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Trang 11 The tourism work is often ; every working day is different.
d varied
2 A flight attendant needs excellent communication skills in order to _ with people from other cultures
a interact
3 Basic skills are useful if a passenger gets a health problem on the plane
c medical
4 New employees at hotels can earn a while they are learning practical skills
d salary
5 Many people consider working in tourism as a option before they find jobs in other industries
c temporary
6 The fact that you never know what to at work makes working in tourism interesting
c expect
7 The fact that you never know what to at work makes working in tourism interesting
c expect
Trang 28 Tourism workers should have good a physical condition since the working hours are sometimes
d long and hard
9 How do you end a covering letter if you know the name of the recipient?
c Yours sincerely
10 Good skills help a travel agent effeciently make bookings online
a IT
11 Many tourism workers find it unstable to work on contracts
c short-term
12 Despite of being at the start, tourism jobs involve a lot of good
opportunities for career developments
a low-paid
12 As _ from my CV, I speak both English and French fluently
b you can see
13 A tour guide needs to be _ in order to help and entertain tourists
b energetic
14 My _ include working on the front office schedules and supervises the staff
c responsibilities
Trang 315 Having excellent _ skills is essential to a travel agent
a orgianizational
16 On-the-job _ is one of the benefits for new tourism staff
d training
17 Visitors can get _ from hotel reception, taxi drivers, or shop assistants
c information
18 Bhutanese men wear a long _ while the women wear the kira
a robe
19 A _ is a thin book that gives information or advertises something
a brochure
20 I’ll _ your reservation until 6 p.m hold
d hold
21 VICs often _ visitors with free maps and travel information
d provide
22 Many visitors still prefer face-to-face _ with VICs professionals
d contact
Trang 423 Para Aifport is spectacular but also _ to land in.
d scary
24 Happiness, the environment and health are _ to the Bhutanese
d important
25 VICs _ visitors to see local sights and attractions
d encourage
26 A _ is a place that is interesting to see and visited by many people
a sight
27 Bhutan is located in a _ part of the Himalayas
a remote
28 With Wi-Fi _ in hotels, visitors can get information 24/7 using their mobile devices
c connections
29 Many visitors still prefer face-to-face _ with VICs professionals
a contact
30 Happiness, the environment and health are _ to the Bhutanese
c important
31 In order to satisfy all kinds of visitors, VICs have to diversify their _
Trang 5d services
32 Edinburgh Castle stands a testimony to the indomitable spirit of the _
b Scots
33 VICs _ tourism to all kinds of visitors
b promote
34 You have to use the tickets by 12 PM because they are not valid in the
afternoon
a valid
35 Visitors to Bhutan have to pay a/an _of $165 to $200 per day
b tourism tax
36 A/ an _ can be a popular place to visit or an activity to do
c attraction
37 _spirit contributes to the well-being of the Bhutanese people
a community
38 Visitors can get _ from hotel reception, taxi drivers, or shop assistants
d information
39 What is the second most popular destination to foreign tourists in the USA?
a Parks
Trang 640 What is NOT a main sector of tourism industry?
a Festivals
41 What kind of tourism is the most popular in the world?
d Domestic
42 Which is NOT an attraction in Peru?
d Camp Nou
43 What does the travel agent say when correcting details?
a Actually, it’s Mile, not Mike
44 What is the top region for international tourism?
a Europe
45 Where do most foreign tourists to the USA spend a third of their money?
d In retail stores
46 What does the travel agent say when confirming details?
c Yes, that’s correct
47 Which country is the world’s top destination?
a France
Trang 748 What is the second most popular destination to foreign tourists in the USA?
c Parks
49 What is NOT a main sector of tourism industry?
b Festivals
50 What is NOT an emerging market for inbound tourism in the USA?
a South Korea
51 What should you do when dealing with tourists’ questions?
c Make sure you understand their questions
52 What makes Cancún Mexico’s leading destionation?
b Sandy beaches
53 Which is NOT a tourist attraction in Barcelona?
d Stonehenge
54 is the set of bones that supports a human or animal body
d Skeleton
55 Please note that mobiles are not inside the museum, so turn yours off
b allowed
56 Entrance to the tower costs £5 for adults and £4 for children
Trang 8c Entrance
57 Of which architectural style is Santa Maria del Mar?
d Gothic
58 What is NOT a popular reason for travel?
a Refuge
59 What is NOT a main sector of tourism industry?
c Travel agent
60 What is NOT a popular reason for travel?
c Dating
61 What is NOT a popular reason for travel?
c Refuge
62 Which is NOT a popular retailer and brand with foreign tourists in the USA?
d BBQ
63 What is NOT a main sector of tourism industry?
a Restaurants
64 What is a growth market for inbound tourism in the USA?
d Australia
Trang 965 What does VFR stand for?
b Visiting friends and relatives
66 I have _ in working for an international hotel
b 2 years’ experience
67 Which is NOT a tourist attraction in Cancún?
b Central Park
68 is something that you are not able to understand, explain, or get information about (mystery)
a Mystery
69 When did you say Park Güell was declared as a UNESCO World Heritage Site?
d In 1984
70 is the period of time when a king or queen rules a country
c Reign
71 When was the Tower of London built?
c In 1078
72 Hotel guests may complain if hotel facilities don’t _ their expectations
c Meet
Trang 1073 Both business and leisure travellers expect guest rooms with flat-screen TVs or docking stations for portable music players
b hi-tech
74 At the end of check-in, the receptionist asks if the guest needs assistance with
b luggage
75 Which noun can’t be used with ‘shabby’?
b Bill
76 Which step is done after the others at the check-in?
a wish the guest an enjoyable stay
77 Which noun can’t be used with ‘noisy’?
c Blanket
78 There are complaints about _ events like overpriced items on the bill
b unexpected
79 Some _ can show you are listening if you can interrupt the guest’s
complaining
b Nods
80 Which is NOT a room facility?
Trang 11c pool
81 What does the receptionist do when do check-in for hotel guests?
b Address the guest by name
82 What does the receptionist do when do check-in for hotel guests?
c Address the guest by name
83 Hotel guests are unhappy if the funiture _ old
a looks
84 What does a businesswoman want from the hotel?
c Laundry service
85 You should show that you understand the situation and the guest’s _
b Feeling
86 Which is NOT a room facility?
a pool
87 What is a hotel service?
c express check-out
88 What is NOT a hotel facility?
b 24-hour front desk
Trang 1289 Which step of the followings is done first at the check-in?
a Confirm reservation details
90 Excuse me, where is the rest room? - _
d I’m afraid there aren’t any toilets here
91 Which is a UNESCO World Heritage Site in London?
d The Royal Botanic Gardens at Kew
92 Which is NOT Barcelona’s Must-see attraction?
d Old Trafford Stadium
93 What should you do when dealing with tourists’ questions?
b Make sure you understand their questions