English 11 Unit 9 Writing

Writing a letter to express satisfaction or dissatisfaction... + punctual a: not late + punctuality n: Vocabulary Task 1: Work in pairs and discuss the things that make you satisfied d

Writing a letter to express satisfaction (or dissatisfaction)

+ security (n): protection

+ rude (a): impolite

+ arrogant (a): too proud, give little thought to other people

+ reasonable (a): fair/ not too expensive.

+ punctual (a): not late

+ punctuality (n):

Vocabulary

Task 1: Work in pairs and discuss the things that

make you satisfied (dissatisfied) with the services

provided by Thanh Ba Post Office

Things Satisfied Dissatisfied

The opening hours

of the post office

- Early / on time - Too late / too early

The quality of the

equipment

The security

conditions of the

post office

The attitude of the

staff - Polite / helpful / smiling - Rude / arrogant / cold The prices of the

services

The punctuality of

delivery of letters

and newspapers

Example: The staff here are all helpful and polite to customers.

Example: The staff are sometimes a bit cold and not very helpful.

Task 1: Table completing

Things Satisfied Dissatisfied

The opening hours

of the post office - Early / on time - Too late / too early

The quality of the

equipment - Good / well- equipped / modern - Bad / poor quality / needs repairing / backward

The security

conditions of the

post office

- Good security condition -No one keeps motorcycles

or bicycles / pickpockets /

- Bad security condition.

The attitude of the

staff - Polite / helpful / smiling - Rude / arrogant / cold The prices of the

services - Low / reasonable - (Too) high / unreasonable The punctuality of

delivery of letters

and newspapers

- Always punctual / letters are never lost

- Never punctual / sometimes letters and newspapers are lost Example: The staff here

are all helpful and polite

to customers.

Example: The staff are sometimes a bit cold and not very helpful.

Task 1:

Task 2: Work in pairs Discuss the questions below

1 How many parts are there in a letter ?

2 What do you often write in each part ?

3 What do you often mention in the body of

a letter to express your satisfaction or

dissatisfaction?

Parts of

the letter

Heading Greeting

Closing

Signature Body

Suggestion

(Address, date of writing) ( Dear Sir / Madam )

(Yours sincerely / faithfully)

Suggestion : The body of the letter

I’m writing ……

- to express my satisfaction/ dissatisfaction with some of the services offered by your post office

- to tell you how satisfied /dissatisfied I am with …………

- to tell you that I am satisfied/ dissatisfied with ………

*Give reason for writing :

•List the things that make you satisfied or dissatisfied

( use the ideas in task 1 )

- Conjunctions : Firstly/ secondly/ finally/ furthermore/ in

addition / what’s more ………

- Some useful expressions : Suggestion : The body of the letter + I find your post office a ………

+ I am impressed by ………

+ I have no complaint about ………

+ I am satisfied with ………

+ I am dissatisfied with ………

+ I complain about ………

Suggestion : The body of the letter

* Suggest solutions / Give comment.

- Suggest solutions :

Example : It would be better if your post office opened until 11 pm so that customers can have more access

to your services

- Give comments:

Example: I highly appreciate the services you’ve given

(I highly comment on ……….)

I hope that your post office will offer better and better services

Write a letter to the director of Thanh Ba Post Office

to express your satisfaction or dissatisfaction towards

the post office’s services (100 words)