Test bank for exploring management 4th edition schermerhorn

d Theory XWhich of these principles, according to Maslow, states that people act to satisfy unfulfilled needs?. From Maslow’s hierarchy of needs theory, which of the following needs is c

Test Bank for Exploring Management 4th Edition

Schermerhorn

Millennials are individuals born between what years?

1 a) 1950-1960

2 b) 1982-1996

3 c) 1940-1949

4 d) 1961-1972

Carefully designing jobs with efficient work methods is necessary to management

1 a) scientific

2 b) behavioral

3 c) contingency

4 d) laissez-faire

If your roommate asks you to identify the best management style, what would you say?

1 a) Classical

2 b) Participative

3 c) Administrative

4 d) It depends on the situation

As a high school teacher, Julie has always felt that her students are lazy, don’t really want to be in school, and are very irresponsible in their

studies Julie holds a assumption

1 a) Theory Y

2 b) Theory B

3 c) Theory A

4 d) Theory X

Which of these principles, according to Maslow, states that people act to satisfy unfulfilled needs?

1 a) Deficit

2 b) Progression

3 c) Regression

4 d) Care

Which of these explains the study of how organizations produce goods and services?

1 a) Marketing operations

2 b) Operations management

3 c) Contingency practice

4 d) Learning practice

The writings of Fayol are the basis for our modern understanding of:

1 a) the three managerial skill sets.

2 b) the four functions of management.

3 c) the key managerial roles.

4 d) the four P’s of marketing.

5 e) scientific management.

Theory assumes people are willing to work, accept

responsibility, and are self-directed

1 a) Y

2 b) Z

3 c) X

4 d) A

From Maslow’s hierarchy of needs theory, which of the following needs is considered to be the most basic?

1 a) Safety

2 b) Social

3 c) Self-actualization

4 d) Physiological

Which of these is one of the principles of scientific management?

1 a) Understanding human needs

2 b) Flexible time off

3 c) Training and motivating workers

4 d) Cross functional teams

Theory X and Theory Y were developed by

1 a) Max Weber

2 b) Frederick Taylor

3 c) Chris Argyris

4 d) Douglas McGregor

Which of these describes a physiological or psychological deficiency that

a person wants to satisfy?

1 a) Wish

2 b) Expense

3 c) Need

4 d) Hawthorne effect

The term “Hawthorne Effect” was used to explain some of the important findings of the Hawthorne studies What does the term mean?

1 a) Productivity is determined by efficiency.

2 b) Physical conditions of work are more important than social relationships.

3 c) When jobs are designed scientifically, performance improves.

4 d) People given special attention tend to perform as expected.

Which management researcher is considered as a prophet of today’s management style?

1 a) Taylor

2 b) Weber

3 c) Follett

4 d) Maslow

Management science and apply mathematical techniques to solve management problems

1 a) behavior analysis

2 b) contingency theory

3 c) operations research

4 d) participative management

The writings of Mary Parker Follett have influenced all but which of the following “modern” management ideas?

1 a) Profit above all

2 b) Profit sharing

3 c) Gain-sharing plans

4 d) Employee ownership

Weber’s bureaucracy includes all but which of these?

1 a) Division of labor

2 b) Formal rules and procedures

3 c) Employees’ personal needs

4 d) Careers based on merit

One of the surprise findings in the Hawthorne studies was that

1 a) productivity increased with changes in lighting.

2 b) productivity was influenced by group behavior.

3 c) an increase in wages always resulted in an increase in productivity.

4 d) productivity increased with better –defined tasks.

Theory Y would suggest all of these EXCEPT

1 a) employees resist change.

2 b) employees like work.

3 c) employees are capable of self-control.

4 d) employees want responsibility.

Which of these is NOT included as a part of classical approaches to management?

1 a) Maslow’s hierarchy of human needs

2 b) Fayol’s administrative principles

3 c) Weber’s bureaucratic organization

4 d) Taylor’s principles of scientific management

According to Maslow’s progression principle,

1 a) all needs can be satisfied by everybody.

2 b) needs can be satisfied simultaneously.

3 c) once activated, needs are not important in human behavior.

4 d) a need at any level becomes activated only after the next-lower-level need is satisfied.

involves always searching for new ways to improve work quality and performance

1 a) Operations management

2 b) Continuous improvement

3 c) Quantitative analysis

4 d) Operations research

If Weber were able to see today’s bureaucracies in action, he would most likely be

1 a) pleased.

2 b) disappointed.

3 c) indifferent.

4 d) optimistic.

The five duties of management, according to Fayol, are foresight,

organization, command, coordination, and

1 a insight

2 b analysis

3 c accountability

4 d control

Who is the author of the Principles of Scientific Management?

1 a) Maslow

2 b) McGregor

3 c) Kotler

4 d) Taylor

From the Maslow’s hierarchy of needs theory, which of the following needs occupies the highest pedestal in the hierarchy?

1 a) Social

2 b) Physiological

3 c) Self-actualization

4 d) Esteem

Bert and John Jacobs, co-founders of the company Life is Good, suggests that the message of the “Life is Good” brand is to:

1 a) strive for perfectionism.

2 b) decide to be happy today.

3 c) be always on the lookout for that special person.

4 d) strive for a big promotion.

The is the tendency of persons singled out for special

attention to perform as expected

1 a) management of participative measures

2 b) management of scientific alternatives

3 c) Hawthorne effect

4 d) theory of Y management

All are true about The Hawthorne studies EXCEPT:

1 a) were poorly designed from a research perspective.

2 b) provide weak empirical support for their conclusions.

3 c) are criticized for generalizing their findings.

4 d) represent a shift in research attention from human to technical concerns.

Which of these transforms resource inputs from the environment into product outputs?

1 a) Top management

2 b) Closed system

3 c) Open system

4 d) Contingency plan

As president of Paper Products, Inc., Jim wants his manufacturing

manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of

performance Jim is practicing

1 a) contingency thinking

2 b) scientific management

3 c) Theory Y’s beliefs

4 d) learning organization principles

Based on the findings of the Hawthorne studies, as a manager you know that:

1 a) giving special attention to your employees will likely increase their performance.

2 b) increasing the lighting of employees’ work area will increase their performance.

3 c) improving the working conditions for your workers will increase their

performance.

4 d) workers will not sacrifice pay just to keep coworkers happy.

5 e) workers react consistently to work conditions and wages.

Which management emphasized careful selection and training of workers and supervisory support?

1 a) Scientific

2 b) Behavioral

3 c) Contingency

4 d) Autocratic

Who is credited for originally developing the hierarchy of human needs theory?

1 a) Max Weber

2 b) Frederick Taylor

3 c) Abraham Maslow

4 d) Douglas McGregor

Which of the following is NOT a part of Theory X?

1 a) Employees like responsibility

2 b) Workers are lazy

3 c) Workers prefer to follow

4 d) Employees like to work

Two key elements of Weber’s bureaucracy were fairness and

1 a) informality.

2 b) history.

3 c) participation.

4 d) efficiency.

At which level of needs do Maslow’s progression principle and deficit principle cease to exist?

1 a) Physiological

2 b) Self-actualization

3 c) Safety

4 d) Esteem

Chris Argyris’ beliefs, as presented in his book Personality and

Organization, are in disagreement with

1 a) Theory Y

2 b) the Hawthorne studies

3 c) the Maslow’s hierarchy of needs theory

4 d) the management practices found in traditional organizations

Based on logic, order, and legitimate authority, a rational and efficient form of organization according to Max Weber, is a(n)

1 a) learning organization.

2 b) adhocracy.

3 c) government agency.

4 d) bureaucracy.

Which of the following management styles came first?

1 a) Classical approach

2 b) Humanistic perspective

3 c) Learning organization

4 d) Theory Y

Matching management practices with different situations is called

1 a) classical management

2 b) situational analysis

3 c) contingency thinking

4 d) administrative management

According to Maslow, which of the following is in the highest “need” category?

1 a) Getting a date for the weekend

2 b) Having a job you love, which also allows you to feel fulfilled

3 c) Having enough money to pay rent

4 d) Being accepted into a fraternity or sorority on campus

According to Chris Argyris, high absenteeism and poor morale in an organization is likely due to

1 a) poorly designed tasks interfering with efficiency.

2 b) a poorly defined hierarchy of authority.

3 c) a mismatch between management practices and the adult nature of their workforce.

4 d) a lack of control and enforcement.

Managing with an organization-wide commitment to continuous improvement, product quality, and customer needs is called:

1 a) a learning organization.

2 b) operations management.

3 c) management by objectives.

4 d) total quality management.

Modern management thinking would suggest that:

1 a) a “best” way to manage does exist.

2 b) the discovery of a workable process can be transferred to all other organizations.

3 c) once a process is perfected, it will not have to be changed.

4 d) the best answer to what works “depends” on the situation.

5 e) people are usually on the same page and they can be managed similarly.

19 Free Test Bank for Exploring Management 4th Edition Schermerhorn True - False Questions

Weber is credited as being the first to acknowledge and advocate that bureaucracies are inefficient forms of organization that should be

avoided

1 True

2 False

The work by Henri Fayol can help you understand the functions that you must perform as the manager of a student organization

1 True

2 False

Modern management accepts the fact that all techniques are contingent upon the unique situation faced by each manager In other words, there is

no one “best” way

1 True

2 False

Fayol’s management rule of coordination provides and mobilizes

resources to implement a plan

1 True

2 False

The essence of Argyris’ work is that management practices should fit the capabilities of the employees they are used to

1 True

2 False

The most formidable aspect of scientific management is that it

emphasizes creativity and risk taking

1 True

2 False

Workers, in an ideal bureaucracy, are selected and promoted on ability and performance

1 True

2 False

Organizational learning is a never ending process of continuous

improvement

1 True

2 False

Another way to look at the work by Chris Argyris is that undesirable employee behaviors may be as much a reflection of a poor management system as it is a matter of poor employees

1 True

2 False

The Hawthorne studies established a clear link between working

conditions and worker performance

1 True

2 False

Author and researcher Malcolm Gladwell, in the book Outliers,

successfully argues that great leaders are born, not made

1 True

2 False

Having a Theory X view of employees can actually encourage Theory X behaviors in your employees

1 True

2 False

Follett would say that the successful 21st-century executive must be an inspiring leader who attracts talented people and motivates them in a setting where everyone can do his or her best work

1 True

2 False

Operations management is the study of how organizations produce goods and services

1 True

2 False

Taylor’s scientific management sought efficiency in job performance

1 True

2 False

Follett argued that organizations are like communities, where managers and employees should work together without a spirit of domination

1 True

2 False

Maslow believed that there was no order in which human needs were fulfilled

1 True

2 False

The reason that worker “human needs” are important to managers is that these needs can cause tensions that may influence work attitudes and behaviors

1 True

2 False

The only goal of scientific management was to increase worker efficiency for the benefit of the company

1 True

2 False

18 Free Test Bank for Exploring Management 4th

Edition Schermerhorn Free Text Questions

Why is it necessary for today’s organizations to embrace contingency thinking?

Answer Given

With the dynamic, ever changing environment of complex relationships between organizations, their internal members, and the external stakeholders, contingency tells us there is no one best structure or set of processes.

The studies at the Western Electric Company in Chicago demonstrated the influence of manager treatment of employees on

employee performance.

Answer Given

Hawthorne

The is an organizational form known for its clear division of labor, structure, hierarchy of authority, and formalized rules and

procedures.

Answer Given

bureaucracy

The study of how organizations produce goods and services is called .

Answer Given

operations management

The belief that there is no one best way to manage was called .

Answer Given

contingency thinking

Compare the scientific management and the behavioral management approaches Which is best?

Answer Given

Scientific management focuses on the interaction of workers and work processes

to produce more efficient outcomes, while behavioral management focuses on the experience of workers and the response of workers to various management systems Neither is “best.” Both perspectives are needed to function effectively in today’s complex environment.

Following the scientific management era, management thinking moved to include a(n) perspective.

Answer Given

human resources or behavioral management

What is Maslow’s hierarchy of needs? Define each of them beginning with the most basic.

Answer Given

Maslow’s hierarchy of needs beginning with the most basic are Physiological –The need for food and shelter; Safety –The need for security, protection and stability; Social – economic –The need for love, affection, and a sense of belonging in one’s relationship with others; Esteem – The need for recognition, respect,

prestige, and self-esteem; Self-actualization –The need for self-fulfillment and to use one’s abilities to the fullest and most creative extent.

Discuss and compare McGregor’s Theory X and Theory Y.

Answer Given

McGregor, in an attempt to convince managers to pay more attention to the social and self-actualization needs of employees, postulated that there were two

opposing views of human nature; Theory X and Theory Y Theory X assumes that people dislike work, lack ambition, are irresponsible and prefer to be led Theory Y assumes that people want to work, accept responsibility, are self-directed and are