Tài liệu Idea Group - Information Management Support Systems And Multimedia Technology P1 doc

1 Li Yao, National University of Defense Technology, China Weiming Zhang, National University of Defense Technology, China Chapter II.. Cheung, Hong Kong Baptist University, Hong Kong Ch

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Acquisitions Editor: Mehdi Khosrow-Pour

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Library of Congress Cataloging-in-Publication Data

Ditsa, George.

Information management : support systems & multimedia technology /

George Ditsa.

p cm.

Issued also as an e-book.

ISBN 1-931777-41-1 (soft-cover) ISBN 1-931777-57-8 (e-book)

1 Electronic data processing 2 Management information systems I.

Title.

QA76.D59 2003

658.4'038'011 dc21

2002156227 British Cataloguing in Publication Data

A Cataloguing in Publication record for this book is available from the British Library.

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IRM Press titles.

• Multimedia and Interactive Digital TV: Managing the Opportunities Created by Digital

Convergence/Margherita Pagani

• Virtual Education: Cases in Learning & Teaching Technologies/ Fawzi Albalooshi (Ed.),

• Managing IT in Government, Business & Communities/Gerry Gingrich (Ed.)

• Information Management: Support Systems & Multimedia Technology/ George Ditsa

• Managing Globally with Information Technology/Sherif Kamel (Ed.)

• Current Security Management & Ethical Issues of Information Technology/Rasool Azari

• UML and the Unified Process/Liliana Favre (Ed.)

• Business Strategies for Information Technology Management/Kalle Kangas (Ed.)

• Managing E-Commerce and Mobile Computing Technologies/Julie Mariga (Ed.)

• Effective Databases for Text & Document Management/Shirley A Becker (Ed.)

• Technologies & Methodologies for Evaluating Information Technology in Business/Charles

• ERP & Data Warehousing in Organizations: Issues and Challenges/Gerald Grant (Ed.),

• Practicing Software Engineering in the 21 st Century/Joan Peckham (Ed.)

• Knowledge Management: Current Issues and Challenges/Elayne Coakes (Ed.)

• Computing Information Technology: The Human Side/Steven Gordon (Ed.)

• Current Issues in IT Education/Tanya McGill (Ed.)

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Information Management:

Support Systems & Multimedia

Technology Table of Contents

Preface vii

George Ditsa, University of Wollongong, Australia

Chapter I An Intelligent Agent-Based Cooperative Information

Processing Model 1

Li Yao, National University of Defense Technology, China

Weiming Zhang, National University of Defense Technology, China

Chapter II Knowledge-Based Personalization 26

Tamara Babaian, Bentley College, USA

Chapter III Customizing Digital Storefronts Using the

Knowledge-Based Approach 34

Fiona Y Chan, Hong Kong Baptist University, Hong Kong

William K Cheung, Hong Kong Baptist University, Hong Kong

Chapter IV Managing Process Compliance 48

Larry Y.C Cheung, Loughborough University, UK

Paul W.H Chung, Loughborough University, UK

Ray J Dawson, Loughborough University, UK

Chapter V Integrating the End User into Infrastructure Systems:

A Customer Centric Approach to the Design and Function of

Intelligent Transportation Systems 63

Thomas A Horan, Claremont Graduate University, USA

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Chapter VI Implementing the Shared Event Paradigm: Architecture, Issues and Lessons Learned 78

Dirk Trossen, Nokia Research Center, Boston, USA

Erik Molenaar, University of Technology, Aachen, Germany

Chapter VII The Effect of Training Set Distributions for Supervised Learning Artificial Neural Networks on Classification Accuracy 93

Steven Walczak, University of Colorado at Denver, USA

Irena Yegorova, City University of New York, USA

Bruce H Andrews, University of Southern Maine, USA

Chapter VIII Executive Information Systems Use in Organisational Contexts: An Explanatory User Behaviour Testing 109

Chapter IX Culture and Anonymity in GSS Meetings 156

Moez Limayem, City University of Hong Kong, Hong Kong

Mohamed Khalifa, City University of Hong Kong, Hong Kong

John Coombes, City University of Hong Kong, Hong Kong

Chapter X Asynchronous and Distributed Multi-Criteria Decision Making Using a Web-Based Group Support System 168

Sajjad Zahir, University of Lethbridge, Canada

Brian Dobing, University of Lethbridge, Canada

Chapter XI Activity Theory as a Theoretical Foundation for

Information Systems Research 192

Chapter XII Publishing Model for Web Applications: A User-Centered Approach 232

Roberto Paiano, University of Lecce, Italy

Leonardo Mangia, University of Lecce, Italy

Vito Perrone, Politecnico di Milano, Italy

Chapter XIII LEZI: A Video Based Tool for Distance Learning 256

Mario A Bochicchio, University of Lecce, Italy

Nicola Fiore, University of Lecce, Italy

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Chapter XIV Electronic Journalism in Peru 277

Antonio Díaz, Escuela de Administración de Negocios para

Graduados, Peru

Martín Santana, Escuela de Administración de Negocios para

Graduados, Peru

Chapter XV An Integrated Network Management Framework

Using CORBA, Mobile Agents and Web-Based Technologies 298

Dongming Cui, The University of Auckland, New Zealand

Jairo A Gutiérrez, The University of Auckland, New Zealand

About the Authors 310 Index 318

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vii

Advances in computer technology and information systems have creatednew opportunities as well as challenges to the management of information re-sources In the past two decades or so, information management has become akey issue of interest to both researchers and practitioners since the advent ofcomputers The issue has become more of a concern and a challenge to bothcommunities with the tremendous advances in computer technology and informa-tion systems in recent times The heightened concern and challenge is, in part, due

to the tremendous amount of information generated with the advancement of puter technology and information systems

com-Information support systems are designed in a way to help solve some of theconcerns and challenges of managing information resources These systems pro-vide the tools and means of managing information resources on persons, groups,and organizations Without doubt, support systems are key topics for current andfuture research efforts aimed at maximizing the management of information re-sources

Multimedia technology has drastically changed the way we view, interactwith, and use computers Multimedia technology succeeded in transforming com-puters to the real “second person.” Like never before, multimedia technology hasmade it possible for us to see, hear, read, feel, and talk to computers Multimediatechnology has transformed and further deepened our understanding and use ofcomputers in a more meaningful way Without doubt, multimedia technology is akey topic for current and future application of information technology

John Waterworth, in an attempt to draw our attention to the significance ofmultimedia technology, states:

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The widespread application of technology that combines photographic images, graphics, text, motion video and audio material in a well-integrated way is bound to have a major impact on the development of information systems that are more than word processors, computational number crunchers, or a combination of the two This impact will be seen in business, in science, in education, in the home, and in public places It will reach people at almost all levels of society, and will have significant, but as yet unknown, societal impacts This makes multimedia a uniquely exciting field to be working at the moment (1991, p 20).

Sheu and Ismail (1998) have further stated how multimedia technology haspervaded our lives and “has forever changed the way we live, work, entertain,and learn With wide access to the Internet, kids can spend more time onlineexperimenting with and learning from computers through the Information Super-highway than on the TV Once the power of image, video, and graphic throughhigh-speed fiber-optics transmission or wireless communication is enjoyed, theold-fashioned approach of using plain text as a main source of information will be

a thing of the past” (p xxi)

Multimedia technology has also offered the means and ways of managinginformation resources

This book uniquely combines both issues of support systems and multimediatechnology in information management today The book has been arranged andorganized having in mind both practitioners and researchers and is, therefore,suitable for both communities The book is also suitable for graduates and under-graduates in support systems and multimedia technology

ORGANIZATION OF THIS BOOK

This book is organized into 15 chapters The first chapter, by Li Yao andWeiming Zhang, presents a Basic Organization Structure (BOS) model for build-ing a large and complex distributed cooperative information system in large mutualnetworks The chapter argues that a large and complex cooperative informationsystem and its subsystems in a LAN can be modeled by multi-agent organizationand basic organization respectively; and that with the BOS model, such a coop-erative information system can be developed easily and is more manageable, ef-fectively supporting the complicated cooperative methods under certain condi-tions

Chapter II presents a novel method for software personalization by which aset of mechanisms tailored to a particular end user and his or her task can beachieved This chapter, by Tamara Babaian, used the proposed method in acollaborative system called Writer’s Aid The method relies on a declarative speci-

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fication of preconditions and effects of the system’s actions and applies artificialintelligence, automated reasoning, and planning framework and techniques to dy-namically recognize the lack or availability of the personal information at the pre-cise time when it affects a system action and initiates an interaction with a useraimed at eliciting this information in case it has not yet been specified

Chapter III, by Fiona Y Chan and William K Cheung, further deals with theconcept of personalization, which edges improvement of stickiness of on-line stores.The chapter describes in detail how to implement a knowledge-based recommendersystem for supporting an adaptive store The chapter proposed a conceptualframework, which is characterized by a user profiling and product characteriza-tion module, a matching engine, an intelligent gift finder, and a backend subsystemfor content management

Chapter IV presents a Compliance Flow Workflow for managing processes.This chapter, by Larry Y.C Cheung, Paul W.H Chung, and Ray J Dawson, usedmodel-based reasoning to identify the compliance errors of a process by matching

it against the model of standards used Some examples, drawn on a draft version

of IEC61508, are used to illustrate the mechanism of modeling compliance checks.Chapter V analyzes the role of users in enacting Intelligent Transport Sys-tems functions and services In this chapter, Thomas A Horan reviews prelimi-nary evidence from recent demonstrations and market research studies with afocus on the role of travelers in producing and using information about trafficconditions and traveler options The potential for systems development is thenconsidered with specific regard to alternative modes of travel, flexible travel, andemergency and commercial services

Chapter VI addresses the issue of multimedia in computer supported laborative work (CSCW) In this chapter, Dirk Trossen and Erik Molenaar presentthe realization of an application sharing service based on the paradigm of application’sevolving state, which is mostly suited for closed development or teaching sce-narios

col-In Chapter VII, Steven Walczak, Irena Yegorova, and Bruce H Andrewspresent the effect of training set distributions for supervised learning artificial neu-ral networks on classification accuracy The chapter examines the effect of changingthe population distribution within training sets for estimated distributed densityfunctions, in particular for a credit risk assessment problem

Chapter VIII presents research into users’ behavior in using a support tem in an organizational setting This chapter, written by George Ditsa, used amodel from organizational behavior to investigate factors that explain users’ be-havior towards using executive information systems (EIS) and identifies the rela-tive importance of those factors that determine the use of EIS The chapter dis-cusses the results of the study and its implications for research and practice

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Chapter IX is on culture and anonymity in group support systems (GSS)meetings In this chapter, Moez Limayem, Mohamed Khalifa, and John Coombesused social psychology and Hofstede’s model of cultural differentiation to explainthe different effects of anonymity on the behavior of Hong Kong and Canadiangroups during GSS sessions This chapter hopes that understanding the effects ofanonymity in different cultural contexts will better inform the design and facilitation

of GSS in the increasingly diverse global settings

Chapter X presents a detailed model for designing a Web-based Criteria Group Support Systems (MCGSS) The model is based on AHP anduses the intensity of preferences of group members rather than simple voting pro-cedures This chapter, by Sajjad Zahir and Brian Dobing, points out the advan-tages offered by this approach

Multi-Chapter XI presents the basic concepts of the Activity Theory and its tial as a theoretical foundation for information systems research This chapter,written by George Ditsa, argues that the set of philosophical concepts presented

poten-by the Activity Theory makes it possible to marry the human and the technologicalaspects of information systems into a more holistic research approach in informa-tion systems

Chapter XII, by Roberto Paiano, Leonardo Mangia, and Vito Perrone, fines a publishing model for Web applications starting from the analysis of the mostwell-known modeling methodology, such as hypermedia design models (HDM),OOHDM, WebML, Conallen’s method and others The analysis focuses onverifying the state of the art about the modeling of Web application pages; inparticular, the different types of elements that compose the Web page in the mod-els considered

de-Chapter XIII presents LEZI, an experimental software tool oriented to theproduction of indexed videos enriched with hypertextual and multimedia elementsfor distance learning applications Written by Mario A Bochicchio and NicolaFiore, this chapter shows how a traditional lesson or a conference can be effec-tively transformed into a powerful multimedia product based on a very simple andregular structure

Chapter XIV, by Antonio Díaz-Andrade and Martín Santana, introduceselectronic journalism as a new trend in the news services that have recently beenboosted by Internet diffusion Using the Peruvian information media, this chapterpresents electronic media pioneers in the world and the challenges they faced todeliver news to their traditional and Internet-based customers

Finally, Chapter XV, authored by Dongming Cui and Jairo A Gutiérrez,looks at an integrated network management framework using CORBA, mobileagents, and Web-based technologies This chapter proposes a new Web-based

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network framework management, which combines the strengths of the above namedtechnologies.

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Many people deserve my sincere thanks for their contribution to this book.The chapter authors did a remarkable job, not only in putting together high qualitychapters, but also in submitting the chapters in a timely fashion to meet the tightschedule within which this book was published Their insights and excellent con-tributions make this book what it is My special thanks go to all these hard-working chapter authors I would also like to thank all the chapter reviewerswithout whom we would not be able come out with this high quality book

My sincere and special thanks go to IRM Press, Inc., whose contributionsthroughout the whole process from inception of the initial idea to the final publica-tion have been invaluable My special thanks go to the publishing team at the IRMPress, Inc — in particular Amanda Appicello, managing editor, who continuouslyprodded via e-mail for keeping the project on schedule; Mehdi Khosrow-Pour,acquisitions editor, whose enthusiasm and professionalism motivated me to ini-tially accept his invitation for taking on this project; and Jan Travers, senior man-aging editor, for professionally managing the team for this project

Finally, I want to thank my family and friends for their love and supportthroughout the project, and my institution for creating the necessary environmentfor this project

George Ditsa

University of Wollongong, Australia

xii

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Intelligent Agent-Based Cooperative Information Processing Model 1

Chapter I

An Intelligent Agent-Based Cooperative Information

Processing Model

Li YaoNational University of Defense Technology, China

Weiming ZhangNational University of Defense Technology, China

ABSTRACT

This chapter presents a Basic Organization Structure (BOS) model for building the large and complex distributed cooperative information system in large mutual networks It argues that a large and complex cooperative information system and its subsystems in a LAN can be modeled by multi- agent organization and basic organization respectively With the BOS model, such a cooperative information system can be developed easily and it is more manageable, effectively supporting the complicated cooperative methods under uncertain conditions BOS is mainly used to support the cooperative problem solving among the coarse-grained, loosely coupled, and groups of semiautonomous agents The essential characteristics, knowledge

Tiêu đề	Information Management: Support Systems & Multimedia Technology
Tác giả	George Ditsa
Trường học	University of Wollongong, Australia
Chuyên ngành	Information Management
Thể loại	sách giáo trình
Năm xuất bản	2003
Thành phố	Wollongong

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Số trang	30
Dung lượng	647,91 KB