Lecture Organizational behavior - Chap 4: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues?

Chapter 4

Emotions, Attitudes, and Job

Satisfaction

Nothing beats feeling good

Chapter 4 Study Questions

 What are emotions and moods?

 How do emotions and moods influence

What are emotions and

moods?

 Affect

• Range of emotions and moods that people

experience in their life context

 Emotions are strong positive or negative feelings directed toward something or someone

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What are emotions and

moods?

 Emotional intelligence (EI)

• Ability to understand emotions in ourselves and others

and to use that understanding to manage relationships effectively

Figure 4.1: Four key emotional

intelligence competencies

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What are emotions and

moods?

 Self­conscious emotions

• Arise from internal sources (shame, guilt,

embarrassment, pride) and helps individuals regulate their relationships with others

 Social emotions

• Arise from external sources (pity, envy, jealousy) and

information

What are emotions and

Figure 4.2: What are emotions and moods?

What are emotions and

Love Anger

Surpris e Fear

Major

Emotions

How do emotions and moods

influence behavior in

organizations?

 Emotion and mood contagion – spillover effects

of one’s emotions and mood onto others.

 Emotional labor – relates to the need to show

certain emotions in order to perform a job

well.

 Emotional dissonance – emotions we actually

feel are inconsistent with the emotions we

try to project.

How do emotions and moods

How do emotions and moods

Figure 4.3 Figurative Summary of

Affective Events Theory

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What are attitudes and how do

they influence behavior?

negative way to someone or something

in one’s environment.

What are attitudes and how do

they influence behavior ?

 Cognitive component

• Reflects underlying beliefs, opinions, knowledge, or

information a person possesses

 Affective component

• Specific feeling regarding the personal impact of the

antecedent condition evidenced in the cognitive component

 Behavioral component

• Intention to behave in a certain way based on the

affect in one’s attitude

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Figure 4.4: What are attitudes

and how do they influence

behavior?

What are attitudes and how

do they influence behavior?

 Cognitive dissonance

• Describes a state of inconsistency between an individual’s attitudes and/or between attitudes and behavior

 Cognitive dissonance can be reduced by:

• Changing the underlying attitude

• Changing future behavior

• Developing new ways of explaining or rationalizing the

inconsistency

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What are attitudes and how

do they influence behavior ?

 Job satisfaction

• An attitude reflecting a person’s positive and negative

feelings toward a job, co-workers, and the work environment

 Job Involvement

• Extent to which an individual is dedicated to a job

What are attitudes and how

do the influence behavior ?

 Organizational Commitment

• Degree of loyalty an individual feels toward an

organization

• Rational Commitment – Reflects feelings that job serves

one’s financial, developmental, and professional interests

• Emotional  Commitment – Reflects feelings that what one

does is important, valuable and of real benefit to others

• Employee Engagement – A positive feeling or strong

sense of connection with the organization

Copyright © 2014 John Wiley & Sons,

What is job satisfaction

trends and issues?

What is job satisfaction

trends and issues?

 Withdrawal behaviors

• Dissatisfied workers are absent more frequently, more likely to quit, or at least on the lookout for different employment

• Employee absenteeism and turnover can result in

What is job satisfaction

trends and issues?

 Organizational Citizenship

• A willingness to “go beyond the call of

duty” or “ go the extra mile” in one’s work

 Interpersonal organizational citizenship behaviors have individuals doing extra things that help

others

 Organizational citizenship behaviors advance the performance of the organization as a whole

What is job satisfaction

trends and issues?

job performance – three theories:

• Satisfaction causes performance.

• Performance causes satisfaction.

• Rewards cause satisfaction and performance.

Copyright © 2014 John Wiley & Sons,

What is job satisfaction

trends and issues?

 Theory: Performance causes satisfaction

• Satisfaction Causes Performance – increase someone’s

work performance, make them happy

OR

• Performance Causes Satisfaction – The higher levels of

lasting satisfaction come from high levels of job performance

Figure 4.5 Simplified Porter-Lawler

model of the performance 

satisfaction relationship?

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