Test bank for human relations in organizations applications and skill building 8th edition lussier

TRUE Bloom's Taxonomy: Knowledge Difficulty: Easy Learning Objective: 1 2.. Bloom's Taxonomy: Knowledge Difficulty: Medium Learning Objective: 1... Bloom's Taxonomy: Knowledge Difficulty

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Understanding Behavior, Human Relations, and Performance

True / False Questions

1 According to the myths of human relations, technical skills are more important than human relations skills

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8 An employee giving a presentation to coworkers is an example of public relations

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16 A system is a set of two or more interactive elements

True False

17 Under the systems effect, each person affects the whole group/organization

True False

18 An organization's performance is based on the independent performance of each

individual and group

True False

19 While people are the foundation of the organization, behavior and human relations are the foundation supporting performance

True False

20 Frederick Taylor, known as the Father of Scientific Management, paid particular attention

to the social needs of employees

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24 Popular employees move higher up the management ladder faster than those who are not popular

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Multiple Choice Questions

31 All of the following are true about human relations EXCEPT:

A technical skills are not more important than human relations skills

B good human relations is not a factor that makes you more successful on the job

C human relations are more than common sense

33 The _ approach realizes that an organization employs a whole individual, not just his

or her job skills

35 Behavior is what people _

A see and say

B do and say

C learn and say

D hear and say

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36 Human relations take place at the _ levels

A individual and group

B group and organizational

C individual, group, and organizational

D individual and organizational

37 Level three of behavior focuses on:

A the behavior of any one person in the organization

B on the behavior and human relations within groups

C on the behavior and human relations within and between groups

D the organization as a whole

38 Which of the following statements about performance is incorrect?

A Performance is a relative term

B Performance is usually measured on a continuum

C Performance cannot be high if profits are down

D Present performance is usually compared to prior periods

39 _ is the extent to which expectations or objectives have been met

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41 Industrialist and social theorist Robert Owen believed that:

A analyzing and redesigning jobs more efficiently would lead to mass production

B happy worker is a productive worker

C profit would increase if the employees worked shorter hours, were paid adequately, and were provided with sufficient food and housing

D workers always acted rationally and were motivated simply by money

42 During the depression of the 1930s, _ forced management to meet employees' needs for better working conditions, higher pay, and shorter hours

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46 Avoiding criticizing, condemning, or spreading rumors is associated with which of the following guideline to human relations?

A Being positive

B Being optimistic

C Listening to people

D Helping others

Short Answer Questions

47 What is an organization and why is it created?

48 What does the systems approach focus on?

49 Name three areas of behavioral science on which human relations is based

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50 What was Robert Owen's contribution to the subject of human relations?

51 To what does the Hawthorne Effect refer?

52 What is psychological contract?

53 What is the best way to get what you want from other people?

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54 There are three ways to solve a human relations problem What are they?

Essay Questions

55 Explain why human relations skills are important

56 Discuss the goal of human relations

57 Describe the relationship between individual and group behavior and organizational performance

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58 Describe the relationship between behavior, human relations, and organizational

performance

59 Briefly describe the history of the study of human relations

60 State some of the trends and challenges in the field of human relations

61 Explain the nine guidelines for effective human relations

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62 Identify your personal low and high human relations ability and skill levels

63 Identify five personal human relations goals for the course

64 In your own words, explain why human relations skills are important to you How will they help you in your career?

65 Give an example, personal if possible, of a situation when the goal of human relations wasmet Explain how the individual's needs were met and the organizational objectives achieved

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66 Give a specific example, personal if possible, that supports the total person approach Explain how an individual's job performance was affected by off-the-job problems

67 Give two specific examples of your involvement in human relations one positive and onenegative Also identify the level of behavior for each example

68 Give two specific examples of how human relations affected your performance—one positive and the other negative Be specific in explaining the effects of human relations in both cases

69 Give a specific example, personal if possible, of the Hawthorne effect It could be when ateacher, coach, or boss gave you special attention that resulted in your increased

performance

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70 Explain how one of the trends and challenges could personally affect your human relations

71 Do you believe that you can and will develop your human relations abilities and skills through this course? Explain your answer

72 Which two of the nine to human relations guidelines need the most effort on your part? Which two need the least? Explain your answers

73 Give a specific example of a human relations problem in which you elected to change yourself rather than the other person or situation Be sure to identify your changed behavior

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74 In your opinion, which myth about human relations holds back the development of humanrelations skills more than any of the others?

75 Which person's contribution to the history of human relations do you find to be the most impressive?

76 Which one of the trends or challenges do you believe is the most relevant to the field of human relations?

77 Which one of the nine guidelines to effective human relations do you think is the most important?

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78 Of the three ways to handle human relations problems, which ones are the easiest and hardest for you?

79 Of the intrapersonal, interpersonal, and leadership skills, which one is your strongest? Your weakest?

80 James gave the board of directors a presentation on the product launch plan for their new product His presentation was highly appreciated as it covered most of the queries that the directors had about this launch This example best illustrates

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82 An employee receiving training on the first day of work is an example of human

relations

True False

83 Jenny and Mary work on a project together and attend department meetings Their actions are considered as:

A behavior

B performance

C systems effect

D human relations

84 The members of the marketing department are having a meeting There is a lot of

disagreement over the content of the next ad This example best illustrates what level of behavior?

A Individual

B Group

C Organizational

D Customary

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85 The manager is developing a part-time employee work schedule for the next week This example best illustrates the organizational level of behavior

True False

86 The production department just set a record for the highest number of units made in an eight-hour period This example best illustrates the goal of human relations

True False

87 The production manager is having a discussion with the team members on the best ways

to meet the excessive product demands within the stipulated time frame This example best illustrates group performance

True False

88 _ failed to recognize the social needs of employees

A Elton Mao

B Robert Owen

C Tom Peters

D Frederick Taylor

89 Frederick Taylor conducted research to determine the characteristics of successful organizations

True False

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90 Robert Owen refused to employ children under the age of 11

Fill in the Blank Questions

95 The focus of level _ is on the behavior and human relations within and between groups

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98 _ and human relations are the foundation supporting performance

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Chapter 01 Understanding Behavior, Human Relations, and Performance

Answer Key

1. (p 4) According to the myths of human relations, technical skills are more important than human relations skills

TRUE

Bloom's Taxonomy: Knowledge

Difficulty: Easy

Learning Objective: 1

2. (p 4) According to recruiters at major corporations, seeking employees with stronger

technical skills is a greater issue as compared to human relations skills

Effective leaders usually have good human relations skills

Difficulty: Medium

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4. (p 5) Leadership skills cannot be developed

FALSE

Research supports that leadership skills can be developed

It means that the manager is identifying organizational objectives

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8. (p 5) An employee giving a presentation to coworkers is an example of public relations

FALSE

This is an example of human relations

Bloom's Taxonomy: Comprehension

The three levels of behavior are individual, group, and organizational

Difficulty: Easy

11. (p 6) Human relations take place at the individual and organizational levels

FALSE

Human relations take place at the group and organizational levels

Difficulty: Easy

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12. (p 7) Human resource management is the collective behavior of an organization's

individuals and groups

FALSE

Organizational behavior is the collective behavior of an organization's individuals and groups

A formal organizational chart shows only authority and reporting relationships

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16. (p 9) A system is a set of two or more interactive elements

It is based on their combined performance

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20. (p 11) Frederick Taylor, known as the Father of Scientific Management, paid particular attention to the social needs of employees

21. (p 11) Robert Owen was considered the first manager-entrepreneur to understand the need

to improve the work environment and the employee's overall situation

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24. (p 12) Popular employees move higher up the management ladder faster than those who are not popular

FALSE

No relationship exists between popularity and the speed at which people are promoted Employees with good human relations skills will move up the management ladder faster, although having these skills does not ensure popularity

25. (p 12) Managers always control the motivating factors of employees

FALSE

Many employee needs are satisfied off the job

26. (p 12) During the 1960s, William Ouchi published Theory X

FALSE

During the 1960s, Douglas McGregor published Theory X and Theory Y

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28. (p 16) Having a poor memory for failure leads to happiness

31. (p 4-5) All of the following are true about human relations EXCEPT:

A technical skills are not more important than human relations skills

B good human relations is not a factor that makes you more successful on the job.

C human relations are more than common sense

D diversity is overemphasized

Difficulty: Easy

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32. (p 5) Conflicts usually arise due to the lack of a(n) situation

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35. (p 6) Behavior is what people _

A see and say

B do and say

C learn and say

D hear and say

Difficulty: Easy

36. (p 6) Human relations take place at the _ levels

A individual and group

B group and organizational

C individual, group, and organizational

D individual and organizational

Difficulty: Easy

37. (p 7) Level three of behavior focuses on:

A the behavior of any one person in the organization

B on the behavior and human relations within groups

C on the behavior and human relations within and between groups

D the organization as a whole.

38. (p 8) Which of the following statements about performance is incorrect?

A Performance is a relative term

B Performance is usually measured on a continuum

C Performance cannot be high if profits are down.

D Present performance is usually compared to prior periods

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39. (p 8) _ is the extent to which expectations or objectives have been met

41. (p 11) Industrialist and social theorist Robert Owen believed that:

A analyzing and redesigning jobs more efficiently would lead to mass production

B happy worker is a productive worker

C profit would increase if the employees worked shorter hours, were paid adequately, and

were provided with sufficient food and housing

D workers always acted rationally and were motivated simply by money

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42. (p 12) During the depression of the 1930s, _ forced management to meet employees' needs for better working conditions, higher pay, and shorter hours

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45. (p 13) integrates common business practices in the United States and Japan into middle-ground framework appropriate for use in the United States

Short Answer Questions

47. (p 7) What is an organization and why is it created?

An organization is a group of people working together to achieve an objective Organizations are created to produce goods and services for the larger society

Difficulty: Easy

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48. (p 9) What does the systems approach focus on?

The systems approach, developed by Russell Ackoff, focuses on the whole system with an emphasis on the relationships between its parts

Difficulty: Easy

49. (p 11) Name three areas of behavioral science on which human relations is based

Human relations is based on the following areas of behavioral science: psychology, sociology,social psychology, economics, and political science

Difficulty: Easy

50. (p 11) What was Robert Owen's contribution to the subject of human relations?

Robert Owen was called "the real father" of personnel administration He believed that profit would be increased if the employees worked shorter hours, were paid adequately, and were provided with sufficient food and housing

51. (p 12) To what does the Hawthorne Effect refer?

The Hawthorne Effect refers to an increase in performance caused by the special attention given to employees rather than tangible changes in the work

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