Put the sentences in the correct order to make a complete conversation: a.. A single room with shower for three nights.. Good evening, madam.. Complete the dialogue: Helping guest to ch
Trang 1Class: Paper: English for Tourism
Duartion: 45 minutes
I Put the sentences in the correct order to make a complete conversation:
a Yes, that’s right A single room with shower for three nights
b Good evening, madam May I help you?
c One moment, madam I’ll check
d Thank you
e Good evening
f Yes, my name,s Johansson I book a single room for these nights
g right Have you got a pen?
h Oh, I see I didn’t see it
i Would you like to fill in the registration card, please?
j Good
k There’s one on the desk there, madam
1……, 2……, 3……, 4……., 5……., 6……., 7……., 8……., 9……., 10……., 11……
II Complete the dialogue:
Helping guest to change his room
R Reception, 1………….may I help you?
G Hello I’m in 2………….406 My name is Helen Smith I’d like to move
R Good morning Mrs Helen Smith Could you kindly 3………….me why you’d like to move
G My room is near the lift It’s very noisy I haven’t 4………….able to sleep for two nights
R Oh, I’m 5………….to hear that What 6………….of room would you like to move to, Mrs Helen Smith?
G I’d like a new room 7………….the same size as my old one
R Certainly, your room 8………….is 416 Would you like to move now?
G Yes, I would
R Our porter will help you with the luggage He’s 9…………
G Thank you You are very helpful But could you tell me 10………… 11………… is my new room?
R The same price as the old one, Mrs Helen Smith That’s $20 per night
G Thank you
R You’re welcome I hope you can 12………….well tonight, Ms Helen Smith
G I hope so Thank you
1…………., 2…………., 3…………., 4 …………., 5…………., 6 …………., 7 ………….,
8 …………., 9 …………., 10 …………., 11…………., 12 …………
III Write a letter of confirming the reservation:
You are a receptionist at Hoang Anh Gia Lai hotel You have just received an email from a guest to reserve a double room and two single rooms for the nights from the 1 st to the 7 th of October Reply his email to confirm the reservation.
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IV Write a conversation for the situation:
It’s 9.30 in the evening A guest would like a single room for the evening He hasno
reservation After checking, you can let him have a room It’s 30 dollars Give the guest the key The room number is 201 The porter will show him up
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