The experts teach assertiveness

The Experts Teach: Assertiveness Download free books at... Manage Train Learn The Experts Teach Assertiveness Download free eBooks at bookboon.com... The Experts Teach: Assertiveness4 C

The Experts Teach: Assertiveness

Download free books at

Manage Train Learn

The Experts Teach

Assertiveness

Download free eBooks at bookboon.com

The Experts Teach: Assertiveness

1st edition

© 2014 Manage Train Learn & bookboon.com

ISBN 978-87-403-0767-2

Download free eBooks at bookboon.com

The Experts Teach: Assertiveness

4

Contents

Contents

1 How to Feel and Project More Conidence in Your Life by Robert Graham 8

2 Stop Being So Nice!: Customer Service Tips When People are Stressed

3 Handling Passive Aggressive Employees by homas Cox 14

4 Quick Assertive Communication Skills for Professionals by Joshua Uebergang 16

5 Avoiding Oice Politics: How to Advance Your Career Without Bullying

or Boot-licking by Jef Mowatt 18

6 “I Don’t Know How” Is Not a Valid Excuse by Steve Pavlina 21

7 Inferiority Complex and the Self-Image by Joshua Uebergang 24

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The Experts Teach: Assertiveness

5

Contents

8 A 2-Letter Word hat’s So Hard To Say by Erica Rowntree 42

9 What Makes You a Quiet Person? How to Overcome Passive Behavior and

Communication by Joshua Uebergang 44

10 Free to Be Me by Steve Goodier 47

11 Cultivating the Positive Mindset: Using Your Best-Self Airmation

by Astrid Baumgardner 49

12 Hidden Gits: What Aikido Can Teach Us about Conlict by Judy Ringer 51

13 Self-Esteem Bricks by Victor Antonio G 54

14 Approach Anxiety by Steve Pavlina 57

15 Customers from Hell: Five Do’s and Don’ts for Calming Cranky Customers

16 Nice Teams Finish Last by homas Cox 70

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360°

thinking

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