UNIT 9: THE POST OFFICE 1. advanced ədvɑ:nst(a) tiên tiến 2. courteous kə:tjəs (a) lịch sự 3. equip ikwip (v) trang bị 4. express ikspres (a) nhanh 5. Express Mail Service (EMS) dịch vụ chuyển phát nhanh 6. facsimile fæksimili (n) bản sao, máy fax 7. graphic græfik (n) hình đồ họa 8. Messenger Call Service (n) dịch vụ điện thoại 9. notify noutifai (v) thông báo 10. parcel pɑ:s(ə)l (n) bưu kiện 11. press pres (n) báo chí 12. receive risi:v (v) nhận 13. recipient risipiənt (n) người nhận 14. secure sikjuə (a) an toàn, bảo đảm > security sikjuərəti (n) an ninh 15. service sə:vis (n) dịch vụ 16. spacious spei∫əs (a) rộng rãi 17. speedy spi:di (a) nhanh chóng 18. staff stɑ:f (n) đội ngũ 19. subscribe səbskraib (v) đăng ký, đặt mua (dài hạn) 20. surface mail (n) thư gửi đường bộ , đường biển 21. technology teknɔlədʒi (n) công nghệ 22. thoughtful θɔ:tfl (a) sâu sắc 23. transfer trænsfə: (n;v) chuyển 24. transmit trænzmit (v) gửi, phát, truyền 25. welltrained (a) lành nghề 26. clerk klɑ:k (n) thư ký 27. customer kʌstəmə (n) khách hàng 28. document dɔkjumənt (n) tài liệu 29. Flower Telegram Service (n) dịch vụ điện hoa 30. greetings card (n) thiệp chúc mừng 31. install instɔ:l (v) lắp đặt 32. registration ,redʒistrei∫n (n) sự đăng ký 33. telephone line (n) đường dây điện thoại LISTENING 34. advantage ədvɑ:ntidʒ (n) thuận lợi ≠ disadvantage (n) 35. capacity kəpæsiti (n) công suất 36. cellphone (n) điện thoại di động 37. commune kɔmju:n (n) xã 38. demand dimɑ:nd (n) nhu cầu 39. digit didʒit (n) chữ số 40. expansion ikspæn∫n (n) sự mở rộng 41. fixed fikst (a) cố định 42. reduction ridʌk∫n (n) sự giảm bớt 43. rural ruərəl network (n) mạng lưới nông thôn 44. subscriber səbskraibə (n) thuê bao 45. upgrade ʌpgreid (v) nâng cấp WRITING 46. attitude ætitju:d (n) thái độ 47. dissatisfaction di,sætisfæk∫n (n) sự không hài lòng ≠ satisfaction (n) sự hài lòng 48. punctuality ,pʌηkt∫uæləti (n) tính đúng giờ 49. quality kwɔliti (n) chất lượng 50. reasonable ri:znəbl (a) hợp lý 51. resident rezidənt (n) người dân 52. arrogant (a) : kiêu ngạo 53. EXERCISES Exercise 1: Complete each following sentences with one word in the box Competitive transmission dissatisfied. convenient courteous delivered transfer facsimile thoughtful commune 1. At present, 93 per cent of _________________ across Viet Nam have telephone services 2. Newspapers and magazines are often ____________ early in the morning. 3. He was a kind and ____________ mailman. 4. Fax transmission has now become a cheap and ________way to transmit texts and graphics over distance. 5. We offer a wide range of goods at very ___________________ prices. 6. If you are _______________ with our service, please write to the manager. 7. I need to________________ 1,000 to my daughter’s account. 8. If you want to send a document and do not want to lose its original shape, our ______________ service 9. Thank you for phoning when I was ill. It was very ____ of you. dissatisfaction service equipment complained prices punctuality security staff helpful I have been using the services provided by Thanh Ba post office for many years. And now , I would like to write to you to express my satisfaction and (1)…………….. about the post office’s……………. Firstly, your post office is well equipped the quality of (2)………… is good. My friends have never (3)……………about the quality of the documents I sent them. Secondly, the (4)………..of services is reasonable and I am always satisfied with the (5)………….of delivery of letters and newspapers. However I am dissatisfied with the (6)………….conditions of the post office. Although the parking area is large, no one keeps motorcycles or bicycles. I always feel worried about My last dissatisfaction is the attitude of some of your (7)……….. They sometimes seem a bit cold and not I hope your post office will increasingly develop in the future Execise 2: choose the words that has the closest meaning with the underlined words 1. He was a kind and courteous mailman. a, polite b, strict c. unpleasant d. rude 2. Newspapers and magazines are often delivered early in the morning. a. offered b, given c. provided d. distributed 3. There was no mention of the incident (bất ngờ) in the national press. a. television b. newspapers c. Internet d. radio 4. I wish you a speedy recovery from your illness to return o work soon. a. thoughtful b. gradual c. welltrained
Trang 1UNIT 9: THE POST OFFICE VOCABULARY
READING
1 advanced [əd'vɑ:nst](a) tiên tiến
2 courteous ['kə:tjəs] (a) lịch sự
3 equip [i'kwip] (v) trang bị
4 express [iks'pres] (a) nhanh
5 Express Mail Service (EMS) dịch vụ chuyển phát nhanh
6 facsimile [fæk'simili] (n) bản sao, máy fax
7 graphic [græfik] (n) hình đồ họa
8 Messenger Call Service (n) dịch vụ điện thoại
9 notify ['noutifai] (v) thông báo
10 parcel ['pɑ:s(ə)l] (n) bưu kiện
11 press [pres] (n) báo chí
12 receive [ri'si:v] (v) nhận
13 recipient [ri'sipiənt] (n) người nhận
14 secure [si'kjuə] (a) an toàn, bảo đảm
-> security [si'kjuərəti] (n) an ninh
15 service ['sə:vis] (n) dịch vụ
16 spacious ['spei∫əs] (a) rộng rãi
17 speedy ['spi:di] (a) nhanh chóng
18 staff [stɑ:f] (n) đội ngũ
19 subscribe [səb'skraib] (v) đăng ký, đặt mua (dài hạn)
20 surface mail (n) thư gửi đường bộ , đường biển
21 technology [tek'nɔlədʒi] (n) công nghệ
22 thoughtful ['θɔ:tfl] (a) sâu sắc
23 transfer ['trænsfə:] (n;v) chuyển
24 transmit [trænz'mit] (v) gửi, phát, truyền
25 well-trained (a) lành nghề
SPEAKING
26 clerk [klɑ:k] (n) thư ký
27 customer ['kʌstəmə] (n) khách hàng
28 document ['dɔkjumənt] (n) tài liệu
29 Flower Telegram Service (n) dịch vụ điện hoa
30 greetings card (n) thiệp chúc mừng
31 install [in'stɔ:l] (v) lắp đặt
32 registration [,redʒi'strei∫n] (n) sự đăng ký
33 telephone line (n) đường dây điện thoại
LISTENING
34 advantage [əd'vɑ:ntidʒ] (n) thuận lợi ≠ disadvantage (n)
35 capacity [kə'pæsiti] (n) công suất
36 cellphone (n) điện thoại di động
37 commune ['kɔmju:n] (n) xã
38 demand [di'mɑ:nd] (n) nhu cầu
39 digit ['didʒit] (n) chữ số
40 expansion [iks'pæn∫n] (n) sự mở rộng
41 fixed [fikst] (a) cố định
42 reduction [ri'dʌk∫n] (n) sự giảm bớt
43 rural ['ruərəl] network (n) mạng lưới nông thôn
44 subscriber [səb'skraibə] (n) thuê bao
45 upgrade [ʌp'greid] (v) nâng cấp
WRITING
46 attitude ['ætitju:d] (n) thái độ
47 dissatisfaction [di,sætis'fæk∫n] (n) sự không hài lòng ≠ satisfaction (n) sự hài lòng
48 punctuality [,pʌηkt∫u'æləti] (n) tính đúng giờ
49 quality ['kwɔliti] (n) chất lượng
50 reasonable ['ri:znəbl] (a) hợp lý
51 resident ['rezidənt] (n) người dân
52 - arrogant (a) : kiêu ngạo 53
EXERCISES
I Vocabulary
Exercise 1: Complete each following sentences with one word in the box
Competitive transmission dissatisfied convenient courteous
delivered transfer facsimile thoughtful commune
1 At present, 93 per cent of _ across Viet Nam have telephone services
2 Newspapers and magazines are often early in the morning
3 He was a kind and mailman
4 Fax transmission has now become a cheap and way to transmit texts and graphics over distance
5 We offer a wide range of goods at very _ prices
6 If you are _ with our service, please write to the manager
7 I need to $1,000 to my daughter’s account
8 If you want to send a document and do not want to lose its original shape, our service will help you
9 Thank you for phoning when I was ill It was very of you
Trang 2I have been using the services provided by Thanh Ba post office for many years And now , I would like to write to you to express my satisfaction and (1)……… about the post office’s………
Firstly, your post office is well- equipped the quality of (2)………… is good My friends have never (3)
………about the quality of the documents I sent them
Secondly, the (4)……… of services is reasonable and I am always satisfied with the (5)………….of delivery of letters and newspapers However I am dissatisfied with the (6)………….conditions of the post office Although the parking area is large, no one keeps motorcycles or bicycles I always feel worried about leaving my motorbike there
My last dissatisfaction is the attitude of some of your (7)……… They sometimes seem a bit cold and not (8)…………
I hope your post office will increasingly develop in the future
Execise 2: choose the words that has the closest meaning with the underlined words
1 He was a kind and courteous mailman.
a, polite b, strict c unpleasant d rude
2 Newspapers and magazines are often delivered early in the morning.
a offered b, given c provided d distributed
3 There was no mention of the incident (bất ngờ) in the national press.
a television b newspapers c Internet d radio
4 I wish you a speedy recovery from your illness to return o work soon
a thoughtful b gradual c well-trained d quick
5 The Messenger Call Service helps you to notify the recipient of the time and the place to receive the call
a receiver b.fax c call d telephone
6 Thanh Ba post office has a spacious and plesant front office
a large b beautiful c cramped d small
7 It is impolite when you ask an american about their age, marriage and income
a courteous b rude c friendly d thoughtful
Exercise 3: Read and answer the questions
When you have a post-office box, the postman does not bring letters to you , but you go to the post-office and get your letters and parcels from your box The box is locked , and you have the key, so the letters are quite safe One day, the headteacher of a school wrote to the post-office and asks for a post-office box for his school He soon got an answer It said, “We will give you a post-office in one month”
Three months later, the headteacher wrote to the post-office again and said,” Why haven’t we got a pot-office yet?” This was how the post-office answered:
“ Dear Sir,
We gave you a post-office box 2 months ago and wrote to you then to tell you Here is the key to your box You will find our letter to you in it”
1 What happens when you have a post-office box?
………
2 Why are letters safe when they are in a post-office box?
………
3 Why did the headmaster write to the post-office?
………
4 Why did he write to the post-office 3 months later?
………
5 When do you think the headmaster will receive the key to his post-box?
………
II Preposition
1 We subscribed several sports channels on television
2 I would like to send these letters air mail
dissatisfaction service equipment complained prices
punctuality security staff helpful
Trang 33 could you please provide us some modern equipment?
4 How far is your house away _ the city center?
5 Our office is equipped _ advanced technology
6 Are you satisfied the security of the post office
III Matching : Match the saying/questions in A with the responses in B
1 Could you send this document to my office by fax ?
2 Thank you for the nice present
3 Excuse me!
4 How much is monthly fee?
5 Good morning, sir What can I help you?
6 Can I give you some more coffee?
7 How do you do?
A Your’re welcome
B I would like to make a phone call, please
C It is thirty thousand dongs
D Yes? What can I do for you, Madam?
E Certainly!
F How do you do!
G No, thanks
1
2
3
4
5
6
7
IV GRAMMAR
Exercise 1: Multiple choices
1 I cannot tell you all I heard
A which B that C as D because
2 I can answer the question you say is very difficult
A which B whom C who D whose
3 This is Mr Jones, invention has helped hundreds of deaf people
A which B that C whose D whom
4 Tom, sits next to me, is from Canada
A that B whom C who D whose
5 The volunteers, enthusiasm was obvious, finished the work quickly
A who B whom C whose D that
6 Many scientists have claimed that like music are often good at mathematics
A children B children who C children whom D whose children
7 My friend, I visited lask week, is taking a holiday soon
A that B whom C which D whose
8 The doctor is examining a patient was taken to hospital last night
A which B who C whom D whose
9 A pacifist is a person believes that all wars are wrong
A who B whose C whom D which
10 My friend, hated horror film, refused to go to the cinema with me
A whom B which C whose D who
11 Summer is the time of the year the weather is the hottest
A when B which C that D B & C are correct
12 The reason Jim has just lost his job is that he didn’t work hard enough
A why B which C that D B & C are correct
13 The woman Ann must take care of is very poor and old
A whom B that C who D All are correct
14.Ann, lives next door, is very friendly
A who B whom C that D All are correct
15 She ate an apple was still green
A who B which C whose D whom
16.Betty is the most intelligent girl I have ever met
A who B whom C that D All are correct
17.This is Henry, sister works for my father
A who B whose C that D.All are correct
Exercise 2 Rewrite the following sentences, using relative clause
Defining relative clauses:
1 You live in a town The town is very old
Trang 42 The sweets are delicious I bought them yesterday
………
3 I saw a lot of people and horses They went to the market
………
4 The football match was very exciting My friend played in it
………
5 The students are from Japan They sit next to Mary
………
6 The police caught the thief He had stolen the money
………
7 You sent me a present Thank you very much for it
………
Non-defining relative clauses:
1 Freddie Mercury died in 1992 He was a famous singer
………
2 The Eiffel Tower is a famous French landmark The Eiffel Tower was built by Gustave Eiffel
………
3 Picasso is known all over the world now His paintings were not understood at first
………
4 Madrid is the capital of Spain My uncle is living there
………
5 Tom Cruise is a famous actor Tom Cruise’s wife is also an actress
………
6 Jack is my new friend His parents come from China
………
7 I’ve just met Susan Her husband works in London
………
8 This house belongs to my family It was built over 100years
………
Defining relative clauses , non-defining relative clauses:
1.I met Mr Da Silva He is the President of Brazil
………
2.Our television is always making funny noises It cost us a lot of money
………
3 I heard some news The news shocked me
………
4.This is Mrs Jones Her son won the championship last year
………
5.The woman has arrived I was speaking of her
………
6.The boys clapped heartily They were watching the match
………
7.Freddie Mercury died in 1992 I admired him very much
………
8.The Eiffel Tower is a famous French landmark The Eiffel Tower was built by Gustave Eiffel
………
9.What's the name of the lady? She was wearing the blue dress
………
10 The students are from Japan You talked to them last night
………
Trang 5I Complete the following sentences
Rude equipped staff spacious installed
1 Thanh Ba post office has a _ and plesant front office
2 It is _ when you ask an american about their age, marriage and income
3 Our office is _ with advanced technology
4 I would like to have a telephone line at home
5 Your sometimes seem a bit cold and not helpful
II Give meaning ò the following words
1 Deliver: 4 Security: _
2 upgrade: _
3 satisfaction: 5 speedy: _
III Write the sentences using relative clause( who, whom, whose, which…)
1 I’ve just met Susan Her husband works in London
………
2 Television is very popular nowadays It attracts millions of viewers in the world
………
3.That house belongs to my family You saw it yesterday
………
4 What's the name of the lady? She was wearing the blue dress
………
5 The students are from Japan You talked to them last night
………
I Complete the following sentences
Rude equipped staff spacious installed
6 Thanh Ba post office has a _ and plesant front office
7 It is _ when you ask an american about their age, marriage and income
8 Our office is _ with advanced technology
9 I would like to have a telephone line at home
10 Your sometimes seem a bit cold and not helpful
II Give meaning ò the following words
4 Deliver: 4 Security: _
5 upgrade: _
6 satisfaction: 5 speedy: _
III Write the sentences using relative clause( who, whom, whose, which…)
2 I’ve just met Susan Her husband works in London
………
2 Television is very popular nowadays It attracts millions of viewers in the world
………
3.That house belongs to my family You saw it yesterday
………
4 What's the name of the lady? She was wearing the blue dress
………
5 The students are from Japan You talked to them last night
………