TOEIC based exercises part3 answer keys

This transcript refers to the audio file 006_TOEIC_part3.mp3 — Honey, we need to cut our expenses.. A Buy a ticket for the non-stop flight This transcript refers to the audio file 010_T

Trang 1

— Hi Selynn What are you working on?

— Oh hi Peter I'm trying to finish my presentation for tomorrow's meeting I'm way behind

— I worked late yesterday finishing mine Is there anything I can do to help you?

— Thanks, but not right now I'll let you know if I need anything later

Answer keys

1) Where is the conversation taking place?

(B) In an office

2) What problem does the woman have?

(C) She is struggling with her presentation

3) What does the man offer?

(A) To help

This transcript refers to the audio file 002_TOEIC_part3.mp3

— Hello, Crusty Catering How may I help you today?

— Yes, I'm with the Colbert Corporation We're having a company party next Friday, and I need to arrange for all the food and drinks

— OK How many people do you expect to entertain? And will it be an indoor or outdoor affair?

— About 100 employees will be there And we'll hold it indoors in one of our large conference rooms

Answer keys

1) What does the man plan to do?

(A) Have a party

2) Why does the man call the woman?

(D) To order food and drinks

3) Where will the party be held?

(B) At the man's company

Trang 2

— Hey, Cindy How are you doing with your new business?

— Hey, Greg It's going well I signed up two new clients last week, and now I have five total

— Wow, five already That's great! How do you like being self-employed?

— Oh it's wonderful I can work from home, and even from the coffee shop And I can set my own hours I did a conference call last week while I was wearing my night gown and

bathrobe

Answer keys

1) What are the speakers talking about?

(C) The woman's business

2) How many clients does the woman have?

(D) Five

3) What does the woman say about self employment?

(A) She loves it

— Hello, XYZ Accounting? Could I speak to Craig Robinson please?

— Mr Robinson's in a meeting right now Can I put you through to his voice mail?

— No thanks I'll try back later I just have a couple of quick questions about deductions for

3) What does the man suggest the woman do?

(D) Speak with someone else

Trang 3

— Excuse me I'm afraid I'm a bit lost I'm looking for the library

— The library? Let's see The best way to get there is to go back to this street in front of the store and turn left Go two intersections, then take a right onto 72nd Street

— Honey, we need to cut our expenses I think we should refinance our mortgage I heard an

ad on the radio today It said that the interest rate right now is only 5 percent

— Hmm That's a good idea What's our mortgage payment now, about $300 a month?

— Yes I called the phone number on the radio ad The gentleman said we could lower our payment to about $200 a month if we refinance soon

— Let's make an appointment with the mortgage company We sure could use an extra hundred bucks each month

Answer keys

1) Who most likely are the speakers?

(D) Husband and wife

2) What does the woman suggest?

(A) Reducing the house payment

3) What will the speakers probably do next?

(A) Schedule a meeting

Trang 4

— Oh no The phone company dropped my call again, right in the middle of the conversation! I'm fed up with Z-Mobile!

— I use Rewired I hardly ever get dropped, and long distance calls in the US and Canada are free Plus, I can choose four friends to talk with each month as long as I like

— Really? You get unlimited minutes with four people? How much do you pay each month?

— I pay a flat fee of $70 for up to 700 minutes, but you can choose pay-as-you go plans too

I really like Rewired You should check it out

Answer keys

1) What are the speakers mainly discussing?

(B) Cell-phone companies

2) What problem does the man have?

(C) His call got cut off

3) How does the woman suggest solving the problem?

(B) By considering a new cell-phone carrier

— Hey Mark, what's the policy for vacation requests? I'd like to take time off in July, when the kids are out of school

— You and everybody else You've got to submit a form to Human Resources It's first come, first serve, based on seniority

— I see My chances wouldn't be very good then, would they? Maybe I should try for

February, when the kids have mid-winter break

3) What does the man say about vacation requests?

(C) Senior employees get first choice

Trang 5

— Yes, I need a round-trip, first-class ticket to Seoul, leaving on the 13th and returning on the 20th

— Yes sir Let's see we have two flights on the 13th The first is non-stop and leaves at 7 a.m The second leaves at 11 a.m with a two-hour layover in Tokyo And for the return flight

on the 20th, the non-stop leaves at 8 a.m., and the layover flight leaves at noon

— I'd prefer the non-stop, if it's not much more expensive

— The non-stop is $500; and the flight with the Tokyo layover is $475

Answer keys

1) What does the man want to do?

(C) Buy an airline ticket

2) What position does the woman hold?

(B) Salesperson

3) What will the man probably do next?

(A) Buy a ticket for the non-stop flight

— So, the 20th won't work for you How about something the following week?

— That would be the week of the 23rd Let's see I have time on Monday afternoon and Wednesday morning Does either of those work for you?

— Monday doesn't; I'll be out of town Wednesday, later in the morning would Say, 11:30?

— OK, 11:30 Wednesday Where?

Answer keys

1) What is the main purpose of the conversation?

(D) To set an appointment

2) Why can't the woman meet the man on Monday?

(B) She will be travelling

3) What will the woman probably do next?

(C) Suggest a location

Trang 6

— Look at the price of this bread Three-ninety-nine a loaf? Can you believe it? Last summer

it was only two-seventy-five!

— I know Everything's going up so fast This coffee has jumped from four dollars to five twenty five And eggs went from one eighty nine to three thirty two

— It's not just food either My electricity bill's soaring, and I read this morning that garbage collection is going up 15 percent next year I don't know how I'm going to afford it

— Me either My salary can't keep up with inflation Our family's had to cut back on lots of things We just got rid of our cable television, and we're going down to one car soon

Answer keys

1) What are the speakers doing?

(B) Shopping for groceries

2) What is the main purpose of the discussion?

(D) To complain

(A) Get rid of his second car

— Well, Ms Gantz, your resume is certainly impressive, and I see you have a lot of

experience in the electronics field Now I'd like to ask you a few questions First, why do you want to join our firm?

— Eldridge Electronics is one of the most well-respected companies in the industry Not only for the quality of your products, but for the way employees are treated Eldridge offers an opportunity to challenge myself, and to be fairly rewarded for doing so

— I see And does your current employer know that you are in the market for a new position?

— Not explicitly, but my manager understands that I've been there six years now, and I've basically reached the top of the ladder in terms of what I can do with them In fact, he

recently joked that he'd better find a way to keep me busy or else he'd lose me

Trang 7

— Hey Jessica, Merry Christmas! I haven't seen you since the last company party What's new in the sales department?

— Hello there Henry Merry Christmas to you too! I've been busy, mate I just got back from Hong Kong, and after the holidays I leave again for Europe The new XP3000 is selling like hot cakes We can't seem to keep enough in stock How are things in accounting?

— We've been hopping too, trying to get all the end-of-the-year sales figures done by next week It looks like we're going to beat the industry analysts' fourth-quarter estimates by about

15 percent

— That's wonderful news, of course But frankly, I could do with a bit of a rest I hope things either cool down or we make some new hires I've hardly had time to do Christmas shopping for my family! But anyway cheers!

— Good morning, Mr Wooster Bill Callahan rang this morning, and he wants to reschedule his meeting with you from this afternoon to 8 a.m tomorrow Also, Ms Flaxon from the Bermuda Group faxed a contract proposal It's on your desk She'd appreciate a response by Thursday, if possible

— Morning, Ms Hobbs Yes, go ahead and move the Callahan meeting to tomorrow, then ring Paul Frazier and ask if he has time for a conference call this afternoon, say about 3 If he doesn't, let's aim for late tomorrow morning

— Very good sir Also, don't forget you have a noon luncheon today at the Rotary Club

— Thank you That reminds me, could you please phone Dryden's Dry Cleaners and have them deliver my blue knit suit by 11:30? I'd like to wear that to lunch

Answer keys

Trang 8

— Hello, Sue? This is Damon Guenther My plane had an electrical problem, so my flight from Munich was delayed and I missed my connecting flight here in Chicago The earliest flight I can catch leaves at 4:30 and arrives in Denver at 7, so I'm going to miss the

presentation at 3 today

— I'm sorry to hear that, Damon Unfortunately, we can't reschedule the presentation,

because Sam Hawthorn has come from Boston to give it, and he has to return tonight But I'd really like you to see it

— I know Is there any way you could set it up as a videoconference? That way, I could stay

in Chicago and participate online

— That's a good idea I'll try Let me talk with our technical support crew, and I'll get back to you soon Meanwhile, go ahead and book the 4:30 flight In a worst-case, we'll videotape the presentation and you can watch it tonight after you arrive

Answer keys

1) What is the man's problem?

(B) His plane arrived late

2) When will the man's flight depart?

(B) At 4:30

3) Where is the man now?

(C) In Chicago

— OK, Mr Lancaster Let me summarize your order You want two cases of printer ink — one black and one color; 50 reams of copy paper — the bright white kind; six cartons of legal envelopes; and 50 boxes of manila folders Is that correct?

— Yes it is And can I expect that to arrive within a week? We need it by next Monday

— With standard shipping, it will get there within 7 to 10 business days If you need it sooner,

we should use expedited shipping That would cost $30 instead of $15 for standard, but it would guarantee arrival within 3 to 5 days

— Hmm well, I guess we'll have to go with the expedited, then Would it be possible to order additional items for the same shipping fee?

— Sure You could add up to 25 pounds on your order But after that, the expedited fee would be $2 per five pounds

Answer keys

1) What is the relationship between the speakers?

Trang 9

— Good day, how can I help you madam?

— I'm afraid I need to return this mobile phone You see, it doesn't work properly First of all, the numbers 5 and 9 stick when I dial Secondly, the camera won't switch on when I want to take pictures

— I see Terribly sorry about that Our store policy is no refunds, but as long as you have your receipt, you can exchange the phone for any model of equal or lesser value And I'll check to make sure your new phone works properly before you leave the store

— Thank you very much I'll have a look around then, and decide which one I want Do you have any recommendations?

Answer keys

(A) Her cell phone isn't working

2) Where is this conversation taking place?

(B) In a store

3) What will the man probably do next?

(C) Help the woman choose a phone

— Congratulations, Gino! Or should I say, "Vice President Martenelli?"

— (chuckles) Not yet, Marie It doesn't take effect until next month I am excited about the new opportunity though And a little scared too, to tell you the truth It's more money, but also

a LOT more responsibility I'm not sure I'm ready for this

— Sure you are And you're going to do just great! After all, Ms Robertson wouldn't have chosen you if she didn't think you were well-qualified You've earned your new position, so relax I'm proud of you!

— Thanks, Marie Actually, I am going to relax for a while I'm taking some vacation time and going to Mexico for a week before I start

Trang 10

— Betty, fancy seeing you here I didn't know you rode the subway

— I don't usually It's just that I'm fed up with driving and paying so much for gas, and the buses are crowded and unreliable So I thought I'd give this a try

— I know what you mean I started taking the subway two years ago, and it's wonderful! From the Scott Street station, it's only a block and a half to our building And going home, the 52nd Street stop is only two blocks from my apartment When I was driving, I wasn't getting nearly as much exercise

— Exactly! Plus, the subway's cheaper than gas in the long run And the trains leave every

15 minutes, so if I miss one I don't have to wait long for another So, did you say we should get off at Scott Street?

Answer keys

(C) Business colleagues

(A) The merits of the subway

3) What does the woman say about the subway?

(C) It's more convenient than a bus

— Hello, my name is Sarah Simmons, and I'd like to cancel my cable-TV service please

— Certainly, Ms Simmons Could I ask the reason why you're canceling?

— It's just too expensive right now, and there are so many channels that we never watch We're finding it's not a good value for our money

— I understand, ma'm I see that you have our premium package Have you considered trying a different package, such as cable basic or basic-plus? These cost less, and also give you fewer channels

— We've considered it, but we can't afford even basic cable right now You see, my husband was just laid-off So I'm afraid we'll need to cancel all cable for the time being

Answer keys

1) What does the woman want to do?

(B) Stop receiving cable television

2) What does the man suggest?

(A) Switching to a cheaper package

Trang 11

— Hello, Lance Smithers? This is Victoria Balderston in corporate headquarters The reason I'm calling is that I haven't received last month's expense reports from your office yet, and they were due on Tuesday Was this something that was overlooked?

— No, actually sent them to you on Monday with the company courier I'm sure of it You haven't received them yet? That's strange

— Yes, it is Listen, I can check with the courier's office, but in the meantime, could you send please the expense reports again today, just to ensure that I have them by this afternoon? I'd really appreciate it

— Sure, no problem Let's see, it's 8:45 I'll try to get them on the 9 o'clock courier run, but if I miss that I'll have them ready for the 11 o'clock pickup Sorry about the confusion

Answer keys

(C) Colleagues

2) What is the woman's problem?

(A) She is missing important information

(B) Deliver reports via courier

— Oh no, the stock market's down again today! I bought Microfirm last month for $20 a share Today it's at $12.28 All my other stocks are down too, except for a couple Maybe I should find another place to put my money

— Hey, Fred, I know it's rough My portfolio's decreased too But you have to remember that the stock market is cyclical There are always good times and bad times The key is to be patient You don't need your money right away, do you?

— No, not immediately But I will in about 10 years I saw a bond mutual fund yesterday that's paying 5.2 percent And my bank is offering a three-year Certificate of Deposit at 4.5 percent

— Bonds and CDs have their place in a financial portfolio But for long-term investing, there's nothing better than stocks The stock market has averaged about a 10-percent annual return over its history It's tough to get that kind of consistent profit anywhere else

Answer keys

Trang 12

— City utility department, Mary Chambers speaking How may I help you?

— Yes, I'm new to the city and I'm trying to figure out how garbage and recycle collection work It's my understanding that garbage is collected on Wednesdays, and recyclables such

as paper, plastic and glass are collected on Thursdays Is that correct?

— No sir, it's the other way around Recyclables are Wednesday, and garbage is Thursday You need to put your garbage can next to the curb in front of your house by 7 a.m

Thursdays You should have two recycling containers, one for paper and cardboard, and one for glass Those need to be set in front of your house by 7 a.m Wednesday On both those days, our pick-up trucks will be there sometime between 7 and 5

— Oh I see Thank you very much for your assistance Just one more thing I heard that the city is going to start collecting yard waste soon Can you please tell me about that?

(C) Explain about a new service

— Thank you Karl, that was a good summary from accounting Next on the agenda is a report from the research department Laura, how are coming on the new web browser?

— Well, the project is a little behind schedule, because last month's storm delayed a

shipment of computer chips from Taiwan But we're testing a prototype browser, and hope to have it in beta stage within eight weeks, which will be an exciting step for the company This browser will host an internet platform, meaning all customers will need is our browser to access the World Wide Web

— That's exciting news, indeed, Laura! Do you have all the components you need now to complete the testing before it goes to beta? Is there anything else we need to order?

— We should have everything we need, barring unforeseen circumstances Hashkeem and Martin are working on the prototype practically 24/7, and they'll let me know if anything unexpected comes up

Answer keys

1) Where is the conversation probably taking place?

Trang 13

— Hey Samuel, have you heard the news about Nathan Richmond? He's going to go over to the Herald They're giving him his own column

— Really? Well, good for him, but I'm sorry we're losing him He's a great reporter, and I'll miss his stupid jokes around the newsroom How long has he been with us, about 50 years?

— (chuckles) Only about 10 I think, but it does seem longer He's kind of an institution at this paper Word is that he asked the publisher, Mr Frankel, for a column last year, but he was turned down

— What a shame If anyone deserves his own column, it's Nathan Richmond He's paid his dues, covering city politics all these years I wonder who'll cover that beat now Have you heard, Carla?

Answer keys

1) Who are the speakers talking about?

(C) A co-worker

2) What does Nathan Richmond plan to do?

(D) Accept a new job

3) Where do the speakers work?

(A) At a newspaper

— Hello, Mighty Maids Theresa Blanding speaking

— Yes Ms Blanding, My name is Tony Dodd, I have a complaint about your service I used Mighty Maids yesterday, and the woman who cleaned my home — Nora, is her name — did not do a very good job I asked her to scrub the bathroom floors, but when she finished, they looked no cleaner than before she started I also asked her to clean the oven and do some laundry She did neither I'm very disappointed, and I'd like my money back

— I'm terribly sorry to hear that, Mr Dodd Believe me, this is not typical of Mighty Maids service Unfortunately, I cannot refund your money However, what I can do is send a

different person out tomorrow, who will clean your house this time free of charge We'd like another chance to prove that yesterday was an aberration Would that be OK?

— Yes, I suppose But if the cleaner is not good tomorrow, I will not use your service again, and I'll tell everyone I know to avoid Mighty Maids

Answer keys

Trang 14

— This flat-screen TV looks like a pretty good deal It's on sale for $399 What do you think?

— That's a good price, but we should compare before we buy I saw an ad where Video Plus promises to match any competitor's offer And TVs might be cheaper there anyway I think

we ought to look in at least two stores before we get anything

— Yeah, we could, but when you figure in the cost of time and gas getting to another store, it might end up being cheaper just to buy it here right now What if we go to Video Plus and it's not any cheaper, but they just match the price?

— Yeah, I see your point, but I'd feel better if we could compare anyway If the TV is only

$300 at the other store, then it's worth the time and gas to go there How about if I call Video Plus and ask them?

— All right, that's a good idea While you're doing that, I'm going to check out MP-4s

Answer keys

(C) Where to buy a television

(A) Compare prices

3) Where is this conversation probably taking place?

(C) In an electronics store

— Ah, Shelly Back from vacation are you? You look tanned and rested It's good to see you, actually While you were gone we ran into a problem with the Martin account You see, you were away, and Gino was out sick for a week, so we missed our deadline to present the new advertising campaign to Mr Jeffries We've rescheduled the presentation for Friday

— Friday? That's a tight deadline All right, let's get Gino and meet in the conference room in half an hour Bring all the design sketches that you've worked up, and have Gino bring all the

ad copy he's written I'll grab the old power point slides and videos of Martin's current

commercials

— Right Look, I know it's not much time, but I think we'll be OK I've been working hard on the artwork, and I know that Gino was writing at home even though he was ill We'll put our noses to the grindstone the next couple of days and everything will pull together Don't worry, we're going to win this account!

Answer keys

Trang 15

— All our diamonds are the highest quality, sir Our manager hand-picks them himself Your wife is sure to love them!

— They all look pretty, but I'm not sure which kind of ring she'll like There are so many to choose from!

— Might I suggest shopping by price range, then If you tell me your budget, I can suggest a smaller range of options, and I'm sure you'll find something to your liking Also, we offer a full money-back guarantee, so if your wife doesn't like it or wants to exchange, it's no problem

— Oh OK, that sounds reasonable Well, let's see I was hoping to spend no more than $400, though I might be willing to go a little higher if I find a ring that really looks good

Answer keys

(A) Seller and buyer

(C) Buy a gift for his wife

(B) Narrowing the selections

— So in summary Michael, your review is mostly favorable You met four of your seven incentive goals, which means your bonus will total $3,000 You got high marks for

promptness and dedication, and need to improve your business etiquette and time

management Do you have any questions?

— Yes, just a couple What do you do with my performance review after I review it and sign it? Will you use it next year in deciding on salary increases?

— Those are good questions Your review will go into your file, which is part of your

permanent employment record It will be considered in determining salary, but it's just one factor among many We'll also consider your overall performance since you joined the

company, and any improvement made following this evaluation In general, you're doing very nice work Keep up the good work, and you shouldn't have any worries

— Thank you, Ms Donaldson I appreciate your fairness, and I enjoy working for you

Answer keys

1) What is the woman's position?

thu hep

Trang 16

— Yes, I need to book a round-trip, business-class ticket from San Francisco to Beijing, leaving on the 18th and returning on the 29th

— OK One minute please I can book you on Worldwide Airways, leaving at 9 a.m the 18th, with a two-hour layover in Seoul, and returning at 2 p.m the 29th, with a one-hour layover in Tokyo

— I'd prefer a direct flight Also, I'd like to depart in the morning both days, if at all possible

— Let me see I could book a direct flight at 7 a.m the 29th on Asia Air, and the return flight from Beijing would be late morning — 11 a.m — on the 29th Would that be all right?

Answer keys

(B) Buy airline tickets

2) What is the woman's position?

(C) Travel agent

3) Where is the man going?

(B) To Beijing

— Here are the steps for reimbursing travel expenses First, you need to fill out a travel voucher, that's the blue form here Take that to your manager, and get his or her signature

on the bottom line Then, take a copy of that form — that's the yellow page underneath — and turn it into accounting Be sure to attach copies of all your receipts You keep the third page, the pink form, along with all your original receipts Reimbursement checks are cut once

a month, and they are separate from your normal paycheck They usually go out on the 15th

— OK, blue form to manager, yellow to accounting I think I've got it What type of expenses will the company reimburse?

— Typically taxi, subway and bus fares; admission fees; meals and drinks up to $30 a day; and any necessary business supplies — either for use on your trip or after you return Of course, we'll also reimburse for unexpected costs, such as having to rent a hotel room if your flight is cancelled or delayed, or expenses associated with a lost wallet or natural disaster

Answer keys

(A) Business colleagues

Trang 17

— Hi, Kathern Kitchum? This is Dennis Chaix from Castro's Catering I'm sorry, but there's a slight problem with your catering menu for the party Saturday night, and I wanted to ask you how best to handle it You wanted 20 pounds of fresh caviar, but our supplier is hampered by

a labor dispute, so they can deliver only 10 pounds of caviar We could refund your money for the other 10 pounds, or substitute something else

— Oh dear Hmmm well, we have more than 200 guests, so it's probably best to substitute

at this point What would you recommend?

— Well, you wanted five pounds of smoked sardines How about 10 more pounds of those?

— No, let's do this Five more pounds of sardines, and double the amount of avocado dip, from three bowls to six Hey, while you're on the phone, can we double-check the order?

Answer keys

(B) Company-client

(C) Not enough caviar

3) What will the speakers probably talk about next?

(A) Confirming arrangements

— Hey James How's your research going for the board of directors' report? Is there anything

I can help you with?

— Thank for offering, Liv I've been summarizing customer satisfaction surveys for each quarter of last year It's pretty interesting Actually, if it's not too much trouble, would you proofreading my power-point slides? I'll have them finished in about an hour

— Sure, no problem E-mail them to me and I'll look them over Did you discover anything interesting in reading the surveys?

— Oh yes They're quite interesting Probably the most fascinating thing were the opinions about the price of our product In the first quarter, about 70 percent of the customers said it was priced fairly, but by the last quarter, when the economy had worsened, more than 80 percent said it was priced too high

Answer keys

1) Where is the conversation probably taking place?

Trang 18

— Wow, everything looks so good! I'm not sure what to order

— Have anything you like It's on the company Personally, I recommend the lobster It's fresh from Maine — the best in town But the steaks are also quite good They use only grass-fed Angus cows And for dessert, you've got to try the New York Cheesecake!

— Well thank you That all sounds delicious I think I'll have the lobster and a bowl of clam chowder How about you?

— I'm going to try a T-bone steak and a Caesar salad Now, what type of wine do you fancy?

Answer keys

(A) What to eat for dinner

2) What does the woman suggest for the man?

(C) New York cheesecake

3) Who will pay for the meal?

(B) The woman's company

— Pardon me sir I need to plug-in my laptop computer Would you mind if I used the outlet

by your chair?

— Not at all, but I'm afraid it doesn't work I tried it earlier

— Oh, that's a problem I guess we can't always count on the outlets After all, this is a coffee shop, not an office But it seems all the other outlets are being used

— Why don't you ask at the counter? Maybe they have an extension cord, so you could plug into an outlet down the hall near the restrooms

Answer keys

(B) Plug in her laptop computer

2) What problem do the speakers have?

(D) An electrical outlet does not work

3) What will the woman do next?

(C) Talk with an employee

Trang 19

— Hello, Sheila Sarkesian? This is Mark Fredricks with Watson and Williams You

interviewed with us last week

— Oh yes, Mr Fredricks How are you?

— I'm doing well I'm phoning to tell you that you're a finalist for the position, and we'd like you to come in for a second interview on Wednesday or Thursday

— Wednesday works great What time should I be there?

Answer keys

1) How did the speakers meet?

(C) At a job interview

2) Why is the man calling the woman?

(A) To schedule a meeting

3) When will the speakers next meet?

(B) On Wednesday

— Hello, Howard How's your new building coming along?

— Pretty well I'm waiting for the painters to finish so I can install carpets They still have three more apartments to paint I'm hoping they'll finish soon, because I have the units rented, but I can't let tenants move in until the carpets are down

— Have you rented all eight of the apartments?

— No, not yet I have six of them rented, and I'm advertising for the last two in the News

Post-Answer keys

(A) The man's business

2) What does the man say about carpets?

(C) He will install them after painting

3) How does the man say he will find more tenants?

(D) Through a newspaper advertisement

Trang 20

— Yes, is this Phyllis Wheatley? This is Simon from Dr Morgan's office I'm calling to remind you that you have an appointment for a physical exam on Tuesday at 10 a.m

— Oh, thank you for calling I completely forgot, and now I can't make it Sorry Can I

reschedule?

— Sure We have openings at 8 Wednesday morning or 4 Wednesday afternoon, then on Thursday at 11 a.m., and Friday in the afternoon: either 1 or 3

— Let's see I'll be out of town Tuesday and Wednesday, then I have meetings all day

Thursday OK, so put me down for Friday at 3 I promise I won't forget Sorry again

Answer keys

(C) To schedule an appointment

2) What does the woman plan to do on Tuesday?

(B) Take a business trip

3) When will the woman see the doctor?

(D) At 3 p.m Friday

— Paul, do you have a minute? I'm trying to book a venue for our annual conference, and I need your input

— Sure, Tanya What are the choices?

— Well, we could use the convention center, which is very nice, but also quite expensive The exhibition hall has a lower price, and it's more convenient, but its facilities are not as nice

— Hmm Why don't you call the convention center and see if they'll come down? If they do,

go with them, and if they don't, go with the exhibition hall

— That's a good idea Thank you, Paul Well, I'd better get right on it I have to decide by Friday

Answer keys

(A) Choose a building

(B) Trying to get a discount

Trang 21

— Hi Thomas! I haven't seen you in awhile

— Hey Debbie Yes, it has been a long time How's Gabe doing? I heard he got a promotion

at the Business News

— Yes, he's going to be the special-sections editor It's a great opportunity for him, and we can really use the extra money

— Tell him congratulations for me We should get together for dinner sometime soon and catch up

Answer keys

(A) The woman's husband

(B) Friends

(C) Having dinner

— Good morning Welcome to Boston Are you here for the management convention?

— Yes, I am Where do I go to check in?

— The registration tables are on the left side of the room After you register, go to the tables

on the right for a schedule of seminars and more information about convention activities There's free coffee and donuts in the foyer

— Thank you Before I start, I need to use the restroom

Trang 22

— Where are you going?

— London How about you?

— New York first, then Atlanta and Chicago I've got meetings in each city the next three days

— Wow, that's a tight schedule I'm going to hook up with friends and relax for a couple of weeks I don't want to even think about work for awhile

(A) Take a vacation

— Wanda, something personal's come up, and I need to rearrange my schedule for

Wednesday Could you please call Jim Haskell and move our Wednesday morning meeting

3) When does the man want to hold the conference call?

(B) One o'clock Tuesday

Trang 23

— Yes, I'd like a double cheeseburger, small fries, and a chocolate milkshake please

— I'm sorry, our milkshake machine is broken How about a Coke instead?

— I think I'll have a medium root beer Also, could you make the fries a large, please?

— No problem So, that's a double cheeseburger, large fries and a medium root beer Would you like anything else today?

Answer keys

1) Where is this conversation probably taking place?

(C) At a fast-food restaurant

(A) A broken appliance

3) What does the woman say about her order?

(B) She asks to change the size of her fries

— Hi Emily I saw the article on your firm in the Times Nice picture of Mr Kramer

— Yes, it was a good shot The writer was basically accurate, but unfortunately he got a couple of things wrong First, he said that Mr Kramer is worth of $1.5 million dollars

Actually, it's $1.5 billion

— Yeah, I thought that figure sounded too low What was the other mistake?

— Well, he reported that we were the seventh largest firm in our industry Actually, we're the second largest

Answer keys

1) What are the speakers mainly talking about?

(D) A newspaper story

2) What does the woman say about Mr Kramer?

(C) His net worth is $1.5 billion

3) What does the woman say about her firm?

(A) It's the second largest

Trang 24

— Jordan, I can't get this new printer to work Do you have a minute?

— Sure, Mandy What's the matter?

— I pressed the print button on the computer, but nothing happens I checked; and the printer's plugged in Can you check it out?

— Let me see Oh, here's the problem The driver for the printer hasn't been installed on your computer You need to use the CD-ROM that came with the printer to install the driver After you put the CD-ROM in, just follow the instructions on the screen

Answer keys

(C) Her printer won't print

2) What does the woman want the man to do?

(B) Examine the printer

3) What does the man tell the woman?

(B) To use software

— Excuse me, please Do you have these Brooksbury trousers in size 38?

— I'm sorry, but we're out of size 38 in Brooksbury We do have 38s in Foster trousers They're 100 percent cotton, very comfortable and stylish Would you like to try on a pair of those?

— Hmm, all right How about these Brooksbury shirts? Do you have any larges in blue?

— I'm afraid not We have Foster larges in blue Why don't you try one of those to match your pants?

Answer keys

1) Where is this conversation most likely taking place?

(A) In a clothing store

2) What position does the woman hold?

(C) Sales person

3) What does the woman suggest that the man do?

(A) Try a different brand

Trang 25

— Hello? This is Martha Hadley at 274 Bagley Boulevard I'm having trouble with my cable

TV, and I need someone to come to my home and fix it This is the third time I've called!

— Oh, I'm terribly sorry ma'm What seems to be the trouble?

— There's a loose connection with the main cable wire into my home, so none of my cable channels come in clearly They're all fuzzy I've already told you that! I called three days ago, and you said you'd come out the next day I waited all day, but nobody came!

— My apologies, Ms Hadley I can assure you we will have someone there tomorrow

morning at 8 a.m sharp

(C) Send a worker to the woman's home

— Hey Ellie We're going to Lucky Dragon for lunch Want to come?

— I can't I'm covering the phones for Scott He had an 11:30 dental appointment

— Oh that's too bad Want us to bring you something back?

— Yes, thank you I'll have the Kung Pao Chicken with Chow Mien Could you hand me my purse, please?

Answer keys

(D) Colleague-colleague

2) Why can't the woman go to lunch?

(A) She is helping a co-worker

(B) Give the man money

Trang 26

— Hi, I'm Darryl Johnson with Tri-Core Industries

— Marcia Watson, Balfour Inc Pleased to meet you How are you enjoying the presentations

2) What does the man say about the presentations?

(B) They are informative

3) What does the woman want?

(A) Additional sessions

— Hello? I'm calling about the two-bedroom rental you have advertised on the Home Base website Is that still available?

— Yes it is If you'd like to see it , we can make an appointment for this afternoon

— OK, but before I see it, I'd like a little more information The ad said it was $1,500 a month, plus the first and last month rent in advance, plus a cleaning deposit How much is the

cleaning deposit? Also, how many bathrooms does it have?

— It has two bathrooms, and the cleaning deposit is $500, half of which is non-refundable

Answer keys

(B) Rent a home

2) What does the man say about the cleaning deposit?

(D) He will keep half of it

(C) Make an appointment

Trang 27

— Excuse me Do you know if I can catch the 325 express at this stop?

— No, only the regular 325 You can catch the express on Fifth Street Go up to the

intersection, turn right, then take the first left onto Fifth The stop will be on your right

— Thank you Would you happen to know how often the 325 express runs?

— Every 20 minutes, I believe It's 3:10 now, so if you hustle you can catch the next one

Answer keys

(A) At a bus stop

2) What does the man want to know?

(C) Where to board a bus

3) What does the woman suggest the man do?

(B) Hurry

— Our revenues are down 20 percent this quarter Anyone have ideas how to bring them up?

— I think we need to promote more heavily Our new X-3PO is a great product Once more people know about it, sales will soar This will create demand for our other products

— So, are you saying we should spend more money on advertising?

— Not necessarily But we should try different advertisements designed to get the X-3PO in customers' hands Like 2-for-1 deals, and free downloads on new X-3POs

Answer keys

(D) How to make more money

2) When does the conversation take place?

(A) During a meeting

(C) New promotions

Trang 28

— Morning, Melissa Where are you off to so early on a Saturday?

— There's a huge sale today at CostLess Most items are at least 50 percent off The store doesn't open until 9, but I need to get in line

— Well, you'd better bring a book or a laptop with you; it's going to be a long wait Those CostLess sales are always crazy Good luck fighting the mob!

— Oh I don't mind I have some knitting to keep me busy, and it's worth it to get half off a new TV Have a good day!

3) What does the man say about the sale?

(D) There are too many people

— I'll take two Here you are

— Do you have any smaller bills? I'm afraid I don't have change for a hundred

— I'm sorry, I don't And I don't have my checkbook with me either Do you accept credit cards?

— No, only cash and check There's an ATM machine in the bank across the street

Answer keys

(A) Salesman-buyer

(C) She does not have enough money

3) What does the man suggest that the woman do?

(B) Get a smaller amount of money

Trang 29

— You know who I ran into yesterday? Lenny Ramos!

— Lenny, our former programmer? What's he doing these days?

— He was out of work for three months after he got laid off here, but now he has a new job with Banana Computers He loves it, and he's making more money

— Good for him! He's such a hard worker, I knew he'd land on his feet

Answer keys

(B) An ex-colleague

2) What does the man say about Lenny?

(D) He really likes his new job

3) What does the woman say about Lenny?

(A) He is diligent

— Oh no! I can't get a signal with my cell phone I've just about had it with this cell company!

— Hmm, I can get a signal here Why don't you try my cell provider? I've been very happy with them I pay $60 a month, and they gave me a free phone

— Only sixty dollars a month? My company charges $79, and I had to pay for my phone on top of that Plus, you get better reception

— Come on, let's go to my cell phone store I'll introduce you to my sales agent, and she'll set you up

Answer keys

(C) Mobile phone service

2) How does the woman feel about her cell phone company?

(B) Frustrated

3) What does the man suggest that the woman do?

(C) Change vendors

Trang 30

— I just feel exhausted lately, like I can't get enough sleep And I seem to have a constant headache How about you?

— I fell and hurt my wrist a couple of days ago I thought it was just a sprain, but it still throbs and it hurts when I use the keyboard, so I thought I'd better get it checked out

— Yes, that's a good idea You can't be too careful when it comes to your health

— Ms Westerman

— Oh that's me Nice talking with you Good luck

Answer keys

(A) In a waiting room

(B) He is tired

(A) She injured her wrist

— Hello, Ellison residence, Linda speaking

— Linda, this is Paul McCarthy from Technocratic We've reviewed your resume, and

decided we'd like you to join our team Congratulations! Could you start next week at 8 a.m Monday?

— Thank you! That's great! Yes, Monday at 8 would be fine

— OK, super Before you begin, we need you to fill out some additional paperwork Is there a day this week that you could come in for an hour or two?

Answer keys

(D) Manager-applicant

2) Why does the man phone the woman?

(C) To offer her a job

(B) Set an appointment

Trang 31

— Hey Bill, do you have any change? I need some quarters for the vending machine

— Another healthy lunch today, eh Paula? Let me see, I can change a dollar Here you are

— Thanks I'm working on the Pratt Project It's due this week, and I don't have time to get out for lunch Oh no, I need two more quarters

— Why don't you ask Theresa? She'll be back soon

Answer keys

(B) Co-workers

(A) She needs coins

(D) To wait for a colleague

— Hello Mary, this is Ted My flight just landed I thought you had arranged for someone to meet me here and take me to the hotel

— I did! Wasn't there someone there holding a sign with your name on it?

— No there wasn't I've claimed my luggage, and now I'm not sure what to do

— OK, hold tight and I'll get somebody there as soon as possible Sorry for the

Trang 32

— I don't know I think I like the JZ computer better What do you think?

— Well, the JZ does have more memory, and it has a lot of extra features But I think we get more for our money with the Zell

— Yeah, the Zell is a lot cheaper JZ and Zell are both good brands, so I'm OK with either one It's your call

Answer keys

(D) Which computer to purchase

2) What does the man say about Zell?

(C) It's a better value

3) What does the woman suggest the man do?

(B) Make the decision

— Yes, I had a problem with one of your agents yesterday She was terribly rude to me

— I'm sorry to hear that What happened?

— First, she seemed to ignore me, even though I was standing right in front of her counter I stood there for five minutes before she spoke to me Then, when I told her my toaster didn't work and I wanted my money back, she said, "sorry, all sales are final" and walked away

— Oh dear, that is a problem! Rest assured, that's not typical of our service Now, if I could please get a little more information, I'll resolve this promptly for you

Answer keys

1) For what purpose is the woman talking to the man?

(C) To complain

(A) Poor customer service

3) What does the man promise?

(D) Resolution

Trang 33

— Our plan has three basic options, each of which offers the same amount of coverage You can choose a deductible of $1,000, $2,000 or $3,000 The higher the deductible, the lower your monthly payment

— I see And what are the monthly payments for each plan?

— For a woman your age and health condition, it's $100 a month for the $1,000 deductible, then $200 and $300 for the others

— The payments are reasonable, but I'm worried about the choice of physicians and the types of prescription medications that are covered under your plan

Answer keys

(B) Health insurance

2) How does the woman feel about monthly payments?

(C) They are agreeable

3) What will the speakers probably discuss next?

(C) More details of the plan

— Enormous Corporation Mandy Giles speaking

— Hello My name is Martin Holt, and I'm calling regarding the newspaper advertisement for

2) What is the purpose of the man's phone call?

(A) To apply for a job

3) What does the woman offer to do?

Trang 34

— Hello, Stephen Schwartz? This is Terry at Dr Driller's office, reminding you that you have

an appointment at 8:30 tomorrow for a teeth cleaning

— Thanks for calling Actually, I have a bad cold, and I don't think I'll be able to make it Could we reschedule for next week? Say, Monday or Thursday morning?

— Next week we have openings at 8 and 10:30 on Monday, and 9, 10, and 11:30 on

Thursday

— Let's do 8 Monday — oh no, wait, I have a meeting that day Let's make it 10 o'clock Thursday

Answer keys

(A) To schedule an appointment

(B) He is sick

3) When will the man get his teeth cleaned?

(D) At 10 on Thursday

— Is there anything interesting in the paper today?

— Well, Perry Fondue died yesterday

— Really? That's too bad I loved him in Too Noisy on the Eastern Front He was great in those kind of macho, tough-guy roles

— Yeah, but he wasn't one dimensional He could also play sensitive parts Didn't he win an Oscar for that love story, The Russian Patient?

3) What does the woman say about Perry Fondue?

(A) He was versatile

Trang 35

— Hello? Yes, I'd like an order to be delivered

— Certainly Our specials today are a large pepperoni and onions for $12, and a medium Canadian Bacon and pineapple for $9

— I think I'll have a large barbeque chicken and green peppers with extra cheese And I'd like a side order of salad with a medium Sprite

— OK, that's one large chicken-green pepper pie extra cheese, with a salad and Sprite And where are we taking that to today?

Answer keys

(D) Buy pizza

(A) A daily special

(D) Give her address

— Did you get the memo on the new dress code? Wow How ridiculous!

— Yeah, I couldn't believe it No more casual Fridays And no more sneakers or short-sleeve shirts We're going to be a lot more formal now

— Yeah, I guess management decided we look too unprofessional when customers come into the office Which happens like what, twice a month?

— I know And anyway, they shouldn't judge us by our looks, they should judge us by our performance

3) How do the speakers feel about the new regulation?

(C) They think it's unnecessary

Trang 36

— Here's your withdrawal receipt How would you like your bills? Are 20s OK?

— Could I get three 20s, three 10s, a five and five ones?

— Sure Is there anything else I can help you with today?

3) What does the man offer?

(A) Additional assistance

— Hello, I need to make a service appointment for my 2006 Toyashi Camelot It doesn't shift smoothly When shift from second to drive, the engine stalls for a minute before it kicks in

— OK, we'll need to take a look at that I have openings Tuesday morning at 9, Wednesday

at 11, Thursday at 8 and 10, and Friday at noon and 2

— Let me see Wednesday and Friday won't work Tuesday's good Wait, Thursday's better Let's do the 8 o'clock

— Right Eight on Thursday What's your name?

Answer keys

1) What is the main purpose of the conversation?

(C) To set an appointment

(B) Her car isn't working properly

3) When is the woman's appointment?

(D) Thursday at 8

Trang 37

— Your total comes to $53.69 Do you have one of our "preferred shopper" cards?

— Oh yes, thank you I almost forgot Here you are

— OK, with this your new total is $44.33 Will that be cash, check or credit?

3) How does the woman pay?

(C) With a credit card

— In addition to two weeks' paid vacation, we allow for six annual sick days, and one

personal day off each year

— Are the sick days "use them or lose them?"

— Yes They do not carry over You must use all six in one year The same with the personal day Any more questions I can answer?

— Not right now, but I might after I look through some of this material

Answer keys

(B) Applicant-manager

2) What does the woman say about sick days?

(D) There are six per year

(C) Learn more about the job

Trang 38

— Martha, have you met Benjamin yet? He's our new summer intern from State University

— No Scott, I haven't I hope he's as good as the intern we had last summer That young man worked really hard

— Benjamin seems sharp And he's ambitious too He said after he gets his business

degree, he wants to go to law school and become a criminal lawyer

— Oh my Maybe we'll see him on TV one day, defending a celebrity in a famous trial!

Answer keys

(C) A college student

2) What does the man say about Benjamin?

(A) He's intelligent

3) What does Benjamin plan to do?

(B) Attend graduate school

— Tony, fancy seeing you here You don't usually ride the bus

— I know My car's in the shop, so I thought I'd give this a try

— Careful, you might become addicted Riding the bus is great!

— Sure — if you like to wait forever and walk for miles

— Actually, the bus comes every 20 minutes And it stops only a half-block away from our building The best thing is the price: $15 a month with an annual pass That's less than a tank

of gas

Answer keys

(A) Commuting to work

2) Why does the man say he is taking the bus?

(D) Because his car is being repaired

3) How does the man feel about riding the bus?

(D) Skeptical

Trang 39

— Come in, Bethany Have a seat I need to talk with you about this quarter's figures It seems that sales have dropped again They're down 15 percent from last year

— I know, Mr Fenner I'm frustrated too My team is working quite hard, but so far the results have been disappointing

— What do you think the problem is? Do we need to make changes to the sales team?

— I think it's the partly economy, and partly because we had some turnover at the start of the year I don't think we need to make changes at this time, but we might soon if things don't improve

(B) Staying the course

— Could I see a dessert menu please?

— Here you are I recommend the blackberry cobbler It's made from scratch every day

— Oh, that sounds luscious! But this chocolate mousse looks good too This is a tough call

— If you like, I could bring you a dessert platter and you could try a bite of each before you choose

Answer keys

(C) Waiter-customer

(A) Order dessert

(B) Trying samples

Trang 40

— Melanie, help! I've got a problem with the company basketball tickets for tonight's game

— What's the matter?

— I booked our suite last month to take our Tokyo partners to tonight's game But Mr

Bradley called a few minutes ago, and he needs the suite for important clients on the

Pennington account I've already invited the Tokyo guys to the game What should I do?

— Let me call my friend at Boomington's Their company suite is next to ours Maybe I can round up a couple of extra tickets

Answer keys

(C) To resolve a dilemma

(D) There was a sudden change of plans

(A) Make a telephone call

— This is a very nice car The suggested retail price is $14,825

— Yes, it is nice But that's a bit over my budget We were hoping to spend about $12,000

— Let me talk to my manager for a minute I'll be right back (Pause) I've got good news! My manager says we can lower the price to $13,995 Could you stretch your budget a little for such a great car?

— I don't know If it were $13,000, I might be able to

Answer keys

(B) Salesperson-buyer

(C) Negotiate a lower price

(B) Talk to her manager

Định dạng
Số trang	100
Dung lượng	452,16 KB