In this chapter you will learn: To define qualitative research, to explore the popularity of qualitative research, to understand why qualitative research is not held in high esteem by some practitioners and academicians, to learn about focus groups and their tremendous popularity,...
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Copyright © 2004 John Wiley & Sons, Inc.
Qualitative Research
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1 To define qualitative research.
2 To explore the popularity of qualitative
research.
3 To understand why qualitative research is not
held in high esteem by some practitioners
and academicians.
4 To learn about focus groups and their
tremendous popularity.
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Learning Objectives
5 To gain insight into conducting and analyzing
a focus group.
6 To understand the controversy regarding
online focus groups.
7 To understand the growing popularity of
Internet focus groups.
8 To learn about other forms of qualitative
research.
Trang 4Qualitative Research Defined
Findings not subject to quantification To examine
attitudes, feelings, and motivations
Quantitative Research Defined
To find statistically significant differences
The Qualitative versus Quantitative Controversy
See Table 5.1 (next slide)
Popularity of Qualitative Research
Less expensive, ability to better understand motivations, improved efficiency
To define qualitative research.
The Nature of Qualitative
Research
Trang 5Learning Objectives Table 4.1
Qualitative versus Quantitative Research
Comparative Dimension Qualitative Research Quantitative Research
Types of questions Probing Limited probing
Information per respondent Substantial Varies
Administration requirements Special skills Fewer special skills needed
Type of Analysis Subjective Statistical
Hardware Tape recorders,
video, pictures
Questionnaires, computers, printouts
Training the researcher Psychology,sociology
marketing, consumer behavior
Statistics, decision models, marketing research
Type of research Exploratory Descriptive or casual
Trang 6Limitations on Qualitative Research
• Does not distinguish small differences in a marketing mix
• Not necessarily representative of the population of
interest
• No certification body in marketing research
To understand why qualitative research is not held in high esteem.
The Nature of Qualitative
Research
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Focus Groups Defined
•Consists of 8 to 12 participants
•Led by moderator
•In-depth discussion on one topic
To learn about focus groups and their popularity.
The Growing Role of
Focus Groups
Goal: To learn and understand what people have to say
Trang 8The Popularity of Focus Groups
About 25 percent of all research expenditures is spent on focus groups
Conducting Focus Groups
Preparing for a Focus Group
The Setting: focus group facility often in a conference
style room
Recruiting Participants: mall intercept, telephone
To gain insight into conducting and analyzing a focus group.
The Growing Role of
Focus Groups
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Steps in Conducting a Focus Group Figure 4.1
Prepare for the group.
Select a focus group facility and recruit the
participants.
Select a moderator.
Create a discussion
guide.
Conduct the group.
Prepare the focus
group report
Trang 10Selecting the Moderator
1 Genuine interest in people
2 Acceptance and appreciation for the differences in people
3 Good listening skills
4 Good observation skills
5 Interest in a wide range of topics
6 Good oral and written skills
7 Objectivity
To gain insight into conducting and analyzing a focus group.
The Growing Role of
Focus Groups
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8 Knowledge of research and marketing
9 Flexibility
10 Attention to detail
Client-focused skills:
1 Understand client’s business
2 Provide strategic leadership
3 Provide feedback to the client
4 Reliable, responsive, trustworthy
5 A comfortable match with the client
To gain insight into conducting and analyzing a focus group.
The Growing Role of
Focus Groups
Trang 12Developing a Discussion Guide
•An outline of the topics to be covered
•Three stages:
• Rapport is established
• Provoke intense discussion
• Summarize significant conclusions
Preparing a Focus Group Report
Advantages and Disadvantages of Focus Groups
To gain insight into conducting and analyzing a focus group.
The Growing Role of
Focus Groups
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Advantages of Online Focus Groups
•No geographic barriers
•Lower costs
•Fast turn-around time
•Respondents may be more open
Disadvantages of Online Focus Groups
•Group dynamics
•Non-verbal inputs
•Client involvement
Online Focus Groups To understand the controversy
regarding Internet focus groups.
Trang 14•Attention to topic
•Exposure to external stimuli
•Role and skill of the moderator
Other Trends in Focus Groups
•Video conferenced Focus Groups
•Viewing Focus Groups on the Internet
To understand the controversy regarding Internet focus groups.
Internet Focus Groups
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Depth Interviews
Unstructured one-on-one interview
Applications of depth interviews
1 Communication
2 Sensory evaluations
3 Exploratory research
4 New product development, prototype stage
5 Packaging or usage research
Other Qualitative
Methodologies To learn about other forms of qualitative research.
Trang 16Projective Techniques
Techniques for penetrating a person’s defense
mechanisms
Use of Projective Tests
Used in conjunction with nonprojective open-and
closed-ended questions
A basis for gathering more revealing information
Other Qualitative
Methodologies To learn about other forms of qualitative research.
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Types of Projective Techniques
•Word Association Tests
•Sentence and Story Completion
•Cartoon Tests
•Photo Sorts
•Consumer Drawings
•Story Telling
•Third-Person Technique
To learn about other forms of qualitative research.
Other Qualitative
Methodologies
Trang 18The Future of Qualitative
Research
1 Criteria and evaluations have emotional and
subconscious content
2 The emotional and subconscious content is an
important determinant of buying and usage decisions
3 Such content is not adequately or accurately verbalized
by the respondent through direct communication
4 Such content is adequately verbalized through indirect
techniques
To learn about other forms of qualitative research.
Rationale behind qualitative research tests:
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Summary
• The Nature of Qualitative Research
• The Growing Role of Focus Groups
• Internet Focus Groups
• Other Qualitative Methodologies
• The Future of Qualitative Research
Trang 20The End
Copyright © 2004, John Wiley & Sons, Inc.