94 organizations behavior structure processes 13th

6 Groups within an organization have little impact on individual behavior.. 20 Systems theory can be used to describe the behavior of both individuals and groups... 23 The purpose of m

44 Free Test Bank True – False Questions

16 Free Test Bank Free Text Questions

34 Free Test Bank Multiple Choice Questions

(p 12) Two important aspects of organizational structure are

job design and organizational design

1 True

2 False

(p 19) Goal achievement isn't readily measurable for

organizations that don't produce tangible outputs

1 True

2 False

(p 21) Organizations, such as universities, do not need to

worry about output to survive

1 True

2 False

(p 6) Groups within an organization have little impact on

individual behavior

1 True

2 False

(p 16) The planning function is used to determine who'll do

what and with whom, in order to achieve the desired end results

1 True

2 False

(p 16) Planning focuses on a single activity: specifying

where the organization is going

1 True

2 False

(p 9) Learning to manage cultural diversity has become less

important in recent years

1 True

2 False

(p 11) Without effective leadership practices, instilling

concern about quality is difficult, if not impossible

1 True

2 False

(p 6) Middle managers must perform both leadership and

follower roles

1 True

2 False

(p 18) Effectiveness means essentially the same thing to all

people

1 True

2 False

(p 21) Systems theory emphasizes two important

considerations: (1) an organization must be able to adapt to the demands of its environment to survive and (2) the organization must meet those demands

1 True

2 False

(p 7) Communication and decision making are common

organizational processes.

1 True

2 False

(p 15) Writers of the Classical School proposed that

managerial work consists of distinct yet interrelated functions, which taken together constitute the

managerial process

1 True

2 False

(p 9) Managers increasingly work in an unpredictable

economic environment

1 True

2 False

(p 20) Systems theory can be used to describe the behavior

of both individuals and groups

1 True

2 False

(p 4) That people work in organizations, produce goods and

services and contribute to society is a phenomenon limited to the United States

1 True

2 False

(p 7) An organization chart shows the common processes

within an organization, such as communication and decision making

1 True

2 False

(p 20) All organizations acquire resources from the larger

environment of which they're a part

1 True

2 False

(p 18) The degree of commitment indicates the degree of

effectiveness

1 True

2 False

(p 22) An organization is considered effective to the extent

that it satisfies the interests of the group controlling the least important resource

1 True

2 False

(p 5) The study of organizational behavior isn't a discipline

or a generally accepted science with an established theoretical foundation

1 True

2 False

(p 11) Leaders exist within all organizations, regardless of

its location or size

1 True

2 False

(p 6) Today's workforce looks, thinks and acts very much

like the workforce of the past

1 True

2 False

(p 11) Very few people in U.S society are uncomfortable with

the concept of power.

1 True

2 False

(p 23) The purpose of managers in organizations is to

coordinate activities in order to achieve effectiveness

1 True

2 False

(p 22) Each stakeholder or group of stakeholders expects

the organization to behave in ways that benefit them

1 True

2 False

(p 9) One of the most powerful influences on individual

performance is an organization's reward system

1 True

2 False

(p 8) Organizations invariably have a positive cultures,

although the level of positive energy may rise and fall over time

1 True

2 False

(p 13) Ethics play a major role in decision making because

managerial decisions affect people's lives and well-being

1 True

2 False

(p 8) Factors in the external environment have an influence

on how an organization is structured

1 True

2 False

(p 19) Obtaining consensus among managers as to their

organization's specific goals is often the easiest part

of the goal-setting process

1 True

2 False

(p 12) Job design refers to the process by which managers

specify the contents, methods and relationships of jobs to satisfy both organizational and individual

requirements

1 True

2 False

(p 15) Decisional role activities can include the manager

making decisions about negotiations with the

organization's constituencies

1 True

2 False

(p 10) A reward system is limited to monetary rewards

1 True

2 False

(p 9) Stakeholder theory attempts to explain and predict how

individual behavior is aroused, sustained and

stopped

1 True

2 False

(p 9) Group performance is the foundation of organizational

performance

1 True

2 False

(p 14) If successfully achieving results, a group of chemists

working alone on unrelated projects could be

considered an effective group

1 True

2 False

(p 22) Managers of an organization achieve effectiveness by

identifying the more influential members of the most powerful coalitions and satisfying their needs

1 True

2 False

(p 11) Managers derive their power from organizational

sources only

1 True

2 False

(p 9) Understanding individual behavior is critical for

effective management

1 True

2 False

(p 20) In the context of systems theory, the organization is

one element of a number of elements acting

independently

1 True

2 False

(p 6) A person's behavior in any situation involves the

interaction of that individual's personal characteristics and the characteristics of the situation

1 True

2 False

(p 13) Managers seldom, if ever, get to make decisions

involving the allocation of limited resources

1 True

2 False

(p 10) Conflict among groups always results in benefits for

the organization as a whole

1 True

2 False

34 Free Test Bank for Organizations Behavior

Structure Processes 13th Edition by Gibson

Multiple Choice Questions

(p 4) Managing people effectively in organizations is the

most essential ingredient for

1 A Retaining a comfortable standard of living

2 B Remaining one of the world's economic leaders

3 C Improving the quality of life for all citizens

4 D All of the choices are correct

(p 17) The function involves

day-to-day interactions between managers and their

subordinates

1 A Planning

2 B Organizing

3 C Leading

4 D Controlling

(p 19) The goal approach reflects all of the following except:

1 A Achievement

2 B Purposefulness

3 C Rationality

4 D Consistency

(p 24) Major factors in determining individual and group

behavior are task and _ relationships

1 A Occupational

2 B Authority

3 C Hierarchy

4 D External

(p 21) The approach means

achieving balance among the various parts of the

system by satisfying the interests of the organization's constituency

1 A Goal

2 B Contingency

3 C Systems

4 D Stakeholder

(p 7) The culture of an organization

1 A Defines appropriate behavior and bonds

2 B Motivates individuals

3 C Governs the way a company processes information

4 D All of the choices are correct

(p 3) All of the following are stages that emerge in an

effective global account manager (GAM) system

except:

1 A Embedded

2 B Remote

3 C Spring load

4 D Beginner

(p 18) The approach to defining and

evaluating effectiveness is the oldest and most widely used evaluation approach

1 A Goal

2 B Contingency

3 C Systems

4 D Stakeholder

(p 16) The organizing function involves designing the

responsibility and authority of each individual job and

1 A Establishing communication channels

2 B Deciding which individuals will be assigned to these jobs

3 C Determining which of these jobs will be grouped in specific departments

4 D Aligning the jobs within the groups

(p 11) is the ability to get someone

to do something you want done

1 A Authority

2 B Persuasion

3 C Coercion

4 D Power

(p 8) Every organization must respond to

1 A The needs of its customers or clients

2 B Legal and political constraints

3 C Economic changes

4 D All of the choices are correct

(p 20) The concept of the organization as a system that's

related to a larger system introduces the importance of

1 A Dependency

2 B Feedback

3 C Goal setting

4 D Setting priorities

(p 18) Employee selection and placement, materials

inspection, performance evaluation and financial statement analysis are all activities that fall under the function

1 A Planning

2 B Organizing

3 C Leading

4 D Controlling

(p 18) Managers judge as effective those employees who

meet standards

1 A Quality

2 B Educational

3 C Performance

4 D All of the choices are correct

(p 20) Systems theory stresses that every organizations is

part of

1 A The global system

2 B An industry

3 C A society

4 D All of the choices are correct

(p 14) An employee's effectiveness can be impacted by

.

1 A Motivation levels

2 B Attitude

3 C Stress levels

4 D Any or All of the choices are correct

(p 16) Planning activities can be

1 A Complex or simple

2 B Implicit or explicit

3 C Impersonal or personal

4 D All of the choices are correct

(p 13) When faced with making a choice among several

alternatives, decision makers must consider what is

1 A Ethical or unethical

2 B Good or bad

3 C Right or wrong

4 D All of the choices are correct

(p 19) Systems theorists propose that systems can be

categorized by all of the following ways except:

1 A Conceptual systems

2 B Concrete systems

3 C Monetary systems

4 D Abstract systems

(p 6) The basic idea of the approach

is that there's no one best way to manage

1 A Goal

2 B Contingency

3 C Systems

4 D Stakeholder

(p 8) All of the following are the result of a negative culture

except:

1 A Hindered behavior

2 B Increased productivity

3 C Disrupted group effectiveness

4 D Hampered impact of a well-designed organization

(p 15) Henry Mintzberg's study identified all of the following

primary and overlapping managerial roles except:

1 A Interpersonal

2 B Decisional

3 C Informational

4 D Organizational

(p 13) The quality of decision making in an organization

depends on selecting proper goals and identifying a means for them

1 A Documenting

2 B Regulating

3 C Communicating

4 D Achieving

(p 4) The United States became such a productive nation

largely as the result of

1 A Sound management practices and techniques

2 B Trade embargoes

3 C Governmental regulation

4 D Its vast array of its natural resources

(p 16) The organizing function includes all managerial

activities that translate required, planned activities into

a structure of

1 A Tasks and authority

2 B Groups and tasks

3 C Goals and achievements

4 D All of the choices are correct

(p 12) An organization's structure is the _

pattern of activities and interrelationships among the various subunits of the organizations

1 A Formal

2 B Informal

3 C Ad hoc

4 D All of the choices are correct

(p 7) Organizational processes are

1 A Basic assumptions used by individuals and groups to deal with the organization and its environment

2 B Appropriate behaviors within an organization

3 C Activities that give life to the organization chart

4 D The formal patterns of how an organization's people and jobs are grouped

(p 14) All of the following are causes of group effectiveness

except:

1 A Norms

2 B Attitude

3 C Cohesiveness

4 D Roles

(p 5) A(n) is a coordinated unit

consisting of at least two people who function to

achieve a common goal

1 A Informal group

2 B Formal group

3 C Organization

4 D Work unit

(p 10) Managers create work groups to

1 A Make it easier to manage large groups of employees

2 B Carry out assigned jobs and tasks

3 C Instill a sense of competition

4 D Make it easier to document workflow

(p 11) The concepts of have been

found to be inseparable

1 A Power and quality

2 B Competence and leadership

3 C Quality and leadership

4 D None of the above

(p 18) The function includes

activities that managers undertake to ensure that

actual outcomes are consistent with planned

outcomes

1 A Planning

2 B Organizing

3 C Leading

4 D Controlling

(p 6) are a resource common to all

organizations

1 A People

2 B Products

3 C Raw materials

4 D Customers

(p 13) Organizational survival is related to management's

ability to information

1 A Receive

2 B Transmit

3 C Act on

4 D All of the choices are correct

16 Free Test Bank for Organizations Behavior

Structure Processes 13th Edition by Gibson Free Text Questions

(p 21) An organization has two major categories of inputs

What are they?

Answer Given

Human and natural resources.

(p 7) is the pattern of basic

assumptions used by individuals and groups to deal with the organization and its environment.

Answer Given

Culture

(p 15) When does the necessity for managing arise?

Answer Given

The need for managing arises whenever work is specialized and undertaken by two or more persons.

(p 10) groups form around common

interests and friendships.

Answer Given

Informal

(p 19) A is a grouping of elements

that individually establish relationships with each other and that interact with their environment both as individuals and as a collective.

Answer Given

system

(p 10) As groups function and interact with other groups,

each develops a unique set of characteristics,

including structure, cohesiveness, roles, norms and processes In essence, each group creates its own .

Answer Given

culture

(p 8) Identify three competencies that a manager must have

to be and remain effective.

Answer Given

Any three of the following: intelligence, a systems orientation, interpersonal skills, flexibility, self-motivation Other answers may also be correct, such as technical ability.

(p 21) refers to information that

reflects the outcome of an act or a series of acts by an individual, group or organization.

Answer Given

Feedback

(p 6) Why has the contingency approach grown in

popularity?

Answer Given

Because research has shown that, given certain characteristics of a job and certain characteristics of the people doing the job, some management practices work better than others.

(p 16) The planning function includes two major tasks, the

first being to define the ends to be achieved What is the second task?

Answer Given

Determining the appropriate means to achieve the defined ends.

(p 5) At the most basic level, why are organizations formed?

Answer Given

Organizations are formed to pursue accomplishments that can't be achieved by individuals acting alone.

(p 15) The nature of managerial work is to coordinate the

work of individuals, groups and organizations by

performing four management functions What are

they?

Answer Given

Planning, organizing, leading and controlling.

(p 5) Identify three of the behavioral sciences that

contributed to the basic framework and principles of the field of organizational behavior.

Answer Given

Any three of the following: psychology, sociology, political science, cultural

anthropology.