Mrs Hill: Good afternoon, Julia.. Mrs Hill: We'd like a morning flight if it's possible.. Julia: There is a direct flight to London with British Airways or with Malev in that period.. M
Trang 1At the Blue Sky Travel Agency.
Julia: Good afternoon I'm Julia Smith What can I do for you?
Mrs Hill: Good afternoon, Julia I would like to book a direct flight to London.
Julia: When do you plan to travel?
Mrs Hill: 10th August
Julia: Would you like a one way or a round trip ticket?
Mrs Hill: Round trip.
Julia: When do you want to come back?
Mrs Hill: 25th August
Julia: Do you plan to departure from Budapest, Ferenc Liszt Airport?
Mrs Hill: Yes, of course.
Julia: Let me check what flight are available in this period Would you like a morning,
an afternoon or an evening flight?
Mrs Hill: We'd like a morning flight if it's possible.
Julia: Which class do you prefer? Economy, business or first class?
Mrs Hill: Economy.
Julia: Is is just for you?
Mrs Hill: No, it isn't I'll travel with my family.
Julia: How many people do you want to book a flight for?
Mrs Hill: For four For my husband, my son, my daughter and I.
Julia: There is a direct flight to London with British Airways or with Malev in that
period Which airline do you prefer?
Mrs Hill: How much do these flights cost?
Julia: How old are your children?
Mrs Hill: My son is twelve, my daughter's nine.
Julia: Then the flight with British Airways costs 1565 Euro, the one with Malev costs
1153 Euro for four person This price includes all the costs (tickets, taxes, insurance,
exhibition fee)
Mrs Hill: Then I would choose Malev.
Julia: Okay Then your flight number will be MA612 to London and MA613 back to
Hungary Do you have a seat preference?
Mrs Hill: We'd like to have window seats for the two children, and seats next to them
for my husband and I
Julia: Do you have any special meal requirements?
Mrs Hill: Oh, yes My son has coeliac disease He has a special diet.
Julia: Then I'll write this on Has anyone of you have any disabilities?
Mrs Hill: Luckily there isn't any.
Julia: Now I would like to ask you some personal data What is your full name? Mrs Hill: Mrs Eva Hill.
Julia: When were you born?
Mrs Hill: On 23rd September 1975
Julia: Could I have your nationality and passport number or ID number?
Mrs Hill: I'm Hungarian My passport number is LF 725159.
Julia: What's your address?
Mrs Hill: My address is 134 Bartók Street, Budapest, 11th district
Julia: What's your telephone number?
Mrs Hill: 1-204-5634 Julia: What's your e-mail address?
Mrs Hill: evahill@freemail.hu Julia: Would you like to give us another e-mail address?
Mrs Hill: No, I wouldn't.
Julia: Could you please give me your credit card number, its type and its expiration
date?
Mrs Hill: Yes It's a master card Its number is 2324 3562 0123, and it expires in
November 2012
Julia: Thank you so much What's your husband's name?
Mrs Hill: Peter Hill.
Julia: Can I have his nationality and his passport number or ID number?
Mrs Hill: He's English His passport number is PM 289104.
Julia: What's your son's name?
Mrs Hill: Mark Hill.
Julia: Can I have his nationality and his passport number?
Mrs Hill: He is Hungarian His passport number is LF 725160.
Julia: What's your daughter's name?
Mrs Hill: Lily Hill.
Julia: Could I have her nationality and her passport number?
Mrs Hill: She is Hungarian ,too Her her passport number is LT 335012.
Julia: We are ready now You can receive your flight tickets here next week Mrs Hill: Thank you so much
Julia: Can I recommend you a good hotel, please?
Mrs Hill: No thank you, we'll stay with our relatives Good bye.
Julia: Good bye.
Trang 2Please use block letters.
Reservation details - Contact person
Title (please underline): Dr / Prof / Mr / Mrs / Miss
Family name: _ First name: _
Date of birth: _ Nationality: _
Address: _
E-mail address:
Alternative e-mail address (if any) : _
Phone number:
Departing from: city: ;
airport name and code:
Arriving at: city: ;
airport name and code: _
One way trip / Round trip (please underline)
Departure date (dd/mm/yy): _
Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Return date (dd/mm/yy):
Schedule (please underline): between 7 am to 12 / between 12 to 6 pm / between 6 pm to 11
pm
Airline:
Flight No.:
Class: first class / business class / economy class (please underline)
Seat preference: aisle seat / window seat (if needed)
Special meal requirements? If yes, specify:
Disabilities? If yes, specify: _
Payment (please underline): cash (in person) / credit card (type of credit card:
;credit card number: _;
Direct flight: Yes No Stopover(s): Yes No
Details of passenger
1 st passenger
(please underline) adult (ages 12 and above) / child (from 2 to 11 years old) / infant
(ages below 2 years old)
Family name: _ First name: _ Nationality: Passport or ID: _
2 nd passenger
(please underline) adult / child / infant
Family name: _ First name: _ Nationality: Passport or ID: _
3 rd passenger
(please underline) adult / child / infant Family name: _ First name: _ Nationality: Passport or ID: _
4 th passenger
(please underline) adult / child / infant Family name: _ First name: _ Nationality: Passport or ID: _ Price: _ Euro
It includes (please underline): ticket / taxes / travel insurance / exhibition fee
Trang 3Read the dialogue Then complete the flight reservation form.
You can play similar situations using my activity cards.