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Your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships... What is Emotional Intelligen

Emotional Intelligence:

The Other Kind of Smart

What will I learn today?

• Participate

• Be willing to learn something new

• Find a take-a-way and build upon it

• Laugh

• Smile

• Engage

Expectations

Think of a Leader

What made him/her an effective leader?

Your ability to recognize and understand emotions in yourself and others, and your ability to use

this awareness to manage your behavior and relationships

What is Emotional Intelligence?

 Your ability to recognize and understand emotions in yourself and others, and your ability to use

this awareness to manage your behavior and relationships.

 Emotional Intelligence affects how we manage our behavior, navigate through social situations, and make decisions to achieve positive results

What Emotional Intelligence is Not !

• Not your ability to be nice

• It’s not a “let it all hang out” philosophy for feelings

• No sex differences

• Not fixed genetically

It can be learned!

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Why Do employers value EQ over iq ?

2 Resolves conflict effectively

3 Are empathetic to their colleagues– and act as

such

4 Leads by example

5 May put more consideration into business

decisions

1 Usually remains calm under pressure

Copyright Robert H Smith School of Business, University of Maryland, College Park, MD 20742

Why Should I Care?

• Navigate social complexities

• Lead/motivate others

• Increased risk of heart attack

• Suppressed immune system

• Various health complications

When Emotion and Reason collide

Oh, Beau!

Take Stock of your EQ

Do you:

Recognize your emotions?

Figure out what is triggering your emotions? Manage emotional information?

Recognize the emotions of others?

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Second level

Third level

Fourth level

Fifth level

Want to Master your emotional intelligence?

Understanding the four skills

Awareness

Management

Self-Social Awareness

Relationship Management

Personal Competence

Social Competence

What I See What I Do

Awareness

Management

Self-Social Awareness

Relationship Management

Self-awareness- Your ability to accurately perceive your own

emotions and understand your tendencies across situations

Self-management- Your ability to use your awareness of your

emotions to stay flexible and direct your behavior positively

Strategies to improve your

Self-awareness

Foundational Skill: Self-awareness is the process of getting to know yourself from the inside out and the outside in

• Keep a journal about your emotions

• Get to know yourself under stress

Strategies to improve your

Self-Management

Self-management is your ability to use awareness of your emotions to actively choose what you say and do

• Create an Emotion vs Reason list

Awareness

Management

Self-Social Awareness

Relationship Management

Social awareness- Your ability to accurately pick up on

emotions in other people and understand what is really going

on with them

Relationship management- Your ability to use your

awareness of your emotions and the emotions of others to manage interactions successfully

Strategies to improve your

Social Awareness

Foundational Skill: Social awareness is your ability to recognize and understand the emotions of others

• Clear away the clutter

Strategies to improve your

Relationship Management

Relationship Management is your ability to use self-awareness, self-management, and social awareness to manage interactions successfully.

• Acknowledge the other person’s feelings

• When you care, show it!

Aristotle’s Challenge

“Anyone can become angry- that is easy But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- that is not easy.”

- Aristotle