Test bank for exploring management 3rd edition schermerhorn

If Weber were able to see today’s bureaucracies in action, he would most From the Maslow’s hierarchy of needs theory, which of the following needs is considered to be the most important

Test Bank for Exploring Management 3rd Edition Schermerhorn

Multiple Choice Questions

One of the principles of scientific management is

1 a) understanding human needs

2 b) flexible time off

3 c) training and motivating workers

4 d) cross functional teams

Theory assumes people are willing to work, accept

responsibility, and are self-directed

1 a) Y

2 b) Z

3 c) X

4 d) A

The is the tendency of persons singled out for special

attention to perform as expected

1 a) management of participative measures

2 b) management of scientific alternatives

3 c) Hawthorne effect

4 d) theory of Y management

If Weber were able to see today’s bureaucracies in action, he would most

From the Maslow’s hierarchy of needs theory, which of the following

needs is considered to be the most important?

The individual considered by many to be a prophet of today’s

1 a) Getting a date for the weekend

2 b) Having a job you love, which also allows you to feel fulfilled

3 c) Having enough money to pay rent

4 d) Being accepted into a fraternity or sorority on campus

The term “Hawthorne Effect” was used to explain some of the important

findings of the Hawthorne studies What does the term mean?*

1 a) Productivity is determined by efficiency.

2 b) Physical conditions of work are more important than social relationships.

3 c) People given special attention tend to perform as expected.

4 d) When jobs are designed scientifically, performance improves.

Modern management thinking would suggest that:

1 a) a “best” way to manage does exist.

2 b) the discovery of a workable process can be transferred to all other organizations.

3 c) once a process is perfected, it will not have to be changed.

4 d) the best answer to what works “depends” on the situation.

5 e) people are usually on the same page and they can be managed similarly.

Matching management practices with different situations is called

Managing with an organization-wide commitment to continuous

improvement, product quality, and customer needs is called:

Maslow’s progression principle states that .*

1 a) all needs can be satisfied by everybody

2 b) needs can be satisfied simultaneously

3 c) activated needs are not important in human behavior

4 d) needs must be satisfied sequentially beginning with the lowest

originally developed the hierarchy of human needs

1 a) Weber’s bureaucratic organization.

2 b) Fayol’s administrative principles.

3 c) Maslow’s hierarchy of human needs.

4 d) Taylor’s principles of scientific management.

The writings of Fayol are the basis for our modern understanding

of:

1 a) the three managerial skill sets.

2 b) the four functions of management.

3 c) the key managerial roles.

4 d) the four P’s of marketing.

The five duties of management, according to Fayol, are foresight,

organization, command, coordination, and

1 a insight

2 b analysis

3 c accountability

4 d control

Bert and John Jacobs, co-founders of the company Life is Good, suggests

that the message of the “Life is Good” brand is to:

1 a) strive for perfectionism.

2 b) decide to be happy today.

3 c) be always on the lookout for that special person.

4 d) strive for a big promotion.

The president of Sure Products Inc wants his manufacturing manager to clearly define the steps in the process, train the workers to efficiently do their jobs, and financially reward them on the basis of performance The

president is practicing

1 a) contingency thinking

2 b) scientific management

3 c) Theory Y’s beliefs

4 d) learning organization principles

Which of the following is NOT a part of Max Weber’s bureaucracy?

*

1 a) Division of labor

2 b) Formal rules and procedures

3 c) Employees’ personal needs

4 d) Careers based on merit

Carefully designing jobs with efficient work methods is necessary to

management emphasizes careful selection and training of

workers and supervisory support

1 a) Scientific

2 b) Behavioral

3 c) Contingency

4 d) Autocratic

From the Maslow’s hierarchy of needs theory, which of the following

needs occupies the highest pedestal in the hierarchy?

1 a) Social

2 b) Physiological

3 c) Self-actualization

4 d) Esteem

A(n) is a physiological or psychological deficiency that a

person wants to satisfy.*

Which of the following management styles came first?

1 a) Classical approach

2 b) Humanistic perspective

3 c) Learning organization

4 d) None of the above

Which of the following can be described as the best management style?

*

1 a) Classical

2 b) Participative

3 c) Administrative

4 d) It depends on the situation

involves always searching for new ways to improve work

quality and performance

1 a) Operations management

2 b) Continuous improvement

3 c) Quantitative analysis

4 d) Operations research

Management science and apply mathematical techniques to

solve management problems

1 a) behavior analysis

2 b) contingency theory

3 c) operations research

4 d) participative management

According to Max Weber, a(n) is a rational and efficient form of

organization based on logic, order, and legitimate authority.*

Which of the following is NOT a part of Theory X?

1 a) Employees like responsibility

2 b) Workers are lazy

3 c) Workers prefer to follow

4 d) Employees like to work

The study of how organizations produce goods and services is called

1 a) productivity increased with changes in lighting

2 b) productivity was influenced by group behavior

3 c) an increase in wages always resulted in an increase in productivity

4 d) All of the above

Which of the following is NOT a part of Theory Y?*

1 a) Employees like work

2 b) Employees want responsibility

3 c) Employees are capable of self-control

4 d) Employees are creative

5 e) All of the above belong to theory Y

Chris Argyris’ beliefs, as presented in his book Personality and

Organization, are in disagreement with

1 a) Theory Y

2 b) the Hawthorne studies

3 c) the Maslow’s hierarchy of needs theory

4 d) the management practices found in traditional organizations

A faculty member complains that her students are lazy, don’t really want

to be in school, and are very irresponsible in their studies This faculty

member holds a assumption.*

1 a) poorly designed tasks interfering with efficiency.

2 b) a poorly defined hierarchy of authority.

3 c) a mismatch between management practices and normal adult behavior.

4 d) a lack of control and enforcement.

5 e) the absence of managerially-defined plans and directions.

All of the following “modern” management ideas actually find their roots

in the writings of Mary Parker Follett EXCEPT:*

1 a) employee ownership.

2 b) profit sharing.

3 c) gain-sharing plans.

4 d) profit above all.

Based on the findings of the Hawthorne studies, as a manager you know

that:

1 a) giving special attention to your employees will likely increase their performance.

2 b) increasing the lighting of employees’ work area will increase their performance.

3 c) improving the working conditions for your workers will increase their

performance.

4 d) workers will not sacrifice pay just to keep coworkers happy.

5 e) workers react consistently to work conditions and wages.

Theory X and Theory Y were developed by

1 a) Max Weber

2 b) Frederick Taylor

3 c) Chris Argyris

4 d) Douglas McGregor

The Hawthorne studies:

1 a) were poorly designed from a research perspective.

2 b) provide weak empirical support for their conclusions.

3 c) are criticized for generalizing their findings.

4 d) represent a shift in research attention from technical to human concerns.

5 e) All of the above are true about Hawthorne studies.

At which level of needs do Maslow’s progression principle and deficit

principle cease to exist?

1 a) Physiological

2 b) Self-actualization

3 c) Safety

4 d) Esteem

True - False Questions

Having a Theory X view of employees can actually encourage Theory X

behaviors in your employees

1 True

2 False

Organizational learning is a never ending process of continuous

improvement

1 True

2 False

The essence of Argyris’ work is that management practices should fit the

capabilities of the employees they are used to

1 True

2 False

The work by Henri Fayol can help you understand the functions that you

must perform as the manager of a student organization

Operations management is the study of how organizations produce goods

The only goal of scientific management was to increase worker efficiency

for the benefit of the company

Weber was the first to understand that bureaucracies are inefficient forms

of organization that should be avoided

1 True

2 False

Fayol’s management rule of coordination provides and mobilizes

resources to implement a plan

1 True

2 False

Taylor’s scientific management sought efficiency in job

The Hawthorne studies established a clear link between working

conditions and worker performance

1 True

2 False

The reason that worker “human needs” are important to managers is that these needs can cause tensions that may influence work attitudes and

Free Text Questions

The belief that there is no one best way to manage was called .

economic incentives and physical environment and measuring the effect that these changes had on their productivity The results were surprising in that the changes had little or no affect on the isolated worker’s productivity However, it was determined that productivity was influenced by psychological factors such as the group responding to the attention that they were getting, the expectations placed on them and to peer pressure from group members The studies were terminated in 1932.

Following the scientific management era, management thinking moved to include a(n) perspective.

Answer Given

human resources or behavioral management

Scientific management is associated with the management scholar

With the dynamic, ever changing environment of complex relationships between organizations, their internal members, and the external stakeholders, contingency tells us there is no one best structure or set of processes.

What is Maslow’s hierarchy of needs? Define each of them beginning with the most basic.

Answer Given

Maslow’s hierarchy of needs beginning with the most basic are Physiological –The need for food and shelter; Safety –The need for security, protection and stability; Social – economic –The need for love, affection, and a sense of belonging in one’s relationship with others; Esteem – The need for recognition, respect,

prestige, and self esteem; Self-actualization –The need for self-fulfillment and to use one’s abilities to the fullest and most creative extent.

is the systemic use and analysis of data to solve problems and make informed decisions.

Answer Given

Analytics

Managing with an organization-wide commitment to continuous

improvement, product quality, and customer needs is called .

Answer Given

total quality management

The is an organizational form known for its clear division of labor, structure, hierarchy of authority, and formalized rules and

The studies at the Western Electric Company in Chicago demonstrated the influence of manager treatment of employees on

Scientific management focuses on the interaction of workers and work processes

to produce more efficient outcomes, while behavioral management focuses on the experience of workers and the response of workers to various management systems Neither is “best.” Both perspectives are needed to function effectively in today’s complex environment.

Discuss and compare McGregor’s Theory X and Theory Y.

X managers were thought to have a “command and control” style Theory Y managers were thought to have a more participative style.

is considered a prophet of management and one of the most important American women in the fields of civics and sociology.

Answer Given

Mary Parker Follett

The highest order of Maslow’s hierarchy of needs is .

Answer Given