configuring symantec antivirus corporate edition phần 10 pot

Next, click the Options hyperlink in the NAV 2003 main window, then select LiveUpdate.You will see the menu shown in Figure A.18.. Go to Start | Control Panel | Add or Remove Programs Ad

7 If you wish, click the Browse button and take the necessary steps to

enter an appropriate destination folder Most people simply accept the default settings, which is what we will do in this particular example.

Accept the default and click Next.

8 You will be informed that the setup program is ready to install the cation, as shown in Figure A.5.

appli-9 Click Next to install NAV 2003.You will see the setup application go

through the necessary steps as it initializes the system, creates directories, installs the files and updates the Registry When the installation is nearly complete, you will be allowed to view the Readme document, which

Figure A.4 The Destination Folder Window

Figure A.5The Ready to Install the Application Screen

contains configuration tips and information about NAV 2003 that was learned too late for inclusion in the standard NAV 2003 help files Scan

through this file, and then click Next.

10 You will see the screen shown in Figure A.6, indicating that the actual NAV 2003 files have been installed.

You have now taken the initial steps to install NAV 2003 However, you are not finished.You will now need to register, as well as conduct an initial configu-

ration of NAV 2003 and then scan your system Once you click Finish, you will

see the Norton AntiVirus Information Wizard screen, shown in Figure A.7.

Figure A.6The Finish Screen

Figure A.7The AntiVirus Information Wizard

First-Time Use

You are now ready to configure NAV 2003 for first-time use.To do this, register the product, configure LiveUpdate, then conduct an initial scan.Take the fol- lowing steps to configure NAV 2003 for first-time use:

1 Once the Norton AntiVirus Information wizard appears, click Next.

You will be asked to register If necessary, select the appropriate country

for your registration, and then click Next.

2 You will be asked if you wish Symantec to communicate with you.Take the appropriate steps to determine what information Symantec can send you People rarely want such information, so you may wish to deselect

all of the options Click Next.

3 You will be asked to take a short survey If you want to skip the survey,

simply click Next Otherwise, take the survey, which is composed of nine questions After clicking Next, the screen shown in Figure A.8

appears.

4 If you require custom settings (perhaps you need to select a modem or a

proxy server), click the Settings dialog box and take the necessary

steps to configure your system.

5 In this particular instance, the system is already configured (it is directly

connected to a network with Internet access), so simply click Next A

screen appears indicating you have registered your system.

Figure A.8The Registration Window

6 Click Next.You will be asked if you wish to use Norton AntiVirus

2003’s Rapid Registration, or if you wish to use the standard

step-by-step wizard Select the step-by-step-by-step-by-step wizard, and then press Finish.The

Subscription Service window appears, shown in Figure A.9.

7 Figure A.9 tells you how long you will have access to complementary virus definitions By default, you will be given just over a year (396

days).You can, if you wish, purchase a renewal at that time Click Next.

The Post Install Tasks window appears, as shown in Figure A.10.

8 In this window, you will be able to determine exactly what NAV 2003 will do after it is installed.The options include:

Figure A.9The Subscription Service Window

Figure A.10 The Post Install Tasks Window

■ Run LiveUpdate Allows NAV 2003 to receive new binaries and virus definition files via Symantec’s LiveUpdate feature.This is a valuable option, and should be selected unless you have a security policy and/or firewall that specifically forbids it.

■ Scan for viruses Informs NAV 2003 to conduct regular scans for viruses, and remain active in the taskbar.

■ Schedule weekly scans of local hard drives This option has the configuration program provide you with configuration screens that allow you to determine exactly when NAV 2003 will run.

9 Leave all three of the options selected, then click Next NAV 2003 will

then provide a summary of your configuration, as shown in Figure A.11.

10 Click Finish.The LiveUpdate screen appears, as shown in Figure A.12.

This screen allows you to begin obtaining the list of updates.

Figure A.11 The NAV 2003 Summary Window

Figure A.12 The LiveUpdate Screen

11 Click Next to obtain new virus definitions After some time, a network

connection will be made, and you will be presented with a screen informing you of the needed updates for your product See Figure A.13.

12 Click Next to download and install them.

13 After a few moments, you will be informed that the LiveUpdate process

is complete Any changes made will be displayed in a screen similar to Figure A.14.

14 Click Finish.

15 Now that NAV 2003 contains the most recent updates, it will conduct a thorough scan of your system Wait until this scan is finished As you wait, a screen will appear like that shown in Figure A.15.

Figure A.13 The LiveUpdate Results Screen

Figure A.14 The NAV 2003 LiveUpdate Summary Screen

16 This scan may take some time, depending upon the size of your hard drive and the speed of your system’s CPU When the scan is finished, you will see a screen similar to that shown in Figure A.16.

17 Click the Finished button, and a NAV 2003 System Status screen

appears.This screen, shown in Figure A.17, calls all needed items to your attention.

Figure A.15 NAV 2003 Scan Progress

Figure A.16 A Completed Scan Screen from NAV 2003

Figure A.17 The NAV 2003 System Status Screen

18 If you have not conducted a full system scan, you will see a red “Not Completed” next to the Full System Scan hyperlink When finished, close the main window NAV 2003 will minimize to an icon in your taskbar Anything marked in red requires your immediate attention.

Close this window NAV 2003 will still run, and will be available in the taskbar.You will be able to see the NAV 2003 icon If you are using a default installation of Windows XP Professional, you may have to click a side arrow in order to see this icon.

Once you have completed the preceding steps, you will have successfully installed NAV 2003.

Troubleshooting the Installation

If you experience installation problems, do the following:

1 Find the MSI log file and prepare to send it in to Symantec Do this by

going to Start | Run, then entering the following command:

%windir%\temp This command will launch Windows Explorer, showing the Windows temporary directory.The % signs tell Windows to open the system root directory, which is often /WINNT, but can be any directory if you have made a custom installation.

2 Once you see this directory, search for the nav.log file If you have not configured your system to show file extensions, you will only see a file (or an icon for a text file) called NAV.

3 Copy this file to your desktop and prepare to read its contents to Symantec supportover the phone, or to e-mail the file to them.

Also, the Registry can be restored from the backup you (hopefully) created earlier.This way, you can then start from scratch.

Configuring NAV 2003 LiveUpdate

First, let’s take a look at how to configure LiveUpdate NAV 2003 supports Automatic LiveUpdate, which is where LiveUpdate runs if it senses that it is con- nected to the Internet LiveUpdate is not activated by default when you install NAV 2003.To configure Automatic LiveUpdate, maximize NAV 2003 by double-clicking its icon in the taskbar, or by opening it from the Start menu (for

example, Start | All Programs | Norton Antivirus | Norton AntiVirus

2003 in Windows XP Professional) Next, click the Options hyperlink in the NAV 2003 main window, then select LiveUpdate.You will see the menu shown

in Figure A.18.

This window allows you to configure certain features of LiveUpdate, including:

■ Automatic LiveUpdate

■ Automatically applying updates so you do not have to do it manually

■ Providing a warning icon in the taskbar in case updates are not run regularly

Simply place a check in the Enable automatic LiveUpdate

(recom-mended) box, then click OK.You now have configured LiveUpdate to run

automatically.

Interactive versus Express Mode

It is important to note that as far as LiveUpdate is concerned, one important change is that it now has two modes:

■ Interactive Mode Interactive Mode requires that the user must be sent to walk NAV 2003 or NAV 2003 Professional Edition through an update, confirming the upgrade.

pre-■ Express Mode NAV 2003/2003 Professional Edition performs the LiveUpdate actions without user prompting.

Figure A.18The LiveUpdate Window

Interactive is selected by default.You can easily switch from Interactive to

Express by clicking the LiveUpdate button, then clicking the Configure

button Notice that you do not click the Options hyperlink, as you did before.

After marking the LiveUpdate button, select the Express Mode radio

button Next, choose one of the following options:

■ I want to click Start to run LiveUpdate Requires LiveUpdate to wait for your interaction.

■ I want LiveUpdate to start automatically Allows NAV 2003 to start without any user interaction.

Figure A.19 shows a system configured to have LiveUpdate start automatically

From here, you can configure the standard auto-protect features.You can also use SmartScan, which allows you to search only for selected files.

Configuring SmartScan

Once you select the Scan files using SmartScan button, you can then

deter-mine file extensions that will be scanned Figure A.21 shows the Program File Extensions window.

You can also add new extensions by clicking the New button and entering

the appropriate values.

Figure A.20The NAV 2003 Auto-Protect Screen

Figure A.21The Program File Extensions Window

Configuring Bloodhound

Like almost any other antivirus product, NAV 2003 relies upon two things:

■ The detection engine The set of binaries and libraries that scan the system’s drives and memory for problems

■ The definition updates The list of viruses the detection engine will search for

If you do not keep both of the preceding items current, you will not have optimal protection Most antivirus products do a fairly good job of keeping the detection engine and virus definitions updated However, you should not depend solely on these two items.

NAV 2003 has a feature called “Bloodhound,” which checks the hard drive for suspicious activity Bloodhound, therefore, supplements virus definitions by conducting repeated checks on disk writes, as well as system memory If it dis- covers suspicious activity, it will generate a warning.

By default, Bloodhound is set to the default level Set it only to a lower level

if you have a good reason (for example, you are using a custom application).

Setting Bloodhound to a higher level may cause it to report false positives, which

is where it mistakes legitimate activity for an attack.The highest level of tion is useful when you are trying to track down an unknown problem.To con-

protec-figure Bloodhound, simply click the Bloodhound icon beneath the

Auto-Protect icon.You can then select the options shown in Figure A.22.

Figure A.22Configuring the Bloodhound Auto-Protect Feature

The Auto-Protect Advanced Window

As far as Advanced features are concerned, you can configure NAV 2003 to skip scanning removable media and floppies.The Exclusions window, shown earlier in Figure A.22, allows you to exclude any item on the hard drive.These can

■ Directories You can enter the path of an entire directory to exclude it.

The Auto-Protect Exclusions List Window

The Auto-Protect Exclusions List window is shown in Figure A.23.

Configuring Script Blocking

The Auto-Protect script-blocking feature allows you to protect your system from scripts (for example, JavaScript and VBScript) that can be executed Simply enable

or disable the feature If the feature is enabled, you can then configure NAV 2003

to either prompt you for further instructions, or simply suppress all suspicious activities, as shown in Figure A.24.

Figure A.23 The Auto-Protect Exclusions List Window

Configuring Manual Scan Options

You can also set manual scanning options When scanning manually, you have the choice of searching various boot records, including the Master Boot Record (MBR) for problems In addition, you can determine what NAV 2003 will do when it finds a virus, as well as what types of files to search for See Figure A.25.

By default, all files are scanned, which is called “comprehensive file scanning.”

You can also use SmartScan if you like (discussed previously) Either way, you should now have access to the Bloodhound and Exclusions options, in regards to manual scans Keep in mind, though, that many antivirus applications have had problems scanning compressed files (such as those compressed using NTFS).

NAV 2003 is configured, by default, to scan compressed volumes However, if

Figure A.24The Auto-Protect Script Blocking Window

Figure A.25Manual Scan Options

you want to disable this feature (say, for drives that are not often used), you may

do so using this window.

Configuring E-mail Protection

The Internet section is broken up into E-mail, Instant Messenger, and

LiveUpdate We have already discussed LiveUpdate, so let’s focus on the E-mail window, as shown in Figure A.26.

The e-mail window allows you to determine if you wish to scan both incoming and outgoing e-mail (for example, POP3 and SMTP, respectively) Scanning incoming and outgoing e-mail can be especially hard on a system with low RAM, so if you experience a serious reduction in speed, consider disabling the feature.You may, however, want to skip to the troubleshooting section that follows to learn more about how you may be able to solve slow speeds.

NAV 2003 gives you various options if it finds a virus.The E-mail scanning window also allows you to have NAV 2003 stop worms from attacking your system Again, you may want to disable this feature if your system’s performance

is reduced Still, it would be best if you obtained more RAM, especially in today’s computing environment.

The Advanced button beneath the E-mail window allows you to configure the following:

■ Protect against timeouts Scanning a particularly large e-mail (for example, 5 or more MB) can cause the message to be sent very slowly, especially if your system does not have much RAM Many SMTP

Figure A.26The E-mail Window

servers will not tolerate slow communication and will send a timeout message NAV 2003 has a feature that communicates with the SMTP server to try and get it to keep the connection alive.

■ Display the tray icon As you might suspect, this allows you to see the NAV 2003 icon in the Windows taskbar.You may want to disable this feature on systems to dissuade users from tampering with the program.

Still, this feature only enables security through obscurity In the lowing section, you will see how it is possible to password-protect NAV 2003.

fol-■ Display progress indicator when sending e-mail Allows you to see exactly when an e-mail is finished being sent.

All of the preceding features are enabled by default.

Protecting Instant Messenger Traffic

Instant messenger applications have become increasingly popular.These clients enable real-time connections and allow quick file transfers Many companies do not explicitly block instant messaging clients, because most of the clients use TCP and/or UDP ports above 1024, and most firewalls do not block these ports.The NAV 2003 Instant Messenger window, shown in Figure A.27, allows you to pro- tect your system from viruses that can be uploaded and downloaded by these clients.

As you can see from the previous image, all supported clients (for example, AOL Instant Messenger 4.7 or later) can be protected.You can have NAV 2003

Figure A.27The Instant Messenger Window in NAV 2003

automatically repair the file, ask you what to do with the file, or use the tine feature if a repair is unsuccessful Finally, if you are using the supported MSN client, NAV 2003 can even notify someone who has sent an infected file.

quaran-Configuring The Miscellaneous Section

The Miscellaneous section, shown in Figure A.28, allows you to enable the following:

■ Quarantine backup behavior The quarantine option may destroy or damage an important file while attempting to isolate it For example, it might end up ruining a Word document you have been working on all week, or actually destroying a key system library file NAV has been written to create a backup file by default However, if disk space is lim- ited, you may wish to disable this feature Still, it would be best to leave this setting activated and obtain a larger hard drive; the last thing you want to do is have Quarantine’s behavior cause you to lose data or render a system unusable.

■ Enable Office Plug-in Allows NAV 2003 to protect Microsoft office against Macro viruses and other attacks.

■ What to do when virus protection is out of date Enables NAV

2003 to warn you by changing the program’s icon in the taskbar By default, this value is selected It is advisable to leave this setting activated.

■ How to control access to option settings NAV 2003 allows you to password-protect all options so that only those who have the password can configure NAV 2003.

Figure A.28The Miscellaneous Section in NAV 2003

Password Protection for NAV 2003

One of the features sadly lacking in almost all virus protection software is the ability to control access to its inner workings NAV 2003 has solved this problem.

To activate passwords, take the following steps:

1 Maximize NAV 2003, then click the Options button to bring up the

Options window.

2 Click the Miscellaneous hyperlink.You will see the Miscellaneous

screen, shown previously in Figure A.28 Place a check next to the

Enable password protection for options checkbox Immediately, a dialog box will appear, as shown in Figure A.29.

3 Enter and confirm the password Now, all users will be prompted for the password you have created whenever they wish to change options for this system.

Viewing Log Files

As mentioned earlier, checking logs has become much easier in NAV 2003 If

you click the View Report button, you will see the Log Viewer application.

Figure A.30 shows a simple log entry in NAV 2003.

Figure A.29The Options Password Dialog Box

Figure A.30Viewing Logs in NAV 2003

Notice the three categories:

■ Virus Alerts Indicates when NAV 2003 finds a virus.

■ Application Activity Indicates when scans have started and finished.

■ Errors Indicates when problems have occurred during execution of

a command.

You can export log files by right-clicking a category, then selecting the

Export Category As option.You can then save this file to a text file.

Saving Your Changes:The Options File

The Norton AntiVirus application is simply a GUI that makes changing text files and the Windows Registry more convenient Whenever you make a change to NAV 2003, you will be asked if you really wish to change the options file.

Indicate yes or no, depending upon your preference.You will not have to restart NAV 2003 after making these changes; NAV 2003 will read the altered configu- ration file immediately.

Now that you know a bit more about how to configure NAV 2003, let’s take

a look at some common troubleshooting issues.

■ In some cases, Auto-protect will corrupt the video display temporarily when an Auto-protect message appears.The primary solution for this problem is to contact the vendor for the video card and obtain the most recent driver.

■ For modem users, if you configure NAV 2003 to scan outgoing e-mail, the scanning process may take so long that Outlook Express will discon- nect the modem before the message is actually sent.To correct this problem, simply disable the setting in, say, Outlook Express or Outlook that automatically disconnects the modem.This inconvenience is a small price to pay for protecting your system from viruses.

■ Windows systems often use Dynamic Volumes, which are sections of hard drives gathered together into one logical volume Examples of log- ical volumes include those created in RAID 5 If used on a dynamic volume, NAV 2003 can present an error message that reads “Unable to read boot record on drive.”This error message appears quite grave, but is simply informing you that the dynamic volume is not bootable NAV

2003 will still scan the drive and find any problems.

■ If you are using PGP to encrypt your hard disk, remember that this cedure encrypts the master boot record (MBR) As a result, NAV 2003 cannot scan it for viruses If you receive an error message to this effect, consider disabling scanning of the MBR in the Options section dis- cussed previously Also, PGP’s primary use is to digitally sign e-mails.

pro-Digital signatures help ensure that no illicit (or unknown) changes have been made to the e-mail However, if an e-mail is infected, and NAV

2003 receives it, NAV 2003 will modify the actual e-mail in an attempt

to repair the infection As a result, PGP will inform you through your mail client that the message has been changed and is potentially not valid.This message is not a bug in either PGP, your e-mail client (for example, Microsoft Outlook/Outlook Express), or NAV 2003 It is simply a message informing you that the e-mail has been changed.To ensure that this document is secure, have the person who sent you the original e-mail send an uninfected copy.

e-Now that you understand some of the common troubleshooting issues, let’s take a look at how to uninstall NAV 2003.

Uninstalling NAV 2003

When uninstalling NAV 2003, take the following steps:

1 Go to Start | Control Panel | Add or Remove Programs (Add/Remove Programs in Windows versions earlier than Windows

XP Professional or Home Edition), then select the Norton AntiVirus

icon

2 You can then remove the application by taking the following actions, depending upon the operating system you are using:

■ Windows 98 (all versions) and Me Click the Remove button

next to the Norton AntiVirus icon Restart the system to make sure all changes have taken effect.

■ Windows 2000 and XP (Professional and Home Edition)

Click the Change button.Then, select the Remove option In

Windows 2000, you will not be able to click the Remove option

until you click Change Afterward, restart the system to make sure

all changes have taken effect.

Now, let’s take a look at installing, configuring, and troubleshooting NAV

2003 Professional Edition.

Installing NAV 2003 Professional Edition

When installing NAV 2003 Professional Edition, follow the preliminary steps cussed earlier in the section “Installing NAV 2003,” then do the following:

dis-1 Double-click the actual installation binary If you are using the Delivery Client, click the Launch icon, then download the necessary

files.

2 Once you have downloaded the files, double-click the installation

binary You will see the Welcome screen shown in Figure A.31.

3 Click Next.

4 On the Software Licensing Agreement window that appears, select the I accept the license agreement radio button, then click Next.

5 The next window allows you to select a destination folder Most people

accept the default, so click Next.

Figure A.31The NAV 2003 Professional Edition Welcome Screen

6 You will be informed that the installation wizard is now ready to install

the product Click Next.

7 At this time, the wizard will initialize the system, create directories, alter the Registry and install all of the necessary binary and text files for NAV

2003 Professional Edition When the wizard is finished, you will be shown a simple text file with the latest information on the product.

Review the information, then click Next.

8 Click Finish.The NAV 2003 Professional Edition welcome screen will

now appear, as shown in Figure A.32.

9 Click Next.You will now be directed to register the product First, enter

the name of the country you reside in, if it’s not already selected.Then,

click Next.

10 You will then be asked if you wish to receive any information from Symantec Select only those options you want (most prefer to receive no

information), then click Next.

11 Enter information about you and your company and click Next.

12 Enter your company’s address, and then click Next.

13 You will be asked if you want to participate in a survey While you can

choose to participate in the survey, you can also simply click Next to

continue the installation.

14 Click Next to retrieve your registration If you are connected to the Internet, your registration will be returned quickly Click Next again.

Figure A.32The NAV 2003 Professional Edition Welcome Screen

15 At this time, you will be given a chance to choose either Rapid Registration, or the Step-by-step wizard Choose the Step-by-step

wizard, and then click Finish.The rapid registration window allows you

to immediately retrieve and install a registration number However, in these steps, we will do the registration manually so that you learn more about what goes on “beneath the hood” of NAV 2003 Professional.

16 The Subscription Service window will appear, as shown in Figure A.33.

17 The Subscription Service window describes the length of the service you have registered for Generally, the subscription will last for just over

a year (for example, 381 days).You then have the option of renewing.

Once you have reviewed your information, click Next to begin the

2 As with NAV 2003 Home Edition, you have the following options:

Figure A.33The Subscription Service Window

■ Run LiveUpdate Allows NAV 2003 to receive new binaries and virus definition files via Symantec’s LiveUpdate feature.This is a valuable option, and should be selected, unless you have a security policy and/or firewall that specifically forbids it.

■ Scan for viruses Instructs NAV 2003 to conduct regular scans for viruses, and remain active in the taskbar.

■ Schedule weekly scans of local hard drives Has the tion program provide you with configuration screens that allow you

configura-to determine exactly when NAV 2003 will run.

3 Leave all of the settings at their default (unless you have a compelling

reason to choose otherwise), then click Next.

4 You will see a summary of the choices you have made, similar to that shown in Figure A.35.

Figure A.34The NAV 2003 Professional Post-Install Screen

Figure A.35The NAV 2003 Professional Edition Summary Page

5 Click Finish.The LiveUpdate screen will appear, as shown in

Figure A.36.

6 When the LiveUpdate window appears (see Figure A.36) click the Configure button At this point, you can configure LiveUpdate for either Interactive Mode or Express Mode Interactive Mode is standard, and requires you or another party to confirm steps taken by LiveUpdate However, in Express Mode, NAV 2003 Professional will simply automate all of the tasks For the purposes of this lab, leave the setting on

Interactive Mode.You can always change this setting later If you click

the FTP, HTTP, and ISP tabs, you will see that you can configure

proxy servers and dial-up or LAN connections Do so at this time, depending upon the needs of your system When you are finished, click

OK , then click Next.

7 NAV 2003 Professional Edition will then download all necessary updates You will see a message informing you of all the products and components that need to be downloaded and installed, as shown in Figure A.37.

Figure A.36The LiveUpdate Window

Figure A.37The LiveUpdate Products and Components Window

11 You now need to reboot your system Click OK to reboot immediately.

If you wish, select the alternative radio button to keep working without rebooting However, NAV 2003 Professional Edition will not be prop- erly configured until the next reboot.

You are now ready to configure additional elements of NAV 2003 Professional Edition.

Configuring NAV 2003 Professional Edition You will find that configuring NAV 2003 Professional Edition is very similar to NAV 2003 Home Edition Refer to the instructions given earlier for more infor- mation about conducting various tasks Differences exist, however, especially because NAV 2003 Professional Edition provides an enhanced Recycle Bin.

Before we discuss the Recycle Bin, you will want to complete your first

Figure A.38The LiveUpdate Confirmation Screen

full-system scan, enable Automatic LiveUpdate, and further configure LiveUpdate

to use Express Mode.

Conducting a Full Scan

The following steps illustrate how to conduct a full scan.

1 As soon as your system reboots, log back on.You will see that NAV

2003 Professional Edition will automatically run If this does not

happen, go to the taskbar and double-click the NAV 2003

Professional Edition icon Alternatively, in Windows XP go to Start |

All Programs | Norton AntiVirus | Norton AntiVirus 2003 Professional Edition to open the program As soon as NAV 2003 Professional Edition opens, you will see its main window It will inform you about any necessary tasks that have not been completed(Figure A.39).

2 First, click the Full System Scan hyperlink.Then, click the Scan Now

button at the lower right-hand corner of the window to begin a scan This initial scan is important, because it confirms that NAV 2003 Professional Edition has been installed properly, and it also helps ensure that this system does not have any viruses.

NOTE

The initial full scan will take some time

Figure A.39The NAV 2003 Professional Edition Main Window

3 When you are finished with the scan, you can then view the results, as shown in Figure A.40.

4 Dismiss this message, and you will be returned to the main NAV 2003 Professional Edition window.You will see that the Full System Scan link

no longer has a red “Not completed” message next to it Notice, ever, that the Automatic LiveUpdate feature is not activated by default, as shown in Figure A.41.

how-5 To configure Automatic LiveUpdate, click the Options hyperlink.Then, select the LiveUpdate hyperlink.The Automatic LiveUpdate window will appear Select the check box next to Enable automatic

LiveUpdate (recommended) , as shown in Figure A.42.

Figure A.40A Scan Summary from NAV 2003 Professional Edition

Figure A.41The NAV 2003 Professional Edition Main Window Showing Required Attention to LiveUpdate

6 Click OK.You will be returned to the NAV 2003 Professional Edition

main window, where you will see that Automatic LiveUpdate is now in active mode.

7 To configure LiveUpdate in Express Mode, click the LiveUpdate

hyperlink at the top left-hand portion of the main window Once the

LiveUpdate window appears, click the Configure button.

8 The LiveUpdate Configuration window is displayed Notice that it

cur-rently is set for Interactive Mode Click the Express Mode radio

button.Two radio buttons will appear Select the one next to the text

that reads I want LiveUpdate to start automatically, as shown in

Figure A.43.

Figure A.42The Automatic LiveUpdate Window

Figure A.43 Choosing Express Mode in NAV 2003 Professional Edition

9 Click OK, then Next, then Next again After NAV 2003 Professional Edition finishes processing its reconfiguration, click Finish.

10 You will receive a message informing you that you will have to reboot

your system Click OK to do so If, for some reason, you do not wish to reboot, first click the Continue working with Windows radio button, then click OK.The changes you have made to NAV 2003 Professional

Edition will not activate, however, until you reboot So, it is always best

to reboot your system as soon as possible.

11 Once you have rebooted, NAV 2003 Professional Edition will run

auto-matically, but in minimized form Double-click the NAV 2003

Professional Edition icon in the task bar Once you do this, you can then proceed to further configure this program to your tastes.

Configuring the Norton Protected Recycle Bin

As you know, one of the major differences between NAV 2003 Professional Edition and NAV 2003 Home Edition is that NAV 2003 Professional Edition modifies your recycle bin to provide more robust protection for deleted files.You will see a new icon on your desktop called Norton Protected Recycle Bin.

You can configure the Norton Protected Recycle Bin to provide access to your standard Windows Recycle Bin, if you wish However, NAV 2003 Professional Edition’s Protected Recycle Bin is quite useful because it even protects files that have been deleted using the command prompt.You can configure the settings for both the NAV 2003 Professional Edition Recycle Bin and the standard Windows Recycle Bin in the Advanced Tools section, shown in Figure A.44.

Figure A.44The NAV 2003 Professional Edition Advanced Tools Section

From this window, you can customize how both of your recycle bins will protect files.

1 Find the Recycle Bin Properties section in Advanced Tools.Then, click one of the Modify buttons If you change the properties of one

icon, the properties of the next will also change, so it does not matter which one you choose.

2 Once you click the Modify button, you will see the Norton Protected

Recycle Bin Properties window, shown in Figure A.45.

3 From the window shown in Figure A.45, you can configure how the Norton Recycle Bin reacts to a double-click By default, the Recycle Bin will show all protected files However, you can configure it to bring

up a wizard, which may help less experienced users obtain their files If you wish to simply use the standard Windows Recycle Bin, you may select that radio button.

4 You can also change the title that appears on the recycle bin, if you

wish Now, click the Norton Protection tab.

5 The Norton Protection tab, shown in Figure A.46, helps you determine exactly how files will be protected.

Figure A.45The Norton Protected Recycle Bin Properties Window

6 From this window, you can:

■ Change the drive used.

■ Enable or disable protection.

■ Configure the Recycle Bin to purge files after a certain period of time (the default is seven days).

You can also:

■ Create exclusions so that certain files will never be placed into the Recycle Bin.

■ Manually purge all files.

■ Determine the amount of the drive space that the Recycle Bin will occupy.

All of the other configurations you can make with Norton AntiVirus are identical to those discussed earlier with Norton 2003.

Troubleshooting NAV 2003 Professional Edition

As far as troubleshooting NAV 2003 Professional Edition is concerned, the steps are very similar to that in NAV 2003 Home Edition However, focus on the fol- lowing issues.

Figure A.46 The Norton Protection Tab in NAV 2003 Professional Edition

Troubleshooting the Installation

Before installing, you should always:

■ Make sure you back up the Registry.

■ Verify that no viruses exist on the system prior to installing NAV 2003 Professional Edition If a virus is present, the program will not install.

■ Determine if you are using NTFS or FAT32 as your file system If you are using NTFS, then it is possible your account does not have sufficient permissions to install NAV 2003 Professional Edition.

Troubleshooting the Configuration

When configuring NAV 2003 Professional Edition, consider the following issues:

■ The NAV 2003 Professional Edition GUI is simply a front end for grams that change text-based configuration files and the Windows Registry Whenever you make a change, make sure that you commit all changes, or else your configuration will not be applied.

pro-■ You do not need to restart NAV 2003 Professional Edition after making most changes.

Uninstalling NAV 2003 Professional Edition

Uninstalling NAV 2003 Professional Edition requires the same steps as those needed to uninstall NAV 2003 Home Edition:

1 Go to Start | Settings | Control Panel | Add or Remove

Programs (Add/Remove Programs in Windows versions earlier than Windows XP Professional or Home Edition), then select the Norton

AntiVirus icon

2 You can then remove the application by taking the following actions, depending upon the operating system you are using:

■ Windows 98 (all versions) and Me Click the Remove button

next to the Norton AntiVirus icon Restart the system to make sure all changes have taken effect.

■ Windows 2000 and XP (Professional and Home Edition)

Click the Change button, then select the Remove option In

Windows 2000, you will not be able to click the Remove option until you click Change Afterward, restart the system to make sure all changes have taken effect.

If you are using NAV 2003 Professional, it is likely you are using it in a higher security environment For instance, you may have installed it onto a system such as Windows 2000 Professional or Windows XP Professional.

Therefore, you will need administrative permissions to uninstall the application.