111 test bank for contemporary management 7th edition jones

52 The "number of levels" of management between the CEO and the first-line supervisors in the organization is a representation of which of Fayol's principles?. 52-53 According to Fayol

Test Bank for Contemporary Management 7th Edition Jones

(p 52) The "number of levels" of management between the

CEO and the first-line supervisors in the organization

is a representation of which of Fayol's principles?

(p 51) When a restaurant has a standard practice that each

cook should leave the kitchen in a clean condition and ready for the next shift, this is an example of:

(p 54) An organization that has developed respectful

relations between organizational members and reflects the quality of an organization's leadership and a

manager's ability to act fairly and equitably is a result Fayol's principle of:

1 A Stability of tenure of personnel

2 B Unity of direction

3 C Order

4 D Initiative

5 E Discipline

(p 51) Car detailers at Scott's Car Center are required to log

their time on each vehicle they detail This practice is called:

(p 54) Which of the following is NOT a part of Fayol's

principle of remuneration of personnel?

1 A Employee pay is fair for both the employee and the organization

2 B Encourage productivity by rewarding will directed effort

3 C Not be subject to abuse

4 D Be uniformly applied to all employees

5 E Management pay be based on cost reductions

(p 47) The Gilbreths are best known for their studies of:

(p 53) An organization that has a comprehensive long range

plan that guides the direction of every department within the organization is following Fayol's principle of:

(p 51) Unwritten, informal codes of conduct which prescribe

how workers should act in specific work situations are known as:

(p 51) Mamma Mia's Ristorante has an informal practice in

which all the servers try to help each other out if they are not busy with customers This practice is called:

(p 42) Small workshops run by skilled workers who

produced hand-manufactured products was a system known as:

1 A NUMMI

2 B Small batch production

3 C Mass production manufacturing

3 C Cutting back on work hours

4 D Not permitting employees to talk while on the line

5 E Employee involvement

(p 51) Specific written instructions as to how a worker

should perform an aspect of his or her work task are known as:

(p 53-54) An "organization chart" which shows who reports

to whom for what is a representation of which one of Fayol's principles?

(p 52-53) According to Fayol, the greater the number of

levels in the management hierarchy, the communication takes between managers at the top and bottom of the organization and the the pace of planning and organizing.

1 A Longer; faster

2 B Longer; slower

3 C Shorter; faster

4 D Shorter; slower

5 E None of the above.

(p 52) What principle specifies that an employee should

report to only one superior?

(p 52) The "chain of command" which describes the

reporting relationships of managers from the top to the bottom of the organization is known as:

1 A The line of authority

2 B Responsibility

3 C Unity of direction

4 D Unity of command

5 E Unity of authority

(p 53) When authority is concentrated at the top of the

organizational chart instead of being distributed

throughout the management hierarchy, we say that has occurred

(p 51) A public works department's employee manual states

that standard practice is that all employees working along the roadway should wear a "reflective vest" at all times This is an example of:

1 A A norm

2 B A rule

3 C A guideline

4 D A program

5 E A standard

(p 43) F.W Taylor founded the early study of management

thought which became known as:

1 A Time and motion study

2 B Scientific management

3 C Fordism

4 D Management Science Theory

5 E Theory X

(p 43) What is the process by which a division of labor

occurs as different workers specialize in tasks?

(p 44) Early "time-and-motion" studies were an important

part of the work of:

1 A Elton Mayo

2 B F.W Taylor

3 C William Ouchi

4 D Daniel Katz

5 E Lawrence & Lorsch

(p 52) "Informal authority" can result from all the following

(p 53) Today's managers are paying particular attention to

treating people fairly This is most consistent with Fayol's principle of:

(p 51) Formal written instructions that specify actions to be

taken under different circumstances to achieve

specific goals are known as:

(p 52) A mechanical engineer at TNT Manufacturing LLC

reports jointly to the Engineering Manager and the

Project Manager This is a violation of which one of Fayol's principles?

(p 54) Fayol's principle of initiative suggests:

1 A Managers should encourage employees to be creative

2 B Creativity is only the responsibility of management

3 C Innovation flows from the top down

4 D Employees actions be monitored by a supervisor

5 E Initiative flows from the top down

(p 53) The Marketing Manager at RST Global Inc developed

a five year marketing plan that deviated from the

objectives outlined in the organization's strategic plan The manager has deviated from which of the

(p 50) The power to hold workers accountable for their

actions and to make decisions about the use of

organizational resources is known as:

1 A Power

2 B Job specialization

3 C Authority

4 D Centralization

5 E Unity of Command

(p 50) Which of the following gives managers the right to

direct and to control their subordinates in order to attempt to accomplish organizational goals?

(p 54) Obedience to a manager's request, along with other

signs of respect for the manager's authority, is most consistent with Fayol's principle of:

(p 54) If an organization has a profit-sharing plan in which

top executives are able to purchase the company's stock at a discount whenever the organization has a highly profitable year, this organization is acting

consistently with Fayol's principle of:

63 Free Test Bank for Contemporary Management 7th

Edition Jones Multiple Choice Questions - Page 2

(p 57) The research studies which experimented with

different levels of lighting and its impact on worker performance and fatigue are known as:

1 A The Fayol studies

2 B The Taylor studies

3 C The Hawthorne studies

4 D The Katz studies

5 E The Weber studies

(p 62) The aspect of management theory that analyzes

production systems to increase efficiency is:

1 A Contingency management

2 B TQM

3 C Operations management

4 D Scientific management

5 E Human relations management

(p 65) Apple's external environment is changing rapidly and

it responds by decentralizing decisions to lower-level managers so that the organization can react faster Apple is said to be organized under:

1 A A mechanistic structure

2 B A centralization structure

3 C A behavioral management structure

4 D A human relations structure

5 E An organic structure

(p 54) The idea that employees who stay with the

organization for many years develop skills on the job which can help the organization to become more

efficient is consistent with Fayol's principle of:

(p 63) Organizations that are likely to experience entropy

have all the characteristics EXCEPT:

1 A Are closed systems

2 B Are open systems

3 C Ignore external environments

4 D Fail to acquire inputs

5 E Dissolve and disintegrate

(p 56) Whose theory holds that, "Authority should go with

knowledge¼whether it is up the line or down"?

(p 62) What theory went beyond the study of how managers

can influence behavior within organizations to

consider how managers control the organization's relationship with its external environment?

(p 59) The HP way is consistent with Theory Y because of all

the following characteristics EXCEPT:

(p 58) The study of the factors that have an impact on how

workers respond to one another within organizations

(p 64) The idea that the effectiveness of organizational

structure and control systems depends on what

outside forces it is facing is called:

1 A Behavioral management

2 B Contingency theory

3 C Quantitative management

4 D Administrative management

5 E Human relations management

(p 54) The idea that workers should be aware of how their

behavior affects the performance of the organization

as a whole is most consistent with Fayol's principle of:

1 A Equity

2 B Subordination of individual interests to the common interest

3 C Remuneration of personnel

4 D Unity of direction

5 E Stability of tenure of personnel.

(p 64) Which principle would a manager be following if she

created a flexible organization that could react quickly

in a highly volatile market?

1 A Management science theory

2 B Fayol's theory

3 C Contingency theory

4 D Bureaucracy theory

5 E Scientific management

(p 64) Because of its organized system, the marketing

department, project development department, and the manufacturing department at Google combined their efforts and were able to capture market share of the search engine industry The organization is said to be experiencing:

(p 64) What management theory is Bill following if his

management style depends upon the situation?

(p 54) When a manager asks a subordinate to consider how

his or her actions are impacting the entire organization instead of merely focusing on the subordinate's own interests, this manager is acting on the basis of

Fayol's principle of:

(p 57) Workers' feelings and thoughts can affect

performance was one of the main implications of:

1 A Fredrick Taylor work

2 B Hawthorne studies

3 C Max Weber's theory

4 D Management science

5 E Scientific management

(p 62) The collection of forces that exist beyond the

organization's physical boundaries but which affect the manager's ability to obtain and to use resources is known as:

1 A The organizational environment

2 B The administrative environment

3 C The Hawthorne effect

4 D The informal organization

5 E The open system

(p 63) A system which takes resources from its external

environment and converts them into goods that are then sent back into that environment is known as:

(p 62) The management theory that focuses on the use of

rigorous, quantitative techniques that are intended to assist managers to make the best use of

organizational resources is called:

1 A Contingency theory

2 B Management science theory

3 C Administrative management theory

4 D Behavioral management theory

5 E Human relations theory

(p 54) When a manager and his or her subordinates share

feelings of comradeship and devotion to a common cause, they are expressing Fayol's principle of:

1 A Unity of command

2 B Order

3 C Discipline

4 D Esprit de corps

5 E Laissez-faire.

(p 57) The Human relations movement advocates:

1 A Employees are by nature lazy and avoid responsibility

2 B Managers closely supervise all employees

3 C Employees must also be monitored outside the workplace

4 D Supervisors are to be behaviorally trained to manage subordinates

5 E Employee is always right

(p 59) Dwight strives to create a work setting that provides

his employees a source of job satisfaction Dwight's actions are consistent with the principles of:

1 A Theory X

2 B Theory Y

3 C Contingency theory

4 D Management science theory

5 E Scientific management theory

(p 58) All of the following are characteristics of the informal

organization EXCEPT:

1 A Groups tend to develop elaborate procedures.

2 B Group norms are developed.

3 C As more time passes members of the group bond.

4 D Understanding the behavior is an easy process.

5 E The informal organization can thwart the attainment of organizational goals.

(p 62) The aspect of management theory that uses

mathematical techniques such as modeling and

simulation to help managers make better decisions is called:

1 A Behavioral management

2 B Contingency management

3 C Quantitative management

4 D Administrative management

5 E Human relations management

(p 56) Which of the following is NOT one of the contributions

of Mary Parker Follett?

1 A Managers should act as coaches, not monitors

2 B Managers must recognize that workers try to avoid responsibility

3 C The importance of cross-functional communication

4 D Power should flow to the person with the most expertise in any given situation

5 E Workers should be involved in job analysis.

(p 64) The concept that: "There is no one best way to

manage" is a fundamental premise in:

1 A Scientific management theory

2 B Administrative management theory

3 C Contingency theory

4 D Behavioral management theory

5 E Management science theory

(p 64) When an organization experiences performance gains

caused by two or more departments coordinating their efforts, the organization is said to be experiencing:

(p 59-61) Trader Joe's approach to management is

consistent with Theory Y because:

1 A Trader Joe's makes sure employees have the resources they need.

2 B The role of the managers at Trader Joe's is to control the employees.

3 C Trader Joe's closely monitors all employees.

4 D Employees at Trader Joe's are lazy and dislike work.

5 E Trader Joe's has a well-defined system of rewards and punishments to control behavior.

(p 65) Managers at Acme Explosives supervise workers

closely and use rewards and punishments to control their behavior Acme is a organization

(p 59) Managers who accept the assumptions of Theory X

have the following characteristics EXCEPT:

1 A Focus on developing SOPs

2 B Develop a well-defined system of rewards and punishments

3 C Give little autonomy to workers to solve problems

4 D Focus on developing rules

5 E Create a work setting that encourages commitment

(p 59) Managers who accept Theory Y:

1 A Create a work setting that encourages commitment

2 B Give little autonomy to workers

3 C Focus on developing rules and procedures

4 D Rely on rewards and punishments

5 E View workers as lazy

37 Free Test Bank for Contemporary Management 7th

Edition Jones True - False Questions

(p 62) Managers must only focus on influencing the

behavior within organizations because they have no control over the organization's relationship with its external environment

1 True

2 False

(p 59) Henry Ford's approach to management more closely

reflects the assumptions of Theory X than Theory Y

1 True

2 False

(p 43) Scientific management theory holds that the most

efficient division of labor can best be determined by intuitive knowledge

1 True

2 False

(p 50) In a bureaucracy, the authority of a manager should

be based on their performance

1 True

2 False

(p 54) Fayol did recommend the use of organizational charts

to show the position and duties of managers within the organization

1 True

2 False

(p 43) Adam Smith reasoned that a group of workers who

each performed many tasks could produce a product faster than workers who were specialized at their

specific tasks

1 True

2 False

(p 57) The Human relations movement advocated that

supervisors be behaviorally trained to manage

subordinates in ways that elicit their cooperation and increase their productivity

1 True

2 False

(p 53) According to Fayol, the fewer the number of levels in

the hierarchy of the chain of command of an

organization, the faster the pace of the planning and organizing within the organization

1 True

2 False

(p 50) Authority gives managers the right to direct and

control their subordinates' behavior to achieve

(p 61) Trader Joe's approach to management is to create a

policy of promotion from within the company so that the highest-performing salespeople could rise to

become store captains and beyond in the organization Trader Joe's always recognizes the need to treat

employees (people) in a fair and equitable way This philosophy of management is consistent with Theory

Y

1 True