Microsoft windows xp professional exam 70 - 270 phần 1 ppsx

Walter is theauthor or coauthor of more than 20 computer books, including Microsoft Exchange Server 2003 Adminis-trator’s Companion Microsoft Press, 2003, MCDST Self-Paced Training Kit

Body Part No X10-87059

PUBLISHED BY

Microsoft Press

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Copyright © 2005 by Microsoft Corporation

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learning/ Send comments to tkinput@microsoft.com.

Microsoft, Active Directory, ActiveSync, ActiveX, DirectSound, DirectX, FrontPage, IntelliMirror, Microsoft Press, MSDN, MS-DOS, MSN, NetMeeting, Outlook, Visual InterDev, Visual Studio, Win32, Windows, Windows Media, Windows Mobile, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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Product Planner: Martine DelRe

Content Development Manager: Marzena Makuta, Elise Morrison

Technical Editor: Karena Lynch

Project Manager: Julie Pickering

Copy Editor: Nancy Sixsmith

Indexer: Julie Hatley

For my wife, Susan

Walter Glenn

For my wife, Erica

Tony Northrup

About the Authors

Walter Glenn, Microsoft Certified System Engineer(MCSE) and Microsoft Certified Trainer (MCT), hasbeen a part of the computer industry for more than

17 years He currently works in Huntsville, Alabama,

as a consultant, trainer, and writer Walter is theauthor or coauthor of more than 20 computer books,

including Microsoft Exchange Server 2003

Adminis-trator’s Companion (Microsoft Press, 2003), MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System (Microsoft Press, 2004), MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Microsoft

Press, 2004), and MCSE Self-Paced Training Kit

(Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and work Infrastructure (Microsoft Press, 2003) He has also written a number of Web-

Net-based courses that are geared toward Microsoft certification training

Tony Northrup, Certified Information Systems

Secu-rity Professional (CISPP), MCSE, and Microsoft Most

Valuable Professional (MVP), is a networking

consult-ant and author living in the Boston, Massachusetts

area During his seven years as principal systems

architect at BBN/Genuity, he was ultimately

responsi-ble for the reliability and security of hundreds of

Win-dows servers and dozens of WinWin-dows domains—all

directly connected to the Internet Needless to say,

Tony learned the hard way how to keep Windows

systems safe and reliable in a hostile environment As

a consultant, Tony has provided networking guidance

to a wide variety of businesses, from Fortune 100

enterprises to small businesses When he is not

con-sulting or writing, Tony enjoys cycling, hiking, and

nature photography

Table of Contents ixContents at a Glance

Part 1 Learn at Your Own Pace

2 Installing Windows XP Professional 2-1

Hardware Devices and Drivers 6-1

9 Administering Shared Folders 9-1

10 Managing Data Storage 10-1

13 Supporting TCP/IP 13-1

14 Overview of Active Directory Service 14-1

Using Computer Management 17-1

18 Using Windows XP Tools 18-1

20 Backing Up and Restoring Data 20-1

Part 2 Prepare for the Exam

Troubleshooting Hardware Devices and Drivers 23-1

Network Protocols and Services 26-1

Contents ix Contents

Acknowledgments xxxv

About This Book xxxvii

Intended Audience xxxvii

Prerequisites xxxviii

About the CD-ROM xxxviii

Features of This Book xxxviii

Part I: Learn at Your Own Pace xxxix

Part II: Prepare for the Exam xxxix Informational Notes xl Notational Conventions xl Keyboard Conventions xli Getting Started xli Hardware Requirements .xli Software Requirements xlii Setup Instructions xlii The Microsoft Certified Professional Program xliii Certifications xliv Requirements for Becoming a Microsoft Certified Professional xliv Technical Support xlv Evaluation Edition Software Support xlvi Part 1 Learn at Your Own Pace

Why This Chapter Matters 1-3 Before You Begin 1-3 Lesson 1: Explaining Windows XP 1-4 Available Windows XP Editions 1-4 Lesson Review 1-6 Lesson Summary 1-7 Lesson 2: Identifying Major Features of Windows XP Service Pack 2 1-8 How to Determine Whether Service Pack 2 Is Installed 1-8 Major Enhancements Included in Windows XP Service Pack 2 1-9 Lesson Review 1-14 Lesson Summary 1-15

ix

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x Contents

Lesson 3: Identifying Key Characteristics of Workgroups and Domains 1-16How Workgroups Work 1-16How Domains Work 1-17Lesson Review 1-19Lesson Summary 1-20Lesson 4: Logging On and Off Windows XP Professional 1-21How to Log On Locally to the Computer Running

Windows XP Professional 1-21Windows XP Professional Authentication Process 1-24How to Use a Password Reset Disk 1-25How to Run Programs with Different User Credentials 1-26The Purpose of Fast Logon Optimization 1-27How to Log Off Windows XP Professional 1-27Features of the Windows Security Dialog Box 1-27Practice: Creating a Password Reset Disk 1-29Lesson Review 1-30Lesson Summary 1-31Case Scenario Exercises 1-32Scenario 1.1 1-32Scenario 1.2 1-33Troubleshooting Lab 1-33Chapter Summary 1-33Exam Highlights 1-34Key Points 1-35Key Terms 1-35Questions and Answers 1-37

Why This Chapter Matters 2-1Before You Begin 2-1Lesson 1: Preparing for Installation 2-2Overview of Preinstallation Tasks 2-2Windows XP Professional Hardware Requirements 2-2How to Verify Hardware Compatibility with the Windows Catalog 2-3What Are Disk Partitions? 2-3Guidelines for Choosing a File System 2-4Guidelines for Choosing Domain or Workgroup Membership 2-7How to Ensure You Have the Necessary Information

Before Installing Windows XP Professional 2-8How Microsoft Grants Software Licenses 2-9

Contents xi

Practice: Prepare for Installation 2-9Lesson Review 2-10Lesson Summary 2-11Lesson 2: Installing Windows XP Professional from a CD-ROM 2-12Overview of Windows XP Professional Setup 2-12How to Initiate Text Mode Setup 2-12How to Run the Setup Wizard 2-14How to Install Windows XP Professional Networking Components 2-15How the Installation Is Completed 2-16What Is Dynamic Update? 2-17Practice: Installing Windows XP Professional 2-18Lesson Review 2-23Lesson Summary 2-24Lesson 3: Installing Windows XP Professional over the Network 2-25How to Prepare for a Network Installation 2-25How to Install over the Network 2-26How to Modify the Setup Process Using Winnt.exe 2-27How to Modify the Setup Process Using Winnt32.exe 2-28Lesson Review 2-30Lesson Summary 2-31Lesson 4: Upgrading Earlier Versions of Windows to

Windows XP Professional 2-32Client Upgrade Paths 2-32How to Generate a Hardware Compatibility Report 2-33How to Upgrade Compatible Computers Running Windows 98 2-34How to Upgrade Compatible Computers Running Windows NT 4.0 2-34Lesson Review 2-35Lesson Summary 2-36Lesson 5: Troubleshooting Windows XP Professional Setup 2-37Guidelines for Resolving Common Problems 2-37Guidelines for Troubleshooting Setup Failures

Using the Windows XP Setup Logs 2-39Lesson Review 2-40Lesson Summary 2-41Lesson 6: Activating and Updating Windows XP Professional 2-42Guidelines for Activating Windows Following Installation 2-42How to Scan a System and Display Available Updates

Using the Windows Update Site 2-43How to Configure Automatic Updates 2-43What Is Software Update Services? 2-44

xii Contents

What Are Service Packs? 2-46Practice: Configuring Automatic Updates 2-49Lesson Review 2-49Lesson Summary 2-50Case Scenario Exercises 2-50Scenario 2.1 2-50Scenario 2.2 2-51Troubleshooting Lab 2-52Scenario 2-52Question 2-52Chapter Summary 2-53Exam Highlights 2-53Key Points 2-54Key Terms 2-54Questions and Answers 2-56

Why This Chapter Matters 3-1Before You Begin 3-2Lesson 1: Creating Unattended Installations

by Using Windows Setup Manager 3-3Overview of Unattended Installations 3-3How to Find the Windows XP Deployment Tools 3-4What Windows Setup Manager Does 3-4How to Use the Windows Setup Manager to

Create an Answer File 3-6How to Start an Unattended Installation 3-12Practice: Creating Unattended Installations with

Windows Setup Manager 3-13Lesson Review 3-16Lesson Summary 3-16Lesson 2: Using Disk Duplication to Deploy Windows XP Professional 3-18Overview of Disk Duplication 3-18How to Extract the Windows System Preparation Tool 3-19Preparing a Computer for the Creation of a Master Image

by Using the System Preparation Tool 3-19How to Install Windows XP Professional from a Master Disk Image 3-20Practice: Deploying Windows XP Professional by

Using Disk Duplication 3-21Lesson Review 3-24Lesson Summary 3-24

Contents xiii

Lesson 3: Performing Remote Installations 3-25Overview of RIS 3-25Installing and Configuring RIS 3-26Requirements for RIS Client Computers 3-30Lesson Review 3-32Lesson Summary 3-33Lesson 4: Using Tools to Simplify Deployment 3-34How to Use the Files And Settings Transfer Wizard 3-34What Is the User State Migration Tool? 3-36How to Manage Applications by Using Windows Installer 3-37Lesson Review 3-40Lesson Summary 3-40Case Scenario Exercise 3-41Scenario 3-41Questions 3-41Troubleshooting Lab 3-42Chapter Summary 3-43Exam Highlights 3-43Key Points 3-43Key Terms 3-44Questions and Answers 3-45

Why This Chapter Matters 4-1Before You Begin 4-1Lesson 1: Explaining the Startup Process 4-2Files Used in the Startup Process 4-2What Happens During the Preboot Sequence 4-3What Happens During the Boot Sequence 4-4What Is the BOOT.INI File? 4-6What Happens During the Kernel Load Phase 4-9What Happens During the Kernel Initialization Phase 4-10What Happens During the Logon Phase 4-12Lesson Review 4-12Lesson Summary 4-13Lesson 2: Editing the Registry 4-15What Is the Registry? 4-15The Hierarchical Structure of the Registry 4-16How to View and Edit the Registry Using the Registry Editor 4-20Practice: Modifying the Registry 4-21

xiv Contents

Lesson Review 4-23Lesson Summary 4-24Lesson 3: Troubleshooting Problems Using Startup and Recovery Tools 4-25Guidelines for Troubleshooting Startup Using Safe Mode 4-25Guidelines for Troubleshooting Startup Using

the Last Known Good Configuration 4-27Additional Advanced Boot Options 4-29How to Perform Troubleshooting and Recovery Tasks

Using the Recovery Console 4-30Practice: Installing and Accessing the

Windows XP Professional Recovery Console 4-34Lesson Review 4-36Lesson Summary 4-37Case Scenario Exercise 4-37Scenario 4-37Questions 4-38Troubleshooting Lab 4-38Chapter Summary 4-40Exam Highlights 4-40Key Points 4-40Key Terms 4-41Questions and Answers 4-42

Why This Chapter Matters 5-1Before You Begin 5-2Lesson 1: Configuring and Troubleshooting the Display 5-3How to Configure Display and Desktop Properties 5-3How to Configure Multiple Displays 5-8Lesson Review 5-12Lesson Summary 5-12Lesson 2: Configuring Power Options 5-13How to Select a Power Scheme 5-13How to Configure Advanced Power Options 5-15How to Enable Hibernate Mode 5-16How to Configure Advanced Power Management 5-16How to Configure an Uninterruptible Power Supply 5-17Practice: Configuring Power Options 5-18Lesson Review 5-19Lesson Summary 5-20

Contents xv

Lesson 3: Configuring System Settings 5-21How to Configure System Performance Options 5-21How to Configure User Profiles 5-27How to Configure Startup and Recovery Settings 5-31How to Configure Environment Variables 5-34How to Configure Error Reporting 5-35Practice: Configuring System Settings by Using Control Panel 5-36Lesson Review 5-37Lesson Summary 5-39Lesson 4: Configuring Languages, Locations,

and Accessibility Options 5-40How to Configure and Troubleshoot Regional

and Language Options 5-40How to Configure and Troubleshoot Accessibility Options 5-43Practice: Configuring Multiple Languages by Using Control Panel 5-48Lesson Review 5-49Lesson Summary 5-50Lesson 5: Managing Windows Components 5-51How to Add Windows Components 5-51How to Remove Windows Components 5-53How to Manage Internet Information Services 5-53Lesson Review 5-55Lesson Summary 5-56Case Scenario Exercise 5-56Scenario 5-56Questions 5-56Troubleshooting Lab 5-58Chapter Summary 5-59Exam Highlights 5-59Key Points 5-59Key Terms 5-60Questions and Answers 5-62

Why This Chapter Matters 6-1Before You Begin 6-1Lesson 1: Installing a Hardware Device 6-2How to Install Hardware Automatically 6-2How to Install Hardware Manually 6-5

xvi Contents

Practice: Running the Add Hardware Wizard 6-8Lesson Review 6-9Lesson Summary 6-9Lesson 2: Configuring and Troubleshooting Hardware Devices 6-11How to Configure and Troubleshoot Devices Using Device Manager 6-11How to Install, Configure, Manage, and Troubleshoot Fax Support 6-14How to Manage and Troubleshoot the Most Common I/O Devices 6-18Practice: Disabling and Re-enabling a Hardware Device 6-24Lesson Review 6-25Lesson Summary 6-26Lesson 3: Viewing and Configuring Hardware Profiles 6-27When to Use Hardware Profiles 6-27How to Create a Hardware Profile 6-27How to Manage Hardware Profiles 6-29How to Configure Hardware Settings in a Profile 6-29How to Select a Hardware Profile During Startup 6-30Lesson Review 6-30Lesson Summary 6-31Lesson 4: Configuring and Troubleshooting Device Drivers 6-32What Is the Driver.cab File? 6-32Actions You Can Take to Update Drivers 6-32How to Configure and Monitor Driver Signing 6-33Practice: Configuring Driver Signature Settings

and Scanning for Unsigned Drivers 6-35Lesson Review 6-36Lesson Summary 6-37Case Scenario Exercise 6-37Scenario 6-38Questions 6-38Troubleshooting Lab 6-39Chapter Summary 6-40Exam Highlights 6-41Key Points 6-41Key Terms 6-41Questions and Answers 6-43

Why This Chapter Matters 7-1Before You Begin 7-1Lesson 1: Introduction to User Accounts 7-2

Contents xvii

Local User Accounts 7-2Domain User Accounts 7-3Built-In User Accounts 7-4How to Enable or Disable the Guest Account 7-6Lesson Review 7-7Lesson Summary 7-8Lesson 2: Planning New User Accounts 7-9Naming Conventions 7-9Password Guidelines 7-10Lesson Review 7-12Lesson Summary 7-12Lesson 3: Modifying, Creating, and Deleting User Accounts 7-13User Accounts Tool 7-13Computer Management Snap-In 7-17How to Create a Password Reset Disk 7-20Practice: Modifying, Creating, and Deleting Local User Accounts 7-21Lesson Review 7-26Lesson Summary 7-27Lesson 4: Configuring Properties for User Accounts 7-28The General Tab 7-28The Member Of Tab 7-29The Profile Tab 7-29Practice: Modifying User Account Properties 7-32Lesson Review 7-33Lesson Summary 7-35Lesson 5: Implementing Groups 7-36What Is a Group? 7-36Guidelines for Using Local Groups 7-37How to Create Local Groups 7-38How to Add Members to a Local Group 7-39How to Delete Local Groups 7-40Built-In Local Groups 7-40Built-In System Groups 7-42Practice: Creating and Managing Local Groups 7-42Lesson Review 7-44Lesson Summary 7-45Case Scenario Exercise 7-46Scenario 7-46Questions 7-46

xviii Contents

Troubleshooting Lab 7-47Chapter Summary 7-49Exam Highlights 7-49Key Points 7-49Key Terms 7-50Questions and Answers 7-51

Why This Chapter Matters 8-1Before You Begin 8-1Lesson 1: Introduction to NTFS Permissions 8-2Standard NTFS Folder Permissions 8-2Standard NTFS File Permissions 8-3How Windows XP Professional Uses Access Control Lists 8-3How Effective Permissions Are Calculated When Multiple

Sets of NTFS Permissions Are in Effect 8-3How NTFS Permissions Inheritance Is Controlled 8-5Lesson Review 8-6Lesson Summary 8-7Lesson 2: Assigning NTFS Permissions and Special Permissions 8-8How to Assign or Modify Permissions 8-8How to Grant or Deny Special Permissions 8-10How to Take Ownership of Files and Folders 8-13How to Prevent Permissions Inheritance 8-14Guidelines for Planning NTFS Permissions 8-14Practice: Planning and Assigning NTFS Permissions 8-15Lesson Review 8-21Lesson Summary 8-22Lesson 3: Supporting NTFS Permissions 8-23Effect on NTFS File and Folder Permissions

When Files and Folders Are Copied 8-23Effect on NTFS File and Folder Permissions

When Files and Folders Are Moved 8-24How to Troubleshoot Common Permissions Problems 8-25Practice: Managing NTFS Permissions 8-26Lesson Review 8-30Lesson Summary 8-31Case Scenario Exercise 8-32Scenario 8-32Questions 8-32

Contents xix

Troubleshooting Lab 8-33Scenario 8-33Questions 8-34Chapter Summary 8-35Exam Highlights 8-36Key Points 8-36Key Terms 8-36Questions and Answers 8-37

Why This Chapter Matters 9-1Before You Begin 9-1Lesson 1: Introduction to Shared Folders 9-2Simple File Sharing 9-2Shared Folder Permissions 9-3Requirements for Sharing a Folder 9-3Characteristics of Shared Folder Permissions 9-4How to Share a Folder 9-4How to Assign Shared Folder Permissions 9-5How to Create Multiple Share Names for a Shared Folder 9-6How to Modify a Shared Folder 9-7How to Connect to a Shared Folder 9-7What Are Administrative Shares? 9-9How to Manage Shared Folders by Using Computer Management 9-10Guidelines for Shared Folder Permissions 9-13Practice: Managing Shared Folders 9-14Lesson Review 9-17Lesson Summary 9-18Lesson 2: Combining Shared Folder Permissions and NTFS Permissions 9-20How to Calculate Effective Permissions for Folders

That Have Shared Folder and NTFS Permissions 9-20Rules When Combining Shared Folder Permissions and

NTFS Permissions 9-20Practice: Combining Permissions 9-21Lesson Review 9-23Lesson Summary 9-24Case Scenario Exercise 9-24Scenario 9-24Questions 9-26Troubleshooting Lab 9-26

xx Contents

Chapter Summary 9-28Exam Highlights 9-29Key Points 9-29Key Terms 9-29Questions and Answers 9-30

Why This Chapter Matters 10-1Before You Begin 10-2Lesson 1: Managing and Troubleshooting Disks and Volumes 10-3Overview of Basic and Dynamic Disks 10-3Managing Hard Disks by Using the Disk Management Tool 10-6How to Manage Disks Remotely By Using Computer Management 10-21How to Manage Disks from the Command Line by Using Diskpart 10-21How to Troubleshoot Disks and Volumes 10-22Removable Media 10-23Practice: Managing Hard Disks 10-26Lesson Review 10-26Lesson Summary 10-27Lesson 2: Managing Compression 10-28What Is the Compressed Folders Feature? 10-28How to Compress Files, Folders, or Volumes

by Using NTFS Compression 10-29Practice: Managing Compression 10-34Lesson Review 10-37Lesson Summary 10-38Lesson 3: Managing Disk Quotas 10-39Overview of Disk Quotas 10-39How to Set Disk Quotas 10-40How to Determine the Status of Disk Quotas 10-43How to Monitor Disk Quotas 10-43Guidelines for Using Disk Quotas 10-43Practice: Managing Disk Quotas 10-44Lesson Review 10-47Lesson Summary 10-48Lesson 4: Increasing Security by Using EFS 10-49Overview of EFS 10-49How to Encrypt a Folder 10-51How to Decrypt a Folder 10-51How to Control Encryption From the Command Line

Contents xxi

by Using the Cipher Command 10-52How to Create an EFS Recovery Agent 10-52Practice: Increasing Security by Using EFS 10-53Lesson Review 10-54Lesson Summary 10-55Lesson 5: Maintaining Disks with Disk Defragmenter,

Check Disk, and Disk Cleanup 10-57How to Analyze and Defragment Disks with Disk Defragmenter 10-57How to Scan a Hard Disk for Errors with Check Disk 10-60How to Free Up Disk Space with Disk Cleanup 10-62Practice: Maintaining Disks 10-65Lesson Review 10-67Lesson Summary 10-68Lesson 6: Configuring Offline Folders and Files 10-69How to Enable the Offline Files Feature On Your Computer 10-69How to Make Folders and Files Available Offline 10-70How to Configure Your Computer to Share Offline Folders and Files 10-71How to Synchronize Offline Folders and Files 10-72Practice: Configuring Offline Folders and Files 10-74Lesson Review 10-76Lesson Summary 10-76Case Scenario Exercise 10-77Scenario 10-77Questions 10-77Troubleshooting Lab 10-78Chapter Summary 10-79Exam Highlights 10-80Key Points 10-80Key Terms 10-80Questions and Answers 10-83

Why This Chapter Matters 11-1Before You Begin 11-1Lesson 1: Introduction to Windows XP Professional Printing 11-2Important Printing Terms 11-2Requirements for Network Printing 11-3Guidelines for Developing a Network-wide Printing Strategy 11-4Lesson Review 11-5Lesson Summary 11-6

xxii Contents

Lesson 2: Setting Up Network Printers 11-7How to Add and Share a Local Printer 11-7How to Add and Share a Network Interface Printer 11-10How to Add an LPR Port 11-12How to Configure Client Computers So Users Can Print 11-13Practice: Installing a Network Printer 11-15Lesson Review 11-19Lesson Summary 11-20Lesson 3: Connecting to Network Printers 11-21Add Printer Wizard Options 11-21How to Connect Directly to a Shared Printer 11-22How to Use a Web Browser 11-23How to Find a Printer Using the Search Assistant 11-23Lesson Review 11-24Lesson Summary 11-25Lesson 4: Configuring Network Printers 11-26How to Share an Existing Printer 11-26How to Install Additional Printer Drivers 11-27How to Stop the Sharing of a Printer 11-29How to Create a Printer Pool 11-29How to Set Priorities Among Printers 11-30Lesson Review 11-31Lesson Summary 11-32Lesson 5: Troubleshooting Setup and Configuration Problems 11-33How to Use Windows Troubleshooters 11-33Possible Solutions to Common Troubleshooting Scenarios 11-34Lesson Review 11-35Lesson Summary 11-35Case Scenario Exercise 11-36Scenario 11-36Questions 11-36Troubleshooting Lab 11-37Scenario 11-37Question 11-37Chapter Summary 11-37Exam Highlights 11-38Key Points 11-38Key Terms 11-39Questions and Answers 11-40

Contents xxiii

Why This Chapter Matters 12-1Before You Begin 12-1Lesson 1: Introduction to Printer Administration 12-2Printer Management Tasks 12-2Document Management Tasks 12-2Common Printer Problems that Require Troubleshooting 12-3How to Access Printers 12-3Windows XP Professional Print Permissions 12-4Practice: Changing the Default Permissions on a Printer 12-7Lesson Review 12-8Lesson Summary 12-9Lesson 2: Managing Printers 12-10How to Assign Forms to Paper Trays 12-10How to Set Up a Separator Page 12-11How to Pause a Printer and Cancel Documents 12-13How to Redirect Documents to a Different Printer 12-13Formats Supported by the WinPrint Print Processor 12-14How to Configure Spooling Options 12-15How to Take Ownership of a Printer 12-16Practice: Managing Printers 12-17Lesson Review 12-18Lesson Summary 12-19Lesson 3: Managing Documents 12-20How to Pause, Restart, and Cancel a Document 12-20How to Set Notification, Priority, and Printing Time 12-21Practice: Managing Documents 12-22Lesson Review 12-24Lesson Summary 12-25Lesson 4: Administering Printers by Using a Web Browser 12-26The Advantages of Using a Web Browser to Manage Printers 12-26How to Access Printers Using a Web Browser 12-26Lesson Review 12-27Lesson Summary 12-28Lesson 5: Troubleshooting Common Printing Problems 12-29Guidelines for Examining a Printing Problem 12-29Solutions to Common Printing Problems 12-29How to Solve Printing Problems Using the

Windows XP Professional Printing Troubleshooter 12-31

xxiv Contents

Lesson Review 12-31Lesson Summary 12-31Case Scenario Exercise 12-32Scenario 12-32Questions 12-32Troubleshooting Lab 12-33Chapter Summary 12-34Exam Highlights 12-35Key Points 12-35Key Terms 12-36Questions and Answers 12-37

Why This Chapter Matters 13-1Before You Begin 13-1Lesson 1: Configuring and Troubleshooting TCP/IP 13-2What Is an IP Address? 13-2How to Configure TCP/IP to Use a Static IP Address 13-6How to Configure TCP/IP to Obtain an IP Address Automatically 13-8What Is Automatic Private IP Addressing? 13-9How to Specify an Alternate Configuration for TCP/IP 13-11How to Use TCP/IP Tools to Troubleshoot a Connection 13-12Practice: Configuring and Troubleshooting TCP/IP 13-18Lesson Review 13-23Lesson Summary 13-25Lesson 2: Understanding the Domain Name System 13-26What Is the Domain Namespace? 13-26Domain-Naming Guidelines 13-29What Are Zones? 13-29What Are Name Servers? 13-30Lesson Review 13-31Lesson Summary 13-32Lesson 3: Overview of Name Resolution 13-33How a Forward Lookup Query Works 13-33What Is Name Server Caching? 13-34How a Reverse Lookup Query Works 13-35Lesson Review 13-36Lesson Summary 13-37Lesson 4: Configuring a DNS Client 13-38How to Configure DNS Server Addresses 13-38

Contents xxv

How to Configure DNS Query Settings 13-40Practice: Configuring a DNS Client 13-42Lesson Review 13-43Lesson Summary 13-44Case Scenario Exercise 13-44Scenario 13-44Questions 13-44Troubleshooting Lab 13-45Chapter Summary 13-46Exam Highlights 13-47Key Points 13-47Key Terms 13-47Questions and Answers 13-49

Why This Chapter Matters 14-1Before You Begin 14-1Lesson 1: Overview of Active Directory 14-2The Advantages of Active Directory 14-2Logical Structure of Active Directory 14-3Physical Structure of Active Directory 14-9Replication Within an Active Directory Site 14-11Lesson Review 14-12Lesson Summary 14-12Lesson 2: Important Active Directory Concepts 14-14What Is the Active Directory Schema? 14-14What Is the Global Catalog? 14-15What Is a Namespace? 14-17Naming Conventions 14-17Lesson Review 14-19Lesson Summary 14-20Case Scenario Exercise 14-21Scenario 14-21Questions 14-22Troubleshooting Lab 14-22Chapter Summary 14-23Exam Highlights 14-24Key Points 14-24Key Terms 14-24Questions and Answers 14-26

xxvi Contents

Why This Chapter Matters 15-1Before You Begin 15-2Lesson 1: Configuring Local Area Network (LAN) Connections 15-3Viewing LAN Connections 15-3Configuring a LAN Connection 15-4The New Connection Wizard 15-11Practice: Configuring a LAN Connection 15-15Lesson Review 15-17Lesson Summary 15-18Lesson 2: Configuring Dial-Up Connections 15-19Configuring Modems 15-19Configuring a Dial-Up Connection 15-21Allowing Incoming Dial-Up Connections 15-25Practice: Configuring an Inbound Connection 15-27Lesson Review 15-28Lesson Summary 15-29Lesson 3: Configuring Wireless Connections 15-30Introduction to Wireless Networking Standards 15-30Introduction to Wireless Networking Architecture 15-31Introduction to Wireless Networking Security 15-33Configuring Wireless Networking in Windows XP Professional 15-36Lesson Review 15-40Lesson Summary 15-41Lesson 4: Configuring Internet Connection Sharing (ICS) 15-42Introducing Internet Connection Sharing (ICS) 15-42ICS Limitations 15-43Troubleshooting ICS 15-44Lesson Review 15-44Lesson Summary 15-45Lesson 5: Configuring Windows Firewall 15-46Introducing Windows Firewall 15-46How to Enable or Disable Windows Firewall for all Network

Connections 15-47How to Enable or Disable Windows Firewall for a Specific

Network Connection 15-48Windows Firewall Advanced Options 15-49Troubleshooting Windows Firewall 15-56Practice: Configure Windows Firewall 15-57Lesson Review 15-58

Contents xxvii

Lesson Summary 15-59Case Scenario Exercise 15-60Scenario 15-60Questions 15-60Troubleshooting Lab 15-62Chapter Summary 15-63Exam Highlights 15-63Key Points 15-64Key Terms 15-64Questions and Answers 15-65

Why This Chapter Matters 16-1Before You Begin 16-2Lesson 1: Overview of Security Policy 16-3How to Configure Local Security Policy 16-3What Is Group Policy? 16-9How to View Policies That Are in Effect On a

Computer Running Windows XP Professional 16-12Lesson Review 16-14Lesson Summary 16-15Lesson 2: Configuring Account Policies 16-16How to Configure Password Policy 16-16How to Configure Account Lockout Policy 16-18Practice: Configuring Account Policies 16-19Lesson Review 16-23Lesson Summary 16-23Lesson 3: Configuring User Rights 16-24How to Configure User Rights 16-24Lesson Review 16-29Lesson Summary 16-30Lesson 4: Configuring Security Options 16-31How to Configure Security Options 16-31Practice: Configuring Security Settings 16-33Lesson Review 16-33Lesson Summary 16-35Lesson 5: Implementing an Audit Policy 16-36Overview of Auditing 16-36What Should You Audit? 16-37How to Configure an Audit Policy 16-38

xxviii Contents

How to Enable Auditing for Files and Folders 16-40How to Enable Auditing for Printers 16-42Lesson Review 16-44Lesson Summary 16-44Lesson 6: Configuring Internet Explorer Options 16-46How to Configure Security Options 16-47How to Configure Privacy Options 16-50How to Configure Content Options 16-51How to Configure Connections Options 16-52How to Configure Programs Options 16-54How to Configure Advanced Options 16-55Lesson Review 16-57Lesson Summary 16-58Case Scenario Exercise 16-58Scenario 16-59Questions 16-59Troubleshooting Lab 16-60Scenario 16-61Questions 16-61Chapter Summary 16-63Exam Highlights 16-64Key Points 16-64Key Terms 16-64Questions and Answers 16-66

Why This Chapter Matters 17-1Before You Begin 17-1Lesson 1: Monitoring Access to Shared Folders 17-2Reasons for Monitoring Network Resources 17-2Who Can Monitor Access to Network Resources? 17-3How to Use the Shares Folder to View and Monitor Shared Folders 17-3How to Use the Open Files Folder to Monitor Files 17-6How to Disconnect Users from Open Files 17-6Practice: Monitoring Shared Folders 17-7Lesson Review 17-8Lesson Summary 17-9Lesson 2: Creating and Sharing Local and Remote Folders 17-10How to Create a New Folder and Share It by Using Shared Folders 17-10

Contents xxix

How to Share a Folder on a Remote Computer

by Using Shared Folders 17-11How to Stop Sharing a Folder by Using Shared Folders 17-12Practice: Creating a Shared Folder 17-13Lesson Review 17-14Lesson Summary 17-14Lesson 3: Monitoring Network Users 17-15How to Monitor User Sessions 17-15How to Disconnect Users 17-16How to Send Administrative Messages to Users 17-17Lesson Review 17-18Lesson Summary 17-18Case Scenario Exercise 17-19Scenario 17-19Questions 17-19Troubleshooting Lab 17-20Chapter Summary 17-21Exam Highlights 17-21Key Points 17-21Key Terms 17-22Questions and Answers 17-23

Why This Chapter Matters 18-1Before You Begin 18-1Lesson 1: Working with Services 18-2How to Manage Services by Using the Services Console 18-2How to Disable and Enable Services by

Using the System Configuration Utility 18-8Practice: Working with Services 18-9Lesson Review 18-10Lesson Summary 18-11Lesson 2: Using Event Viewer 18-12Overview of Windows XP Professional Logs 18-12How to View Event Logs by Using Event Viewer 18-12How to View an Event 18-14How to Locate Events In a Log 18-15Logging Options 18-16How to Save and Open Logs 18-17Lesson Review 18-17

xxx Contents

Lesson Summary 18-18Lesson 3: Using Scheduled Tasks 18-19Overview of Scheduled Tasks 18-19How to Schedule a Task 18-20How to Configure Advanced Options for a Scheduled Task 18-20How to Troubleshoot Scheduled Tasks 18-21Practice: Using Task Scheduler 18-22Lesson Review 18-23Lesson Summary 18-24Lesson 4: Using System Restore 18-25Overview of System Restore 18-25How to Enable or Disable System Restore 18-27How to Create a Restore Point 18-28How to Restore a Restore Point 18-29Lesson Review 18-30Lesson Summary 18-31Lesson 5: Using Remote Desktop and Remote Assistance 18-32How to Configure and Use Remote Desktop 18-32How to Configure and Use Remote Assistance 18-37Lesson Review 18-40Lesson Summary 18-41Case Scenario Exercise 18-41Scenario 18-41Questions 18-42Troubleshooting Lab 18-43Scenario 18-43Questions 18-44Chapter Summary 18-45Exam Highlights 18-46Key Points 18-46Key Terms 18-47Questions and Answers 18-48

Why This Chapter Matters 19-1Before You Begin 19-1Lesson 1: Using Task Manager 19-2How to Monitor Programs 19-2How to Monitor Processes 19-3How to Monitor System Performance 19-6

Contents xxxi

How to Monitor Networking 19-8Practice: Using Task Manager 19-10Lesson Review 19-11Lesson Summary 19-12Lesson 2: Using the Performance Console 19-13How to Use System Monitor 19-13How to Add Counters 19-15How to Use Performance Logs And Alerts 19-17How to Establish a Baseline for Performance Data 19-20How to Identify and Resolve Bottlenecks 19-20Practice: Using System Monitor 19-22Lesson Review 19-23Lesson Summary 19-23Case Scenario Exercise 19-24Scenario 19-24Questions 19-24Troubleshooting Lab 19-25Chapter Summary 19-28Exam Highlights 19-28Key Points 19-28Key Terms 19-29Questions and Answers 19-30

Why This Chapter Matters 20-1Before You Begin 20-1Lesson 1: Using the Backup Utility 20-2What Is the Backup Utility? 20-2Who Can Back Up and Restore Data? 20-4How to Plan a Backup 20-5Types of Backup Operations 20-7How to Change Default Backup Options 20-10Lesson Review 20-12Lesson Summary 20-13Lesson 2: Backing Up Data 20-14Preliminary Tasks 20-14How to Select Files and Folders to Back Up 20-15How to Specify Backup Destination, Media Settings,

and Advanced Settings 20-16How to Schedule Backup Jobs 20-18

xxxii Contents

Practice: Backing Up Data 20-19Lesson Review 20-23Lesson Summary 20-25Lesson 3: Restoring Data 20-26How to Prepare to Restore Data 20-26How to Select Backup Sets, Files, and Folders to Restore 20-27How to Specify Advanced Restore Settings 20-27Practice: Restoring Data 20-29Lesson Review 20-30Lesson Summary 20-31Lesson 4: Using the Automated System Recovery Wizard 20-32Overview of the Automated System Recovery Wizard 20-32How to Use the Automated System Recovery Wizard 20-33How to Recover Important Registry Keys by

Using Recovery Console 20-34Lesson Review 20-35Lesson Summary 20-36Case Scenario Exercise 20-36Scenario 20-36Questions 20-37Troubleshooting Lab 20-37Chapter Summary 20-38Exam Highlights 20-38Key Points 20-38Key Terms 20-39Questions and Answers 20-40Part 2 Prepare for the Exam

Tested Skills and Suggested Practices 21-4Further Reading 21-7Objective 1.1: Perform and Troubleshoot an Attended

Installation of Windows XP Professional 21-10Objective 1.2: Perform and Troubleshoot an Unattended

Installation of Windows XP Professional 21-19Objective 1.3: Upgrade from a Previous Version of Windows to

Windows XP Professional 21-28Objective 1.4: Perform Post-Installation Updates

and Product Activation 21-35Objective 1.5: Troubleshoot Failed Installations 21-42

Contents xxxiii

Tested Skills and Suggested Practices 22-1Further Reading 22-3Objective 2.1: Monitor, Manage, and Troubleshoot

Access to Files and Folders 22-5Objective 2.2: Manage and Troubleshoot Access to Shared Folders 22-11Objective 2.3: Connect to Local and Network Print Devices 22-17Objective 2.4: Configure and Manage File Systems 22-22Objective 2.5: Manage and Troubleshoot Access to

and Synchronization of Offline Files 22-27

Tested Skills and Suggested Practices 23-1Further Reading 23-3Objective 3.1: Implement, Manage, and Troubleshoot Disk Devices 23-6Objective 3.2: Implement, Manage, and Troubleshoot Display Devices 23-12Objective 3.3: Configure Advanced Configuration Power Interface 23-17Objective 3.4: Implement, Manage, and Troubleshoot I/O Devices 23-21Objective 3.5: Manage and Troubleshoot Drivers and Driver Signing 23-29Objective 3.6: Monitor and Configure Multiprocessor Computers 23-35

Tested Skills and Suggested Practices 24-1Further Reading 24-2Objective 4.1: Monitor, Optimize, and Troubleshoot Performance of the

Windows XP Professional Desktop 24-4Objective 4.2: Manage, Monitor, and Optimize

System Performance for Mobile Users 24-13Objective 4.3: Restore and Back Up the Operating System,

System State Data, and User Data 24-19

Tested Skills and Suggested Practices 25-1Further Reading 25-4Objective 5.1: Configure and Manage User

Profiles and Desktop Settings 25-6Objective 5.2: Configure Support for Multiple

Languages or Multiple Locations 25-14Objective 5.3: Manage Applications by Using

Windows Installer Packages 25-19

xxxiv Contents

Tested Skills and Suggested Practices 26-1Further Reading 26-4Objective 6.1: Configure and Troubleshoot the TCP/IP Protocol 26-7Objective 6.2: Connect to Computers by Using Dial-Up Networking 26-13Objective 6.3: Connect to Resources Using Internet Explorer 26-17Objective 6.4: Configure, Manage, and Implement

Internet Information Services (IIS) 26-22Objective 6.5: Configure, Manage, and Troubleshoot Remote Desktop

and Remote Assistance 26-28Objective 6.6: Configure, Manage, and Troubleshoot

an Internet Connection Firewall 26-34

Tested Skills and Suggested Practices 27-1Further Reading 27-3Objective 7.1: Configure, Manage, and Troubleshoot

Encrypting File System (EFS) 27-5Objective 7.2: Configure, Manage, and Troubleshoot

a Security Configuration and Local Security Policy 27-10Objective 7.3: Configure, Manage, and Troubleshoot

Local User and Group Accounts 27-16Objective 7.4: Configure, Manage, and Troubleshoot

Internet Explorer Security Settings 27-22Glossary .G-1Index I-1

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Microsoft is interested in hearing your feedback about this publication so we can continually improve our books and learning resources for you To participate in a brief

Acknowledgments

A book like this is a big project and it would not get done without the help of a lot ofpeople I have worked on many books over the years with a lot of different people.Without question, the team at Microsoft Learning is the best Team members are exact-ing and conscientious, and they take pride in producing the best books they can

I want to extend my thanks to everyone who worked on this book Julie Pickering, ourproject manager, did a great job of coordinating everyone’s effort—and that can be apretty tough assignment when you are working with writers Our editors—Elise Morri-son, Lori Kane, and Marzena Makuta—pored over every detail to make sure that thebook was of the highest quality and that everyone involved turned in their best effort.And Tony Northrup, our technical editor of part 1, gave a detailed technical review andhelped to make sure that I actually knew what I was talking about I also want to thankRandall Galloway at Microsoft for his technical guidance and support along the way And as always, I want to thank Neil Salkind and everyone else at StudioB for helpingput this project together

Walter Glenn

I’d like to thank my friends, especially Chris and Diane Geggis, Bob Hogan, Kurt andBeatriz Dillard, Eric and Alyssa Faulkner, John and Tara Banks, Kristin Casciato, SamuelJackson, and Eric John Parucki They each helped me enjoy my time away from thekeyboard I have to thank my wife, Erica, more than anyone, for being so patient dur-ing many long days of writing

Tony Northrup

About This Book

Welcome to MCSE Self-Paced Training Kit (Exam 70-270): Installing, Configuring, and

Administering Microsoft Windows XP Professional, Second Edition This book

intro-duces you to the Microsoft Windows XP Professional operating system and preparesyou to install, configure, and support Windows XP Professional

You will learn how to work with Windows XP Professional in a networked ment This book focuses on the following:

environ-■ Installing Windows XP Professional

■ Implementing and managing resources

■ Installing, managing, and troubleshooting hardware devices and drivers

■ Monitoring and optimizing system performance and reliability

■ Configuring and troubleshooting the desktop environment

■ Implementing, managing, and troubleshooting network protocols and services

Note For more information about becoming a Microsoft Certified Professional, see the tion titled “The Microsoft Certified Professional Program” later in this introduction.

sec-Intended Audience

Anyone who wants to learn about Windows XP Professional will find this book useful.This book was developed for information technology (IT) professionals who need todesign, plan, implement, and support Windows XP Professional or who plan to take

the related Microsoft Certified Professional Exam 70-270, Installing, Configuring, and

Administering Microsoft Windows XP Professional

Note Exam skills are subject to change without prior notice and at the sole discretion of Microsoft

xxxviii About This Book

Prerequisites

This training kit requires that students meet the following prerequisites:

■ Have a working knowledge of the Windows XP operating system

■ Have a basic understanding of computer hardware

■ Have a basic understanding of networking technologies

About the CD-ROM

For your use, this book includes a Supplemental CD-ROM, which contains a variety ofinformational aids to complement the book content:

■ The Microsoft Press Readiness Review Suite Powered by MeasureUp This suite ofpractice tests and objective reviews contains questions of varying degrees of com-plexity and offers multiple testing modes You can assess your understanding ofthe concepts presented in this book and use the results to develop a learning planthat meets your needs

■ An electronic version of this book (eBook) For information about using theeBook, see the “The eBook” section later in this introduction

■ Tools recommended in the book

A second CD-ROM contains a 180-day Evaluation Edition of Microsoft Windows XPProfessional with Service Pack 2

Caution The 180-day Evaluation Edition provided with this training kit is not the full retail product and is provided only for the purposes of training and evaluation Microsoft Technical Support does not support this evaluation edition.

For additional support information regarding this book and the CD-ROM (includinganswers to commonly asked questions about installation and use), visit the Microsoft

Learning Technical Support Web site at http://www.microsoft.com/learning/support/.

You can also e-mail tkinput@microsoft.com or send a letter to Microsoft Learning, Attn:Microsoft Learning Technical Support, One Microsoft Way, Redmond, WA 98052-6399

Features of This Book

This book has two parts Use Part I to learn at your own pace and practice what youhave learned with practical exercises Part II contains questions and answers you canuse to test yourself on what you have learned

About This Book xxxixPart I: Learn at Your Own Pace

Each chapter identifies the exam objectives that are covered within the chapter, vides an overview of why the topics matter by identifying how the information isapplied in the real world, and lists any prerequisites that must be met to complete thelessons presented in the chapter

pro-The chapters are divided into lessons Most lessons contain practices that include one

or more hands-on exercises These exercises give you an opportunity to use the skillsbeing presented or to explore the part of the application being described

After the lessons, you are given an opportunity to apply what you have learned in acase scenario exercise In this exercise, you work through a multistep solution for arealistic case scenario You are also given an opportunity to work through a trouble-shooting lab that explores difficulties you might encounter when applying what youhave learned on the job

Each chapter ends with a short summary of key concepts and a short section that listskey topics and terms you need to know before taking the exam This section summa-rizes the key topics you have learned, with a focus on demonstrating that knowledge

on the exam

Real World Helpful Information

You will find sidebars like this one that contain related information you mightfind helpful “Real World” sidebars contain specific information gained throughthe experience of IT professionals just like you

Part II: Prepare for the Exam

Part II helps to familiarize you with the types of questions you will encounter on theMicrosoft Certified Professional (MCP) exam By reviewing the objectives and samplequestions, you can focus on the specific skills you need to improve before takingthe exam

See Also For a complete list of MCP exams and their related objectives, go to http://

www.microsoft.com/learning/mcp/.

Part II is organized by the exam’s objectives Each chapter covers one of the primary

groups of objectives, referred to as Objective Domains Each chapter lists the tested

skills you need to master to answer the exam questions, and it includes a list of furtherreadings to help you improve your ability to perform the tasks or skills specified by theobjectives

xl About This Book

Within each Objective Domain, you will find the related objectives that are covered onthe exam Each objective provides you with several practice exam questions Theanswers are accompanied by explanations of each correct and incorrect answer

On the CD These questions are also available on the companion CD as a practice test

Informational Notes

Several types of reader aids appear throughout the training kit

■ Tip contains methods of performing a task more quickly or in a not-so-obvious

way

■ Important contains information that is essential to completing a task.

■ Note contains supplemental information.

■ Caution contains valuable information about possible loss of data; be sure to read

this information carefully

■ Warning contains critical information about possible physical injury; be sure to

read this information carefully

■ See Also contains references to other sources of information.

■ On the CD points you to supplementary information or files you need that are on

the companion CD

■ Security Alert highlights information you need to know to maximize security in

your work environment

exam

■ Off the Record contains practical advice about the real-world implications of

information presented in the lesson

Notational Conventions

The following conventions are used throughout this book:

■ Characters or commands that you type appear in bold type.

■ Italic in syntax statements indicates placeholders for variable information Italic is

also used for book and exam titles

■ Names of files and folders appear in Title caps, except when you are to type themdirectly Unless otherwise indicated, you can use all lowercase letters when youtype a file name in a dialog box or at a command prompt