The experts teach training skills

ManageTrainLearn The Experts Teach Training Skills Download free eBooks at bookboon.com... The Experts Teach: Training Skills 4 Contents Contents 1 When the Cat’s Away: Getting Better F

ManageTrainLearn

The Experts Teach

Training Skills

Download free eBooks at bookboon.com

The Experts Teach: Training Skills

ISBN 978-87-403-0783-2

Download free eBooks at bookboon.com

The Experts Teach:

Training Skills

4

Contents

Contents

1 When the Cat’s Away: Getting Better Frontline Decisions – Without You

2 If Developing Leaders is the Question, Training May Not Be the Answer

3 You Can Learn Any Skill With Training But You Can’t Learn To Love It!

4 he Easiest Way to Learn by Steve Goodier 16

5 he Bonk Approach to Testing by Eric Garner 18

6 Training to Fail by Ravinder Tulsiani 20

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The Experts Teach:

Training Skills

5

Contents

7 Successful Change Flows From Learning, Growth, and Development

8 Training? Just ASK by George Torok 24

9 Don’t Take My Word For It by David Diamond 26

10 Feedback is an Essential Element of Learning and Improvement by Jim Clemmer 28

11 How Shiny Are Your Goldish? by Bob Selden 31

12 6 Ways to Maximize Learning by Steve Kaye 35

13 Keeping Customers When hings Go Wrong: Five keys to Turning Upset

Customers into Fans by Jef Mowatt 37

14 Trainers, Make Me Feel Wanted! by Erica Rowntree 41

15 A Parable of a Child by Steve Goodier 43

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