Slide bài giảng telephoning and changing schedules

Bài giảng tiếng Anh chủ đề dành cho các bạn yêu thích học môn anh văn tham khảo, ôn tập phần ngữ pháp tiếng anh để giao tiếp tiếng anh tốt.

1. Claire Hallan Speaking

2. I’d like to speak to Ms Lanson,

please.

3. I’m sorry, her line is engaged.

4. Would you like to leave a

message

5. Would you mind spelling that,

please?

6. The reason I’m phoning is to…

7. What time would suit you?

8. Could you make it next

Tuesday?

9. I’m afraid I’m not available

then

 I’m afraid I’m tied up all day on

Thursday.

 Can you get back to me first thing tomorrow?

 Just a minute I’ll put you through.

 We were cut off earlier.

 Could you read that back to me?

 The line’s busy Will you hold?

 There’s some interference I’ll hang

up and call you again.

 The line’s very faint Could you speak

up a bit?

 Could you bear with me for a minute?

 Could we put off our meeting?

Something important has come up.

Extension 531 is engaged

Dr Rubin is on holiday.

Sue Waite in the Customer Service Department

Mrs Johnson in the Marketing

Department

Scheduling and Rescheduling

 Watch out for differences in the way

people talk about times: 2:30 can be

half past two, Fourteen-thirty, or even half-two Always check 12:00 as 12a.m

is midnight not midday.

 If possible get e-mail or text

confirmation of times and venues to

avoid confusion.

Scheduling and rescheduling

 When rescheduling an appointment it

is customary to give the person a

choice of alternative times.

 Meetings should usually only be

rescheduled once to avoid annoying the other party.

 If you are rescheduling a business

meeting for personal reasons do not tell the other party that Be vague

Eric: Hello Eric Carlin .

Claire: Hello Eric It’s Claire again I’m _ about the meeting next weekend I’m sorry, but Piet isn’t at the time we arranged, he’s got another _ But he’s _ later on Would four o’ clock for you?

Eric: So that’s four o’clock of two

fifteen.

Clair: Yes Is that time for you?

Eric: Yes that’s .

Claire: Good So we look forward to seeing you next Tuesday, then Goodbye Eric.

Eric: Hello Eric Carlin speaking.

Claire: Hello Eric It’s Claire again I’m _ about the meeting next weekend I’m sorry, but Piet isn’t at the time we arranged, he’s got another _ But he’s _ later on Would four o’ clock for you?

Eric: So that’s four o’clock of two

fifteen.

Clair: Yes Is that time for you?

Eric: Yes that’s .

Claire: Good So we look forward to seeing you next Tuesday, then Goodbye Eric.

Eric: Hello Eric Carlin speaking.

Claire: Hello Eric It’s Claire again I’m

calling about the meeting next weekend I’m sorry, but Piet isn’t available at the time we arranged, he’s got another

appointment But he’s free later on

Would four o’ clock be alright for you?

Eric: So that’s four o’clock of two

fifteen

Clair: Yes Is that time for you?

Eric: Yes that’s

Claire: Good So we look forward to

seeing you next Tuesday, then Goodbye Eric

Eric:Hello Eric Carlin speaking.

Claire: Hello Eric It’s Claire again I’m

calling about the meeting next weekend I’m sorry, but Piet isn’t available at the time we arranged, he’s got another

appointment But he’s free later on

Would four o’ clock be alright for you?

Eric: So that’s four o’clock instead of

two fifteen

Clair: Yes Is that time for you?

Eric: Yes that’s

Claire: Good So we look forward to seeing you next Tuesday, then Goodbye Eric

Eric: Hello Eric Carlin speaking.

Claire: Hello Eric It’s Claire again I’m

calling about the meeting next weekend

I’m sorry, but Piet isn’t available at the time we arranged, he’s got another

appointment But he’s free later on

Would four o’ clock be alright for you?

Eric: So that’s four o’clock instead of two fifteen

Clair: Yes Is that time convenient for

you?

Eric: Yes that’s

Claire: Good So we look forward to seeing you next Tuesday, then Goodbye Eric

Eric: Hello Eric Carlin speaking.

Claire: Hello Eric It’s Claire again I’m

calling about the meeting next weekend

I’m sorry, but Piet isn’t available at the time we arranged, he’s got another

appointment But he’s free later on

Would four o’ clock be alright for you?

Eric: So that’s four o’clock instead of two fifteen

Clair: Yes Is that time convenient for

you?

Eric: Yes that’s fine

Claire: Good So we look forward to seeing you next Tuesday, then Goodbye Eric

Plan your week Include a one-day business trip, two meetings, a business lunch, and two other appointments Phone two colleagues to

make an appointment with them.

Answering machines

moment.

back to you as soon as possible.

message, and I’ll call you back.

Cell Phone Etiquette

freely.

Automated systems and

queues

artist in all languages.

option that connects to an operator.

music for your hold sound

they can expect to wait is helpful.