Lecture Business: A changing world - Chapter 8: Organization, teamwork, and communication

Because a business’s structure can so profoundly affect its success, this chapter will examine organizational structure in detail. After reading this chapter, you will be able to: Define organizational structure and relate how organizational structures develop, describe how specialization and departmentalization help an organization achieve its goals, distinguish between groups and teams and identify the types of groups that exist in organizations,...

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Chapter Eight

Organization, Teamwork, and Communication

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MarketingDepartment

Research andDevelopmentDepartment

Production

Department

Functional Departmentalization

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communications Equipment

Division

ComputerElectronicsDivision

Industrial Tele

communications Equipment

Division

Stereo

Equipment

Division

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EuropeanDivision Middle EastDivision

North

American

Division

PresidentInternationalOperation

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ProductManager

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Differences between Groups and Teams

• Discusses, decides, and delegates

• Shared leadership roles

• Individual and group accountability

• A specific purpose that the team itself delivers

• Creates collective work products

• Encourages openended discussion and active problemsolving

meetings

• Measures performance directly by assessing collective work products

• Discusses, decides, and does real work together

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Teams: Potential Problems and Diagnostic Checklists

 Do team members hold one another accountable?

8-4a

Source: Mark Fischetti, “Team Doctors, Report to ER,”

Fast Company, Issue 13, p. 170.

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2 Group myopia deficiency of clear, inspiring

goals What are we trying to do?

Diagnostic checklist  Does the goal have

measurable results?

 Does it force communication and constructive comment?

 Does it make the team work collectively?

8-4b

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3 Leadership phobia an exaggerated fear of

assuming the leading role How do I lead the team?

Diagnostic checklist  Chart the teams course; design its major

tasks; make its responsibilities clear; and establish its reward system

 Help the team establish its goals and its ways of working

 Once the team starts performing,coach them

8-4c

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ProductionManagerSupervisor SupervisorSupervisor Supervisor

Employees Employees Employees Employees

Line relationship Staff relationship

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An Example of Multidivisional Structure: The Walt Disney Company

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Source: The Walt Disney Company Annual Report

CEO Michael Eisner

Walt Disney Attractions Walt DisneyStudios ConsumerProducts

Motion Pictures TV Animation ChannelDisneyMagic

Kingdom CA

Tokyo Disneyland DisneyEuro

Walt Disney World

Disney Stores Licensing Publishing DisneyMusic

Software and Education

Catalog Marketing Magic

Kingdom FL

Epcot Center

Disney

MGM Studios

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Operations Manager

Marketing Manager Accounting Manager Research Manager

General Project Manager

Manager Project A

Manager Project B Manager Project C

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Manager Manager Manager Manager Manager Manager

Horizontal Horizontal

Diagonal

Diagon

al

Upward Downward Horizontal Diagonal

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Using Structure For Successful Meetings

• A regular time for the meeting is established, or meetings are scheduled for a period of time. For example, meetings for a given month, quarter, or year are scheduled at one time.

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Using Structure For Successful Meetings

• The meeting format is developed.

• The meeting agenda is prepared and available ahead of time, and is reviewed and modified as needed before the meeting begins.

• Planned participation is used within the first 15 minutes.

• Meeting minutes are recorded.

• The meeting is critiqued for continuous improvement.

8-13b

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Meeting Outline and Allotted Times Example

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Solve the Dilemma

a What techniques or skills should an employee have to assume a leadership role within a work group?

b If each work group has a team representative, what problems will be faced in supervising these representatives?

c Evaluate the pros and cons of the system developed by QS.

8-15

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Explore Your Career Options

What is the main quality of employees who will be successful in their job?

Explain how this quality is helpful in a small business and in a large company.

8-16

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Additional Discussion Questions and Exercises

1 Which organizational structure would be best of the the following

situations? Draw an organizational chart that would be appropriate for each of the situations

a The owner of a real estate agency has opened an office with three

real estate agents. The owner direct the agency

b The real estate agency above has grown in the last five years. The

business has grown in two different directions: residential and commercial. The owner still directs the real estate agency. He now has five agents handling commercial real estate details and 15

agents handling residential real estate details. He would like

to appoint one of the agents to be manager of a commercial division and another agent to be manager of the real estate division

8-17a

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Additional Discussion Questions and Exercises

c Another five years has elapsed. The same real estate agency has

grown. Most of the business is still centered in two divisions: residential and commercial. The owner has no added a vice president to oversee the residential and commercial

divisions. Also, the agency has added advertising and office management departments; the purpose of these staff

departments is to provide advice and support to the residential and commercial divisions

8-17b

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a centralization.

b specialization.

c departmentalization.

d accountability.

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