Information systems that rely on computer hardware and software for processing and distributing information are called a CRM Systems b Enterprise Systems c Computer- based Information Sy
Trang 1Question Paper Management Information Systems (MC261) : July 2007
Section A : Basic Concepts (30 Marks)
This section consists of questions with serial number 1 - 30
Answer all questions
Each question carries one mark
Maximum time for answering Section A is 30 Minutes
1. Information systems that rely on computer hardware and software for processing and distributing information are
called
(a) CRM Systems
(b) Enterprise Systems
(c) Computer- based Information Systems
(d) Knowledge Management Systems
(e) Database Management Systems
2. A prototype that is used as a reference for the new system and then is discarded best describes
(a) Throwaway Prototype
(b) Evolutionary Prototype
(c) Leveraged Prototype
(d) System Prototype
(e) Software Prototype
3. The process of helping users see patterns and relationship in large amounts of Data by presenting the data in
graphical form is called
(b) Data visualization
(c) DSS
(d) An optimization model
(e) MIS
4. The process of buying and selling goods and services electronically involving transactions using internet and
networks is defined as
(a) Electronic process
(b) Digital process
(c) E- commerce
(d) Relational database management systems
(e) E- goods
5 Which of the following is not component of a DSS
(a) The data management system
(b) The knowledge engine
(c) DSS Kernel
(d) The user interface
(e) Data base engine
Trang 26. The element for bridging the gap between the actual situation and the standard required that helps in synchronizing the organizations activities is the
(a) Detector
(b) Effector
(c) Assessor
(d) Processor
(e) Accessor
7. During logical design the project team
(a) Describes the functional features of the system chosen for development in the previous phase
(b) Studies the organizations current procedures and the information systems used to perform organizational tasks
(c) Determines the scope of the proposed systems and produces a specific plan for the proposed project
(d) Codes, tests, and installs the new system
(e) Both (a) and (b) above
8. Every DSS development tool contains
(a) Knowledge variation
(b) Knowledge manipulation
(c) Knowledge transfer
(d) Knowledge representation
(e) Knowledge formulae
9. Systems that support the creation , storage and distribution of firm expertise and Knowledge are called
(a) Enterprise systems
(b) CRM systems
(c) Knowledge management systems
(d) DBMS
(e) Expert systems
10. The most common models in a DSS software system are
(a) Libraries of statistical models
(b) Statistical graphs from multiple information sources
(c) Optimization models
(d) OLAP tools
(e) OLTP tools
11. The function of the menus is
(a) Comprised of sequences of keystrokes that could make up answers
(b) Provides guidance to user about filling in slots
(c) Give guidance to users about requests
(d) Does not provides guidance to user about filling in slots
(e) Does not contain sequences of keystrokes that could make up answers
12. The general DSS development process contains how many activities?
(d) 9
(e) 8
13. The subsystem of the formal control system from the following list is/are
(a) Informal control process
(b) Informal coordinating mechanisms
(c) Infrastructure
(d) Formal control process
(e) All of the above
14. Which of the following is decision support technology?
(a) Decision Support Systems
(b) Enterprise (Executive) Information Systems
(c) Expert Systems
(d) Management Information Systems
(e) Database Management Systems
Trang 315. The representation of software system is
(d) DDS
(e) EIS
16 Which of the following is not the DSS development process?
(c) Functional analysis
(d) JAD
17. The planning involves decision making with tools help and these are based on which of the following factor(s)? (a) Creativity
(b) Modeling
(c) Both (a) and (b) above
(d) Designing
(e) Analysis
18. The analysis that helps identifying the critical control variables and latent factor is
(a) Sales Analysis
(b) Cost Analysis
(c) Multivariate Analysis
(d) Formal Control Process
(e) Data Analysis
19. Knowledge workers are
(a) People who design products for the organization
(b) People who create knowledge for the organization
(c) Both (a) and (b) above
(d) People who sell knowledge to the customers
(e) People who analyze knowledge for the organization
20. A process of determining the goals and objectives and evolving strategies is called
(a) Controlling
(b) Planning
(c) Organizing
(d) Leading
(e) Managing
21. Information system that automate the relationship between a firm and its suppliers is called
(a) Relational Database Management System
(b) Management Information System
(c) Product Management Systems
(d) Supply Chain Management Systems
(e) Executive Information Systems
22. In an organization, the strategy can be classified into
(a) Growth strategy
(b) Product strategy
(c) Both (a) and (b) above
(d) Designing
(e) Multiple strategy
23 Which of the following is/are not a measure(s) of the effectiveness of decision-making?
(a) Accuracy of information
(b) Timeliness of information
(c) Cost of making the decision
(d) Quality of information
(e) All of the above
Trang 424. A drawback of prototyping is
(a) That the end user is involved in the project
(b) The end user notices the missing functions, which can be an embarrassment to a computer professional (c) The software is more susceptible to viruses
(d) That the project management can be sloppy
(e) That the software is not reliable
25. Which one of the following best describes the role of a manager?
(a) Attending meetings, attending corporate luncheons, disciplining staff, representing the company
(b) Planning, organizing, coordinating, making decisions, controlling
(c) Maintaining a rigid position in the hierarchy to prevent customer complaints from coming to the
attention of the Board
(d) Supervising the work of junior staff
(e) Maintaining the work flow and coordination of the work
26. A manager has to make an unstructured decision, which means that
(a) The decision has a definite procedure to deal with the problem
(b) The manager has to use judgment based on previous experience, insight and careful evaluation
(c) The decision will result in no correct course of action
(d) No decision can be made
(e) The decision is based is not based on careful evaluation
27. Why do computer projects in MIS need to be carefully managed?
(a) Computer professionals are rather disorganized people
(b) Many specialist skills are needed, which have to be coordinated
(c) MIS systems are powerful bits of software that make decisions
(d) The hardware is complex to be set
(e) All of the above
28. Top managers may use an , a combination of MIS and DSS, to support their decision making (a) GIS
(b) ESS
(c) Expert system
(e) TPS
29. Which of the following is/are example of input to an information system?
(a) Sales trend forecast
(b) Inventory report
(c) Customer’s information
(d) Summary of customer’s preference analyses
(e) All of the above
30. _ addresses unstructured decision making through advanced graphics and communications
(b) An ESS
(e) An Expert System
END OF SECTION A
Section B : Caselets/Problem (50 Marks)
Trang 5 This section consists of questions with serial number 1 – 4.
Answer all questions
Marks are indicated against each question
Detailed explanations/working should form part of your answer
Do not spend more than 110 - 120 minutes on Section B
Caselet 1
Read the caselet carefully and answer the following questions:
1 Explain the procedure for identifying the potential customers provided by the water body using Ordnance
Survey GIS data
(10 marks)
2 After identifying the potential customers suggest the procedure to make them accountable for the services
provided by the water body
(10 marks)
Water Utilities Company, UK provides water supply and wastewater treatment services across multiple districts Their aim is to provide a high level of service at all times, with more than 1.5 million customer contacts a year, three thousand operational sites and a vast network of water mains and sewers
The UK based water-company has a customer base registered in their legacy billing system But the water company believes that it has customers who enjoy the benefit of the services provided by them, but have no corresponding entries in the billing system Thus these potential customers are not being billed, as a result of which the water company is losing a lot of revenue for its services Caselet 2
Read the caselet carefully and answer the following question:
3 You are required to suggest a solution to meet the below specified requirements.
i) Scanning of 228 million A3 size forms in 2 years
ii) Processing of these forms using latest ICR technology
iii) Achieving more than 90% recognition rate with less than 2 % false positive rate
iv) Training of more than 1500 govt supervisors and data entry operators at 15 locations all over
India
v) Process forms in 17 different Indian languages
vi) Process forms printed at more than 100 presses
(20 marks)
The decennial Census of India is the largest single administrative exercise of its kind in the World Even the preparations for it make news because of the size and impact of the operation The Indian Census is the largest single source of statistics on the people
of India With a history of more than 125 years, this reliable, time tested exercise has been bringing out a veritable wealth of
statistics every 10 years beginning from 1872 when the first census was conducted in India non-synchronously in different parts To scholars and researchers in demography, economics, anthropology, sociology, statistics and many other disciplines, the Indian Census is a fascinating data source The rich diversity of the people of India is truly reflected through the decennial census which is one of the basic tools to understand and study India Office of Registrar general of India and census commissioner is responsible for conducting the population census once every ten years Indian census is the second largest in the world Census in the year 2001 was the 14th consecutive census since 1872 Processing of 1991 census forms were done using conventional data entry method CMC had the challenge to complete the India 2001 Census in 2 years using the latest ICR technology
Trang 64 Define a Decision Support System? Explain in brief the characteristics and capabilities of a decision support
system
(10 marks)
END OF SECTION B
Section C : Applied Theory (20 Marks)
This section consists of questions with serial number 5 - 6
Answer all questions
Marks are indicated against each question
Do not spend more than 25 -30 minutes on section C
5. What is Strategic planning? When does it assume importance in the business?
(10 marks)
6 What is Prototyping? State the advantages and disadvantages of Prototyping.
(10 marks)
END OF SECTION C
END OF QUESTION PAPER
Suggested Answers Management Information Systems (MC261) : July 2007
Section A : Basic Concepts
1. Answer : (c)
Reason : Computer based information systems are the information systems that rely on computer hardware and
software for processing and distribution of information
2. Answer : (a)
Reason : The prototype which is used as a reference and is discarded defines a Throwaway prototype
3. Answer : (b)
Reason : Data Visualization is a process which helps the users to see patterns and relationship in large amounts
of data in a graphical form
4. Answer : (c)
Reason : E-commerce is the process of buying and selling goods and services using an internet as the medium of
transactions
Trang 75. Answer : (c)
Reason : DSS kernel is not a component of the DSS
6. Answer : (b)
Reason : The effector is the element which is used as a bridge between the actual situation and the standard
required that helps in synchronizing the organizations activities
7. Answer : (c)
Reason : During the logical design the project team determines the scope of the proposed systems and produces
a specified plan for the proposed project
8. Answer : (d)
Reason : Every DSS tool contain Knowledge representation
9. Answer : (c)
Reason : Knowledge management systems support the creation , storage and distribution of knowledge
10. Answer : (a)
Reason : Libraries of statistical models are the most common models in a DSS software system
11. Answer : (c)
Reason : The function of menus is to give guidance to the users about requests
12. Answer : (b)
Reason : The general DSS development process model contains 7 activities
13. Answer : (c)
Reason : Infrastructure is the subsystem of the formal control system
14. Answer : (d)
Reason : MIS is the decision support technology
15. Answer : (b)
Reason : PPS is the representation of a software system
16. Answer : (d)
Reason : JAD is not an DSS development process
17. Answer : (c)
Reason : Creativity and Modeling are the two factors of planning which involves the decision making with the
help of tools
18. Answer : (c)
Reason : Multivariate analysis helps in identifying the critical control variables and the latent factor
19. Answer : (c)
Reason : Knowledge workers are the people who design the products of the organization and who also create
knowledge for the organization
20. Answer : (b)
Reason : Planning is the process of describing the goals and objectives and also evolving strategies
21. Answer : (d)
Reason : Supply Chain Managements are the information systems that automate the relationship between a firm
and its suppliers
22. Answer : (c)
Reason : The strategy can be classified as both Growth strategy and Product strategy
23. Answer : (c)
Reason : Cost of making the decision is not a measure of the effectiveness of decision-making
24. Answer : (d)
Reason : The drawback of prototyping is that the project management can be sloppy and may lead to project
management difficulties
25. Answer : (b)
Reason : Planning, organizing, coordinating, making decisions, controlling describe the role of a manager
26. Answer : (b)
Reason : For the manager to take a unstructured decision, the manager has to use judgement based on previous
experience, insight and careful evaluation
27. Answer : (b)
Reason : Many specialist skills are needed, which have to be coordinated
28. Answer : (b)
Reason : Top managers use a combination an ESS, a combination of MIS and DSS to support the decision
making
Trang 829. Answer : (c)
Reason : Customer’s information is an example input to an information system
30. Answer : (b)
Reason : ESS addresses Unstructured decision making through advanced graphics and communications
Trang 9Section B : Caselets/Problems
1. The primary task is to identify the address points for which the water company has been providing service, but not being accounted for This is done by match of billing system data extract on QAS and move the “matched address points” file to MapInfo and then subtract the “matched address points list” from all the address points within the area served by the water company
First, an automatic matching is done and then a manual match is done with quality check The unmatched records are then taken and substantiated with contact numbers for each of the address points
2 A collection strategy ensures the debt collection from the respective potential customers These details are then
entered into the billing system maintained by the water service The respective customers (known as potential customers) are contacted individually Pending bills are sent to the customers Thus the potential customers are brought under the billing system of the water company
Benefits:
As the solution leads to the potential customers to be identified and brought under the billing system, it maximizes the revenue of the water service provider The appropriate collection strategy will enable the maximization of returns across 50,000 properties to positively impact on the Debt Book of the water service company
3 The solution to be offered is a imaging solution with Intelligent Character Recognition (ICR) Technology, The
solution included development, customization & tuning of ICR software and workflow management of complete scanning and processing operations at 15 RGI Data Centers spread across the country in a two shift operation involving close to 150 scanner operators/ supervisors In addition, 1500 RGI staff were trained in ICR technology and the relevant software’s
4 Decision support systems are a class of computer-based information systems including knowledge based systems
that support decision making activities
A DSS can take many different forms In general, we can say that a DSS is a computerized system for helping make decisions A decision is a choice between alternatives based on estimates of the values of those alternatives
Supporting a decision means helping people working alone or in a group gather intelligence, generate alternatives and make choices Supporting the choice making process involves supporting the estimation, the evaluation and/or the comparison of alternatives
In practice, references to DSS are usually references to computer applications that perform such a supporting role
Characteristics and Capabilities of DSS
Support for decision makers in semistructured and unstructured problems
Support managers at all levels
Support individuals and groups
Support for interdependent or sequential decisions
Support intelligence, design, choice, and implementation
Support variety of decision processes and styles
Trang 10 DSS should be adaptable and flexible
DSS should be interactive and provide ease of use
Effectiveness balanced with efficiency (benefit must exceed cost)
Complete control by decision-makers
Ease of development by (modification to suit needs and changing environment) end users
Support modeling and analysis
Data access
Standalone, integration and Web-based
Section C: Applied Theory
5 Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on
allocating its resources to pursue this strategy, including its capital and people
The outcome is normally a strategic plan which is used as guidance to define functional and divisional plans, including Technology, Marketing, etc
Strategic Planning is the formal consideration of an organization's future course All strategic planning deals with at least one of three key questions:
1 "What do we do?"
2 "For whom do we do it?"
3 "How do we excel?"
In business strategic planning, the third question is better phrased "How can we beat or avoid competition?"
In many organizations, this is viewed as a process for determining where an organization is going over the next year
or more -typically 3 to 5 years, although some extend their vision to 20 years
In order to determine where it is going, the organization needs to know exactly where it stands, then determines where it wants to go and how it will get there The resulting document is called the "strategic plan"
Vision, mission and values
Vision: Defines where the organization wants to be in the future It reflects the optimistic view of the organization's future Mission: Defines where the organization is going now, basically describing the purpose, why this organization exists Values: Main values protected by the organization during the progression, reflecting the organization's culture