Tài liệu Slide bài giảng tiếng Anh: Supervisor pptx

Purposes of the training session: Explaining the role of a supervisor  Understanding the staff and have equivalent methods of supervision..  Effective communication  Showing leadersh

Who are you?

Who am I, who am i?

You are a supervisor?

You are a shift leader?

 When did you become a supervisor? On which occasion?

 Do you see the differences between a supervisor and other employees?

 What are difficulties you have to face in your job?

 In what way you are assigned and supported

by your head of department?

 Supervisors are the people who execute and maintain organization’s standards They are also the link

between senior managers and staffs

 Supervisors not only monitor staffs’ performance but also are responsible for customers’ dissatisfaction and employees’ low spirits and productivity

 In summary, the supervisor is an important and

difficult job

Becoming a supervisor - getting a step on managing scale.

What do you get when becoming

a supervisor?

Purposes of the training session:

 Explaining the role of a supervisor

 Understanding the staff and have equivalent methods of supervision

 Effective communication

 Showing leadership and team building skill

 Training the staff effectively

 Good skill of appraising staff

Unit 1: Definition of a supervisor

1. The role of a supervisor

 You directly manage a certain

number of staff

 Your duties are:

+ finding methods to support your

team in their jobs + ensuring that employees have

sufficient conditions to become specialists at their fields

How to support your staff?

 You support your staff by:

FO Supervisor

General

 To assist in the building of an efficient team of employees by taking an

active interest in their welfare, safety and development.

 To encourage employees to maintain good relationships with their

colleagues and all other departments.

 To ensure that all employees report for duty punctually, wearing the correct uniform and name tag at all times To ensure that they maintain a high

standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standards.

 To ensure that all employees provide a friendly, courteous and professional service at all times.

 To assist in the training of employees making sure that they have the skills necessary to perform their duties in the most productive way.

 To supervise employees within the department, making sure that the correct standards and methods of service are maintained as stated in the

Departmental Operations Manual.

 To ensure that the Department's operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.

FO SUP.

 To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the

policies and procedures relating to Fire, Hygiene, Health and Safety.

 To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.

 To respond to any changes in the department as dictated by the needs of the industry, company or hotel.

 To be flexible in your job function and perform any other reasonable

duties and responsibilities which may be assigned to you, including

redeployment to other departments/areas if required, in order to meet

business demands and guest service needs.

 To attend training sessions and meetings as and when required.

 To conduct and/or contribute to regular Departmental Communication

Meetings.

 To ensure rosters are posted and timesheets submitted on time.

 To ensure that all employees are treated fairly and consistently as

outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

Summary of supervisor’s roles

1. Lead and support members

2. Build team

3. Complete missions

Lead and support members

Build team

Complete missions

2 Main factors of supervision

a. Know the duty well

 If the supervisors don’t know their duty well,

then the supervision is a vague concept

 Need a clear job description

Main factors of supervision.

b Understand your staff

 Know all staff’s capability

 Set up suitable methods for supervision

 Be not afraid of supporting your team

 Coordinate activities of the team effectively

Main factors of supervision

c Understand your managers

 Broaden employees’ views into multi-perspectives not only within your team but also in others

 Frequently contact your superiors in order to convey the orders to your subordinates

 Master company’s managing system and policies

f Communication skill and humanity

 Supervisors have authorities, however those authorities may be easily ignored by staff Hence, the supervisors should:

 Asking better than instructing

 Giving instruction better than making requests

 Training better than showing off

 Making questions better than decisions

i Professional knowledge

 Always upgrade your professional knowledge to receive respect from your staff

k Having sense of humor

 If humor is used appropriately, it can bring the light to matters without hurting others Also, it creates the sense of teamwork

 Be happy

 Enjoy your work and life

Emotions when becoming a supervisor

 Be worried about colleagues

 Be worried about your employees

 Be given a trial by the subordinates

 Be given a trial by your superiors

 Confuse

 Improve personal style

 Team building

 Individual improving

 Mission accomplished

Individual improving

 Admit every individual

 Listen

 Train and manage

 Give information and feedbacks

 Give them a trial on necessary

“If your actions inspire others to dream more,

learn more, do more and become more, you are a leader John Quincy Adams (6th

President of the United States)

Mission accomplished

 Consider the background on doing duties

 Identify the target

 Frequently remind

 Enhance, support the good deeds

 Provide resources, methods, information

 Create favorable conditions for problem solving

“Willingness to learn, to cope with difficulties and to overcome failures is the keys to

success”- Sonny Sơn

Team building

 Create conditions for cooperation

 Lead the team

 Compliment the team

 Create conditions for communication

 Support the team

 Fight for the team

“ I always share the success with my staffs because it is them who did it”- Sonny Sơn

Comprehend your group

 Every member’s capability

 Find out experienced people

 Show weak points and new points

 Prevent the group from conflicts

 “The success doesn’t depend on me but the whole staff, from employees to managers I rely on your assistance.”

Standards of a good supervisor

3 Some advises for a new supervisor

 You are not required to be the most skillful employee

 Clearly prove that you are in need of instruction

 Allow your team itself to handle the difficulties

 Admit your faults, suspects and fears

 Consider staff’s ability

 Encourage sense of humor