Flight reservation – situation 1Personal information First name: Emilio Family name: Conti Nationality: Italian Date of birth: 12th October 1980 Address: 26 Gorani Street Milano Telephon
Trang 1Flight reservation – situation 1
Personal information
First name: Emilio Family name: Conti Nationality: Italian
Date of birth: 12th October 1980
Address: 26 Gorani Street Milano
Telephone number: +39 – 02 479211
E-mail: e.conti80@hotmail.com
Passport number: AM4107932
Master card no 5643 2810 0312, exp 04/12
Emilio Conti
One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation.
The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight.
Flight information
From Milan to Prague From 2nd September to 7th September Airline preference: Wizz Air
Schedule preference: morning Round trip
Aisle seat Direct flight
FLIGHTS
Airline: Wizz Air
Airline: Wizz Air
Tax included Service fee is not included.
Trang 2Flight reservation – situation 2
Personal information
First name: Sofia Family name: Piccolo Nationality: Italian
Date of birth: 21st January 1978
Address: 145 Casoretto Street Milano
Telephone number: +39 – 02 642097
E-mail: sofipi@hotmail.it
Passport number: IT5212010
Visa card no 4803 5632 0763, exp 02/13
Sofia Piccolo
Flight information
From Milan to Prague From 19th September to 21st September Schedule preference: afternoon
Business class Round trip Window seat Vegetarian Direct flight The cheapest flight
FLIGHTS
The two cheapest are the following: 108 Euro or 237.04 Euro
Airline: Air One
-Airline: Air One
Tax included Service fee is not included.
One of the students is the customer S/he gets the personal information and the flight information which s/he has to use during the conversation.
The other student plays the travel agent S/he has to fill in a reservation form during the conversation S/he gets some information about the actual flight.