Using Oracle Enterprise Manager Cloud Control 12c SG

1-5 Enterprise Manager Cloud Control 12c 1-6 Built-in and Integrated Manageability 1-8 Configuration Management 1-9 Enterprise Manager Cloud Control 12c 1-11 This Course in Context

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Using Oracle Enterprise

Manager Cloud Control 12c

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Disclaimer

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Contents

1 Introduction

Course Goals 1-2

Lesson Objectives 1-3

Key Challenges for Administrators 1-4

What Is Enterprise Manager Cloud Control? 1-5

Enterprise Manager Cloud Control 12c 1-6

Built-in and Integrated Manageability 1-8

Configuration Management 1-9

Enterprise Manager Cloud Control 12c 1-11

This Course in Context 1-12

Course Schedule 1-13

Classroom Setup 1-14

Quiz 1-15

Summary 1-16

Practice Overview: Introduction 1-17

2 Reviewing Enterprise Manager Core Concepts

Objectives 2-2

Core Components 2-4

Review: Communication Flow Between Components 2-8

Review: Agent Installation 2-9

Review: Target Discovery 2-10

Understanding Automatic Discovery of Targets 2-11

Describing Different Target Types 2-12

Exploring the Enterprise Manager Interface 2-13

Review: Oracle Management Repository 2-14

Security: Overview 2-15

Managing Securely with Credentials 2-16

Distinguishing Credentials 2-17

Quiz 2-19

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3 Managing Cloud Control

Objectives 3-2

Viewing Log Files and Trace Files 3-3

Using Log Viewer and Searching for Messages 3-5

OMS Log and Trace Files 3-6

OMA Log and Trace Files 3-7

Viewing Management Agent Log Files 3-8

Controlling the Cloud Control Framework 3-9

Controlling the Repository Database Listener 3-10

Controlling the Repository Database 3-11

Controlling the OMS 3-12

Controlling the Management Agent 3-14

Starting the Cloud Control Framework 3-15

Stopping the Cloud Control Framework 3-16

Configuring Alerts and Notifications 3-17

Database Backup and Recovery 3-18

Backup and Recovery 3-19

OMR Backup and Recovery 3-20

Defining and Using Corrective Actions 4-9

Using Monitoring Templates 4-10

Working with Monitoring Templates 4-11

Using Blackouts 4-13

Extending Your Monitoring Scope 4-14

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Developing and Deploying Metric Extensions 4-15

Securely Dividing Metric Extension Tasks 4-16

Monitoring the Host OS 5-3

Managing All Hosts 5-4

Viewing Host Details 5-5

Managing an Individual Host 5-6

Monitoring the Host 5-7

Groups and Goals 6-3

Managing Targets via Groups 6-4

Administration Groups and Template Collections 6-11

Using Administration Groups 6-12

Defining the Administration Group Hierarchy 6-13

Using Template Collections 6-14

Applying Template Modifications 6-15

Keeping Targets and Templates Synchronized 6-16

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7 Managing Systems and Services

Defining the Availability of a Service 7-12

Defining a Service Test 7-13

Defining a Web Transaction Service Test 7-14

Using Beacons 7-15

Defining Service Performance 7-16

Defining and Monitoring Usage Metrics 7-17

Using the Services Home Page 7-18

Viewing Additional Service Information 7-19

Viewing the Service Topology 7-20

Defining Service Level Rules 7-21

Specifying Service Level Rule Elements 7-22

Using the Services Dashboard 7-23

Using Root Cause Analysis (RCA) 7-24

Quiz 7-25

Summary 7-27

Practice Overview: Managing Systems and Services 7-28

8 Using the Job System

Objectives 8-2

What Is a Job? 8-3

Core Concepts and Tasks 8-4

Defining Jobs 8-5

Using Predefined Jobs 8-6

Jobs in Enterprise Manager 8-7

Creating Jobs 8-8

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Jobs and Groups 8-16

Goals of Incident Management 9-3

Distinguishing Incidents and Events 9-4

Understanding Events 9-5

Example: Incident with One Event 9-6

Example: Incident with Multiple Events 9-7

Distinguishing Incidents and Problems 9-8

Monitoring Oracle Software Problems 9-9

Example: Incidents and Problems 9-10

Using Incident Manager 9-11

Performing Incident Lifecycle Operations 9-12

Automating Responses to Incidents 9-13

What Is a Rule? 9-14

Prerequisites for Using Rule Sets 9-15

Defining Rules 9-16

Using Rule Sets 9-17

Using Incident Rule Sets 9-18

Rule Set Example 9-19

Recommendations 9-20

Prioritization of Rules and Notifications 9-22

Quiz 9-23

Summary 9-25

Practice Overview: Managing Incidents 9-26

10 Patching and Provisioning

Objectives 10-2

Software Lifecycle Management 10-3

Roles and Responsibilities 10-4

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Using Deployment Procedures 10-11

Phases and Steps 10-12

Examples of Customized Deployment Procedures 10-14

Searching the Enterprise Configuration 11-7

Types of Enterprise Configuration Searches 11-8

Client Configuration 11-9

Client System Analyzer in Cloud Control 11-10

Collection Tag Associations 11-11

Implementing Compliance Management 12-4

Understanding Compliance Management 12-6

Understanding Compliance Standards 12-7

Understanding Compliance Standard Rules 12-8

Accessing the Compliance Library 12-9

Modifying Importance 12-10

Associating Targets to Compliance Standards 12-11

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Viewing Out-of-Box Compliance Reports 12-16

Quiz 12-17

Summary 12-19

Practice Overview: Managing Compliance 12-20

13 Producing and Using EM Reports

Viewing the Result 13-7

Workflow for Creating EM Reports 13-8

Example: Creating a Report 13-9

Scheduling Reports 13-10

Saving and Emailing Copies of Reports 13-11

Providing Access to EM Reports 13-12

Enterprise Manager Reports Website 13-13

Quiz 13-14

Summary 13-16

Practice Overview: Information Publisher 13-17

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Oracle Internal & Oracle

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Introduction

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This course is designed to give the Enterprise Manager (EM) administrator the tools that are necessary to successfully use Cloud Control

In this course, you learn to use the core functionality of Oracle Enterprise Manager Cloud

Control 12c After a brief review of the underlying architecture, you use Cloud Control to

manage an enterprise-computing environment This includes tasks such as managing and

monitoring Cloud Control; managing hosts, groups, systems, and services; monitoring

targets; using the Job System and Information Publisher; viewing and comparing

configurations; and managing compliance

Hands-on practices help students learn how to use the robust features of Cloud Control to

manage, monitor, and administer their data center

This course is not intended to train you in detail about how to administer the individual target types For courses that cover the administration and monitoring of the Oracle target types

presented in this course, see the Oracle University website at http://education.oracle.com

Course Goals

After completing this course, you should be able to:

• Manage and monitor the Cloud Control framework

• Use Cloud Control to monitor your data center

• Monitor the overall health of your Cloud Control system

• Manage targets, hosts, and groups

• Use the job system to create and manage jobs to

automate commonly performed tasks

• Create and use EM reports

• View, search, and compare configurations

• Manage incidents and deployments

• Explain compliance policies and evaluate policy violations

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Lesson Objectives

After completing this lesson, you should be able to:

• Describe Enterprise Manager Cloud Control as a single

point of management and the benefits it provides

• Describe the course structure and its relationship with

other courses

• Explain the system configuration for the course practices

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As the data center grows with the growth in business, so do the challenges An

administrator is faced with challenges that include:

• Ensuring high levels of performance and availability of applications

• Identifying and resolving problems quickly and effectively

• Enabling IT professionals to use resources effectively, thereby reducing costs

• Aligning IT with business priorities to ensure that businesses are agile enough to meet the changing needs

Key Challenges for Administrators

As the need and the composition of the data center broadens

into the cloud environment, the challenges to manage it also

increase The key challenges for managing a data center

include:

• Ensuring performance and availability

• Resolving problems quickly

• Containing operating costs

• Aligning IT with business priorities

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Enterprise Manager Cloud Control is a management tool that provides monitoring and

management capabilities for Oracle and non-Oracle components It is a complete,

integrated, and business-driven cloud management solution in a single product, which is

referred to as “Total Cloud Control.”

Using Enterprise Manager Cloud Control, you can:

• Create and manage a complete set of cloud services, including

Infrastructure-as-a-service, Database-as-a-Infrastructure-as-a-service, Platform-as-a-Infrastructure-as-a-service, and others

• Manage all phases of cloud life cycle

• Manage the entire cloud stack – from application to disk, including engineered

systems (Exa series) and with integrated support capabilities

• Monitor the health of all components, the hosts that they run on, and the key business

What Is Enterprise Manager Cloud Control?

• Create and manage a complete set of cloud services.

• Manage all phases of cloud life cycle.

• Manage the entire cloud stack

• Monitor the health of all components

• Identify, understand, and resolve business problems

Self-Service IT I Simple and Automated I Business-Driven

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Key objectives in the design of Enterprise Manager Cloud Control 12c include:

• Designing a management framework that is capable of providing next-generation

functionality

• Enhancing application-to-disk manageability

• Providing a complete enterprise private cloud solution

Enterprise Manager Cloud Control 12c includes the following features:

• Enterprise-Ready Framework: Provides modular and extensible architecture, target

plug-ins, self-updateable entities, integrated Support Workbench, and centralized

incident console

• Cloud Management: Provides complete cloud life-cycle management

• Chargeback and Capacity Planning: Provides chargeback based on target types,

and uses Automatic Workload Repository (AWR) Warehouse to consolidate AWR

reports from multiple databases across the enterprise

Enterprise Manager Cloud Control 12c

Applications Management

Enterprise-Ready Framework

Cloud Management

Chargeback and Capacity Planning

Exadata and Exalogic Management

Provisioning and Patching

All of these topics are covered in

the Oracle Enterprise Manager

Cloud Control 12c New

Features self-study series.

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• Provisioning and Patching: Provides profiles for provisioning known configurations,

user-defined deployment procedures, and a software library integrated with self-updating capabilities

• Application and Quality Management: Database Replay, Application Server Replay,

Real Application Testing integrated with Data Masking, and test database management including Application Data Model

• Database Management: Provides management of Oracle Database systems, including

performance management and change lifecycle management Some aspects of

Database Management are covered in detail in this course

• Middleware Management: Provides management of Fusion Middleware systems

• Applications Management: Provides management of Fusion Applications

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Cloud Control can be used to manage the Oracle footprint in any IT organization With the

Ops Center system management functionality, the footprint includes the server and storage arenas as well Manageability is built in to the core infrastructure and to the applications that run on that infrastructure This approach makes the IT infrastructure increasingly self-

managing and addresses complex cross-tier diagnostic issues The integration extends in

two dimensions:

• First, you monitor and manage everything in one place (packaged applications,

custom J2EE applications, SOA applications, databases, virtualization layer, hosts,

and storage), including third-party components that are integral to an enterprise

application that delivers business services In addition to managing the Oracle and

non-Oracle products, Cloud Control offers the capabilities to integrate with a variety of other event-management systems and help-desk applications

• Second, Cloud Control provides a breadth of capabilities across the life cycle of what it takes to operate enterprise software deployment, patching, real-time monitoring and

Built-in and Integrated Manageability

Covered in separate OU training courses

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Configuration changes, authorized or unauthorized, are one of the leading causes of a

variety of problems in the data center Some estimates attribute 80% of operational

problems to unauthorized configuration changes

Cloud Control’s solution for configuration management spans beyond the application stack, down to the hardware and storage components It consists of four major areas:

1 Before you can manage configurations, you need to know what you have—which

hardware, which software, and how each one of these components is configured

Cloud Control provides a rich solution for discovery of Oracle and non-Oracle assets in your environment It discovers all elements of the stack right from the hardware to the

business application and provides out-of-the-box dependency tracking of components that constitute Oracle business applications

2 To manage and analyze changes to these configurations, Cloud Control offers the

Discovery and Asset Tracking

Comparison History, and Reporting

Configuration Compliance

Real-Time Config Change Detection

Configuration Management

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3 Rather than be reactive and perform configuration comparisons to find out who made

what changes, you can be proactive and specify best-practice configuration policies for your assets Cloud Control provides hundreds of out-of-the-box policies In addition,

you can define your own policies suitable for your environments

4 Finally, there are environments where you need to know about configuration changes

in real time

Cloud Control is integrated with My Oracle Support Configurations stored in Cloud Control

can be uploaded to Oracle Corporation to aid personalized support through My Oracle

Support

Note: This course addresses primarily target configuration, not EM configuration More

detailed EM configuration, especially in an HA environment, is covered in a follow-on course

titled Oracle Enterprise Manager Cloud Control 12c Advanced Configuration.

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The image in the slide is of the Enterprise Summary page of Oracle Enterprise Manager

Cloud Control 12c The user interface (UI) functionality includes:

• Information displayed in graphs and tables

• Summary information with drill-down capability to relevant details

• User-selected home page from a predefined set, or based on any page in the console

• Menu-driven navigation

• Global target search

• History and favorites

• Customizable target home pages (per-user basis)

Enterprise Manager Cloud Control 12c

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The planned courses may not be listed with the official final titles.

This Course in Context

• Oracle Enterprise Manager Cloud Control 12c: Install and

Upgrade

(for EM administrators or operators)

• Oracle Enterprise Manager Cloud Control 12c: Overview

Bundle: Self-Study Course

Oracle Enterprise Manager Cloud Control 12c:

Management Bundle: Self-Study Course

• Oracle Enterprise Manager Cloud Control 12c Advanced

Configuration

• Planned: Enterprise Manager Cloud Control 12c - Cloud

Management

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The suggested schedule for the course is shown in the slide The actual lessons covered

each day will be determined by your instructor

Course Schedule

1 1 Introduction

2 Reviewing EM Core Concepts

3 Managing EM Cloud Control

4 Monitoring Targets

2 5 Managing Hosts

6 Managing Groups

7 Managing Systems and Services

8 Using the Job System

9 Managing Incidents

3 10 Patching and Provisioning

11 Managing Configurations

12 Managing Compliance

13 Producing and Using EM Reports

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The classroom setup (as shown in the slide) provides each student with access to:

• A Linux desktop, which is used to access the OMS and, if needed, the Oracle Virtual

Machine (OVM) Main components of the OMS are the Cloud Control application and

the WebLogic Server

• A virtual Linux machine, which contains the Cloud Control installation, including the

Oracle Management Agent (OMA), Oracle Management Service, and Oracle

orcldatabase Browser

Oracle Management Agent (OMA)

Oracle Virtual Machine (OVM)

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Answer: a

Quiz

The Oracle Management Server is made up of the WebLogic

Server and Cloud Control application.

a True

b False

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Summary

In this lesson, you should have learned how to:

• Describe Enterprise Manager Cloud Control as a single

point of management and the benefits it provides

• Describe the course structure and its relationship to other

courses

• Explain the system configuration for the course practices

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This is a mandatory task It is a prerequisite for all the practices that follow.

Practice Overview:

Introduction

This practice covers verifying your VMs and preparing your

hands-on environment.

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Oracle Internal & Oracle

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Reviewing Enterprise Manager Core Concepts

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Objectives

After completing this lesson, you should be able to:

• Confirm your understanding of the Cloud Control

architecture

– Describe the different components of Cloud Control

– Explain the architecture of Cloud Control

– List the target types managed by Cloud Control

• Explore the Enterprise Manager interface

• Monitor the availability and performance of Cloud Control

components

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1 Name the core components of Cloud Control:

- Oracle Management Repository (OMR)

- Oracle Management Service (OMS)

- Oracle Management Agent (OMA or Agent) with Plug-ins

- Cloud Control console (GUI interface) and EMCLI (command-line interface)

Core Components

Host A

Cloud Control Application WebLogic Server

Plug-ins OMR

OMS OMA Cloud Control Console, EMCLI

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2 What is a target?

A target is any software or system for which there is a Plug-in Each Agent Plug-in

is specific to a particular target type and offers special management capabilities

customized to suit that target type

3 List the target types managed by Cloud Control:

The list of targets includes Oracle Database, Oracle Database Listener, Fusion

Middleware products, Oracle Application Server, Oracle WebLogic Server, Oracle

E-Business Suite, Oracle SOA applications, Exadata, Exalogic, Oracle Applications,

Oracle Identity Manager, Oracle Siebel, Oracle PeopleSoft, and third-party

products

Databases Listeners

Oracle Applications Fusion

Middleware

Third-party applications

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4 Describe the communication between the core components.

The communication flow between the core components is as follows (with default

port values):

- The Agent uploads data to the OMS via HTTP on port 4889 or via HTTPS on

port 4900 This communication is designed to work across wide-area

networks, so a low-bandwidth connection is okay

- The OMS communicates with the Agent via HTTP or HTTPS on port 3872

- The OMS communicates with the OMR via JDBC on port 1521 OMS and

OMR should be close together and have a good bandwidth and low-latency

connection

- Cloud Control console users access the Cloud Control webpages via HTTPS

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What do you know about the core components?

Potential answers for the OMAs or Agents:

• Are Java applications

• Are installed in their own ORACLE_HOME (unless you are using a shared

NFS-mounted agent binaries location)

• Run on hosts (only one Agent is required on a host.)

• Gather metrics data about monitored hosts

• Communicate via clear HTTP or secured HTTPS traffic with OMS to upload metric

data

• Use Plug-ins to discover, monitor, and manage the targets running on the host

The EM administrator can initiate a guided discovery or configure Auto Discovery,

which runs at regular intervals and looks for known, unattended targets, allowing

OMS

Core Components

Plug-ins OMR

Oracle Applications Fusion

Middleware

Third-party applications

Cloud Control Console, EMCLI

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Plug-ins:

• Have Agent-side and OMS-side components, and the OMS-side Plug-in determines

the management options and behavior that is exposed through the Cloud Control

console

• Gather configuration information from their targets

• Monitor their availability and performance

• Manage the targets as directed by the OMS

• Are installed by default: The Oracle Database and Oracle Fusion Middleware Plug-ins

• Can be updated independently of the Agent and other Plug-ins

The OMS:

• Is a J2EE application deployed on Oracle WebLogic Server

- The Oracle WebLogic Server is Oracle’s application server solution

• Can push the agent to any host that it can access across the network by using a

secure shell (SSH) connection

• Can clone the OMA from one host to one or more other hosts of the same operating

system (This copies not just the software but the configuration of the Agent.)

• Stores the collected data in the OMR

• Accesses the OMR for automated and manual reporting and monitoring

• Co-ordinates the OMAs

• Communicates with the OMAs to orchestrate the management of their monitored

targets

• Runs the Cloud Control console webpages

The OMR:

• Resides in an Oracle database

• Includes (about 4,000) schema objects belonging to the sysman user

• Must be installed in a pre-existing database

• Can be installed in a Real Application Clusters (RAC) database for high-availability

(HA) requirements

• Contains information about Cloud Control users and administrators, targets and

monitored applications, groups, systems, incidents, and other Cloud Control objects

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The communication flow between the Cloud Control components is illustrated using

directional arrows because only communication between the Agent and the OMS is

two-way All the ports shown and listed in the slide are default values that can be changed

during installation, either by the installer as it searches for available ports, or explicitly by

you You can also change ports after installation

• The Agent uploads data to the OMS via HTTP on port 4889 or via HTTPS on port

4900 (designed to be able to work with WAN)

• The OMS communicates with the Agent via HTTP or HTTPS on port 3872

• The OMS communicates with the OMR via JDBC on port 1521 Although the OMR

will return data to the OMS, this is not considered to be a separate communication

between the two; hence, the flow is shown to be unidirectional from OMS to OMR

• Cloud Control console users access the Cloud Control webpages via HTTPS on

port 7801 or via HTTP on port 7788

Review: Communication Flow

Cloud Control Console User

OMR

OMS

Push via SSH

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Transition from Host to Managed Host

The OMS can push the agent to any host that it can access across the network by using

a secure shell (SSH) connection After being connected using authentication credentials

supplied through the Cloud Control console, the agent image is sent in compressed form,

then uncompressed and installed You nominate the installation directories in the Cloud

Control console when initiating the agent push job The agent can be pushed to hosts

that are:

• Known to the Cloud Control administrator as hosts on the network yet to be

managed by Cloud Control

• Discovered by Cloud Control as unmanaged hosts

You can also get Cloud Control to clone the agent from one host to one or more other

Review: Agent Installation

Oracle Management

Service

Agent push to specified host

Agent push to discovered host

Install from software

distribution

Agent clone between hosts

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After the Agent has been installed on a host, it needs to look for targets that it can

manage As a Cloud Control administrator, you can guide that process from the Cloud

Control console pages Guided discovery allows you to nominate a family of target types

that you want to search for, such as database and listeners, and then the agents where

you want that search to be executed If any new targets are discovered, the appropriate

plug-in will be pushed from the OMS if it is not already installed on the agent, the target

will be recorded in the OMR, and monitoring will commence

You can also configure auto discovery to run at regular intervals and get an agent to

search for known targets unattended, allowing you to review the results at a later stage

and promote discovered targets to become managed targets

Review: Target Discovery

Auto Discovery executed by OMA

Databases Listeners

Application servers

Host target informationServer A

Third-party Applications

E-Business Suite

Oracle Management Agent

Guided Discovery

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For agent-based discovery, you need to know the host names before you can discover

the products that are configured for that machine

Agent-less discovery uses NMAP functionality to scan your network, discover hosts, and

make some educated guesses about which software those hosts are running These

hosts are essentially discovered as unmanaged targets that you can seamlessly upgrade

to a managed target, which then pushes the agent software to the hosts and discovers

the configuration information

A sample workflow:

• Discover hosts (and their services) on a network by configuring Auto Discovery via

Setup > Add Target > Configure Auto Discovery

• Deploy Oracle Management Agent on those hosts by promoting a discovered host

to a managed target via Setup > Add Target > Auto Discovery Results; select a host

Understanding Automatic Discovery of Targets

• Agent-based discovery:

– Requires that you provide the host names

– Can be performed on a single host or multiple hosts

• Agent-less discovery:

– Is performed via an IP scan over the network

– Involves the following steps to configure and use:

1 Configure Auto Discovery, which returns a list of hosts (and their services) as unmanaged targets

2 Review the discovered results and promote unmanaged

to managed hosts (pushing OMA to host)

3 Promote discovered non-host targets to managed targets

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Targets are the entities that Cloud Control manages To do so, it uses target-type specific

plug-ins and host-specific agents

Cloud Control can monitor, administer, maintain, and manage different types of targets as

listed in the slide As your environment changes, you can add and remove targets from

Cloud Control as needed The commonly used Oracle targets (including Cloud Control

components, such as the OMR and OMS) are predefined as part of the base Cloud

Control product, but Cloud Control has an open API that enables you to create custom

targets

Describing Different Target Types

Cloud Control can monitor, administer, maintain, and manage

many different types of targets including:

• Oracle Databases

• Oracle Database Listener

• Oracle Fusion Middleware products

• Oracle Application Server

• Oracle WebLogic Server

• Oracle applications, including E-Business Suite, SOA,

Siebel, and PeopleSoft

• Exadata and Exalogic

• Cloud Control Components: OMR and OMS, and so on

• Third-party products

OMA

Managed Target

DB

HOST

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