Test bank for information systems in organizations by wallace

Course LO: Discuss the role of information systems in supporting business processes 2 A survey of retailers found that modern point-of-sale technology was rated the least valuable elemen

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Information Systems in Organizations (Wallace)

Chapter 1 Information Systems and People

1) China is known as the world's "back office" because innumerable companies in China manageinformation system applications for a growing number of multinational corporations

Course LO: Discuss the role of information systems in supporting business processes

2) A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction

Course LO: Describe the functions of customer relationship management (CRM) systems

3) A person's online behavior is an important source of business intelligence

Course LO: Explain how information systems can be used to assist in decision making

4) The information systems that support virtual teamwork and collaboration are, in some

respects, still in their infancy compared to the more mature operational systems

Course LO: Explain how IS can enhance systems of collaboration and teamwork

5) The development and application of innovative information systems improve the operations of

an organization; however, they do not lead to any competitive advantage

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Page Ref: 14

AACSB: Use of information technology

Chapter LO: 3

Difficulty: Moderate

Course LO: Describe the components of an information system (IS)

10) Information system processes are not influenced by human motivations and the way people look at process improvements

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11) Most volunteer organization are concerned with safeguarding and increasing the security of their information.

Course LO: Describe different methods of managing IS security

12) Analysts can use software to simulate business processes and conduct "what if" experiments

to find innovative approaches that leverage the power of information systems

Course LO: Compare and contrast different methods for developing information systems

13) Research of the impact of IT on markets increased substantially because of the Internet.Answer: TRUE

15) In certain situations, such as fund-raising for an NGO, information systems are not of much use

Answer: FALSE

Page Ref: 20

AACSB: Use of information technology

Chapter LO: 5

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16) In larger organizations and major companies, there are usually several staff positions with

"chief" in their titles along with the position of chief information officer

18) Information technology and strategy are so closely integrated with every aspect of business that every manager is really an "information officer."

Course LO: Discuss the ethical and social issues raised by the use of information systems

20) Any online communication, including e-mails, can be amplified by modern information systems

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21) Which of the following is a function of accounting information systems?

A) procuring goods and services

B) designing a service delivery system

C) developing an induction process for all new hires

D) strategizing for business diversification

22) Which of the following led to tighter standards for accounting practices, particularly in banking, and demanded more transparency and reporting?

A) the global financial crisis of 2009

B) the popularity of net-banking

C) the great depression

D) increasing rates of e-commerce frauds

Answer: A

Page Ref: 6

Chapter LO: 1

Difficulty: Easy

23) Which of the following is a function of operations management?

A) tracking financial transactions

B) delivering goods and services

C) formulating a strategy for business diversification

D) introducing a new product

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24) Which of the following is not true of information systems?

A) Information systems are crucial for tracking employee payroll, taxes, benefits, and timesheets.B) Information systems are crucial for tracking assets and inventories

C) Most organizations develop their own information systems to handle their back-office

25) Achieving excellence in operations can result in

A) higher cost savings

B) improved organizational justice

C) increased brand dilution

D) increased employee turnover

26) A grocery store would be able to improve customer satisfaction by providing .A) self-service checkouts

B) items without barcodes

C) inventory information to customers

D) elaborate identification checks to avoid theft

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27) A high-end women's clothing store has an inefficient checkout system This will have .

A) a negative impact on customer relationship

B) a positive impact on accounting

C) a negative impact on talent management

D) a positive impact on turnover rates

organization's relationships with its customers?

A) reduce customer-service facilities available to a customer

B) educate the customer on the business process of the company

C) provide customers with a decision support system

D) free the customers from most routine direct contact

29) Which of the following is true about web-based front offices and online self-service applications?

A) They reduce understanding of customer requirements and motives

B) They often mimic the brick-and-mortar versions

C) They help in streamlining the talent management

D) They improve sales in the short term, and reduce customer loyalty in the long term

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30) Decision making that draws on billions of pieces of data that can be aggregated to reveal important trends and patterns is called .

A) intuitive decision making

B) informed decision making

C) scientific decision making

D) data-driven decision making

31) An NGO uses historical trends to determine when charitable giving peaks, and then sets the dates for its donation drives based on the trends This is an example of

A) data-driven decision making

32) The information that managers use to make decisions, drawn from the company's own information systems or external sources is called

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33) Nintendo uses data from information systems of partners, suppliers, and distributors to develop new applications for the Wii console Which type of information is Nintendo using in this example ?

34) Which of the following is a disadvantage of using social networking sites for business collaboration?

A) Social networking sites do not support most business applications

B) Social networking sites do not allow users to share documents and applications

C) Social networking sites do not allow interactions using microphones and video cameras.D) Social networking sites are not very secure

35) Which of the following statements is true about FedEx's social networking site, FaceNet?A) It reduced employee productivity rates

B) It became popular, and spread much faster than expected

C) It increased security risks

D) It improved inter-departmental collaboration

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36) Which of the following is true of information systems that support collaborative human activities?

A) These information systems do not have tools for business collaboration, such as document management, project updates, issue tracking, and shared calendars

B) These systems, besides being complex and difficult to implement, are not successful

C) These systems need to accommodate numerous possibilities

D) These systems are equipped with sophisticated technology that is required in mature

37) Chicago University starts an online course called "Comparative Religion." While developing the information systems to support virtual, collaborative education, which of the following factors needs to be taken into account?

A) the way students actually interact in a classroom setting

B) the information shared in the virtual classroom must be very secure

C) the negative impact of social networking sites on students

D) the religious sentiments of the students

38) Anything that gives a firm a lead over its rivals is called

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39) Information systems are .

A) not relevant to the strategy of nonprofit organizations

B) a core feature of a company's strategic vision

C) not relevant to the strategy of government agencies

D) a core feature of a company's marketing campaign

Course LO: Explain how IS can be used to gain and sustain competitive advantage

40) Tiny Navigon included free traffic updates with its portable navigation devices by tapping into FM radio stations from major cities that make up a central database of traffic information How did this strategy impact them?

A) It improved their operations management

B) It improved customer relationship

C) It lowered their total revenue

D) It gave them a competitive advantage

Course LO: Explain how IS can be used to gain and sustain competitive advantage

41) In Malaysia, the government partners with Universiti Kebangsaan Malaysia in an innovative effort to identify especially talented youth They use a test that can be delivered online

throughout the country's schools, which makes it accessible to students everywhere This is an example of

A) data-driven decision making

B) strategic use of information systems

C) use of business intelligence

D) use of information systems for revenue generation

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42) Peter processes his e-mail inbox to zero using automated filtering tools as needed In this example, he is using information system tools to .

A) improve individual productivity

B) keep his information secure

C) transform his information

D) make data-driven decisions

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46) When a single high-temperature reading of an incoming patient is entered into the patient records information system and combined with the patient's other symptoms and previous medical records, it becomes .

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49) Which of the following is true of data, information, and knowledge?

A) They blend together and form a continuum

B) They are mutually exclusive categories

C) They fail to help in understanding how information systems work

D) They are diverse terms and may not be used interchangeably

A) It is not authentic

B) It is incomplete

C) It is not a valid method of soliciting customer feedback

D) It is an unscientific method of collecting data

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52) adds considerable value to information, particularly as a means to avoid bias or spin.

54) In an organization that is open to ideas from all employees,

A) it becomes tougher to implement new information systems

B) user-generated content is more easily accepted

C) information systems are more likely to succeed

D) innovative concepts for information systems can come from every level

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55) The information technology team works closely with .

A) the customers or clients

B) the staff in other functional areas of the organization

C) senior managers of the organization

D) contributors from outside the organization

56) The customer reviews posted for various products in Amazon.com is an example of

57) Most of the information in Wikipedia is

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58) Which of the following statements is not true about user-generated content?

A) It is people and technology driven, and does not require processes and data

B) It is an important ingredient in what has come to be known as Web 2.0

C) It makes up most of the information in systems such as eBay, Craigslist, and many others.D) It is often produced by non-professionals without the expectation of profit or remuneration.Answer: A

Page Ref: 13

AACSB: Use of information technology; Analytic skills

Chapter LO: 3

Difficulty: Moderate

59) Which of the following is true about information and communications technology?

A) Increasingly, wireless transmission is favored because of its speed and flexibility although extra costs are incurred

B) Information and communications technology is a separate category, and does not come underthe IT component

C) The term information and communications technology is often used more broadly to refer to information systems

D) The main role of the telecommunications component involves moving electronic signals fromone place to another, and properly routing traffic

60) Which of the following is true of information technology?

A) Information technology is comprised of hardware, software, and information technology professionals

B) Anything capable of collecting, processing, storing, or displaying electronic data is potentiallypart of an information system

C) Telecommunications and networks are not a part of the IT component

D) The Internet and the World Wide Web reduced software creativity

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61) The multitude of servers in Google's windowless data centers are examples of .A) business data

B) business information tools

62) In a college registrations office, employees send letters to students who could not be enrolled

in a class that they selected, to explain why The college designs a feature that automatically generates form letters, instead of typing the letter, and the employees can check the reason beforemailing the letters Which of the following type of process change has the college used in this example?

A) eliminating the earlier process entirely

63) The question, "should the system log every change an employee makes to the data?" is related to which of the following components of an information system?

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64) Which of the following is NOT an example of information technology?

A) transponder chip on a car's windshield that allows electronic toll collection

B) personal digital assistant

65) encompass a broad collection of information processing that includes

telecommunications and networks

66) Which of the following is NOT a function of the telecommunications component?

A) moving electronic signals from one place to another

B) properly routing traffic

C) providing support for Internet-based applications

D) providing various services to analyze traffic patterns

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