Viết thư thương mại writing an email

Chỉ cần tải về và chỉnh sửa tên thôi nhé, cách viết ấn tượng với nhà tuyển dụng, với đối tác kinh doanh, doanh nghiệp, viết cho bạn bè người thân nhé, các em sinh viên các bạn đang xin việc trong các công ty nước ngoài hãy bỏ ra 3 phút để đọc nhé

Email – Electronic Mail

INFORMAL EMAIL

FORMAL EMAIL

Email

Beginning

Body

Ending

• Dear Sir/ Madam,

• Dear Sir or Madam,

REASON FOR WRITING / REPLYING

• I am writng to make a    

reservaton/ to apply for the

positon of…/ to confirm my

booking/ to ask for further

informaton about …

• I am writng with  

regard to the sale of …/ to the     

complaint you made on 29th

February

• Thank you for your e-mail of

29th February regarding the

sale of… / concerning the

conference in Brussels.

• like to let you know that…

• Just a quick note to invite you     to…/ to tell you that…

• This is to invite you to join us   for

• Thanks for your e-mail, it was wonderful/great to hear from you.

• I wanted to let you know that /

tell you about / ask you if

Making a request/ asking

•Would you mind coming

early to help me clear up the place?

•Do you think you could call

Jerry for me?

Example

• Could you please let me know if you can attend our

anniversary party 6th/ if you are available for a

meeting on 19th February?

• I would appreciate it if you could please send

me a brochure/ if you could please reply within two days

• Please let me know how much the tickets cost and promotions

* Offering help/ giving

•I’m happy to tell

you that John and I are getting married next month.

•Would you like me

to come early and help you clear up the place?

•How about I come

and help you out?

•I’m sorry to say that you’re

late with the payments.

•I hope you won’t mind me

saying that the place you’d recommended to us wasn’t

as nice as we’d expected.

• I am writing to express my

dissatisfaction with …

• I am writing to complain

about …

• Please note that the goods

we ordered on (date) have

not yet arrived

I am writing to express my

dissatisfaction with your staff/ to complain about the quality of your

produce

Announcing

• Give good news

• Give bad news

BODY

 We are pleased to announce that …

 We regret to inform you that …

 I’m afraid it would not be possible to … ….

 Unfortunately we cannot / we are unable

to … …

 After careful consideration we have decided

(not) to …

Apologizing

• I apologize for…

• Please accept my sincere apology for….

• I am deeply sorry for….

• I really owe you an apology for…

• I'm sorry about…….

• Because/ due to,…

• I would like to………

• We would like to apologize

for any inconvenience

caused.

• Please accept our

apologies for the delay

Informal

• I’m sorry for the trouble I caused.

• I apologize for the delay.

• I promise it won’t happen again

• I’m sorry, but I can’t make it to the meetng.

you the holiday photos.

 Sorry, but I can’t open it.

 Can you send it again in

… format?

FORMAL

INFORMAL

• I look forward to

hearing when you are

planning to visit our

PTO (informal)

= please turn

over

Remember !!!

• NEVER write an email when you are angry.

• Avoid using email instead of picking up the

phone when a phone call is warranted.

• Keep your email messages short and to the

point.

latest project I am really embarrassed for the same.

As you might understand, I was unable to come for the meeting because my flight was delayed by 20 hours due

to extremely poor weather conditions in New York I

tried to inform you the same through a call but the

networks failed to work at that time

This meeting with you was very important as I was to discuss all the working directions and the product

requirements for our new project.

FORMAL EMAIL

 I would like to settle another meeting with you for the upcoming week I would be available

from 25th October to 30th October, anytime

before 7:00 PM

Please let me know whatever time best suits you

by 20th October so that I book a ticket for

myself, beforehand You can contact me on

677589031.

 I look forward to see you.

Sincerely

Jonny

Informal Email

• Dear {Name},

• I know it was wrong of me to {action} and I feel awful that the only   thing I can say is "I'm sorry." But I am, so I'll say it as many times as I need to in order to convince you of how terrible I feel about this.

• I'm really sorry that I {effect of behavior} I swear that I will never

do it again I've learned to think long and hard about how my

actions affect others and I believe that will help me to make better

judgments before I {speak/act} next time.  

• I know it's selfish of me to ask your forgiveness, but I hope you

believe in my sincerity and accept my apology.

• Sincerely,

• {Your Name}

Topic 1

Topic 2

Write a letter of complaint to a restaurant/hotel manager to complain

about poor service or food.

• Sender's Address

• No 16, Giang Van Minh Street, Ba Dinh District

Hanoi City, Vietnam

Ho Chi MinhCity, Vietnam

• Dear Sir or Madam,

• I am writing to complain of the poor service I received at your hotel on July 5, 2014.

I stayed at your hotel on that day The weather unexpectedly turned bad with strong wind and heavy rain The roof of my room was leaking rain water, and the heater was not working well I reported the problem to your customer service officers at the front desk, but they just came, looked at the heater and the roof and said, “We’ll

be working on them” In fact, nothing was done at all Then I asked them to change my room, but unfortunately there were no available rooms at that time With two days and one night in very poor conditions, I soon got sick Returning home, I had to ask my boss for two more days off and missed one important meeting.

I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again.

Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service.

I look forward to hearing from you!

• Yours faithfully,

• Hang

Lê Minh Thư