126 test bank for organizational behavior integrating individuals groups and organizations 3rd edition champoux

126 Test Bank for Organizational Behavior Integrating Individuals Groups and Organizations 3rd Edition Champoux Multiple Choice Questions - Page 1 _________________ coined the phrase go

126 Test Bank for Organizational Behavior Integrating Individuals Groups and Organizations 3rd Edition

Champoux

Multiple Choice Questions - Page 1

_ coined the phrase gold in the mine to

refer to long-term payoffs of quality management

1 A Walter A Shewhart.

2 B Armand V Feigenbaum.

3 C Joseph M Juran.

4 D W Edwards Deming.

The expected gender profile of the labor force in 2010 shows

1 A 25% women.

2 B 48% women.

3 C 64% women.

4 D 75% women.

Quality management’s roots lie in

1 A service.

2 B manufacturing.

3 C customer satisfaction.

4 D the public sector.

Quality management’s roots can be traced to the

1 A 1920s.

2 B 1940s.

3 C 1970s.

4 D 1980s.

Which of the following is true about the technology context

of modern organizations?

1 A Managers now have more organizational design options to build flexible, responsive organizations than ever before.

2 B Computing technologies have reshaped manufacturing processes worldwide.

3 C Communication technologies let people stay connected, no matter where they are in the world.

4 D All answers are true about the technology context of modern organizations.

Which of the following is not a quality management tool or

technique?

1 A flowchart

2 B path analysis

3 C benchmarking

4 D Pareto chart

Which of the following is not true about the context of

modern organizations?

1 A technology effects on organizations

2 B decreasing global emphasis of managers

3 C increasing workforce diversity

4 D emphasis on managing for quality

Quality management applies to which of the following

aspects of organizations?

1 A production

2 B service

3 C processes

4 D Each answer is an organizational aspect to which quality management applies.

Which of the following is true about the workforce diversity

context of modern organizations?

1 A Workforce diversity brings people into organizations with vastly different ways of thinking about their environment.

2 B Managers need to harness those differences to reach organizational goals successfully.

3 C Workforce diversity can increase an organization’s conflict potential.

4 D All answers are true about the workforce diversity context of modern

organizations.

Genichi Taguchi is a major Japanese contributor to quality

management Which of the followingperspectives or tools did Taguchi bring to QM?

1 A He viewed any lack of quality as a loss to society.

2 B Taguchi developed a “loss function” to measure the costs of quality losses that decision makers could use to guide their QM efforts.

3 C Taguchi applied experimental design to quality assessment.

4 D Each answer is a perspective or tool from Taguchi.

The person who developed a quality control method that

involved people both within and outside a quality

control department was

1 A Walter A Shewhart.

2 B Armand V Feigenbaum.

3 C Joseph M Juran.

4 D W Edwards Deming.

Which of the following is not a quality management tool or

technique?

1 A control chart

2 B checksheet

3 C variance analysis

4 D cause and effect diagram

_ was the first to recognize that process

abnormalities caused variability in manufacturing

processes

1 A Walter A Shewhart.

2 B Armand V Feigenbaum.

3 C Joseph M Juran.

4 D W Edwards Deming.

Which of the of the following people do the Japanese view as

the most important contributor to their quality

management methods?

1 A Walter A Shewhart

2 B Armand V Feigenbaum

3 C Joseph M Juran

4 D W Edwards Deming

American organizations started to embrace quality

management in the

1 A 1920s.

2 B 1940s.

3 C 1970s.

4 D 1980s.

Which of the following statements is true about quality

management?

1 A A goal of quality management is increased profit.

2 B A goal of quality management is long-term cost reduction.

3 C A goal of quality management is statistical control.

4 D A goal of quality management is continuous quality improvement.

Which of the following statements is not true about

managing for diversity?

1 A Channel the potential of a diverse workforce toward the organization’s goals.

2 B Personnel policies stay the same as before workforce diversity increased.

3 C Actively preserve a diversity of viewpoints.

4 D Help employees get the satisfaction they want from their work experience.

Kaoru Ishikawa is a major Japanese contributor to quality

management Which of the followingperspectives or tools did Ishikawa bring to QM?

1 A statistical quality control

2 B quality control circles

3 C Ishikawa emphasized human factors in QM.

4 D Each answer is a perspective or tool from Ishikawa.

Which of the following is not a reason that managing for

diversity is good business strategy?

1 A Organizations must offer services to a wide range of customers.

2 B Diversity reduces the amount of organizational conflict.

3 C Diversity can help organizations better meet customer expectations.

4 D U.S organizations must compete in global markets.

A manager who compares an organization’s processes to

those of an industry leader is using which of the

following quality management tools or techniques?

1 A control chart

2 B Pareto chart

3 C benchmarking

4 D quality function deployment

The racial/ethnic group with the lowest projected growth in

the United States civilian labor force is

1 A whites.

2 B blacks.

3 C Asians.

4 D Hispanics.

Managing for diversity features which of the following

characteristics?

1 A Harness the potential of all sources of difference within an organization’s workforce.

2 B Managers actively tap diverse perspectives and rethink their approach to tasks and markets.

3 C Managing for diversity is not affirmative action in disguise.

4 D All answers are correct.

The expected ethnic profile of the labor force in 2010 shows

1 A 15% minority.

2 B 32% minority.

3 C 46% minority.

4 D 57% minority.

Which of the following is not true about managing for quality

in modern organizations?

1 A Managing for quality asks managers to continuously improve quality.

2 B Mangers do not need to rethink how different parts of their organization

contribute to quality services and products.

3 C Fully successful quality management usually requires major changes in an organization’s culture.

4 D Managing for quality asks managers to focus on customer desires.

Which of the following is not a major emphasis of quality

management?

1 A processes

2 B customers

3 C chain-of-command

4 D interdependence with suppliers

53 Free Test Bank for Organizational Behavior

Integrating Individuals Groups and Organizations 3rd Edition Champoux Multiple Choice Questions

- Page 2

Country cultures that prefer to act as members of groups

are

1 A low individualism.

2 B low masculinity.

3 C low uncertainty avoidance.

4 D high uncertainty avoidance.

The dimension of country cultures that describes the degree

of inequality among people that the culture considers normal is

1 A power distance.

2 B uncertainty avoidance.

3 C individualism.

4 D masculinity.

Which of the following statements is false about the quality

management process?

1 A Quality management is a long-term process.

2 B Communication is primarily top-down.

3 C Quality management is customer focused.

4 D Managers can create a climate of high work involvement.

Quality management research has shown which of the

following results?

1 A Continuous improvement efforts increase process efficiency and reduce costs.

2 B Quality can attract new customers and increase the retention of old ones.

3 C Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.

4 D All answers are correct.

People in countries that rely less on formal rules and more

on direct interpersonal interactions are

1 A low power distance and low uncertainty avoidance.

2 B low power distance and high uncertainty avoidance.

3 C high power distance and low uncertainty avoidance.

4 D high power distance and high uncertainty avoidance.

A quality management tool for translating customer needs

into engineering requirements is

1 A quality function deployment.

2 B benchmarking.

3 C Pareto chart.

4 D control chart.

Country cultures that value flexibility and prefer few formal

rules are

1 A low power distance.

2 B short-term orientation.

3 C low masculinity.

4 D low uncertainty avoidance.

Mexico is

1 A high power distance and low uncertainty avoidance.

2 B high power distance and high uncertainty avoidance.

3 C low power distance and high uncertainty avoidance.

4 D low power distance and low uncertainty avoidance.

The best tool to let a manager count product defects is a

1 A checksheet.

2 B flowchart.

3 C control chart.

4 D Pareto chart.

A quality management technique that shows whether

process variability is within control limits is

1 A variance analysis.

2 B benchmarking.

3 C quality function deployment.

4 D control charting.

Cultures that prefer participation in management are likely

1 A high masculinity.

2 B low long-term orientation.

3 C high individualism.

4 D low power distance.

Changes in computing and communications technology

include which of the following?

1 A High-speed computer processors and large memory capacity let you create animated three-dimensional business presentations.

2 B Laptop and palmtop computers allow connections to the Internet from airport and aircraft telephones or cyber cafés.

3 C Wave division multiplexing technology uses the multiple colors of a single beam

of light as communication channels.

4 D All answers are correct.

Which of the following groups is least likely to be involved

with a quality management analysis team examining the organization’s hiring process?

1 A human resources

2 B union representatives

3 C accounting

4 D newly hired employees

People in countries that prefer well-defined procedures to

guide daily behavior, with managers settling

exceptional matters, are

1 A low power distance and low uncertainty avoidance.

2 B low power distance and high uncertainty avoidance.

3 C high power distance and low uncertainty avoidance.

4 D high power distance and high uncertainty avoidance.

China is

1 A high power distance and low uncertainty avoidance.

2 B high power distance and high uncertainty avoidance.

3 C low power distance and high uncertainty avoidance.

4 D low power distance and low uncertainty avoidance.

A manager who uses a line graph to show a process’s

performance over time is using a

1 A Pareto chart.

2 B flow chart.

3 C control chart.

4 D function chart.

Cultures that place a high value on warm interpersonal

relationships and act with caring are low on

1 A masculinity.

2 B power distance.

3 C uncertainty avoidance.

4 D individualism.

Cultures in which people function well working in teams are

likely

1 A high masculinity.

2 B low individualism.

3 C high long-term orientation.

4 D low uncertainty avoidance.

Cultures that place a high value on decisiveness,

assertiveness, and independence are high on which dimension?

1 A uncertainty avoidance

2 B power distance

3 C individualism

4 D masculinity

Which of the following describes modern organizations and

management?

1 A flexible strategies focused on customer needs and global markets

2 B decentralized organizational designs

3 C wide use of self-managing work teams

4 D Each answer describes modern organizations and management.

Which of the following is true of manufacturing in the

future?

1 A almost no inventory

2 B direct links to customers or end-users

3 C mixing custom-made items and long production runs

4 D All answers are correct.

A quality management tool that shows the steps and the

relationships among steps in a process is

1 A checksheet.

2 B flowchart.

3 C control chart.

4 D Pareto chart.

Country cultures that place a high value on predictability and

structure are high in

1 A power distance.

2 B masculinity.

3 C uncertainty avoidance.

4 D long term.

Sweden is

1 A high power distance and low uncertainty avoidance.

2 B high power distance and high uncertainty avoidance.

3 C low power distance and high uncertainty avoidance.

4 D low power distance and low uncertainty avoidance.

A manager who wants to isolate major problems from minor

ones as part of quality management would likely use a

1 A checksheet.

2 B Pareto chart.

3 C flowchart.

4 D control chart.

Cultures that prefer autocratic management styles are likely

1 A low masculinity.

2 B low uncertainty avoidance.

3 C high power distance.

4 D short-term orientation.

Which of the following is a manufacturing innovation?

1 A robotics

2 B laser cutting

3 C new materials and bonding methods

4 D Each answer is a manufacturing innovation.

Which of the following countries is most likely to rely on

middle management to coordinate activities?

1 A Austria

2 B China

3 C Mexico

4 D United States

True - False Questions

QM is not a worldwide phenomenon It is limited to the

United States or Japan

1 True

2 False

High costs of improving quality were a reason that some

quality management efforts failed

1 True

2 False

A V Feigenbaum coined the phrase gold in the mine to refer

to the long-term payoffs of quality management

1 True

2 False

Managers who value diversity aggressively embrace it and

actively try to build a diverse workforce

1 True

2 False

Quality function deployment is a quality management tool

that translates customer needs into engineering

requirements

1 True

2 False

Quality management is a Japanese invention

1 True

2 False

A goal of quality management is continuous improvement in

products, services, and processes

1 True

2 False

Quality management primarily emphasizes lateral

communication processes

1 True

2 False

A goal of quality management is increased profit

1 True

2 False

Quality management includes getting feedback from

suppliers and customers

1 True

2 False

Modern managers do not need to develop a global mindset

1 True

2 False

Organizations increasingly use intranets and connections to

the Internet, changing the form of human interaction

1 True

2 False

Union status is a dimension of workforce diversity

1 True

2 False

An organization’s mission statement should clearly state

how members should reach organizational goals

1 True

2 False

The Japanese view W E Deming as the most important

contributor to their quality management techniques

1 True

2 False

Changes in computing power, computer features, and

communication technology have few effects on

organizations and management now and into the

future

1 True

2 False

The age range with the highest projected growth in the U.S

civilian labor force is 55 and older

1 True

2 False