Tài liệu E-GOVERNMENT IMPLEMENTATION STRATEGIES docx

Broadly defined, Electronic Government e-Government is the use of ICT: - to promote more efficient and effective government’s activities, - to facilitate accessibility to government s

E-GOVERNMENT IMPLEMENTATION

STRATEGIES

Salvator NIYIBIZI DIRECTOR E-GOV

RITA

Broadly defined, Electronic Government (e-Government) is the use of ICT:

- to promote more efficient and effective government’s activities,

- to facilitate accessibility to government services,

- to allow greater public access to information, and

- to make government more accountable to citizens

e-Government involves delivering services via the Internet, telephone, electronic media, community centers (self-service

or facilitated by others), wireless devices or other communications systems

e-Government as a driver of growth and

development can help in the realization of

the PRSP within Vision 2020

Particularly, e-Government will inter alia:

– improve services and convenience to citizens;

– improve the productivity (and efficiency) of government agencies;

– create a more accountable government;

– increase transparency and fight corruption;

2.1 Strengths

-There is a political will in support of ICT

-The national ICT Policy:NICI II

-There are some legislative and regulatory framework

-There is supportive tax on ICT equipments

-Mobile tele-density and internet usage is improving at impressive/high rate -ICT in schools,universities and other institutions is improving

2.2 Weaknesses

• Difficulties in attracting, recruiting and retaining skilled ICT personnel

• Inadequate budgetary allocations and poor prioritization.

• Erratic and unstable power supply Most of rural communities do not have

electricity.

• Most of the offices are not networked and interconnected through

LAN/WAN

• Insufficient number of ICT equipments including computers Some

Ministries do not have PABXs

• ICT implementation in key functional areas such as health,

banking, procurement, education, commerce, etc are still minimal

2.2 Weaknesses(con’d)

• There is duplication of efforts in some ICT projects

• Illiteracy and language barriers for most rural communities

• Lack of local content that is readily available and relevant to the needs of

the majority of Rwandans

• Lack of awareness about ICT and the benefits of e-government in both

urban and rural areas

• Lack of supportive legal framework such as for the protection of

intellectual property rights, database protection, informational privacy and electronic transactions.

2.2 Weaknesses(end)

• The mainly static web sites available in government

ministries are seldom updated.

• There are inadequate standards and guidelines for ICT in

general including training , career development,

information security and devices.

• Visible leadership/political willing from the top leaders to

local ones

• Rwanda should optimally utilize the regional initiative on

e-Government under the auspices of the EAC

• Utilization of backbone projects such as East African

Marine cable EAC digital transmission and Comtel (for

COMESA)

• Undefined cross-border jurisdiction for cyber litigation.

• Reliance on foreign funding.

• Reliance/trust on foreign expertise to undertake studies and

implement strategies

• Fast changing technology

CRITICAL SUCCESS FACTORS

• Political will or e-leadership is a prerequisite for any and all e-government

objectives E-leaders should build political support across government, push for change and resources, publicly take “ownership” of the projects and commit their time on a sustained basis Without ongoing, active

political leadership, the financial resources, inter-agency coordination, policy changes and human effort required to plan and implement e-

government will not be sustained.

• The government’s willingness to share information with the public and

across government agencies/departments and at different levels within them, as well as to address the gender issues associated with

information sharing strategy Smooth, rapid information-sharing enables government to take a more functional approach to services, as opposed

to the usual department-by-department approach A government’s

information policies are a key readiness consideration

CRITICAL SUCCESS FACTORS( con’d)

• Telecommunications infrastructure: The level of telecommunications

infrastructure needed will depend on the e-government projects pursued Significant investment in national ICT infrastructure in a coordinated

approach will be needed to realize e-government applications

• Promotion of connectivity and ICT usage by government ICT

infrastructure within Government agencies should be overhauled.

• Human capital within government: Sufficient numbers of skilled, ICT

literate personnel (including managers with experience in procuring,

evaluating and implementing ICT solutions) are essential Not everything can or should be outsourced to the private sector

• Funding for the e-government pilot projects such as e-Government

kiosks, inter-ministerial network and setting up the e-Government

infrastructure (in particular the metadata and portal models)

CRITICAL SUCCESS FACTORS( con’d)

• Promulgation of relevant laws and regulations Establishing

protections and legal reforms will be needed to ensure, among

other things, the privacy, security and legal recognition of

electronic interactions and electronic signatures.

• Expansion of national electricity grid and promotion of alternative

energy sources.

practices are introduced The level of resistance to change and level of involvement by officials in setting policies and practices will greatly impact how fast or smooth the implementation of e-

government will be.

CRITICAL SUCCESS FACTOR (con’d)

• Establishment of a communication strategies to ensure

that people understand the vision, the changes that will occur and the tangible benefits for them from e-

Government e-Government budgets must therefore

include funds to promote and publicize projects through various media channels (e.g radio, posters, public

meetings, newspapers) Without promotion, the target audience may not learn about the project or use it And without a large number of people benefiting from the

project, the benefits will not be sufficient to justify the

costs

CRITICAL SUCCESS FACTORS(end)

• Development of a strong public-private partnership (PPP) and

outsourcing guidelines for government agencies

CAUSES OF FAILURE

• POOR PROJECT PLANNING

• POOR STAKEHOLDERS INVOLVMENT

• IMPOSSIBLE PROJECT MISSION (BAD

4 LOGICAL FRAMEWORK AND

E-GOV PROJECT (Updated August 2007)

SEE ANNEX 1

REALIZATION AND MAIN ON GOING E-GOV PROJECTS

COMMING E-GOV PROJECTS

• E-JUSTICE PROJECT

• E-ARCHIVING PROJECT

• E-PROCUREMENT PROJECT

• Etc…

• PREPARE A PROJECT DOC,TENDER DOC

• START IMPLEMENTATION AFTER THE

TENDER IS AWARDED

• MONITOR AND EVALUATE THE

IMPLEMENTATION

IMPLEMENTATION MECANISM

OF AN APPROUVED PROJECT

Steering committee

Implement Agency Owner of the project (Ministry or PSO) MININFRA

Implementation of the e-Government pillar of NICI II will establish the processes and structures needed to deliver electronic

services to the public (citizens and businesses), collaborate

with business partners and to conduct electronic transactions

within an organizational entity It will also apply electronic

means to interact between government and citizens and

government and businesses, to simplify and improve

democratic, government and business aspects of Governance

Government Administration

Service Delivery

Information Provision

citizens

businesses

MURAKOZE