HCĐH 10 SPEAKING TOPICS 2017

SPEAKING TASK 1 NEGOTIATING Task 1.Role play the conversation.. SPEAKING TASK 3 MAKING ARRANGMENTS Task 1.Role play the conversation.. SPEAKING TASK 4 IDENTIFYING PROBLEMS AND AGREEI

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SPEAKING TASK 1 NEGOTIATING

Task

1.Role play the conversation Student A is a sales representative, and student Bis a sales manager

Student A is a sales representative for a computer company Try to persuade your manager to let youhave an expensive newcar

•You have an old car It’s too slow

• You were the top salesperson last year

• You travel thousands of miles each year

• An expensive car makes the company look good

• Your competitors often call you to offer you a job at a higher salary, but you always refuse

2 The conversation should last 2-3 minutes

3 During the role-play, you should try to use some of the expressions below

Useful language Describing the problem

There's too much

Emphasizing the problem

It's really important

We need to

Making suggestions

Why don't you ?

We could

4 Start the conversation like this

Sales representative: I’ve got a problem with my old car It’s too slow

Sales manager: I understand you want a different car, but …

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Task

1.Role play the conversation Student B is a sales manager, and student Ais a sales representative

Student B is a sales manager.Try to persuade him or her to have an expensive new car until next year

•You do not want to give the salesperson a new car at the moment

• No other salesperson in the team has a new car this year

• The company needs to save money this year

• You want to spend any extra money on bonuses

• You don't want this salesperson to leave the company

Useful language Responding

I'm sorry but

I understand but

Explaining the reasons

The problem is

The reason is

Responding

OK, I'll think about it

All right I'll get back to you

Sales representative: I’ve got a problem with my old car It’s too slow

Sales manager: I understand you want a different car, but …

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SPEAKING TASK 2 STARTING A PRESENTATION

Task

1 Make your presentation

Student A prepares an introduction to a presentation Then introduce the presentation to student B

Topic The launch of your company's new product

Plan 1 The background to the launch

2.The features of the new product

3 The advertising and marketing plans

Aim To give a clear idea of the sales potential of the product

2 The presentation should last 2-3 minutes

3 During the presentation, you should try to use some of the expressions below

Useful language

Firstly,

Secondly, Finally, …

4 Start the presentation like this

Good morning, everybody My name’s ……

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STARTING A PRESENTATION

Task

Student B prepares an introduction to a presentation Then introduce the presentation to student A

Topic Your company's new e-mail system

Plan 1.The background

2 Why the company needed to change the system 3.How to use it and to report faults

Aim To give a clear idea of how the new e-mail system improves communication

in the company

Useful language

Firstly,

Good morning, everybody.Nice to see you again My name’s ……

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SPEAKING TASK 3 MAKING ARRANGMENTS

Task

1.Role play the conversation Student A is the MD, and student Bis a supplier

Student Ais the MD You call a supplier and tell that you can’t arrive on time

• You can’t meet the supplier at 9 o’clock as arranged

•.You give an excuse The traffic is very bad You suggest meeting at 10 o’clock

• You ask what day suits the supplier

• You say Thursday is OK

• 8 o’clock is best

Useful language

What time / day suits you?

(Day / time) is fine for me

Suggesting a different time / day Giving an excuse

MD: Hello It’s ….here I’m very sorry I know we arranged to meet at 9 o’clock as

arranged, but I won’t make it on time

Supplier: I see Well, ………

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Student B is a supplier You suggest meeting one day next week

• You ask what the matter is

• You are busy at 10 o’clock You suggest meeting later next week

• You say Thursday or Friday morning is fine

• You ask what time is best

• You agree

MAKING ARRANGMENTS

Task

1 Role play the conversation Student A is the MD, and student Bis a supplier

Useful language

MD: Hello It’s ….here I’m very sorry I know we arranged to meet at 9 o’clock as

arranged, but I won’t make it on time

Supplier: I see Well, ………

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SPEAKING TASK 4 IDENTIFYING PROBLEMS AND AGREEING ACTION

Task

1.Role play the conversation Student A is an employee, and student Bis the human resources

manager

Student A is an employee You go to see the HR manager to discuss the problem

• You are not happy in your department You do not have enough work

• You think that’s good news The real problem is, you don't like your boss

• You think your boss is difficult to work with

• You want to move to a different department

• You agree

Useful language

Identifying the problem Agreeing action

Suggesting action

We could / should / shouldn't

I think / don't think we should

HR manager: Hello So you wanted to talk to me about something urgent?

Employee: That’s right I’m very unhappy in Admin ………

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IDENTIFYING PROBLEMS AND AGREEING ACTION

Task

1 Role play the conversation Student A is an employee, and student Bis the human resources

manager

Student B is the HR manager An employee comes to your office Find out what his / her problem is

• January is always quiet Next month there will be new contracts

• You ask why the employee doesn’t like his boss

• You suggest the employee should talk to his boss

• You ask the employee what the solution is

• You are going to transfer the employee to Accounts

Useful language Identifying the problem Agreeing action

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SPEAKING TASK 5 INTERVIEW SKILLS

Task

1.Role play the conversation Student A is a hotel manager, and student Bis a candidate for the job of

a receptionist

Student A is a hotel manager Find out this information about the candidate

•.Why / want job?

• What/ learn from / last job?

• What strengths/ have?

• Where / want / five years’ time?

• What / do / spare time?

Hotel manager: Good morning Have a seat, please

Candidate: Thank you My name’s …………

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INTERVIEW SKILLS

Task

1 Role play the conversation Student A is a hotel manager, and student Bis a candidate for the job

of a receptionist

Student B is a candidate for the job of receptionist Answer the hotel manager’s

questions Use this information

• like working with people / want to work in the city

• how to deal with people / work well in a team

• good with numbers / fluent in English

• be / manager

• cycling, watching sports

Useful language

Hotel manager: Good morning Have a seat, please

Candidate: Thank you My name’s …………

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SPEAKING TASK 6 NEGOTIATING

Task

1.Role play the conversation Student A is a project manager, and student B, is a project director

Student A is a project manager Try to persuade the director to give you your own office

• You share an office with the designer and your assistant The office is too small

• There isn't enough space for three people

• The office is in a noisy location

• The designer and your assistant work together on a lot of projects

• Your assistant makes a lot of telephone calls and it is difficult for you to work

Useful language Describing the problem

There's too much

I’ve got a problem with …

Emphasizing the problem

It's really important

We need to

Making suggestions

Why don't you ?

We could

Project manager: I share an office with the designer and my assistant It’s too small

Project director: I understand you want a new office, but …

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Student B is the project director Try to persuade the project manager to share an office with the assistant

• There is only one empty office available in the department

• The empty office is big enough for two people

•It’s in a quiet location

• All the other project managers share their offices with an assistant

• The designer needs a larger office

NEGOTIATING

Task

1.Role play the conversation.Student A is a project manager, and student B, is a project director

Useful language Responding

I'm sorry but

I understand but

Explaining the reasons

The problem is

The reason is

Responding

OK, I'll think about it

All right I'll get back to you

Project manager: I share an office with the designer and my assistant It’s too small

Project director: I understand you want a new office, but …

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Student A prepares an introduction to a presentation Then introduce the presentation to student B

Topic The launch of your company's new product range

Plan 1 Some details of each of the five new products in your range

2.Some information about what your competitors offer in the area

3 Marketing plans

Aim To give a clear idea of the unique features of your products and of your sales

potential

SPEAKING TASK 7

Task

Useful language

Firstly,

Hello, everyone Nice to see you again.My name’s ……

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Student B prepares an introduction to a presentation Then introduce the presentation to student A

Topic Your company’s new marketing strategy

Plan 1.The backgroundto the strategy

2 How you want to change your current operations 3.The details of the costs and the effect of the change on staff

Aim To understand clearly your future plans

Nice to see you again

Firstly,

Secondly,

Finally, …

how /why

Task

Good morning, everybody My name’s ……

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SPEAKING TASK 8 MAKING ARRANGMENTS

Task

1.Role play the conversation Student A isthe MD of Phong Vu Computer, and student Bis a

customer

Student A is the MD You call the customer to arrange a meeting next week

• You need to meet the customer next week

•.You want to make Tuesday or Wednesday

• You agree You suggest 9 o’clock

• You suggest Tuesday afternoon

• You say 13.30

Useful language

MD: Hello It’s ….here Let’s meet one day next week

Customer: Hello It’s ….here What’s a good day for you?

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Useful language

Student B is the customer You discuss a time and date The MD agrees

• You ask what a good day is

• You can make Tuesday

• You are busy on Tuesday at9 o’clock

• You agree You ask what time suits the MD

• You will see the MD on Tuesday at 13.30

MAKING ARRANGMENTS

Task

1 Role play the conversation Student A isthe MD of Phong Vu Computer, and student Bis a

customer

MD: Hello It’s ….here Let’s meet one day next week

Customer: Hello It’s ….here What’s a good day for you?

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SPEAKING TASK 9 IDENTIFYING PROBLEMS AND AGREEING ACTION

Task

1.Role play the conversation Student A is an employee, and student Bis the human resources

manager

Student A is an employee You go to see the HR manager to discuss the problem

• You are not happy in your department There isn’t much work to do

• You think that’s good news The real problem is, you don't like your office manager

• You don’t think your office manager can listen to others

• You want to do most of your work from home

• You agree

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IDENTIFYING PROBLEMS AND AGREEING ACTION

Task

1 Role play the conversation Student A is an employee, and student Bis the human resources

manager

Student B is the HR manager An employee comes to your office Find out what his / her problem is

• February is always quiet In a month’s time, the company will be very busy because of new contracts

• You ask why the employee doesn’t like the office manager

• You suggest the employee should talk to the office manager

• You ask the employee what the solution is

• You don’t want employees to work from home

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