ways to transform into a face2face library3... basic communication online... add pictures & video [like this]... pics of staffnew stuff customers!... What my library does... respond to
Trang 3we have
the tools
flickr.com/photos/safari_vacation/6257284524/
Trang 4not quite sure how
to use
them!
Trang 5So, what do you think
about our library?
flickr.com/photos/10059155@N05/4712929433/
Trang 6What's missing?
flickr.com/photos/40624839@N02/3784049371/
face2face interaction
Trang 7how online
engagement
works
flickr.com/photos/23697075@N03/3010947232/
Trang 12flickr.com/photos/niallkennedy/667670285/
Trang 13ways to transform into a face2face library
3
Trang 141. flickr.com/photos/94852245@N00/4338268272/
listening
Trang 15why listen?
flickr.com/photos/58571789@N00/4519906494/
Trang 16what to
listen for
flickr.com/photos/58571789@N00/4519906494/
Trang 17flickr.com/photos/58571789@N00/4519906494/
Trang 18listening in
Topeka
flickr.com/photos/58571789@N00/4519906494/
Trang 19basic
communication
(online)
Trang 20conversational
writing
Trang 21add pictures
& video
Trang 22add pictures
& video
[like this]
Trang 24be “you”
online
[“you”]
Trang 25pics of staff
new stuff
customers!
Trang 26where are the people?
flickr.com/photos/hackleypubliclibrary/3903700537/
Trang 27flic.kr/p/4n5sc23 “doing”
community
Trang 28we get this
Trang 29less control here
Trang 30start talking!
Trang 31ask
Trang 32What my library does
Trang 33flic.kr/p/XqGwP
Trang 36respond
to critics
flic.kr/p/6xck7m
Trang 37listen first
Trang 38admit & apologize
Trang 39be nice
Trang 40be quiet (i.e., don’t
respond)
Trang 41develop a thick skin
Trang 42where to start!
Trang 43eNews Website
Library News Facebook Instagram
who does the work?
Trang 44set goals
& strategy
flickr.com/photos/21290415@N05/3006994838/
Trang 45measure success
Trang 46creating great
customer connections
starts with you!
Trang 47thank
you!
davidleeking.com