Lesson Information systems management

Lesson Information systems management present the content:functions and organization of the IS department; organizations plan the use of IS; tasks are necessary for managing computing infrastructure; the advantages and disadvantages of outsourcing.

Lecture 10: Information Systems

Management

nga.lethiquynh@ueh.edu.vn

Study questions

Q1: What are the functions and organization

of the IS department?

Q2: How do organizations plan the use of IS?

Q3  What tasks are necessary for managing

Q1: What are the functions

and organization of the IS

department?

Functions of the IS Department?

► Plan use of IS to accomplish

organizational goals and strategy.

► Manage outsourcing relationships.

► Protect information assets.

► Develop, operate, and maintain the

organization’s computing

infrastructure.

► Develop, operate, and maintain

applications.

How Is the IS Department

Organized?

Source: Textbook [1], page 375

How Is the IT Department Organized?

► Chief Information Officer (CIO)

▪ Principal manager

▪ Reports to CEO, COO, or CFO

► Technology office

▪ Head: Chief Technology Officer (CTO)

▪ Investigates new information systems

technologies for possible application at

organization

► Operations

▪ Manages computing infrastructure

How Is the IT Department Organized?

▪ Handles affairs with outsourced systems

► Data administration staff functions

▪ Establishes data standards and data

management practices and policies

Q2: How do organizations

plan the use of IS?

Planning the Use of IS?

Source: Textbook [1], page 378

Align information systems with

Communicate issues to the

executive group

► CIO provides the IS perspective during

discussions of problem solutions,

proposals and new initiatives.

► For example:

► when considering a merger need to

consider integration of ISs in the merged

entities during evaluation of merger

opportunity

Develop priorities and enforce them

within the IS department

► CIO must ensure that priorities consistent with

overall organisational strategy are developed

and communicated to IS department

► Must also ensure that IS department evaluates

proposals and projects for using new

technology in light of those communicated

priorities

Sponsor the steering committee

Steering committee

► A group of senior managers from major

business functions, which works with the CIO

to set IS priorities and decide among major IS

projects and alternatives

► Provides a forum where IS personnel can

discuss potential IS initiatives and directions

with the user community

► Provides a forum where users may express

their needs, frustrations and other issues they

may have with the IS department

Q3  What tasks are necessary

for managing computing

infrastructure?

Managing computing infrastructure

► Align Infrastructure Design with

Organizational Structure

► Example:

Source: Textbook

[1], page 382

Managing computing infrastructure?

► Create, Operate, and Maintain

► Track Problems and Monitor Resolutions

► Manage Computing Infrastructure Staff

Q4 What Tasks Are Necessary

for Managing Enterprise

Applications?

Managing Enterprise Applications

► Develop New Applications

► Maintain (Legacy) Systems

► A legacy information system is one that has

outdated technologies and techniques but is still

used, despite its age

► Adapting Systems to Changing Requirements

► Tracking User Problems and Monitoring Fixes

► Integrate Enterprise Applications

Managing Enterprise Applications

► Manage Development Staff

► Administer Data

► Define Data Standards

► Data standards are definitions, or metadata, for data

items shared across the organization They describe the name, official definition, usage, relationship to other data items, processing restrictions, version, security restrictions, format, and other features of data items that are shared across the organization

► Maintain the Data Dictionary

► Define Data Policies

► Plan for Disaster Recovery

Q5 – What are the advantages

and disadvantages of

outsourcing?

Disadvantages of outsourcing

Outsourcing Risks

Q6 What Are Your User Rights

and Responsibilities?

User Rights

User Responsibilities

Source: Textbook [1], page 395

Study questions

Q1: What are the functions and organization

of the IS department?

Q2: How do organizations plan the use of IS?

Q3  What tasks are necessary for managing