SƠ ĐỒ TỔ CHỨC INTERCONTINENTAL DANANG
Trang 1Sơ đồ cơ cấu tổ chức:
The function of each part:
General Manager:
• The person with the highest hotel management function, covering the entire operation of the hotel, in coordination with the operation of the deputy general manager to oversee the work plan and the corresponding rules of rules around Business management goals are on the rise
Resort Manager
Secretary
Deputy General Manager General Manager
Recreation Manager
Executive Housekee per
Director
of SPA
Chief Security
IC Club Manager
FO Manager
Executive Chief
Director
of Club lounge
Director
of Guest Service
Director
of F&B
Director
of QCI
Human
Resources
Manager
Chief Engineering
Finance Manager
Director
of Sales
Director of Engineering
Director of Finance
Director
of Sales &
Marketing
Director
of Human
Resource
s
Trang 2• Business management goals are on the riseAs the head of the company, direct the department and its subordinate units with direct duties as follows:
Set out operating directions for the whole company
Internal and external relations with customers
Organizing and managing business activities and being responsible before the law
A person who directly signs contracts relating to the hotel's business
Secretary: is the person who is responsible for recording books and papers and
translating for the director
Deputy General Manager: The Deputy General Director assists the general
manager in planning, developing, implementing and monitoring hotel initiatives and projects It is also the highest management department for the business and human resource management of the hotel Regularly supervise, urge and direct the departments to complete the assigned work When the general manager is absent,
it is they who assume the responsibility of the head of a hotel Coordinating hotel operations, liaising with outside industries on behalf of the hotel, state agencies handling administrative issues to ensure the normal operation of the hotel, duties and business indicators International hotel is completed with high quality
Resort Manager: directly managing the daily activities of the departments
directly and indirectly serving tourists such as receptionists, accommodations, restaurants, food processing, entertainment services, spa services, accounting, Sales and marketing, human resources, The scope of work and the specific tasks
of the day, week and month of the hotel vary in size, grade and nature
Director of Human Resources:
• Recruitment, research and analysis of employee positions
• Expected management of personnel, quality management and personnel
• To advise the General Manager on the organization and management of human resources
Director of Sales & Marketing:
• Impact and create potential market
• Planning promotions, promotions for hotel services, and implementing promotions
• Links with partners at home and abroad such as travel,…
• Market analysis, through which outlines plans and actions to adapt to market changes
• Disseminate information to other departments
Director of Finance:
• Keep track of hotel revenue and expenditure, keep track of hotel deliveries
Trang 3• Establishing vouchers in the formation and use of capital;
• Set up vouchers to determine the business results of each department and the whole hotel;
• Making financial statements by month, quarter and year
• Manage and monitor revenues and expenditures
Director of Engineering:
• Fix the hotel facilities when something goes wrong
• Maintenance of hotel equipment to limit severe damage
• Assuming the installation of audio and light equipment in the hall and meeting rooms
Director of QCI:
• Manage technical warehouse and contact suppliers to buy materials
• Make technical related reports
Director of F&B:
• Asset management, equipment of the department
• Serving guests daily meals and large and small parties in the hotel
• Organizing, arranging, decorating the dining room neatly
• Ensure hygiene and safety in the work area
• Make daily reports
Director of Guest Service:
• Arrange travel for guests
• Service of sending goods abroad
• Provide car rental services
Director of Club lounge:
• Find out the needs and design appropriate programs
• Organize parties, festivals, games upon request
• Add value to the hotel, create more choices for hotel guests
Executive Housekeeper:
• Take care of hygiene, aesthetics, decoration in public areas in the hotel such as lobby, hallway, ceiling, stairs,…
• Take care of ornamental plants in the hotel to create a cool, lively space in the hotel
Director of SPA:
• Inventory, make reports on the use of raw materials, pharmaceuticals and related products
• Answer other questions of customers during their time at Spa
• Supervising employees' attitudes and practices with customers
Chief Security:
• Ensure the safety of guests, hotel properties and guests, responsible for security in the hotel
Trang 4• upervise the way employees work.