In this chapter, the following problems will be discussed: How is an MIS department managed? Is the MIS department doing a good job? What roles and tasks does the MIS department perform? What MIS jobs are available, and how much will it cost to hire IT employees? Do you really need to run all of the MIS operations yourself?,...
Trang 1Introduction to MIS
Chapter 13 Organizing the MIS Resources
Trang 2Organizing IS Resources
Operations Tactics Strategy
Trang 4Hardware administration
Access to corporate data
Software training and support
Corporate computing standards
Trang 5Hardware Repair
Some MIS Roles
Trang 6Support manager $49,825 Help desk manager 41,756 Help desk operator 29,486
PC technical specialist 33,045 Business analyst 37,205
Project manager $58,386
Sr. systems analyst 51,910 Systems analyst 45,416
Sr. systems program 51,731 Systems programmer 41,887
Sr. programmer/analyst 45,981 Programmer/analyst 37,203 Database manager 55,669 Database analyst 47,774 Data security admin 47,484
Salaries
1995
Trang 7Salaries 1997-1998
IS Management
Operations
Networks Systems Development
Telecom. manager $71,000Telecom. specialist 56,500Network architect 69,000LAN/WAN specialist 54,500Network administrator 45,500
Specialists
ERP analyst $80,000+CASE tools 61,000
Trang 8Salaries 1998-1999
IS Management
Operations
Networks Systems Development
Telecom. manager $71,000Telecom. specialist 57,500Network architect 69,000LAN/WAN specialist 57,000Network administrator 53,000
Specialists
ERP analyst $80,000+CASE tools 61,000Systems programmer 54,000Lotus Notes developer 52,500Q/A specialist 49,000Webmaster 53,000
Trang 9Salaries 2001
IS Management
Operations
Networks Systems Development
Trang 10International Salaries
Trang 12MIS Job Skills Needed
Computerworld, 1998
Trang 13Skills in Demand
3 Data warehouse and data
Trang 14Forecast for 1999: $42.6 billion
Outsourcing
Trang 16Specialized Talent Needed
Complex Market Structure
Security & Control Level of
Technology
Cost of reaching state of the art
Trang 17Forces
Globalization, new competitors
Shorter product life-cycles,
Need for flexibilityand responsiveness
Outsourcenon-revenuegenerate functions(staff/operations)
Desire to minimize amount
of management time devoted
to non-revenue generatingfunctions
loss of middle management
Trang 18Summary of MIS Organization
Trang 19Data and software
MIS personnel
Hardware
Complete Centralization
Trang 25MIS personnel are members
of user departments
Marketing
Finance
Accounting Human Resource Management
Complete Decentralization
Trang 26Hardware Decentralization
Advantages
Trang 27Software Decentralization
Advantages
Lower prices minimize benefits of bulk purchases.
Similarities of packages make training easier.
Conversion tools enable sharing.
Trang 28Data Decentralization
Advantages
Trang 30Thin Clients
Server Data and applications
Thin client Browser-based access
User interface
Trang 31Intranet Network Solutions
Trang 32Simple Object Application Protocol
Bank Server Your Company Server
Manager or Client
The Internet
Your Financial Application
Year Revenue Cost
Bank Service Currency converter:
Date, InCurrency, Outcurrency
SOAP
Trang 33Human Resource Management
Central MIS staff:
Operations, network and systems programmers
Trang 34Better access to data Tighter integration
across the company
Resource utilization Increased participation Faster IT responses New technology
Improved productivity Business process
reengineering
Adaptive systems
Client-Server Benefits
Trang 35Supports workgroups.
Enables new organizational structures.
Increased organizational flexibility.
IS staff might lose cohesiveness and support.
Decentralization Summary
Trang 36Cases: Financial Services
Trang 37Cases: Fidelity Investments
Charles Schwab & Co.
What is the company’s current status?
What is the Internet strategy?
How does the company use information technology?
www.fidelity.com
www.schwab.com
Trang 38Appendix: Project Management
Goal
Need a well-defined goal
Good example: Put a man on the moon.
Bad example: Improve the IRS information systems.
Scope
Size and complexity of the project.
Match the management techniques to the project scope.
Schedule
Break project into tasks
Tasks depend on other tasks (you can’t paint a wall until it is built).
Tasks take time to complete (duration)
Tasks require resources.
Resources
Worker time is usually the most important to schedule.
Workrooms, machinery, and so on.
Trang 39Project Management Steps
Define the project.
Create the plan.
Track and manage the project as it proceeds.
Close the project when the goal is achieved
or the project is cancelled.
Trang 40Microsoft Project
Specialized database
Tasks (start, duration, description, dependence)
Resources (costs, needs, assignments)
Specialized views of the data
Gantt Chart Highlight task duration.
PERT Chart Highlight task dependence.
Calendar Show scheduled tasks.
Task Usage Show assigned resources.
Tracking Gantt Compare estimates to actual.
Task Sheet Detailed task data.
Resource views
Resource Graph Track resources over time.
Resource Sheet Detailed resource data.
Resource Usage Tasks assigned to resources.
Trang 41Sample: Spring Forward Century
Create promotional materials
Create commemorative shirts
Register riders
Organize volunteer groups
Planning the ride
After the ride Ride day is a separate project
SpringForwardCentury.mpp
Trang 42Microsoft Project: Gantt Chart
Organize Spring Forward Century.mpp
Trang 43Gantt Chart (continued)
Trang 44You need to get some tasks done sooner,
or get more volunteers on the day before the ride.
You need to start earlier, or get volunteers
to do more of the organizing tasks.
Trang 455 Review registration procedures0.25 hrs
8 Rest stop 2: 50/100-20 mile 2 hrs
9 Rest stop 3: 50/100-35 mile 3 hrs
10 Rest stop 4: 100-50 mile 2.5 hrs
11 Rest stop 5: 100-65 mile 2.5 hrs
12 Rest stop 6: 100-75 mile 2.5 hrs
13 Rest stop 7: 100-88 mile 2.5 hrs
22 SAG Route 3-A1 : 100 miles 4 hrs
23 SAG Route 3-A2: 100 miles 4 hrs
24 SAG Route 3-B1 : 100 miles 4 hrs
25 SAG Route 3-B2 : 100 miles 4 hrs
27 Enter applications in database3 hrs
Registration[400%]
Food stop service[200%]
Food stop service[200%]
Food stop service[200%]
Food stop service[200%]
Food stop service[200%]
Food stop service[200%]
Food stop service[200%]
Drivers Drivers Drivers Drivers Drivers Drivers
Drivers
Drivers Drivers
Drivers Drivers
Drivers
Self Self Self Registration
Self
6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM