introduction to e commerce

Introduction to E-Commerce: Combining Business and Information Technology1st edition © 2016 Martin Kütz & bookboon.com ISBN 978-87-403-1520-2 Peer review by Prof.. INTRODUCTION TO E-COMM

MARTIN KÜTZ

INTRODUCTION TO

E-COMMERCE

COMBINING BUSINESS AND

INFORMATION TECHNOLOGY

Introduction to E-Commerce: Combining Business and Information Technology

1st edition

© 2016 Martin Kütz & bookboon.com

ISBN 978-87-403-1520-2

Peer review by Prof Dr Michael Brusch, Fachbereich 6, Hochschule Anhalt and Prof Dr Corinna V Lang, Fachbereich 2, Hochschule Anhalt

INTRODUCTION TO E-COMMERCE CONTENTS

CONTENTS

1.2 Business models related to E-Commerce 24 1.3 Technical and economic challenges 34

2 Frameworks and architectures 37

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INTRODUCTION TO E-COMMERCE CONTENTS

3.1 The process model and its variants 62

4.1 The process model and its variants 86

5.1 Ethics, morale & technology 109

5.3 Overall impacts of E-Commerce 112 5.4 Specific impacts of E-Commerce 118

6 Security & compliance management 130 6.1 Foundations of risk management 130

6.3 Information security management (ISM) 137

6.5 Legal aspects of E-Commerce 149

INTRODUCTION TO E-COMMERCE CONTENTS

8.1 Foundations of performance analysis 172 8.2 ICT performance management 178

9.2 Frameworks and architectures 197

9.6 Security and compliance management 202

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

TABLE OF ABBREVIATIONS

3GPP 3rd Generation Partnership Project

AES Advanced Encryption Standard

ANSI American National Standards Institute

API Application Programming Interface

APICS American Production and Inventory Control Society

ASP Application Service Providing

B2C Business to Customer/Consumer

BGB Bürgerliches Gesetzbuch (German Civil Law)

BME Bundesverband Materialwirtschaft, Einkauf und Logistik

(Association Materials Management, Purchasing and Logistics)

BPR Business Process Re-engineering

BSI Bundesamt für Sicherheit in der Informationsverarbeitung

(German Federal Office for Information Security)

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

CMA Content Management Application

CORBA Common Object Request Broker Architecture

CPS Certification Practice Standard

CRL Certification Revocation List

CRM Customer Relationship Management

CSMA/CD Carrier Sense Multiple Access/Collision Detection

DENIC DE Network Information Centre (DE = de: top level domain)

EAI Enterprise Architecture Integration

EDGE Enhanced Data Rate for GSM Evolution

EDI Electronic Data Interchange

EFF Electronic Frontier Foundation

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

EHI EuroHandelsInstitut (EuroTradeInstitute)

EMOTA European E-Commerce and Mail Order Trade Association ERP Enterprise Resource Planning

ETSI European Telecommunications Standards Institute

FDDI Fiber Distributed Data Interface

GIF Graphics Interchange Format

GPRS General Packet Radio Service

GRC Governance, Risk and Compliance

GSM Global System for Mobile Communications

HSCSD High Speed Circuit Switched Data

HSDPA High Speed Downlink Packet Access

HTTP Hypertext Transfer Protocol

IaaS Infrastructure as a Service

IANA Internet Assigned Numbers Authority

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

ICT Information and Communication Technology

IDC International Data Corporation

IDEA International Data Encryption Algorithm

IEC International Electrotechnical Commission

IEEE Institute of Electrical and Electrotechnical Engineers

IETF Internet Engineering Task Force

IIS (Microsoft) Internet Information Services

IMAP Internet Message Access Protocol

IMT International Mobile Telecommunications

IPng Internet Protocol next generation

ISBN International Standard Book Number

ISM Information Security Management

ISO International Standards Organization

ISSN International Standard Series Number

ITIL IT Infrastructure Library

LDAP Lightweight Directory Access Protocol

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

MPM Manufacturing Process Management

MRO Maintenance, Repair, Operations

MRP Material Requirements Planning

NGO Non-Governmental Organization

NIST National Institute of Standards and Technology

OECD Organization for Economic Co-operation and Development

OSI Open Systems Interconnection

P3P Platform for Privacy Preferences

PDA Personal Digital Assistant

PKCS Public Key Cryptography Standard

PLM Product Lifecycle Management

PMBOK Project Management Body of Knowledge

POP3 Post Office Protocol Version 3

PPM Product and Portfolio Management

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

RFID Radio Frequency Identification

RFM Recency, Frequency, Monetary

SAP Systeme, Anwendungen und Produkte (Systems, Applications

and Products) = name of a big German software firm

SCOR Supply Chain Operations Reference

360°

thinking.

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

SET Secure Electronic Transaction

SIIA Software & Information Industry Association

SMTP Simple Mail Transfer Protocol

SOAP Simple Object Access Protocol

SRM Supplier Relationship Management

StGB Strafgesetzbuch (German Criminal Law)

TCP Transmission Control Protocol

TKG Telekommunikationsgesetz (German Telecommunication Act) TMG Telemediengesetz (German Tele Media Act)

TÜV Technischer Überwachungsverein (Technical Control Association) UCS Universal Coded Character Set

UDI Universal Document Identifier

UMTS Universal Mobile Telephone System

UPS Uninterruptable Power Supply

INTRODUCTION TO E-COMMERCE TABLE OF ABBREVIATIONS

VIP Vertical Information Portal

WCPM Web Content Performance Management

WLAN Wireless Local Area Network

WSDL Web Services Description Language

WUPM Web User Performance Management

XMPP Extensible Messaging and Presence Protocol