phone etiquette

Phone Etiquettemade by Vladislav Bykov, teacher of English of MEI “Borskaya Secondary School” 2011... Phone calls generally should not be made before 7 o`clock in the morning or after 9

Phone Etiquette

made by Vladislav Bykov,

teacher of English

of MEI “Borskaya Secondary School”

2011

Phone calls generally should not be made before 7 o`clock in the morning or after 9.30 p.m / 10 p.m

Courtesy is important in speaking

over the phone

Try to avoid mealtimes

Calling on the Phone

A person should always be certain

of the number he / she is dialing

If you do reach a wrong number, it is important to say “I am sorry, I dialed the wrong number” before hanging up

After someone answers the phone,

the caller should give his / her name

When you talk on the phone remember:

• your voice quality;

• express yourself clearly

Answering the Phone

The correct way and the most proper

to answer the telephone is “Hello”

“Yes” is abrupt and a bit harsh

When the telephone in the home is answered by someone you should say “May I speak to Mr or Mrs …?”

If you must put the telephone down during the conversation, do it gently, and when you hang up, do it gently

Do not slam the receiver down

Picture:

http://www.mukachevo.net/Content/img/news/p_34379_1_gallerybig.jpg

Template:

http://kemschool94.ucoz.ru/load/1-1-0-21

Text:

http://library.thinkquest.org/2993/phone.htm