Tài liệu Technical Capability docx

1 Experience Gateway – Project Showcase: Oracle Database 1.1 Web based Project Management Office W-PMO of the client was to develop a Service Portal, which would help in these companies

This document and any files with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information

If you are not the intended recipient, please destroy all copies of the document Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this document or any action taken in reliance on this document is strictly prohibited and may be unlawful

Visit us at http://www.gatewaytechnolabs.com

Copyright © 1997-2007 Gateway TechnoLabs Pvt Ltd

Table of Contents

1 Experience Gateway – Project Showcase: Oracle Database 5

1.1 Web based Project Management Office (W-PMO) 5

1.1.1 Client Introduction 5

1.1.2 Requirement 5

1.1.3 Challenges 5

1.1.4 Solution 5

1.1.5 Features 6

1.1.6 Benefits 6

1.1.7 Future Enhancements 7

1.1.8 Technology Statistics 8

1.1.9 Project Duration 8

1.2 Mudra Advertising Agency – CRM Application 8

1.2.1 Introduction 8

1.2.2 Features 9

1.2.3 Technological Statistics 10

1.2.4 Conclusion 10

1.3 Mudra Client Servicing Application 11

1.3.1 Introduction 11

1.3.2 About the Project 11

1.3.3 The Work Flow Diagram 13

1.3.4 Features 4

1.3.5 Technological Stats 4

2 Experience Gateway – Project Showcase: SQL Database 3

2.1 Legal Search Portal 3

2.1.1 Need 3

2.1.2 Solution 3

2.1.3 Technical Architecture 3

2.1.4 Tools & Technologies used 4

2.1.5 Team Size & Duration 4

2.2 Interactive Statistic (InterStat) 4

2.2.1 Client Introduction 4

2.2.2 Overview 4

2.2.3 Solution 4

2.2.4 Features 5

2.2.5 Benefits 5

2.2.6 Screen Shots 5

2.2.7 Technology Statistics 15

2.2.8 Project Duration 15

2.3 Mail System Solution 15

2.3.1 Need 15

2.3.2 Solution 15

2.3.3 Tools & Technologies used 16

2.3.4 Team Size & Duration 16

2.4 Business Buy and Sell 16

2.4.1 Description 16

2.4.2 Features 16

2.4.3 Tools & Technologies used 17

2.4.4 Team Size & Duration 17

2.5 Heritage Golf Group Intranet Site 17

2.5.1 Features 17

2.5.2 Technologies 18 2.5.3 Team Size and Duration 18

1 Experience Gateway – Project Showcase: Oracle Database

1.1 Web based Project Management Office (W-PMO)

of the client was to develop a Service Portal, which would help in these companies to manage the any project by assigning tasks and reviewing the status of the same

This would essentially mean that developing a solution that would encompass the activities right from the creation of a new client, Project generation related to a client, breaking the project into orders and then into worksheet and allocating the same to the employees of the company These worksheets or the task allocated would then be available to the allocated resource who would then close it as and when the particular task is over This would also keep the track of the materials employed a particular task, status, and the cost involved

Hence the portal would help in monitoring and tracking of any project related activities

1.1.3 Challenges

The challenges faced during the execution of the project:

• Some of the resources in the portal had to be WAP enabled The compatibility files for this needed to be less than 50 KB so that it could be loaded on to the Wireless enabled devices (Java Platform)

• High Level of security based on Roles to define the resources available the user in the Portal

• Multi-Lingual support: The static data appearing on the GUI would be available in multiple languages to the user

• Multiple Layouts: The GUI of the portal would change as defined by the user

1.1.4 Solution

On the basis of the interaction with the client team, Gateway proposed a solution that can help the companies to achieve better Quality in providing the services to their customers, Quicker procedures, decreasing the response time in contract management

The solution can be outlined to be a services portal, which will encompass everything from order entry through to management reporting, providing an end-to-end solution to the Vendors To achieve this goal, the Service Portal provided the services in the following sectors:

Client Information, related with capturing and maintaining the client details

Order Processing & Invoicing, a core service, which will be used to track the currently active orders and provide support for invoice generation

Project Management, another core module, which supports the Order Processing services, to manage the ongoing orders

Inventory Management, a supportive service that manages the item inventory used during the project (job) execution

Each of these modules are closely related to one another and fully integrated into one system, which help the user to manage their end-to-end activities starting from order creation till invoice dispatch

1.1.5 Features

The portal is Wireless enabled In this case the administrator of the company can log on

to the portal through his/ her mobile and monitor and track the project activities Similarly the employees can access to the portal and enter the worksheet details

High Level of security based on Roles to define the resources available the user in the Portal

Multi-Lingual support: The static data appearing on the GUI would be available in multiple languages to the user

Multiple Layouts: The GUI of the portal would change as defined by the user

Project monitoring and tracking: The project manager/ administrator can do the planning and allocation of activities and track them to closure

Automatic Email notification for task allocation and project completion to the users.1.1.6 Benefits

The service portal provides the following advantages:

Employee registration process is more qualitative and uniform

Invoice Generation is managed by the system, and thus the Invoices are generated and sent on the finished date of the job

Increases Liquidity – Due to faster response in sending invoices the liquidity will be increased substantially

Information availability – Employees can obtain information about the jobs for the day without having to report at the office first

The portal also provides services that support instant messaging for new allocation or reallocation of jobs to the employees

Managing Worksheets from any place - Employees can update the worksheets from anywhere

Modular Design - The whole design has been made available in modular way Primary services are available as basic module catering the basis needs The solution also supports add-on modules for WAP and SMS services to provide the effectiveness

Employees will be more reachable if they are connected through mobile devices like Cell Phones and PDAs

1.1.7 Future Enhancements

The future versions for service portal will provide many enhancements to the existing portal, which would be carried out in Phase II:

Adding Auction facilities

Utilizing XML Technology for integrating with clients’ legacy data In case where the client has his/her own systems to manage the legal data, the future versions of the service portal provides the export and import functionalities in XML formats, to provide seamless interaction with any third party systems

Locating Employees

The Client Information System will provide support for creating and monitoring the order directly from the web site, as well as from the mobile devices

Importing lists of materials for different branches

Use of portable scanners

Use of PDAs for maintaining worksheets

A fully automated inventory management module

Automated price estimations on projects, based on price listings of inventory, rate of different employees, estimated use of man-hours etc

A module for clients to announce projects, and vendors to bid on the projects

Retrieving a scanned drawing, and a small drawing tool

Collection of payment against invoices, that are printed on site

Connecting to payment gateways so that money can be directly paid through the cell phones or PDAs

The total project duration was 6 person-months

1.2 Mudra Advertising Agency – CRM Application

an open environment This also allows Mudra to give customized packages to client

The other important feature of this application is that the knowledge base of the company is stored

in an ordered fashion and can be retrieved very easily This will ensure that there is some level of reusability and thereby reduce costs

The concept of this site is that Mudra wants to Store all the documents in this site and make it accessible to the employees of Mudra as well as the Clients The entire site is based on a role access mechanism wherein authorization is required So if the user is a Manager then he has access to most of the links If the user is a Data entry operator he has access to the Administration module

1.2.2 Features

Web-Based Application, which makes it accessible anywhere-anytime

Transparency to the clients as well as the employees

Enhanced security features to have limited and allowable access of the resources

Contains the details of a particular campaign for a client, which enables a manager to make an analysis Details like Presentations, creative outputs, Guard Book, Press Clippings etc maintained and accessible to the client

News/ Awards/ Research etc are made available to the Client

Discussion Forum to allow the client and the company (Mudra) to interact with each other Media schedule for a particular campaign are accessible to the clients

Discussion forum have the facility of simple and advanced search mechanism

Site also has information about the competing media companies and also the schedules

of the various advertisements that are to appear on a certain date

Site has global utilities like the Discussion Forum, Collaboration Module (which allows the user to make presentations to the client and also chat with the client It also has the facility to talk using VoIP) Also Net-Meeting features have been embedded

1.2.3 Technological Statistics

Architecture: Two-Tier Architecture

Front End: JSP 1.2, JDK 1.3

Web-Server: Orion Web-Server

Back End: Oracle 8i

1.2.4 Conclusion

Everyone in an organization can benefit from the specific information gathered from assessments

of employees' and customers' perceptions Leading organizations use this feedback to improve personal and departmental performance along the path of becoming a truly customer-centric organization Rely on experienced facilitators and change management consultants to help you kick-start your efforts and lead you through the implementation of systems to collect opinions, perceptions and priorities from employees and customers Then, use this information to gauge training, performance and human development needs You'll be on your way to developing a world-class customer-centric organization

1.3 Mudra Client Servicing Application

1.3.2 About the Project

Whenever a new client occurs The team from Mudra spends some time and effort for pitching to convert the client The expenditure made to bag this client initially is made by Mudra These are noted as pre pitching expenses

Client Servicing:

The Service Report form is provided to record the day-to-day meetings and discussions of the Client Servicing team with the clients ROI (Relevant and Original Impact) forms are used to fetch relevant information from the client for the smooth functionality of delivering an advertisement Client servicing team will fill the campaign details and budget information thru the campaign management form Then thru job request module different departments are assigned relevant jobs for the advertisement

The other features that are provided in this system are to keep track of the budget, the Estimates, the bills and the jobs Close control is maintained by using the Estimate Tracking, the Bill tracking and the Job status modules

Media Plan:

Media Plan is maintained for the Press and TV business of Mudra This plan contains all the information of the clients advertising plan (e.g for press the advertisement type, the language, the size of the advert etc) A facility to upload these plans from an excel file or any comma separated text file is also provided

Studio/Production:

These departments carry on the actual design and production of the Advertisement They also interact with various Third party agencies that will actually print the Advertisement or run the Advertisement (Star TV, Times of India)

On receiving Job request from CS department, the studio department makes Purchase Orders as per requirement These PO-s are followed by the Delivery Challans and Supplier Bills Then department sends estimates to CS department, which gets approved by the client On approval client bills are generated

The Document Flow Diagram (step-wise)

1.3.3 The Work Flow Diagram

Client servicing

Generating Business

Stage-II

• Campaign and Budget Planning

• Client briefing and presentation

• Research for the product launch

Media Planning Positioning of an ad in the media

Identifying and procuring display space/ air time

Raising estimates on campaign media plan

Stage-I

• Client Account Handling and development

• Understanding the need with the client

• Client briefing and presentation

• Final Approval on the campaign

Creative

Conceptualize and implementation of the need

Copywriter: The text of the campaign is written and slogan are conceived

Art: The visual effects, layout, graphics for ad

Stage-VI

• Supplier Voucher Booking & Bill Passing

Press Estimate

This screen helps in generation of Media Estimate, which are then sent to client for approvals, and

on approval of the client only the further processing is carried

Figure: Screen shot of Press Estimate from Mudra-CS Application

Confidential

Press Schedule

This Screen helps to generate the schedules based on the estimate information

Figure: Screen shot of Press Schedule from Mudra-CS Application

• Full-integration of all the departments

• Three-Tier Architecture (Java Swings, EJBs, Oracle 8i)

Front End: Swing Based Java Components developed using Oracle JDeveloper

Middle Tier: Oracle Application Server with Oracle Container for Java

Bank End: Oracle 8i