FALSE AACSB Standard: Business Knowledge and Analytic Skills Bloom's Taxonomy: Knowledge Difficulty Level: Easy Learning Objective: 01-01 What is the definition of "organizational behavi
Trang 1What is Organizational Behavior?
True / False Questions
1 Human resource management focuses on the product choices and industry characteristics that affect an organization's profitability
True False
5 The integrative model of OB presents five individual mechanisms that directly affect the individual outcomes: motivation; learning and decision making; job performance; stress; and trust, justice, and ethics
True False
6 Trust, justice, and ethics captures what employees feel when thinking about their jobs and doing their day-to-day work
True False
Trang 27 Group mechanisms shape satisfaction, stress, motivation, trust, and learning
Trang 314 Since good people create history, they are easy to imitate
Trang 421 According to the Method of Experience, people hold firmly to some belief because scientific studies have tended to replicate results using a series of samples, settings, and methods
Trang 529 Meta-analysis offers more compelling support for the potential benefits of social recognition than the methods of experience, intuition, or authority
True False
Multiple Choice Questions
30 OB can be contrasted with two other courses commonly offered in management
departments: _ and strategic management
E Human resource management
32 Which course focuses on the product choices and industry characteristics that affect the organization's profitability?
Trang 633 American Drinks International is a soft drink manufacturer in the carbonated soda
industry The firm is commissioning a study to explore how the company's expansion into the new product segment of tropical fruit flavored soda would affect its profitability Such a study
is addressed by which of these areas?
Trang 737 _ is vital to research on team characteristics and organizational structure
40 The primary outcomes of interest to organizational behavior researchers are
A job performance and organizational commitment
B organizational culture and organizational structure
C team processes and team characteristics
D personality and ability
E stress and motivation
Trang 841 What Suzie feels when thinking about her job and doing her day-to-day work is captured
organizational-A job performance and organizational commitment
B culture and structure
C team processes and team characteristics
D personality and ability
E stress and motivation
43 According to the integrative model of organizational behavior, the two types of level variables that impact individual-level attitudes and behaviors are
group-A job performance and organizational commitment
B learning and decision making
C leadership and teams
D personality and ability
E stress and motivation
44 According to the integrative model of organizational behavior, two of the individual characteristics that impact individual attitudes and behaviors include
A job performance and organizational commitment
B organizational culture and organizational structure
C team processes and team characteristics
Trang 945 The integrative model of organizational behavior includes a number of individual mechanisms that directly impact job performance and organizational commitment Those mechanisms include
A leader styles and behavior
B team diversity and communication
C team processes and team characteristics
D personality and ability
E stress and motivation
46 All of these are individual mechanisms as reflected in the integrative model of
organizational behavior except:
Trang 1049 Employees' psychological responses to job demands that tax or exceed their capacities come under which of the following mechanisms?
Trang 1153 _ reflect the various traits and tendencies that describe how people act, with commonly studied traits including extraversion, conscientiousness, and collectivism
B trust, justice, and ethics
C learning and decision making
D team characteristics
E personality and cultural values
55 Which of the following describes the cognitive abilities, emotional skills, and physical abilities that employees bring to a job?
A Ability
B Personality and cultural values
C Trust, justice, and ethics
C Trust, justice, and ethics
D Learning and decision making
E Cultural values
Trang 1257 The way teams are formed, staffed, and composed, and the way members depend on one another is summarized by
58 The basketball team at a local school has attributed their poor performance to the
following: the team's coordination; inability to resolve conflict and cohesion Which of the following is represented by the above scenario?
A Team responsibilities
B Team innovation
C Team characteristics
D Team processes
E Team problem solving
59 The process by which individuals attain authority over others is summarized by
A leader cultural values
B leader personality
C leader styles and behaviors
D leader responsibilities
E leader power and influence
60 Which of the following captures the specific actions that leaders take to influence others atwork?
A Leader styles and behaviors
B Leader cultural values
C Leader personality
Trang 1361 Which of these mechanisms dictate how the units within the firm link to other units?
A It describes what exactly makes resources valuable
B It describes what makes resources capable of creating long-term profits for the firm
C A firm's resources include financial and physical resources
D A firm's resources include resources related to organizational behavior
E It suggests that the value of resources depends on a single factor
Trang 1465 According to resource-based view, a resource is more valuable when it is rare and
E Socially complex resources
67 Which of the following is not correct regarding big decisions?
A Big decisions can be copied
B They are visible to competitors
C They are observable by industry experts
D Big decisions are inimitable
E They are observable by experts
68 According to the Rule of One-Eighth,
A at least 88 percent of organizations will do everything necessary to put people first and thereby build profits
B at best 12 percent of organizations will actually do what is required to build profits by putting people first
C 75 percent of organizations won't believe the connection between how they manage their people and the profits they earn
Trang 1569 Philosophers argue that there are various ways of knowing things The text addresses all
Trang 1673 Scientists can build theories explaining why social recognition might influence the performance and commitment of work units Which of these cannot be a source of
information for building this theory?
A Interviews with employees
B Research and development
C Research reviews
D Company documents
E Observation of people at work
74 _ are written predictions that specify relations between variables
Trang 1777 Correlation can be positive or negative and can range from
Trang 1882 Which of these takes all the correlations found in studies of a particular relationship and calculates a weighted average of them?
83 Causal inferences cannot be established in case
A the two variables are correlated
B the presumed cause precedes the presumed effect in time
C no alternative explanation exists for the correlation
D the presumed effect precedes the presumed cause in time
E of experiments, where researchers have more control over the setting in which the study occurs
Scenario: Ben Barrack
As a student, you have been attending the local university majoring in Business You have signed up for this course on Organizational Behavior You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course
on it and that if you take strategic management, it gives you the same information Ben comments that the only thing he needs to worry about is the job performance of his
employees Having just studied this chapter, respond to the following questions and Ben's comments and beliefs
84 As Ben suggested, does strategic management give you the same information as OB?
A Yes
B No
Trang 1985 Ben suggested that he only needs to worry about the job performance of his employees After learning about the integrative model of OB, you might explain that there is one other key outcome that he should worry about, which is
A Stress and motivation
B Personality and ability
C Team processes and team characteristics
D Leadership styles and behaviors
E Organizational culture and organizational structure
87 According to the integrative model of OB, If Ben truly wants to be an effective manager atthis restaurant, which of these is least important?
Scenario: You Be the Consultant
You have been just hired as an assistant to a leading consultant at Consultants-R-Us
International The firm specializes in employee personality A recent client made this
comment to your boss: "because people come and go in an organization, financial resources are the only resources that matter." Your boss gives you the assignment to show the client how and why people matter
Trang 2088 Consultants-R-Us specializes in employee personality According to the integrative model
of OB, the firm is specializing in
90 When explaining to the client, you should explain the inimitability of people by drawing
on all of the following concepts except:
A history
B numerous small decisions
C one big decision
D socially complex resources
E people being valuable
Trang 21Scenario: Trend Apparels Inc.
Trendz Apparels Inc was well run until recent times The productivity of the employees has reduced drastically The CEO, David has asked Stephen, the HR Manager, to find out the reasons behind this Stephen thinks that recognition from superiors will enhance the job performance He obtains a scatter plot for the data collected, which looks as follows:
91 What is the correlation size for the above graph?
92 Which of the following statements is True with respect to the above graph?
A Job Performance and Recognition from superiors has a strong positive correlation
B Job Performance and Recognition from superiors has a strong negative correlation
C Job Performance and Recognition from superiors has a weak negative correlation
D Job Performance and Recognition from superiors has no correlation
E Job Performance and Recognition from superiors has a weak positive correlation
Trang 2293 Define organizational behavior (OB) How does it differ from human resource
management?
94 Illustrate the integrative model of organizational behavior using a diagram
95 Identify the key individual outcomes in the studies of organizational behavior and describe the factors that affect these key outcomes
96 Using the resource-based view of the organization, explain how people are a valuable resource Provide an example to justify your position
Trang 2397 Explain the Rule of One- Eighth
98 Briefly describe the four different ways of knowing things Which way do you believe provides the soundest explanation and most compelling support?
99 Explain the scientific method, originated by Sir Francis Bacon
100 Briefly explain correlation and correlation size
Trang 24Chapter 01 What is Organizational Behavior? Answer Key
True / False Questions
characteristics that affect an organization's profitability
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
resources management and strategic management
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
or exceed their capacities
FALSE
Trang 254. (p 9) The Container Store—a Texas-based retailer, uses a "celebration mailbox" voicemail system that compliments employees for especially good performance This is an example of motivation
TRUE
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Application
Difficulty Level: Moderate
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
the individual outcomes: motivation; learning and decision making; job performance; stress; and trust, justice, and ethics
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
and doing their day-to-day work
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
Trang 268. (p 10) Personality and cultural values are the two factors that reflect the characteristics of individual employees
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
teams led by some formal leader
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: An Integrative Model Of OB
the long term
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: Does Organizational Behavior Matter?
imitated
FALSE
Trang 2712. (p 13) People create history - a collective pool of experience, wisdom, and knowledge that benefits the organization
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: Building A Conceptual Argument
because it is not always clear which organizations do (and do not) possess them, though it is clear how they came to develop
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: Building A Conceptual Argument
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-03 What factors affect the two primary OB outcomes?
Topic: Building A Conceptual Argument
create a resource valuable enough for creating competitive advantage
FALSE
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-04 Why might firms that are good at OB tend to be more profitable?
Topic: Research Evidence
Trang 2816. (p 15) Firms that do not undergo an IPO typically have shorter histories and need an
infusion of cash to grow or introduce some new technology
FALSE
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-04 Why might firms that are good at OB tend to be more profitable?
Topic: Research Evidence
do what is required to build profits by putting people first
FALSE
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-04 Why might firms that are good at OB tend to be more profitable?
Topic: Research Evidence
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-04 Why might firms that are good at OB tend to be more profitable?
Topic: Research Evidence
19. (p 18) It is often easy to "fix" companies that struggle with OB issues
FALSE
Trang 2920. (p 18) The method of intuition suggests that people hold firmly to some belief because it seems obvious or self-evident
TRUE
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-05 What is the role of theory in the scientific method?
Topic: How Do We "Know" What We Know About Organizational Behavior?
scientific studies have tended to replicate results using a series of samples, settings, and methods
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-05 What is the role of theory in the scientific method?
Topic: How Do We "Know" What We Know About Organizational Behavior?
FALSE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-05 What is the role of theory in the scientific method?
Topic: How Do We "Know" What We Know About Organizational Behavior?
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
Trang 3024. (p 21) The best way to understand correlation between two variables is to look at a
scatterplot
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
nature
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
26. (p 21) The strength of a correlation can be inferred from the "compactness" of its
scatterplot
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
27. (p 21) A correlation size of 1.68 is valid
FALSE
Trang 3128. (p 23) Causal inferences means establishing that one variable really does cause another
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
recognition than the methods of experience, intuition, or authority
TRUE
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-06 How are correlations interpreted?
Topic: How Do We "Know" What We Know About Organizational Behavior?
Multiple Choice Questions
departments: _ and strategic management
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
Trang 3231. (p 7-8) An OB study might explore the relationship between pay and motivation, whereas a _ study might examine the best way to structure compensation programs
A Strategic management
B Anthropology
C Organizational development
D Economics
E Human resource management
Human resource management takes the theories, principles studied in OB and explores the practical applications of those principles in organizations
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Comprehension
Difficulty Level: Moderate
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
the organization's profitability?
A Marketing management
B Process management
C Operations management
D Strategic management
E Research and development
A strategic management study can help in examining the relationship between a firm's diversification and its profitability
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Moderate
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
Trang 3333. (p 8) American Drinks International is a soft drink manufacturer in the carbonated soda industry The firm is commissioning a study to explore how the company's expansion into the new product segment of tropical fruit flavored soda would affect its profitability Such a study
is addressed by which of these areas?
Strategic management focuses on the product choices and industry characteristics that affect
an organization's profitability It helps in examining the relationship between a firm's
diversification and its profitability
AACSB Standard: Reflective Thinking Skills
Bloom's Taxonomy: Application
Difficulty Level: Difficult
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined
When a firm expands into a new product segment, it is known as diversification
AACSB Standard: Business Knowledge and Analytic Skills
Bloom's Taxonomy: Knowledge
Difficulty Level: Easy
Learning Objective: 01-01 What is the definition of "organizational behavior" (OB)?
Topic: Organizational Behavior Defined