Business Letters for Busy People part 28 pptx

Benedict’s Dear Father Archbishop The Most Reverend Archbishop Terrance Smith Archbishop of Canada Your Excellency or Dear Archbishop Archbishop, Anglican To His Grace the Lord Archbisho

Clerical and Religious Orders Abbot

The Right Reverend Walter Jones, O.S.B Right Reverend and Abbot of St Benedict’s

Dear Father

Archbishop

The Most Reverend Archbishop Terrance Smith Archbishop of Canada

Your Excellency or Dear Archbishop

Archbishop, Anglican

To His Grace the Lord Archbishop of Canterbury

Your Grace or

My Dear Archbishop

Archdeacon

The Venerable the Archdeacon of New York

Venerable Sir

Bishop, Catholic

The Most Reverend Andrew Duncan Bishop of New York

Your Excellency or Dear Bishop Duncan

Bishop, Episcopal

The Right Reverend Samuel Thomas Bishop of South Carolina

Dear Bishop Thomas

Bishop, Other Denominations

The Reverend Sandra Wright

Reverend Madam or Dear Bishop Wright

Business Letters for Busy People

Brotherhood, Catholic, Member of

Brother Williams, S.J

Dear Brother James

Brotherhood, Catholic, Superior of

Brother Edward, S.J., Superior

Dear Brother Edward

Canon

The Reverend Dwight Boyd

Dear Canon Boyd

Cardinal

His Eminence, Harold Cardinal Lyte

Your Eminence or

Dear Cardinal Lyte

Clergyman, Protestant

The Reverend Catherine Wilson

Dear Madam or

Dear Ms Wilson

(or, if having a doctorate degree)

The Reverend Dr John Wong

Dear Dr Wong

Dean (of a Cathedral)

The Very Reverend Calvin Schmidt

Very Reverend Sir

Dean Calvin Schmidt

Dear Dean Schmidt

Monsignor

The Right Reverend Monsignor Ellis

Dear Monsignor Ellis or

Right Reverend Monsignor

259

Appendix

Patriarch (of an Eastern Church)

His Beatitude the Patriarch of New York

Most Reverend Lord

Pope

His Holiness, Pope John Paul II or His Holiness, the Pope

Your Holiness or Most Holy Father

Priest, Roman Catholic

The Reverend Lynn Martin

Dear Father Martin or Reverend Father

Priest, Episcopal or Anglican

The Reverend Edward Arnold

Dear Mr Arnold or Dear Father Arnold

Priest, Denominational Protestant

The Reverend Cheryl Tims

Dear Ms Tims

Rabbi

Rabbi Eli Gossman

Dear Rabbi Gossman

(if having a doctorate degree) Rabbi David Weiss, D.D

Dear Dr Weiss

Sisterhood, Member of

Sister Mary Theresa, S

Dear Sister Mary Theresa or Dear Sister

Sisterhood, Superior of

The Reverend Mother Superior, S

Reverend Mother

College and University Officials

Dean of a College or University

Dean Mary Carlson

Dear Dean Carlson

President of a College or University

President James Bagg

Dear President Bagg

Professor of a College or University

Professor Linda Tripp

Dear Professor Tripp

Note: The college official’s educational degrees, if known,

may be added after the name

261

Appendix

I

263

A

acceptance of resignation 179

acknowledging a complaint 194

disclaiming responsibility 197

explaining a misunderstanding 198

acknowledging a customer for a special occasion 242

acknowledging an accomplishment 75–78, 92

acknowledging an order

back order 201

explaining shipment procedures 202

acknowledgment and request for funds 89

acknowledgment of contribution 91

additional information 13

address, forms of 247-261

British nobility 256-257

clerical and religious orders 258-261

college and university officials 261

diplomats 255

federal, state and local government officials 249-251

military abbreviations 254

military ranks 252-254

professional ranks and titles 248

adjustment letter 83

announcement of meeting 230

announcing a price increase 53

announcing a promotion internal 178 personal 177 announcing a sales campaign promotion or incentive program 50

to preferred customers 51 announcing new fringe benefits 82 announcing new products to a select group of customers 52 apologizing for an employee’s action 203

apology 117 appointment to a committee 100 appointment to office 99

appreciation and fund-raising event 90 appreciation 66

attention line 11 audience 2

B

birth of a child 113 birthday wishes 111 block format 17 body of the letter 12 British nobility 256-257

C

change in client status announcement 231 character reference 162

checklist 33, 61, 84, 106, 121, 133, 190, 212, 226, 237, 245 clarity 6

clerical and religious orders 258-261 collection letters 23-33

final notice/ultimatum 29 inquiry 27

insufficient funds 30 lost payment/apology 32 notification 25

reminder 26 thank you for payment 31 urgency 28

college and university officials 261

community activities letters 85-106

acknowledgment and request for funds 89

acknowledgment of accomplishment 92

acknowledgment of contribution 91

appointment to a committee 100

appointment to office 99

appreciation and fund-raising event 90

compliment 101

complimenting a speaker 103

expression of appreciation 98

grant request 94

invitation to serve 95

invitation to speak 102

letter to legislator showing concern 105

letter to legislator showing support 104

membership invitation 96

refusal of a request 97

solicitation of funds 87–88

thank you 93

completeness 6-7

compliment letter 101

compliment to employee for work 236

complimentary close 12

concise 6

concrete terms 7

condolence letters 123-133

brother 131

business associate 125

child 130

father 127

husband 129

mother 126

sister 132

wife 128

confidential 10

confirmation to speaker 184

confirming sales order 47–48

congratulations 71–73, 109, 110

265

Index

considerations of a business letter 2-3 audience 2

purpose 3 style/organization 3 subject 2

constructive writing 7 conversational style 6 correct writing 7 correcting an error 199 correction, asking for a 225 cover letter for resumé 145–146 customer relations letters 191-212 acknowledging a complaint 194 disclaiming responsibility 197 explaining a misunderstanding 198 acknowledging an order

back order 201 explaining shipment procedures 202 apologizing for an employee’s action 203 correcting an error 199

following up on a complaint 195 general apology 200

general appreciation 193 holiday greetings 205 notifying customers of a move 204 notifying of a complaint 206–211 regaining a customer’s confidence 196

D

death of brother 131 business associate 125 child 130

father 127 husband 129 mother 126 sister 132 wife 128 delinquent reply 43

electronic mail 227-237

announcement of meeting 230

change in client status announcement 231

compliment to employee for work 236

follow-up on project 235

project offer 234

request for assistance 232

request for materials ordered 233

e-mail pros and cons 237

employment change letters 135-190

acceptance of resignation 179

announcing a promotion

internal 178

personal 177

character reference 162

confirmation to speaker 184

cover letter for resumé 145–146

discontinuing a business relationship 186–187

follow-up after not getting the job 167

giving information 185

interview confirmation 142

introducing a new employee 189

invitation for an interview 171

job acceptance 152

job application 149

job hunter seeking an interview 141

job hunter seeking job with contact 150

job offer 172–174

job rejection 153

letter of introduction 163

letter of recommendation 160–161

negative resignation 156

new employee 175

not accepting possible job offer 154

positive resignation 155

progress report 164

promotion — congratulations 176

recommending a raise 180

reference for former employee 159

267

Index