Test bank for organizational behavior key concepts skills and best practices 4th edition kinicki

Emphasize short-term profitability AACSB: Group-individual dynamics Bloom's: Comprehension Difficulty: Medium Learning Objective: 1... High-quality raw materials AACSB: Group-individual

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Needed: People-Centered Managers and Workplaces

TEST PLANNING TABLE FOR CHAPTER 1

1 Identify at least four of Pfeffer’s

people-centered practices, and define

the term management.

2 Contrast McGregor’s Theory x

and theory Y assumptions about

3 Explain the managerial

significance of Deming’s 85-15 rule,

and identify the four principles of

total quality management (TQM)

4 Contrast human and social capital,

and identify five measurable

outcomes when building human

capital

20, 54 19, 55, 56, 67 68

5 Explain the impact of the positive

psychology movement on the field of

organizational behavior (OB)

6 Define the term e-business, and

explain at least three practical lessons

about effective e-leadership in a

virtual organization

Total number of test items: 70

True/false questions are in plain text

Multiple choice questions are in bold text.

Short answer questions are in bold underlined text.

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True / False Questions

1. (p 4) According to Pfeffer's research, one of the people-centered practices in successful companies is to emphasize short-term profits

3. (p 5) Management is the process of working with and through others to achieve

organizational objectives in an efficient and ethical manner

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4 (p 6) Observational studies by Mintzberg and others have found the typical manager's day to

be a fragmented collection of brief episodes

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8 (p 7) In today's workplace, individuals are becoming the primary building block of

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12 (p 8) OB is a horizontal discipline that cuts across virtually every job category, business function, and professional specially

14. (p 9) Mayo advised managers to attend to employees' emotional needs in her 1933 classic,

The Human Problems of an Industrial Civilization

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16 (p 11) TQM is customer-centered and manager-driven

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20 (p 14-15) Human and social capital cannot be built; they are inherent qualities

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24 (p 18) E-business has significant implications for management, but not for organizational behavior

Multiple Choice Questions

25. (p 4) According to Pfeffer's research, successful companies employed all of these centered practices except:

people-A Power to the people

people-A Less emphasis on status

B Generous pay for performance

C Power to the people

D Job security

E Emphasize short-term profitability

AACSB: Group-individual dynamics

Bloom's: Comprehension

Difficulty: Medium

Learning Objective: 1

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27 (p 5) The 4-P cycle of continuous improvement includes all of these except:

E Readiness to change and adapt

AACSB: Group-individual dynamics; Other

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30 (p 6) Clark Wilson's managerial skills profile includes all of these except:

A Control details

B Provides feedback

C Applies reasonable pressure for good accomplishment

D Facilitates work

E Possesses monocultural orientation

C Develop narrow specialty

D Empowerment and delegation

E Competitive interpersonal relationships

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33 (p 7) The Wilson managerial skills research yields which of these following lessons?

A Dealing effectively with productivity is what management is all about

B Effective female and male managers do not have significantly different skills profiles.

C Managers with high skill mastery tend to have poorer subunit performance than managers with low skill mastery

D Dealing effectively with products is what management is all about

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36 (p 7) In today's workplace, are becoming the primary building block of

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39 (p 8) Which of these is not a landmark in the evolution of understanding and managing people?

A The human relations movement

B The total quality management movement

C The glass ceiling movement

D The contingency approach to management

E All of these are landmarks the evolution of understanding and managing people

E High-quality raw materials

41. (p 10) Which of these is a Theory X assumption about people at work?

A Work is a natural activity

B People are capable of self-direction if they are committed to objectives

C The typical employee can learn to accept and seek responsibility

D People generally become committed to objectives if they are rewarded for doing so

E Most people prefer to be directed.

Difficulty: Easy

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42 (p 10) Which of these is a Theory Y assumption about people at work?

A The typical employee can learn to accept and seek responsibility.

B Most people dislike work

C Most people actually prefer to be directed

D People require close direction when they are working

E People are interested only in security

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45 (p 11) refers to a organizational culture dedicated to training, continuous

improvement, and customer satisfaction

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48 (p 11) Regarding the human side of quality improvement, Deming called for all of these except:

A Elimination of formal training in statistical process control techniques

B Elimination of fear

C Teamwork

D Emphasis on continuous process improvement rather than numerical quotas

E Elimination of barriers to good workmanship

Difficulty: Hard

49. (p 11) One of Deming's most enduring lessons for managers is his:

A Passion for quotas

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51 (p 12) Which of these is NOT identified as a common TQM principle?

A Do it right the first time to eliminate costly rework

B Listen to and learn from customers and employees

C Focus on numerical quotas to make productivity gains.

D Build teamwork, trust, and mutual respect

E Make continuous improvement on everyday matter

Difficulty: Hard

52 (p 12) Which approach calls for using management concepts and techniques in a

situationally appropriate manner?

A One best way approach

B Human relations approach

C Theory X management approach

D Contingency approach

E Theory Y management approach

C Positive organizational behavior

D Impacts of the Internet revolution

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54 (p 14) Which of these is NOT human capital?

A Knowledge

B Skills

C Motivation

D Teamwork

E The productive potential of an individual's knowledge and actions

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57 (p 17) Luthans' CHOSE model of key POB Dimensions includes all of these behaviors except:

B Sell its products

C Build partnerships with outsiders

D Only a and b, but not c

E All of the above

AACSB: Group-individual dynamics; Information technology

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60 (p 4-5) Describe the findings of Pfeffer's research about the importance of people in

organizations What do these findings say about how managers should manage?

The seven people-centered practices that Pfeffer identified are: job security, careful hiring, power to the people, generous pay for performance, lots of training, less emphasis on status, and trust building

Difficulty: Hard

61. (p 5-6) Briefly describe the 4-P mode cycle of continuous improvement

The 4-P mode focuses on people, products, processes, and productivity See figure 1-1 for details

1) Dealing effectively with people is what management is all about

2) Managers with high skills mastery tend to have better sub unit performance and employee morale than managers with low skills mastery

3) Effective female and male managers do not have significantly different skill profiles

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63 (p 10) Contrast McGregor's Theory X and Theory Y assumptions about employees See Table 1-2 for McGregor's Theory X and Theory Y assumptions about people at work.

Bloom's: Analysis

64 (p 11) Describe Deming's principles for the human side of quality improvement

Deming called for: helpful leadership, elimination of fear, emphasis on continuous process improvements, teamwork, and elimination of barriers to good workmanship

Bloom's: Knowledge

65 (p 12) Identify the four common TQM principles

1 Do it right the first time to eliminate costly rework

2 Listen to and learn from customers and employees

3 Make continuous improvement an everyday matter

4 Build teamwork, trust, and mutual respect

Bloom's: Knowledge

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66 (p 12) What is the "contingency approach to management"? What does it tell managers about what they should do?

The contingency approach calls for using management concepts and techniques in a

situationally appropriate manner, instead of trying to rely on "one best way."

68. (p 13-15) Define and contrast human and social capital

Human capital is the productive potential of an individual's knowledge and actions Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort Figure 1-2 contrasts the two

Bloom's: Analysis

Difficulty: Hard

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69 (p 16-17) Define POB, and explain Luthans' CHOSE Model Why should managers pay attention to this topic?

POB (positive organizational behavior) is the study and improvement of employees' positive attributes and capabilities The CHOSE model identifies five key dimensions of POB:

confidence/self-efficacy, hope, optimism, subjective well-being, and emotional intelligence

E-business is using the Internet to facilitate every aspect of running a business Implications

for managers include the ability to link to the Internet with small, portable devices; the ability

to make quicker and better decisions because of speedy access to vital information; the use of virtual teams, virtual organizations, email, and e-learning

Bloom's: Application

Difficulty: Hard

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