Tài liệu Internet Learning Solutions Group pptx

Internet Learning Solutions Group Product nformation Checkl st PIC Product nformation E D- PM Name of course or offering: Cisco IP Telephony 3.2 Course acronym must be unique, up to 5 l

Internet Learning Solutions Group

Product nformation Checkl st (PIC)

Product nformation (E D- PM)

Name of course or offering: Cisco IP Telephony 3.2

Course acronym (must be unique, up to 5 letters, no #s): CIPT

Version: 3.2

FCS Date (PLM CM) 26 March 2002

LOB: Enterprise

Offering type: course If other, please specify:

Delivery method: ILT Cisco TV V-Labs VOD WBT Virtual classroom

Self study type: CD Book Tape Video

Duration if WBT in hours:

Duration if ILT in days 5 and hours: 40

Does course replace existing one? Yes No (PLM-CM)

If yes, provide course name and/or acronym: CIPT 3.1

EOL date(PLM-CM) 24 May 2002

Assessment nformation (EPD – PM, if a pl c ble)

Sylvan test number: 9EO-402

COLT test number:

Is this product a part of these Career Certifications?

CCNA CCNP CCDA CCDP CCAP CCIE

Train the Trainer (IRP)

Train the Trainer Required? Yes No

If yes, TTT date: January 14, 2002 AM session, January 15, 2002 PM session via virtual classroom

(Placeware) (Existing CIPT 3.1 Instructors)- 1 day update

TTT registration information: http://www.cisco.com/partner/training/tponly/forms.html

Instructor prerequisites (including certifications and background knowledge):

-CCSI in good standing

-TTT attendance (requires prior CIPT certification) or

-Course attendance and completion of CIPT certification exam at instructor level

Target Audience (E D - PM)

Please describe who should attend this course

Other If other, please describe the audience: Channel Partner Resellers to be CIPT certified and End Customer Telephony Engineers

Student Prerequisites (E D - PM)

(Note: This field has a limit of 2000 characters.)

To fully benefit from CIPT, you should already possess certain prerequisite skills These skills can be gained from completing the Internetworking Technology Multimedia (ITM) CD-ROM or through work

experience These prerequisites are outlined below You should have a working knowledge of the

following:

CCNA Certification

Telephony and IP telephony basic concepts

Building VoIP networks—gained from the Cisco course, Cisco Voice Over Frame Relay, ATM, and IP v2.1 (CVOICE)

Course Objectives (E D - PM)

Please list the 6-8 course objective (Bulleted)

After completing this course, the student should be able to:

Upon completion of this course, you will be able to perform the following high-level tasks:

Given the components of a Cisco IP telephony (CIPT) solution, identify and describe the CIPT

architecture, hardware, and software

Given hardware and software of a CIPT network solution, install one of the three recommended CIPT deployment models

Given a Cisco CallManager server, access the online administration guide to configure CIPT components within Cisco CallManager administration

Given an installed Cisco CallManager server, enable and use the tools in the Cisco CallManager server to troubleshoot the CIPT deployment solutions

Course Description (E D - PM)

(Note: This field has a limit of 2000 characters.)

CIsco IP Telephony course focuses on the Cisco CallManager product and the devices that register to Cisco CallManager to complete a Cisco IP Telephony solution The course is 55% hands-on laboratory exercises that challenge to the student to install, configure and monitor a Cisco CallManager cluster of CIPT components

The course is filled with best practices and deployment tips gathered from CIPT technical marketing engineers The course als provides students with job aids and configuration guides to take on site or back

to a lab environment to test deployment issue prior to deployments

During the week, the student will have opportunities to install and configure a Cisco IP Telephony solution and will work with a team to design and build a supported CIPT deployment model

Course Outl ne (E D – PM)

Introduction Module

1 Course Intro

2 AVVID/CIPT intro

3 Define the CCM application

3.1 Layers of Cisco CallManager

3.2 Operating System, Database, Call Processing (Protocols)

3.3 Supported Hardware

3.3.1 Installation CD’s

3.3.2 Installation

3.3.3 Device Weights

4 Cluster

4.1 Supported user numbers per Clusters

4.2 Intra cluster communication

4.2.1 Database

4.2.2 H323 (Device Registration)

4.3 Backup database

4.4 Services installed (Publisher vs Subscriber)

4.5 Upgrade and restore procedures

5 Deployment Models

5.1 Single Site

5.2 Multi-site

5.3 Distributed Call Processing

5.4 Centralized Call Processing

Devices Module

6 Phones

6.1 Models of Phones (79xx, CTI, H.323 Client)

6.2 Phone templates

6.3 Boot/registration process

6.3.1 Auto-registration

6.3.1.1.Configuration

6.3.1.2.Dependencies in CCM Admin

6.4 Call Processing

6.5 Using the phone features (ie Conference, transfer)

7 Catalyst Switches

7.1.1 Models

7.1.2 Power to the phones

7.1.3 Voice Vlans

7.1.4 CoS and ToS

8 Gateways and Gatekeeper

8.1 MGCP vs H323

8.2 Digital vs Analog

8.3 Cluster to PSTN

8.4 PSTN to Cluster

8.5 Just gatekeeper

8.6 Anonymous Device

9 CTI Route Point

Dial Plan Module

10 Simple Dial Plan (3-tiers)

10.1.1 Wildcards

11 Complex

12 Class of Service

13 Supplementary Services

13.1.1 Media Termination Point

13.1.2 Conferencing

13.1.3 Transcoding

13.1.4 Music on Hold

13.2.1 Media Resource Manager

13.2.2 Media Resource Groups and Lists

14 Features

15 Preparing the phone for a User

15.5 Lines and Speed Dials

16 Cisco IP Softphone

17 CRA

18 Cisco WebAttendant

19 Cisco Unity

20 IPCC

21 Bulk Administration Tool

22 QoS Tools

22.3

Security and E911

23 Security

23.2.1 Services

23.2.2 IDS

24 E911

24.4 Configuration

Monitoring and Troubleshooting Module

25 Windows 2000 Tools

26 Cisco CallManager Serviceability Tools

26.1.1 Definitions

26.2.1 Trace output examples

26.2.2 Need labs

27 Cisco Works 2000

Appendix

End User Experience Module

28 Using the Phone

28.1.1 Ringer options

28.1.2 Volume

28.1.2.1 Ringer

28.1.2.2 Speaker

28.2.1 New call

28.2.2 Call Waiting

28.6 Call Pickup (Group pickup)

28.7 Voice Mail (Messages Button), external

29 User Options URL

29.7 Fast Dials

Wrap up Module

30 Best Practices

31 Configuration Cookbook

31.5 Review QA session

Equipment Requirements

Same as CIPT3.0 and CIPT 3.1