Lý do là thường thì chỉ nói chuyện với những người thân hay quên biết nên cũng ít khi bắt lỗi người khác với lại cảm thấy bản thân chưa chắc tốt nên thường không hay bắt lỗi sai hay tìm những lỗi sai của người khác để nói
Trang 1LESSON 1
1 A desired future outcome that a firm hopes to achieve is called a goal
2 The planning, organizing, leading, and controlling of resources in order to
achieve organizational goals both effectively and efficiently is known as management
3 McDonald's developed a fat fryer that decreases the amount of oil used in
cooking, and reduced the amount of time to cook fries This is an example of increased
efficiency
4 The process that managers use to select the goals for the organization is known as
organizing
5 The ability to distinguish between the cause and effect of a problem within an
organization is an important part of the conceptual skills of a manager
6 An organization's top managers need to have more conceptual skills than other
managers
7 There is no single right or wrong trait for becoming an effective manager
8 People who are low on extraversion tend to be sociable, outgoing, and friendly
9 The tendency of a person to get along well with other workers is called positiveaffectivity
10 Organizational culture controls the behaviors of working level employees, but notmanagers
1 The measure of how well (or how productively) an organization uses its resources toachieve a goal is known as:
A low effectiveness/medium efficiency
B low effectiveness/high efficiency
Trang 2C medium effectiveness/low efficiency.
D high effectiveness/high efficiency
E medium effectiveness/medium efficiency
3 The people within an organization who are responsible for supervising theorganization's use of its resources are known as:
5 In what order do managers typically perform managerial functions?
A Organizing, Planning, Controlling, Leading
B Organizing, Leading, Planning, Controlling
C Planning, Organizing, Leading, Controlling
D Planning, Organizing, Controlling, Leading
E Leading, Organizing, Planning, Controlling
6 _ managers are often called supervisors
Trang 3A planning and organizing
B leading and controlling
C controlling and staffing
D staffing and organizing
E motivation and controlling
11 _ involves contracting with another company, usually in a low-cost countryabroad, to have it perform a work activity the organization previously performed itself
Trang 42 What is management ? Identify and define the essential managerial functions.
3 Explain why college students should study management Explain how the knowledge of management may benefit fit you personally in your future.
4 Identify and define the basic levels of management What is each responsible for? Give an example of each.
5 Identify and briefly define the three major types of managerial skills.
Trang 54 Xác định và xác định các cấp quản lý cơ bản Mỗi người chịu trách nhiệm về cái gì?Hãy cho một ví dụ mỗi phần.
5 Xác định và xác định ngắn gọn ba loại kỹ năng quản lý chính
1 Thảo luận về mối quan hệ giữa "hiệu quả" và "hiệu quả" và cách chúng ảnh hưởngđến hiệu suất của một tổ chức
2 Quản lý là gì? Xác định và xác định các chức năng quản lý thiết yếu
3 Giải thích tại sao sinh viên đại học nên học quản lý Giải thích làm thế nào kiến thức
về quản lý có thể có lợi phù hợp với cá nhân bạn trong tương lai
3 Groups that buy goods that another organization produces are known as suppliers
4 When new competitors enter an industry, prices in the industry typically increase
5 Customers are often regarded as the most important stakeholder group
1 Which of the following is a part of the general environment?
Trang 64 Factors that make it costly for an organization to enter an industry as a new
competitor are known as:
6 The collection of values that a society considers important and the norms of
behavior that are approved by the society are known as:
A sociocultural forces
B economies of scale
C the national culture
D the task environment
Trang 78 If a society believes that self-expression is important to the people in that society, then the society is said to value:
Trang 81 Đối với một tổ chức bạn chọn, xác định các yếu tố và thảo luận về tác động của cácyếu tố của môi trường nhiệm vụ đối với tổ chức đó.
2 Đối với một tổ chức bạn chọn, xác định các yếu tố và thảo luận về tác động của cácyếu tố của môi trường chung đối với tổ chức đó
3 Đối với một tổ chức bạn chọn, hãy xác định và thảo luận về tác động của một yếu tốcủa môi trường nhiệm vụ đối với tổ chức đó
4 Đối với một tổ chức bạn chọn, hãy xác định và thảo luận về tác động của một yếu tốcủa môi trường chung đối với tổ chức đó
LESSON 3
1 Decision making is the process by which managers respond to the opportunities and threats that confront them by analyzing the options and making determinations
2 A routine decision is called a nonprogrammed decision
3 The final step in the decision-making process is the implementation of thealternative solution
4 Groupthink is an advantage for groups
5 Group creativity can be increased by using brainstorming techniques
1 An organization's accounting department decides to send out a bill to a new
customer What type of decision does this represent?
Trang 9C implement the chosen alternative.
D recognize the need for a decision
E generate alternatives
5 Which of the following is a way to bring distant managers together to brainstorm?
A Brainstorming
B Dialectical inquiry
C The Delphi technique
D Nominal group technique
Trang 108 Decisions that have been made many times in the past and for which managers haverules and guidelines about how to make similar decisions in the future are known as:
D The nominal group technique
E Programmed decision making
3 Katy, a manager, orders raw materials when the raw materials inventory reaches a certain point This is an example of which type of decision?
1 What is decision making? List six steps in decision making process.
2 Compare programmed and nonprogrammed decision-making in organizations and give two realistic business examples of each of these two types of decision- making.
LESSON 4 – PLANNING
1 Planning involves formulation of strategy but not the implementation
2 The last step in the planning process is to determine the organization's mission andgoals
Trang 113 The corporate-level plan of an organization contains the decisions about the
organization's mission, goals, strategy, and structure
4 At the functional level, the business-level plan provides the framework within whichfunctional managers devise their plans
5 In a typical organization, top managers are primarily responsible for planning that takes place at the business level of the organization
6 Strategy formulation begins with managers systematically analyzing the factors or forces inside an organization and outside in the global environment that affect the organization's ability to meet its goals now and in the future
7 Managers of XYZ Company attempt to give the organization a competitive
advantage by driving production costs to as low a level as possible We can say that theorganization is pursuing a differentiation strategy
8 With a multidomestic strategy, managers decide to sell the same product with thesame marketing approach in all of the countries in which the product is sold
9 Organizations that use a global strategy typically customize the product to meet the needs of customers in different countries
10 The least complex global operations are exporting and importing
1 The cluster of decisions that managers make to assist the organization to achieve its goals is known as:
2 Which type of organizational strategy states in which industries and in which
markets the organization intends to compete?
Trang 123 General Electric Company sets a goal that every product line of the company should
be either first or second in its industry in market share What type of goal does this represent?
E Standard operating plans
7 A general guide to action for the managers of an organization is known as:
A a standing plan
B a rule
Trang 1412 Increasing profits in the industry can be categorized under which of the following?
Answer: Business planning involves determining the mission and goals of the
organization, formulating a business strategy to carry out this mission and to attempt toachieve these goals, and implementing this business strategy
Trang 152 A SWOT analysis can be an effective way of analyzing both the internal situation of
a business and the external environment in which the organization carries out its business Discuss what is meant by a SWOT analysis Discuss specific examples of each part of SWOT analysis as it would apply to a food and beverage company/store in
Da Nang City
Lập kế hoạch kinh doanh liên quan đến việc xác định sứ mệnh và mục tiêu của tổ chức, xây dựng chiến lược kinh doanh để thực hiện sứ mệnh này và cố gắng đạt được những mục tiêu này và thực hiện chiến lược kinh doanh này
2 Phân tích SWOT có thể là một cách hiệu quả để phân tích cả tình hình nội bộ của một doanh nghiệp và môi trường bên ngoài mà tổ chức thực hiện kinh doanh Thảo luận về ý nghĩa của phân tích SWOT Thảo luận về các ví dụ cụ thể của từng phần trong phân tích SWOT vì nó sẽ áp dụng cho một công ty / cửa hàng thực phẩm và đồ uống ở thành phố Đà Nẵng
Answer:
- SWOT (Strengths, Weaknesses, Opportunities, Threats) is a form of
analysis that a firm can use as its first step in determining what strategy
is most likely to help it achieve its mission and goals
Strengths and weaknesses are internal to the organization
Opportunities and threats are external
- Example: Gongcha Milk Tea – S/good location and brandname, W/high
price, O/development in economy and tourism of Da Nang, T/high
competitive pressure from other milk tea brands like Toocha…
Trang 165 The type and degree of technology that an organization uses is an important factor
in the design of the structure of the organization
6 In general, the more unskilled its workforce, the more likely an organization is to use a flexible, decentralized structure
7 The first step in organizational design is job design
8 Increasing the number of different tasks in a job by changing the division of labor ofthe job is known as job enrichment
9 Increasing the degree of responsibility that a worker has over his or her job is known as job enrichment
10 A functional structure is an organizational structure composed of all of the
departments that an organization needs to produce its products
11 It is easier for managers to monitor and evaluate subordinates' performance in a functional structure than a divisional structure
12 When managers organize divisions according to the types of customer to whom they market their products, they are focusing on a product structure
13 When managers group workers both by function and by product within the same structure, this is known as a matrix structure
1 The process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with goods and services is known as:
Trang 173 In XYZ Company, each product line is managed within a division In each of these divisions, the division manager is responsible for creating the business-level strategy for the product line What type of structure is the organization using?
D a market structure team
E a customer structure team
7 The number of subordinates who report directly to a manager is known as what aspect of that manager's responsibility?
Trang 188 One way organizations can keep their hierarchy flat is to:
A decrease the span of control
B increase the number of levels of management
Trang 193 In equity theory, when an employee perceives that his own outcome/input ratio
is greater than that of a referent, underpayment inequity has occurred
4 According to Maslow's Hierarchy of Needs Theory, which of the following is thehighest level of needs of workers?
2 Theo lý thuyết phân cấp nhu cầu của Maslow, yếu tố nào sau đây là nhu cầu cao nhất của người lao động?
Trang 207 The theory that suggests that distinguishes between needs related to the work itself from those related to the context of the work is:
A Maslow's Hierarchy Theory
B Inequity Theory
C Herzberg's Motivator-Hygiene Theory
D McClelland's Needs Theory
E Equity Theory
8 Which of the following theory focuses on the perceptions of workers of the fairness
of their work outcomes relative to their work inputs?
Trang 211 The authority that a manager has based on the manager's position in the
organization's hierarchy is known as expert power
2 The ability of a manager to punish subordinates is known as coercive power
3 The power of a manager that is based on that manager's specialized knowledge or skills is known as expert power
4 The power that comes from a manager's admiration and loyalty from subordinates and coworkers is known as legitimate power
1 The process by which one person exerts influence over others and inspires,
motivates, and directs their activities is known as:
Trang 224 Joe, a manager, can hire a new supervisor for his division Which of the following best describes Joe's power?
5 The ability of a manager to give outcomes to or withhold outcomes from
subordinates is known as:
Trang 238 Bill Gates, the chairman of Microsoft, has a great deal of experience in software programming design He advises an R&D manager about how to design a new type of software for personal computers In this situation, which of the following best
describes Bill Gates power?
10 The process of giving all employees the authority to make decisions and be
responsible for their outcomes is known as:
Trang 241 The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as planning
2 Using the controlling function, managers monitor and evaluate the organization's strategy to see if it is working
3 Organizational control procedures can give managers feedback about the quantity, but not the quality, of products produced by the organization
4 Formal monitoring and evaluation systems that provide managers with information
in order to determine if the organization's strategy is working efficiently and
effectively are known as control systems
5 Managers use feedforward control to anticipate problems
6 During the input stage, the most common type of control procedure is concurrent control, which gives managers immediate feedback
7 At the output stage, managers typically use feedback control more than any other type of control procedure Feedback control gives managers regains about customers' reactions
8 The first step in the control process is to evaluate results in terms of performance standards
9 The set of values, norms, and standards of behavior that control the ways in which employees in an organization interact with each other is known as the organizational culture
10 If an organization's control systems are not designed correctly, an organization maynot be able to adapt to a changing environment
1 Which of the following is the process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the
activities necessary to achieve organizational goals?