POLITE REQUESTS IN ENGLISH

bus to get from the airport to the hotel This is the best price I can …... Who asks these questions, the hotel receptionist R or the caller C?. Team BYou want to know the time.. tellCan

P R I C E

1

2

3

4

5

6

7

I would like to know the… for a single room for four nights You take the … bus to get from the airport to the

hotel

This is the best price I can … you.

I’d like a room with a……, not with a shower

I arrive at the hotel and I go to … to get my room key

I would like to eat out Is there a good ……… near here?

We don’t have any milk for our coffee Is there a … open near here

Name: … …

Company: ……

Type of room: ……

Date of arrival: ………

Date of departure: ………

Confirmation by: …

Monday, November 1st

Thursday, November 4th

E-mail

Mr Gervais

C.M.C

Single

Who asks these questions, the hotel receptionist (R)

or the caller (C )? How does the other person respond

to the questions in 1, 3, 4?

1.Could I reserve a room for next week?

2 May I have your name, please? …

3 Can you confirm your reservation in

writing?….

4 Can I e-mail you tomorrow?

C R

R

C

C

- Certainly, sir

- Sorry, but I’m not in my office today

- Yes, of course That’s fine

Team A Who is the winner? Team B

You want to know the time (tell)Can/ could you tell me the time

In a restaurant, you want a glass of water (have)May/ Could/ Can I have a glass of water, please?

Ask someone to call you tomorrow morning (call)Could/ Can you call me tomorrow morning?

You want a cup of coffee Ask your colleague (bring)Could/ Can you bring me a cup of coffee, please?

You are in the shop, you want to pay by credit card (pay)Could/ Can you speak more slowly, please?The caller is speaking too quickly (speak)Could/ Can I book a table for three tonight?Could/ Can you call me a taxi, please?You want a table for three tonight (book)Ask the hotel to call you a taxi (call)Could/ can I pay by credit card?

Roll play: Choose one of these situations described below and make

conversation in pairs.

1 You have an appointment to see Mr Chang You are at the

reception now Mr Chang is in another meeting at the

moment, the receptionist asks you to wait him a few minutes.

2 You are speaking to receptionist Ask to speak to Mr Chang, but he isn’t here today The receptionist offers to take a message, agree and leave a message

3 You are in a restaurant Ask for the menu and order the food for yourself

- Answer the questions.

- Prepare for next lesson( look through parts F, G, H)

Tha nk y

our

n!