Unit 3 . Daily activities

Unit 3 . Daily activities tài liệu, giáo án, bài giảng , luận văn, luận án, đồ án, bài tập lớn về tất cả các lĩnh vực ki...

Writing a letter of complaint

Task 1 Read the letter and answer the questions.

VOCABULARY. Dear Mr Jackson,

I am writing with reference to the above order which I received yesterday The book was poor condition- 16 pages missing- 49 to 64.

I have tried to contact you by phone, but could not get any reply I hope that you will send me another copy as soon as possible because I really need it Thank you.

Your sincerely, Andrew

What does Andrew complain about?

What does he suggest the

publisher do ?

Reference (n)

Reply (n, v)

Sự tham khảo,

Sự xem xét

Sự đáp lại , hồi âm

Purpose of the

letter

Closing and ending

signature

Main parts of letter of complaint

Dear Mr Jackson,

I am writing with reference to the above order which I received

yesterday The book was poor condition- 16 pages missing- 49 to 64

I have tried to contact you by phone, but could not get any reply I hope that you will send me another copy as soon as possible because I really need

it Thank you

Your sincerely, Andrew

Suggestions: Solution

- the reason to write a letter

- The complaint (s)

Main parts of letter of complaint

1 Greeting : Dear Sir/Madam, ; Mr / Mrs

2 Purpose of the letter

3 Suggestions : Solutions

4.Closing and ending : - I’m looking forward to

- Your faithfully,

5 Signature :

Some Useful language are used to write a letter of complaint

-I am writing in order to/ to complain about _ -I’d like to point out

-Firstly -The thing I would like to give complaint is

-My first complaint is

-In addition,

-In addition to this

- was unacceptable Part 2: INTRODUCING THE COMPLAINT / FURTHER COMPLAINTS + NOTE: CLOSING THE LETTER IN A POLITE WAY -I am looking forward to receiving……

-I am looking forward to hearing from you……

Part 1 : EXPRESSING REASON FOR WRITING Part 3: GIVING SUGGESTIONS -I suggest that you …….

-I would be grateful if you could give me

-I hope

BODY

OF

THE

LETTER

- Yours faithfully/ Yours sincerely /See you then

Dear Sir/ Madam,

We’re students of Chu Van An High School We are writing to complain

about the tour of Ha Long Bay last month.

Firstly, The hotel rooms were not spacious and clean as advertised Secondly, The food was not tasty and fresh and it was poor served Finally, the tour

guide was not friendly or well-informed.

I hope that you can give us convincing explanation as soon as possible.

I look forward to hearing from you soon.

Your faithfully,

Phan Ky Duyen

Student representative

POST- WRITING Suggested letter

Choose the best option a,b or c for the following questions?

1 What kind of letter have you just leant to

write?

2 How many main parts are there in a letter of

reply ?

3 What do you write in the body of the letter?

4 How do you finish the letter of reply?

a A thank you letterb A letter of

complaint

c A letter of invitation

a There are 5 b There are 4 c There are 6

a Expressing thanks and welcome

b Complaining and giving suggestions

c Both a and b

a In an informal way.b In a polite way.c In a friendly

way

Rewrite the letter at home

Prepare for the language focus