Remote Design Research Interaction: Very Brief Overview

Remote Research Definition: Research where the participant is not sharing physical space with the researcher. When does remote fail? Bandwidth, Translation. It’s expensive and difficult to do live. Faces Most users don’t have webcams. Webcams are a little invasive. use Agencies when: No website access or People whine about firsttime visitors or Higher budget or Online recruiting failed

REMOTE DESIGN RESEARCH

INTERACTION 10

I’M NATE BOLT

ROBOTIC DOG TREATS

I’M NATE BOLT

ROBOTIC DOG TREATS

DINOSAUR EXPLAINS IA

#ixd10 #Remote

#ixd10 #Remote

7

SO ANYWAY WHAT’s UP WITH YOU?

Have you conducted remote testing before? Biggest concern (about remote silly)?

THE REMOTE

SITUATION

DESIGN RESEARCH

CONCEPT

TESTING

PERSONA DEVELOPMENT SURVEYS

ETHNOGRAPHY

NEEDS ASSESSMENT

IDEATION

GAME-BASED

ELICITATION

Remote Research

Definition:

Research where the

participant is not

sharing physical space

with the researcher.

In person Remote

% of qualitative research

done remotely *

*Source: BP’s best guess

THE WHOLE

REMOTE

PART OF THIS

When does remote win?

Native Environment

Cheap ethnography, not cheap lab

Real Time

Allows self-motivated tasks

I’ll trade you time for physical presence

Involved Observers

Easier to collaborate in real time

Geography

When does remote fail?

Yes, it’s an issue

It’s expensive and difficult to do live

Consent is a bear

Especially if they’re under 13

Most users don’t have webcams.Webcams are a little invasive

REMOTE STUDIES

Real Time OBservers

Portable Research

Change on the fly

“No one seems engaged in the laptop customizer”

“Let’s add questions about who they get recommendations from”

prototypes, wireframes,

Sketches = heck yes

TOOLS

Loop11 (un-moderated)

PlainFrame SNEAK PREVIEW

Can combine with screensharing to stress user’s

connection The Future Skype / VOIP

Adobe Acrobat Connect - $39/mo

FOR REMOTE

Recruiting Options

Grab someone in the hallway

Grab someone who isn’t directly involved in

your project

IM your friends for a quick look

Panels and recruiting agencies

Real customers from marketing lists

Site intercepts

realness

Gold Standard

Live recruiting

Get as close as you can

use Ethnio when

Website access

Some budget

Quotas are relatively simple

use forms when

You can place a link but not codeLow budget

Quotas are relatively complex

Options:

Google Docs Wufoo

use Agencies when

Customer lists

Sub-segments

Ownership requirements

No website access

PANELS

Live Recruiting Math

Target: 6 recruits/hour

Allow for: 1% response (low average)

You Need: 8-10,000 uniques/day

What they worry about

WHO ARE YOU AND CAN I

TRUST YOU?

IF YOU CAN SEE MY SCREEN,

CAN YOU SEE MY FACE?

WILL YOU BE ABLE TO TAKE

CONTROL OF MY COMPUTER?

WILL YOU HELP ME GET THE

PLUG-IN OFF MY COMPUTER AT THE END?

WILL THIS WORK IF I HAVE A FIREWALL/PROXY/STRICT IT

DEPARTMENT?

IS THIS GOING TO END UP ON

YOUTUBE?

Advanced Techniques

High Emotions

Remote empathy

mobile Research?

Advanced Techniques

One to many moderation

Multi-threading

Burn the script

Find out what matters

The Future

remoteusability.com

@boltron