Kỹ năng quản lý Management styles

About Management• Management involves the utilization of human and other resources such as machinery in a manner that best achieves the firm’s plans and objectives.. Levels of Managem

• Levels of management

• Functions of managers

• Managerial skills

• Management styles

Management

About Management

• Management involves the utilization of

human and other resources (such as machinery) in a manner that best

achieves the firm’s plans and

objectives.

• According to a recent survey by

Shareholder Surveys, shareholders

rank good management and long-term vision as the two most important

characteristics of a firm.

Levels of Management

• Top (high-level) management

– managers in positions such as president, CEO,

CFO and vice-president who make decisions

regarding the firm’s long-run objectives.

• Middle management

– managers who are often responsible for the firm’s short-term decisions.

• Supervisory (first-line) management

– managers who are usually highly involved with the employees who engage in the day-to-day production process.

Comparison of Responsibilities

Among Managers

• Top Management

– Set new plan to expand production & increase

sales.

– Communicate those plans to all managers.

• Middle & Top Managers

– Determine how many new employees to hire.

– Determine how to charge lower prices to increase sales.

– Determine how to increase advertising to increase sales.

– Determine how to obtain funds to finance the

expansion.

Comparison of Responsibilities

Among Managers

• Supervisory Managers

– Provide job assignments to the new employees who are hired.

– Set time schedules for new employees who are

hired.

Functions of Managers

• Planning

– the preparation of a firm for future business

conditions

• Organizing

– the organization of employees and other resources

in a manner that is consistent with the firm’s goal.

• Leading

– the process of providing employees with

instructions on how they should complete their

tasks.

• Controlling

– the monitoring and evaluation of tasks.

Top Managers:

make the strategic (long-term) plan

Middle Managers:

Organize the employees and other

resources to produce

Supervisors:

Explain each employee’s tasks & how to

perform the tasks

Middle Management: Determine whether the production is efficient (based on monitoring the plant’s output and expenses each month)

Top Management: Assess the expenses and sales from producing products every month Determine whether the new strategic plan is

successful.

Communicate the plan to

middle management and

ask middle management

to implement the plan.

Communicate the organization to supervisors

and ask them to implement

the production process.

Supervisors: Monitor employees to ensure their new assignments

properly

Managerial Skills

• Conceptual skills (analytic skills)

– the ability to understand the relationships among the various tasks of a firm.

• Interpersonal skills (communication

skills)

– the skills necessary to communicate with

customers and employees.

• Technical skills

– skills used to perform specific day-to-day tasks

• Decision-making skills

– skills for using information to determine how the firm’s resources should be allocated.

Management Styles

• Managers have to perform many roles in an organization and how they handle various situations will depend on their styles of

management

• A management style is an overall method of leadership used by a manager

• Three main styles:

– Autocratic

– Democratic

– Laissez-faire

Management Styles

• Autocratic

– an autocratic or authoritarian manager makes all the decisions, keeping the information and decision making among the senior management

–  the direction of the business will remain

constant, and the decisions will be quick and similar, this in turn can project an image of a confident, well managed business.

–  subordinates may become dependent upon the leaders and supervision may be needed;

–  this style can decrease motivation and increase

staff turnover

Management Styles

• Democratic (participative)

– the manager allows the employees to take part in decision-making: therefore everything is agreed by the majority (empowerment)

–  this style can be particularly useful when

complex decisions need to be made that require a

range of specialist skills;

–  from the overall business' point of view, job

satisfaction and quality of work will improve

–  the decision-making process is severely slowed down, and the need of a consensus may avoid taking the 'best' decision for the business

Management Styles

• Laissez-faire (free-rein)

– the leader delegates much authority to employees; the leader's role is peripheral and staff manage their own areas of the business

–  the style brings out the best in highly

professional and creative groups of employees.

–  the leader therefore evades the duties of

management and uncoordinated delegation occurs; –  this leads to a lack of staff focus and sense of

direction, which in turn leads to much

dissatisfaction, and a poor company image

Management Styles

• Various management styles can be

employed dependent on the culture of the business, the nature of the task, the

experience and personalities of the

workforce and the personality and skills of the leaders

• Managers should exercise a range of

management styles and should deploy

them as appropriate

Management Styles

• Listening p.101

“Management styles and qualities”

• Discussion:

“Which bosses are best, men or women?”

• Reading p.102-103

“Who would you rather work for?”

Leadership vs

Management

• In a nutshell, the difference between

leadership and management is:

• Leadership is setting a new direction or

vision for a group that they follow, ie: a

leader is the spearhead for that new

direction;

• Management controls or directs

people/resources in a group according to principles or values that have already

been established