100 test bank for management a focus on leaders 1st edition annie mckee

D the person who is closest to the work can usually make the best decisions in a given situation Trait theories of leadership tried to identify ________ that could identify a successful

100 Test Bank for Management A Focus on Leaders 1st Edition Annie McKee

Multiple Choice Questions - Page 1

An ethical dilemma is a situation in which to determine

1 A) the most profitable solution is hard

2 B) "right" and "wrong" are easy

3 C) "right" and "wrong" are not important

4 D) "right" and "wrong" are hard

According to well-known leader Lawton Fitt, leaders need to have

their organization and their work

1 A) a cool attitude toward

2 B) an emotional connection to

3 C) an unemotional connection with

4 D) a professional attitude toward

Google's slogan of "Don't be evil" can be best characterized as

1 A) primarily a dig at its rival, Microsoft

2 B) a pledge to "do the right thing" in general

3 C) a pledge to avoid criminal behavior

4 D) a promise that Google will never seek profits

Both the Ohio State and the Michigan management studies divided

managers into these groups

1 A) production-oriented managers and efficiency-oriented managers

2 B) people-oriented managers and production-oriented managers

3 C) people-oriented managers and employee-oriented managers

4 D) effectiveness-oriented managers and time-oriented managers

A manager with a 6,4 rating on the Leadership Grid is likely to be

1 A) a little more production-oriented than people-oriented

2 B) a little more people-oriented than production-oriented

3 C) much more production-oriented than people-oriented

4 D) much more people-oriented than production-oriented

A key reason why empowerment is successful in today's organizations is that

1 A) workers are more intelligent in today's workplace

2 B) workers are more responsible in today's workplace

3 C) the person who organized the work can make the best decisions in a given situation

4 D) the person who is closest to the work can usually make the best decisions in a given situation

Trait theories of leadership tried to identify that could identify a successful leader

1 A) results from a battery of physical and psychological tests

2 B) habits, customs, and traditions

3 C) physical qualities, such as symmetry,

4 D) permanent characteristics, such as intelligence and sociability,

The idea of a workplace that is stable and has continuity is today's world

1 A) a critical component of

2 B) something to strive for in

3 C) not realistic in

4 D) still very important in

Which of the following is a terminal value?

1 A) friendliness and sociability

2 B) technical skill and basic intelligence

3 C) knowledge, skills, and flexibility

4 D) emotional and social intelligence

The key to referent power is

1 A) fear

2 B) whom you know

3 C) respect and admiration

Which of the following is NOT one of the three secrets to becoming an outstanding leader?

1 A) emotional and social competence

2 B) power

3 C) ethics

4 D) cunning

Emotions are able to in a process called limbic resonance

1 A) travel from one person to another

2 B) elevate a person's mood

3 C) interfere with rational thought processes

4 D) cause people to become distracted

In the 1960s, researchers turned away from trait theories that studied who

a leader was and moved toward studies that analyzed

1 A) how the leader behaved

2 B) what the leader's background was

3 C) what the leader's goals were

4 D) how much social intelligence the leader had

The primary force behind coercive power is

1 A) the ability to trade

2 B) valuable rewards

3 C) the threat of punishment

4 D) the power of persuasion

Which statement is true?

1 A) Leaders can only be born, not made

2 B) You can learn how to be a great leader.

3 C) You cannot learn how to be a great leader

4 D) The only way to learn to lead is to be forced to lead

A manager with a Theory Y view of human nature is more likely to

1 A) distrust his employees and watch them carefully

2 B) trust his employees and empower them with decision-making ability

3 C) give his employees lifetime job opportunities if they are competent

4 D) institute strict reward systems to induce employees to work hard

In terms of business ethics, be held legally and ethically responsible for misdeeds

1 A) organizations cannot

2 B) individuals only can

3 C) both individuals and organizations can

4 D) neither individuals and organizations can

The Sarbanes-Oxley Act established strict guidelines

1 A) to prevent corruption in Congress

2 B) to prevent slack oversight in company boards

3 C) to promote diversity in company boards

4 D) to eliminate oversight in company boards

In the Iceberg Model, these factors are hidden "below the water line."

1 A) motives, traits, and self-concept

2 B) motives, skills, and traits

3 C) traits, knowledge, skills

4 D) self-concept, drivers, skills

Which of the following is NOT a common statement that helps people rationalize unethical behavior?

1 A) Everyone does it

2 B) If I don't do it, I'll get fired

3 C) My boss told me to do it

4 D) The ends fail to justify the means

Katherine Graham faced an ethical dilemma in doing this

1 A) being the first newspaper to publish the Pentagon Papers

2 B) publishing Woodward's and Bernstein's articles on Watergate

3 C) turning the old-fashioned Washington Post into a national newspaper

4 D) voting to impeach President Richard Nixon

Which of the following is an instrumental value?

1 A) love

2 B) ambition

3 C) peace

4 D) freedom

The profession you choose is likely to have

1 A) its own set of ethical standards

2 B) no set of ethical standards

3 C) a set of ethical standards that conflicts with your personal ethical standards

4 D) a written set of standards that must be committed to memory

This kind of ethics accounts for the fact that dogs are often pampered in the United States while they are treated little better than rats in some foreign countries

1 A) individual

2 B) organizational

3 C) societal

4 D) professional

The first step in preventing a lapse into unethical behavior is to do this

1 A) follow your company's code of ethics

2 B) avoid situations in which ethics are involved

3 C) clarify your own personal code of ethics

4 D) go by the rules, no matter what the situation is

The president of a company holds this kind of power

1 A) reward power — because she controls employee pay

2 B) coercive power — because she can force people to do things

3 C) legitimate power — because her power comes from her position

4 D) illegitimate power — because no person should have control over others

A stakeholder in a company is a party that has

1 A) no interest in the ethics of the company

2 B) majority ownership of the company

3 C) minority ownership in the company

4 D) an interest in the company's success or failure

Successful leaders see change as this

1 A) an opportunity

2 B) a disruption

3 C) a necessary evil

4 D) a nuisance

What people call intuition is usually just this

1 A) picking up clues from body language, facial expressions, and positioning

2 B) making educated guesses about who a person is and what he or she is likely todo

3 C) inaccurate guessing that has no validity

4 D) a form of extra-sensory perception

These competencies distinguish superior performers from ordinary

Managers can avoid micromanagement by doing this

1 A) monitoring employees as closely as possible

2 B) empowering employees to make their own decisions

3 C) using majority rule for all decision-making

4 D) looking only at the "big picture" and avoiding details

Research indicates that there is correlation between intelligence and job performance

70 Free Test Bank for Management A Focus on

Leaders 1st Edition Annie McKee Multiple Choice

Questions - Page 2

The Situational Leadership Theory was the first theory to focus on

1 A) looking at the traits of successful leaders

2 B) which approaches worked best with followers

3 C) asking followers to change their behavior

4 D) looking at the behaviors of successful leaders

What kind of power is Mack employing?

1 A) legitimate power

2 B) expert power

3 C) referent power

4 D) reward power

When Daniel learns that the lawyer acted inappropriately, he puts a payment on the check he gave her Which code of ethics did Daniel violate

stop-in this situation?

1 A) Daniel did not violate a code of ethics

2 B) Daniel's personal code of ethics

3 C) an organizational code of ethics

4 D) a societal code of ethics

The idea behind the Path-goal theory is to

1 A) suggest a possible path for employees to reach their goal and remove any obstacles in the way

2 B) allow employees to find their own paths to their goals without any managerial interference

3 C) create rigid paths to employee goals that are the same for all employees

4 D) provide a path for employees to reach their goal and clear the path of any possible obstacles

In the Iceberg Model, where would a quality like optimism be located?

1 A) Optimism is a trait, so it would be located "below the water line."

2 B) Optimism is a skill, so it would be located "above the water line."

3 C) Optimism is a trait, so it would be located "above the water line."

4 D) Optimism is a motive, so it would be located "below the water line."

One of the participants in the group wants to work on her self-awareness Which question might Shanika suggest that she ask herself?

1 A) What should I be doing to maximize my potential?

2 B) What am I feeling, and how are these feelings affecting my thoughts and actions?

3 C) How can I demonstrate to others that I am concerned with their welfare and genuinely care about them?

4 D) Which feelings in this room are negative and should be rejected or ignored?

The kind of courage that great leaders have is the ability to resist

and do what you know is right

1 A) complacency

2 B) laziness

3 C) conformity

4 D) certainty

Another person from an insurance company told Shanika that in her

performance reviews she rates high in all areas except grasping the "big picture." What should Shanika suggest?

1 A) She should work on her cognitive competencies, the skills that help her identify and recognize patterns

2 B) She should work on her technical competencies, the skills that help her use tools common in her industry

3 C) She should work on her relational competencies, the skills that help her deal with people

4 D) She should work on her concept, which includes attitudes, values, and image

self-A candidate for a leadership position in a company seems to have all of the qualifications for the job except self-awareness Should the company hire this person?

1 A) No, because self-awareness is a critical part of social and emotional

intelligence and leadership

2 B) Yes, because self-awareness is only one of many components of social and emotional intelligence

3 C) Yes, because self-awareness and social and emotional intelligence are not critically important to leadership

4 D) No, because a self-awareness and social and emotional intelligence indicates dishonesty in a person

Why do you think that most people encounter more bad leaders in their lives than good ones?

1 A) People remember only the bad experiences, not the good ones

2 B) Leaders have no sense of right and wrong

3 C) Leaders fail to consciously develop their leadership skills

4 D) Professional management schools fail to pay any attention to ethics and morality

What kind of suggestions might Shanika make to help people be receptive

to the emotions of others?

1 A) Listen only to what people say, not what they do

2 B) Read in between the lines of what people say

3 C) Pay attention to body language, facial expressions, and how people are

arranged in the room

4 D) Ask people how they are feeling and give each response a numerical value from 1 to 10

Fred Fiedler's contingency scheme states that since leaders could not , the only way to be successful was to

1 A) maintain a constant leadership style; place the leader in a variety of different situations

2 B) change their leadership style; place the leader in a favorable situation

3 C) maintain a constant leadership style; make the followers change their style

4 D) change their leadership style; make the followers change their style

A student in the group claims that his social and emotional intelligence is high, but he is not very good at controlling his own emotions What

should Shanika say?

1 A) He is correct to think his social and emotional intelligence is high because social and emotional intelligence has nothing to do with one's own emotions

2 B) He shouldn't worry about his deficiency because social and emotional

intelligence is not very important in leadership

3 C) He is mistaken to think his social and emotional intelligence is high because self management, or controlling one's own emotions, is a key part of social and emotional intelligence

4 D) He shouldn't worry because self-control is not a very important part of social and emotional intelligence

Transactional leaders try to

1 A) inspire rather than reward employees

2 B) provide a vision for employees to strive for

3 C) trade rewards for a job well-done

4 D) convince employees that they don't need to be rewarded

According to the Stanford Graduate School's Business Advisory Council, is by far the most important characteristic that a leader can have

1 A) reward power

1 A) a societal code of ethics

2 B) a professional code of ethics

3 C) a personal code of ethics

4 D) an organizational code of ethics

Which statement best describes contingency approaches to leadership?

1 A) A leader must have certain leadership characteristics

2 B) A leader cannot change his or her leadership style

3 C) Different situations require different leadership styles

4 D) A leader can change his or her leadership style

How should Shanika respond?

1 A) Tell him that he may not ever be a good leader, but that he can become an effective manager

2 B) Tell him that leadership skills can and should be learned

3 C) Tell him that leadership is not a necessary characteristic of a manager

4 D) Tell him that he should readjust his goals and resign himself to the fact that he will never be a great success

At the dealer, the maintenance technician saw that Daniel qualified for a free oil change and car wash, but decided not to tell him about it There is

no law requiring the technician to inform Daniel of this service, but the company prides itself on "looking out for its customers." Which code of ethics did the technician violate in this situation?

1 A) The technician did not violate a code of ethics

2 B) a personal code of ethics

3 C) an organizational code of ethics

4 D) a societal code of ethics

Cynthia Wong is an analyst for the company The company uses her data

to make all of its business predictions Cynthia is asking for a special week working vacation What kind of power is she using?

12-1 A) soft power

2 B) reward power

3 C) coercive power

4 D) expert power

What was the biggest problem with Fred Fiedler's Contingency Theory?

1 A) Fiedler suggested that the situation determines which leadership style works best

2 B) Fiedler suggested that leadership styles were permanent, so a leader could not change style depending on the situation

3 C) Fiedler suggested that leadership styles were not permanent, so a leader wouldnot have a consistent style in any given situation

4 D) Fiedler suggested that employees' readiness determines which leadership styleworks best

Which of the following involves the least clear-cut case of rationalizing unethical behavior?

1 A) failing to report a crime because you don't want to get involved