Communicative teaching: Role plays - Petra Ullrich 2011STUDENT B: This customer has bought a digital camera, but hasn’t bothered to read the manual or to insert any batteries at all.. N
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STUDENT B:
This customer has bought a digital camera, but hasn’t bothered to read the manual or to insert any batteries at all Now he is back from his holidays and wants to return the camera – with scratches on the lens
STUDENT A:
You bought an expensive
digital camera from a local
store for your holiday in
Australia It didn’t work
You couldn’t even switch it
on Now you take it back
to the store and complain
about the ruined holidays
STUDENT B:
You work for a great mail order company The customer on the line is very angry, but you can’t find any data
in your computer about him There is no order,
no e-mail, no payment
STUDENT A:
You have ordered some
DVDs from a website
After four weeks, they
still haven’t arrived yet
You haven’t received any
reply to your e-mails Now
you want your money
back Call them and
complain
STUDENT B:
You work for the internet provider LowLevel Inc., but you have no real idea what they do there Your instructions are clear: Turn down all complaints, promise the customer that the problem will be fixed soon and stay friendly by all means
STUDENT A:
You have recently opened
an account with the
internet service provider
LowLevel Inc Every time
you log on to the net, your
computer crashes You have
phoned before, but nothing
has happened since- You
are tired of it But your
contract is for two years