Organizational behavior improving performance and commitment in the workplace 3rd edition colquitt test bank

The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis... Counterproducti

Chapter 02 Job Performance

True / False Questions

1 Evaluating an employee's performance based on results alone gives an accurate picture of which employees are worth more to the organization

True False

4 Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment

9 The first step in conducting a job analysis is to generate a list of all the activities involved in a job

True False

10 The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis

14 Courtesy refers to keeping coworkers informed about matters that are relevant to them

True False

15 Sportsmanship involves maintaining a good attitude with coworkers, even when they've done something annoying or when the unit is going through tough times

19 Counterproductive behavior is defined as employee behaviors that unintentionally hinder organizational goal accomplishment

25.Personal aggression is defined as hostile verbal and physical actions directed toward other employees

30.Service work involves direct verbal or physical interactions with customers

True False

31 Service work contexts place a greater premium on high levels of citizenship

behavior and low levels of counterproductive behavior

True False

32.The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors

True False

33.BARS emphasizes the results of job performance as much as it does the

performance behaviors themselves

35.Very few 360 degree feedback systems ask the employee to provide ratings of his/her own performance

Multiple Choice Questions

40.The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as _

41 _ includes employee behaviors that are directly involved in the transformation

of organizational resources into the goods or services that the organization produces

42.The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _

44. _ involves well-known responses to normal job demands that occur in a predictable way

B adaptive task performance

C routine task performance

D counterproductive behavior

E citizenship behavior

46. _ involves employee responses to job demands that are novel, unusual, or unpredictable

48.Adaptability involves all of the following EXCEPT:

A handling work stress

B solving problems creatively

C handling emergencies

D performing daily routine work

E responding to unpredictable demands

49.Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments

or training to prepare for these changes?

A Handling work stress

B Solving problems creatively

C Dealing with uncertain and unpredictable work situations

D Learning work tasks, technologies, and work situations

E Demonstrating interpersonal adaptability

50.Riya has become famous creating new styles in women's formal wear Her

assistants copy the patterns created by Riya, cut cloth pieces and sew them into garments that look like Riya's creations The work done by Riya is a type of _ whereas the work done by her assistants is a type of _

A routine task performance; creative task performance

B creative task performance; counterproductive behavior

C citizenship behaviors; counterproductive behavior

D counterproductive behavior; creative task performance

E creative task performance; routine task performance

51 Which of the following is wrong about job analysis?

A The first step in job analysis is to generate a list of all job activities

B A subject matter expert is consulted regarding the frequency and importance of all job activities

C Each activity is rated by subject matter experts, according to things like

importance and frequency of the activity

D Activities with the lowest ratings are used to define job responsibilities

E Job analysis is used by many organizations to identify task performance

behaviors

52.The electronic government database used to identify the set of behaviors needed

to define task performance is known as the:

A behaviorally anchored ratings scale network

B employment analysis network

C occupational information network

D task performance analysis network

E job responsibilities network

53.Which of the following statements about the O*NET is false?

A It captures the "numerous small decisions" that separate the most effective organizations from their competitors

B It is an online database

C It is involved in figuring out the important tasks for a given job

D It includes the characteristics of most jobs in terms of tasks

E It includes the required knowledge, skills, and abilities to perform a task

54. _ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place

A Creative task performance

B Adaptive task performance

C Counterproductive behavior

D Citizenship behavior

E Routine task performance

55.Citizenship behaviors can be divided into the two main categories of:

A intrapersonal and organizational

B interpersonal and intrapersonal

C organizational and political

D interpersonal and political

E interpersonal and organizational

56.Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations?

A Intrapersonal citizenship behavior

B Interpersonal citizenship behavior

C Organizational citizenship behavior

D Production citizenship behavior

E Political citizenship behavior

57.Interpersonal citizenship behaviors consist of all the following EXCEPT:

58.Interpersonal citizenship behavior includes:

60.Which of the following is false about interpersonal behavior?

E Team members with good interpersonal behavior tend to work toward

achieving common goals

61 Which of the following is an organizational citizenship behavior?

62.Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them This positive characteristic refers to:

A creative task performance

B routine task performance

C interpersonal task performance

D intrapersonal task performance

E adaptive task performance

64.Dr Doris contributes most directly to the business goals of the Family Dentistry through:

A creative task performance

B routine task performance

C interpersonal task performance

D intrapersonal task performance

E adaptive task performance

65.The three hygienists' interact with one another in a manner that reflects high levels of _

A boosterism

B interpersonal citizenship behavior

C routine task performance

D adaptive task performance

E centralized behavior

66.Natalie's acts of attending events on behalf of Healthy White, keeping abreast of dental regulations and business-related news during her personal time refers to:

68.Delux Services was celebrating its operations in over 17 countries Linda, a junior

HR assistant, was disinterested in attending this celebratory event The senior HR managers overheard Linda asking her friends the reason for this party Back at the office, after a review, it was found that Linda never attended any of the meetings with the local business heads Her lack of interest and knowledge about the

company would make her someone who displays _

A high self-esteem

B low civic virtue

C "A" player characteristics

D wasting resources

E positive boosterism

69.James is a junior level manager with the Palm Green Hotels He is also a freelance journalist for a local travel magazine James keeps himself updated with news about his company and always features the hotel in his weekly columns He promotes his hotel to such an extent that the number of visitors to the hotel have considerably increased Which of the following characteristics does James

71 Which of the following is a type of serious interpersonal counterproductive behavior?

74.Which of the following behaviors is a type of minor interpersonal

76.All of the following are forms of counterproductive behaviors EXCEPT:

A Wasting resources and substance abuse

B Sabotage and theft

C Gossiping and incivility

D Harassment and abuse

E Interpersonal and organizational behaviors

78.Property deviance includes _

A interpersonal and organizational behaviors

B sabotage and theft

C gossiping and incivility

D harassment and abuse

E wasting resources and substance abuse

79.Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as _

A Wasting resources and substance abuse

B Sabotage and theft

C Gossiping and incivility

D Harassment and abuse

E Interpersonal and organizational behaviors

81 Behaviors that focus specifically on reducing the efficiency of work output are known as _

83. _ represents communication that is rude, impolite, discourteous, and lacking in good manners

85.Which of the following occurs when employees are subjected to unwanted

physical contact or verbal remarks from a colleague?

87.Which of the following is false about counterproductive behaviors?

A People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior

B Counterproductive behavior is relevant to any job

C There is a strong positive correlation between task performance and

89.Historically, research on OB has focused on the _ aspects of job performance

A By the early 1990s, the majority of new jobs required employees to apply

analytical knowledge acquired through formal education and continuous learning

B The tools used to do knowledge work change quickly

C Statistics from the U.S Department of Labor confirm the rise of knowledge work

D Jobs involving cognitive activity are becoming more prevalent than jobs

involving physical activity

E Knowledge work tends to be less fluid and dynamic in nature than physical work

91 Which of the following represents the bulk of the service job growth in the United States?

A It is a management philosophy that bases an employee's evaluations on

whether the employee achieves specific performance goals

B Employee involvement is high in MBO

C It is a set of mutually agreed-upon objectives that are measurable and specific

D It is best suited for managing the performance of employees who work in contexts in which subjective measures of performance can be quantified

E Employee performance can be gauged by referring to the degree to which the employee achieves results that are consistent with the objectives

93.Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals?

E Behavioral observation scales

94.The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _

95.The _ approach uses critical incidents to create a measure that can be used to evaluate employee performance

E behavioral observation scales

96.The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _

97.The _ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors

A High energy levels

B The edge to make tough yes-and-no decisions

C Ability to energize others

D Desire to emulate

E Ability to consistently execute and deliver on their promises

99.Mark, who is the HR manager at People's Pulse, wants to incorporate a new

method of performance appraisal He wants to introduce a system that clearly differentiates the good performers from the average and low performers During the same period, the company is thinking about reducing its workforce because of financial constraints The appraisal method should help management link

employee performance to their compensation and retention level Mark is looking for a method that would clearly state whom to fire and whom not to Which of the following approaches should he adopt?

100.Which of the following about the forced ranking method is false?

A It is based on Jack Welch's vitality curve

B It compels managers to rank all of their people into one of three categories: the top 20 percent (A players), the vital middle 70 percent (B players), or the bottom 10 percent (C players)

C The B players are to be developed as better managers

D Employees may become hypercompetitive with one another to avoid finding themselves in a lower category

E The B players possess the four E's of GE Leadership

101.Captive Minds, an entrepreneurial organization, started a monthly "Lecture Day." The journal is dedicated to the aspiring businessmen to put forth their business ideas in an open forum Feedback is given through the company website, which can be viewed by all employees Colleagues, managers, and peers can give their constructive feedback without revealing their identity The employees welcomed this idea as they were able to give feedback without hurting anyone's ego Which

of the following systems has the management successfully implemented?

A Forced ranking method

B Social networking system

C Behaviorally anchored rating scale

D Citizenship system

E Task performance system

104.Explain the importance of job performance and the basic steps involved in job analysis

105.Ms Kate is a very friendly and helpful person She goes out of her way to help her coworkers who struggle with their tasks Kate attends the optional meetings that are scheduled for the employees She also maintains a good attitude with

everyone even in trying times Which behavior relevant to job performance is Ms Kate demonstrating? Elaborate on this behavior and its types with examples

106.What is counterproductive behavior? What are the different types of

counterproductive behavior? Provide examples of each

107.Describe some of the trends that affect job performance in the contemporary workplace

108.Given the increase in service jobs, explain the implications for job performance

109.Discuss briefly the four types of job performance management techniques

110.Explain the forced ranking method using Jack Welch's "vitality curve."