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Pre-configured Functionalities of UC520 8Launch Cisco Configuration Assistant 10 Create a Community of Smart Business Communications System Devices 10 Verify Smart Business Communication

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Americas Headquarters

Cisco Systems, Inc

170 West Tasman Drive

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Cisco Validated Design

The Cisco Validated Design Program consists of systems and solutions designed, tested, and documented to facilitate faster, more reliable, and more predictable customer deployments For more information visit www.cisco.com/go/validateddesigns

ALL DESIGNS, SPECIFICATIONS, STATEMENTS, INFORMATION, AND RECOMMENDATIONS (COLLECTIVELY,

"DESIGNS") IN THIS MANUAL ARE PRESENTED "AS IS," WITH ALL FAULTS CISCO AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,

CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE DESIGNS, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

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CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc and/or its affiliates in the United States and certain other countries

All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company (0711R)

Smart Business Communications System 1.1 Implementation Guide

© 2008 Cisco Systems, Inc All rights reserved.

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Pre-configured Functionalities of UC520 8

Launch Cisco Configuration Assistant 10

Create a Community of Smart Business Communications System Devices 10

Verify Smart Business Communications System Community and Upgrade the System Software 12

Internet Connection 14

Configuring Wide Area Networking 14

Configuring Domain Name System 15

Options for PSTN Calls 17

Initial PRI Configuration 17

Telephony Configuration 18

Basic Keysystem Telephony Configuration 19

Basic PBX Configuration with Analog PSTN Trunk 22

Online Help for Advanced Telephony Configuration 25

Smart Business Communications System Network Expansion 26

Expanding Wired LAN with CE520 Switch 27

Verify Integrated Autonomous WLAN 30

Smartports Configuration 31

Expanding Integrated WLAN 33

Configuring Controller-based Wireless Network 37

Initializing the WLC-526 Controller 37

Adding the WLC-526 to the Smart Business Communications System Community 39

Create SSIDs for Controller-based WLAN 41

Verify Client Association in Controller-based WLAN 43

Online Help for Advanced Wireless LAN Configuration 46

Additional Configurations for Smart Business Communications System 48

Configuring Admin Username and Password 49

Configuring Date and Time 49

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Running Security Audit 54

VPN Service for Teleworkers 55

Configuring VPN Server 55

Software VPN Client for Mobile Workers 57

Hardware VPN Client for Home Offices of Teleworker 57

Summary 60

Appendix A—References 60

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This document provides a practical guide to provision a unified network for a smart and secure business where everyday communications are made easier, faster, and more efficient It enhances information

provided in the Smart Business Communications System 1.1 Design Guide with illustrations of hardware

platforms and specific requirements of the SMB customer Using the implementation guidance provided

in this publication, Cisco partners and resellers can help small-to-medium size businesses (SMB) to leverage the full value of voice and data networks by deploying reliable secure Cisco Unified Communications 500 Series devices (UC520), Cisco Catalyst Express 520 Series switches (CE520), Cisco 500 Series Wireless Express Mobility Controllers (WLC526), autonomous or controller-based (AP521 or LAP521) access points (AP), and IP end points from Cisco Systems The Cisco Smart Business Communications System is provisioned using Cisco Configuration Assistant—an easy-to-use Graphical User Interface (GUI)-based tool Implementation guidance provided in this document and the

design guidance covered in the Smart Business Communications System 1.1 Design Guide combine to

provide a verified reference—ensuring that individual system components, and those configurable using Cisco Configuration Assistant, work well together

This implementation guide describes implementation of a secure voice and data network that supports

up to 48 voice-users and up to 250 data-users with centralized controller-based wireless LAN capability The core of this unified network is the UC 500 Series device, which provides data networking, integrated security, local call processing, integrated messaging, and voice gateway services The Cisco 871w at a home office or mobile worker location provides data networking and integrated security services, but leverages the main office for call processing, messaging, and voice gateway services

The Smart Business Communications System provides the following capabilities:

Wide Area Network (WAN) access

Local Area Network (LAN) switching

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GUI-based provisioning using Cisco Configuration Assistant (CCA)

GUI-based network management using Cisco Monitor Director Agent and Cisco Monitor DirectorThis unified network for SMB customers provides a great deal of enhanced functionality However, it is implemented with the objective of reducing the overall complexity of the system This enables partners and customers with varying levels of technical knowledge to deploy the Smart Business

Communications System solution

Figure 1 illustrates network topology of the Smart Business Communications System

WAN connectivity on the UC520 device is provided through a FastEthernet port by connecting the UC520 LAN port to the LAN port of the device provided by the Internet service provider—such as a cable or DSL modem PSTN trunks can be either analog FXO, ISDN BRI, T1/E1 PRI or a mix of two such connections Data connectivity is not supported on via BRI or PRI of a UC520 device—only voice can be used

At Home Office (optional)

Mobile Worker

At any public place(optional)

Cisco ConfigurationAssistant andCisco Monitor Director Agent

Cable/DSLModem

Cisco Monitor Director

IP

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Note Even though one AP can support seven 802.11b or 12 802.11g wireless IP phones, very large numbers

of wireless data users on a single AP might impact wireless voice quality

Table 3 lists the various software applications required to provision and manage all of the products in the design summarized in this publication Download the latest version of software to a common directory of your laptop PC

Number of Voice-Users

Wired Data-Users

PSTN Voice Calls 1

1 The VIC slot in all models can be used to increase the number of supported PSTN calls or analog stations by four.

Wireless

9-16 16 Up to 60 UC520W-16U WS-CE520-8PC Integrated AP or 1-2 AP521s 1

1 Up to three autonomous Cisco IOS-based AP-521s (including a UC520W’s integrated AP) can be used to increase coverage when there are fewer users, but those users are spread across a large area Only controller-based WLANs be used for more that 16 voice-users Smart Business Communications System solution.

LAP521

33-48 56 Up to 240 UC520-48U WS-CE520-24PC (2) WLC526 (1-2), LAP521s (4-12)

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Installation of Cisco Configuration Assistant (CCA) must be completed See http://www.cisco.com/go/configassist Click Data Sheet to verify compatible hardware and

software for CCA

It is desirable to download all the latest software, in the event that an upgrade of the Smart Business Communications System components required See Table 3

Ensure the availability of Internet connectivity at the customer premise Gather the IP address(es), network mask, and DNS server information from the Internet service provider

Ensure the availability of PSTN access at the customer location via either FXO, BRI, or T1/E1 PRI

Remove the UC520 from its packaging Place the UC520, CE520, and WLC-526 units in a location that allows for access to the front panel, such as FastEthernet Ports, and FXO/FXS or BRI or T1 ports Ensure that all components have access to electrical power and remote connections such as PSTN and the Internet

Cisco Configuration Assistant, Version 1.5 from:

http://www.cisco.com/go/configassist (click download software)Upgrading UC520 device Version 4.2.6 of UC520-Complete ZIP/TAR with all components

from: http://www.cisco.com/cgi-bin/tablebuild.pl/UC520Upgrading CE520 switch http://www.cisco.com/kobayashi/sw-center/index.shtml

Click Switches Software On next web page click LAN Switches

and navigate to download Cisco IOS software for applicable Catalyst Express 520 switch

Upgrading WLC-526 Controller http://www.cisco.com/cgi-bin/tablebuild.pl/520_series_Wireless_

LAN_controllerNetwork Monitoring & Management Cisco Monitor Manager version 1.1.2 Follow this link to

download:

http://www.cisco.com/en/US/products/ps7244/index.htmlMobile worker’s

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Installation Checklist

Ensure that the appropriate grounding wires and other electrical safety issues have been addressed

Details of safety and electrical requirements of the UC520 and CE520, refer to data sheets at the following URL:

http://www.cisco.com/en/US/partner/products/ps7293/products_data_sheets_list.html

Details of safety and electrical requirements of the WLC-526 and LAP-521, refer to data sheets

at the following URL:

http://www.cisco.com/en/US/products/ps7320/products_data_sheets_list.html http://www.cisco.com/en/US/products/ps7319/products_data_sheets_list.html

Verify the factory default VLAN, internal IP addresses, SSID, and dial plan to be used See Table 4and Table 5:

Note We recommend using a static IP address for WAN port to support teleworkers Make sure to gather IP

address(es), network mask, and DNS information from Internet service provider of customer

Data Network/Network Mask 192.168.10.0/ 255.255.255.0 First 10 addresses are reserved

Voice Network/Network Mask 10.1.1.0/255.255.255.0 First 10 addresses are reserved

Smartport role for all switch ports IP Phone+Desktop Only IP Phone or a Desktop can be connectedSmartport role for all expansion slots Switch A CE520 switch or WLC-526 can be connectedService Set ID (SSID) for Data WLAN uc520-data Only on integrated wireless of UC520

Service Set ID (SSID) for Voice WLAN uc520-voice Only on integrated wireless of UC520

Extensions Dial Plan 20x Three-digit dialing pre-configured as factory default

PSTN dialing for external call 9 Both incoming and outgoing calls—Enabled as factory default

Auto Attendant Pilot Number 600 Must be enabled and provisioned using CCA

Voice Mail Pilot Number 601 Must be enabled and provisioned using CCA

Intercom 20x Optional—Requires 2 ephone-dns as must be configured in pairs

Call Park 701, 702, etc Optional—Provisioned using CCA

Hunt Group Pilot Number 501 Optional—Provisioned using CCA

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1. Initial Setup—Unpack and connect UC520 device See the “Initial Setup” section on page 8.

2. Verify pre-configured plug-and-play functionalities See the “Pre-configured Functionalities of UC520” section on page 8

3. Upgrade the system software if necessary See the “Verify Smart Business Communications System Community and Upgrade the System Software” section on page 12

4. Provision Internet connection and DNS See the “Internet Connection” section on page 14

5. Provisioning for off-net (external) calls See the “Options for PSTN Calls” section on page 17

6. IP Telephony—Provision voicemail, auto-attendant and voice-users See the “Telephony Configuration” section on page 18

7. Wired network expansion by adding CE520 device(s) See the “Expanding Wired LAN with CE520 Switch” section on page 27

8. Wireless LAN using integrated AP (for 8 to 16 user models only) See the “Verify Integrated Autonomous WLAN” section on page 30

9. Expanding or adding wireless LAN using Autonomous AP (AP-521) See the “Expanding Integrated WLAN” section on page 33

10. Controller based wireless LAN using WLC526 See the “Configuring Controller-based Wireless Network” section on page 37

11. Additional configurations for SBCS network See the “Additional Configurations for Smart Business Communications System” section on page 48

12. Provisioning VPN service for mobile and teleworkers See the “VPN Service for Teleworkers” section on page 55

Initial Setup

This section is independent of specific customer requirements and prepares a baseline implementation

It is assumed that a working Internet broadband connection exists at the customer premise It is also assumed that customer has working telephone lines (analog or digital) from the public PSTN that have been verified as operational prior to Smart Business Communications System installation

Pre-configured Functionalities of UC520

Complete the following initial setup steps This will initialize the Smart Business Communications System Unified Communication Network with pre-configured basic data and voice functionality

Step 1 Before going to customer premise to deploy Smart Business Communications System, please be sure to

install the Cisco Configuration Assistant software on your laptop PC Download all the latest software

as referred in Table 3

Step 2 Connect all IP phones and PCs, along with the Internet connection and public switch telephone network

(PSTN) phone lines (FXO, BRI, or T1/E1 PRI) to the appropriate ports on the UC520 as illustrated Figure 2 Power-up the UC520 device Do not start CCA software

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Initial Setup

Step 3 Wait for approximately 10 minutes to allow all IP phones to be initialized and so that they obtain the

extension numbers assigned The functionalities illustrated in Table 6 can be expected to work with the out-of-box configuration

Figure 2 Connecting a 32 Voice-user UC520 for Initial Setup

Verify plug-and-play functionalities of UC520 as summarized in Table 6

Cisco Configuration Assistant(CCA version 1.5)

Music on hold

Console Port

PortCE520

8x Power overEthernet PortsUC520-32U

IP

4x BRIor8x FXO

Basic Voice Network Ready

All IP phones are registered and auto-assigned extension numbers

starting from 201 You should be able perform the following functions:

make extension-to-extension calls; call transfer; call forward; third-party

conference; and, hold-resume with MoH If PSTN access is via FXO,

external calls can also be placed dialing access code 9 In the case of a

FXO PSTN trunk, incoming calls will first directly dial extensions—such

as 201 through 204 for four FXO trunks, or 201 through 208 for eight

Basic Data Network (LAN) Ready

All PCs on network obtain an IP address, can ping each other, and are able

to share applications (provided that PCs are either provisioned with

DHCP or using one of the reserve IP address as shown in

Table 4—192.168.10.2 through 192.168.10.10)

Internet connection to be provisioned using ISP provided IP address, network mask, and DNS information

Firewall, NAT and VPN to be provisioned as required

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Initial Setup

Note Internet connectivity might work if the customer has DHCP assigned IP address from ISP But we

strongly recommend using static IP address for the WAN link so that remote VPN clients can be supported

Launch Cisco Configuration Assistant

Complete the following steps to launch Cisco Configuration Assistant (CCA) It is assumed that you have connected Internet and PSTN to UC520; and have powered up the UC520 Verify the out-of-box configuration as per last step in previous section

Step 1 Configure your laptop PC to get an IP address from the DHCP server of the UC520 Now connect this

PC to one of the Ethernet port of UC520 as illustrated in Figure 2

Note For assistance on configuring DHCP options for a Microsoft client, see the following:

http://www.wikihow.com/Set-up-DHCP-Network-Settings-on-Windows-XP

Step 2 Launch CCA after your laptop PC obtains its IP address from UC520 device

Step 3 Select Create Community from the options as shown in Figure 3 Click OK.

Create a Community of Smart Business Communications System Devices

Complete the following steps to create a new community All devices in a customer’s Smart Business Communications System network must be part of this community in order to be managed by CCA After competing this section, the UC520 device will be the first member of community and all end devices attached to it will be seen in the topology as shown in Figure 2 on page 9

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Initial Setup

Step 1 After completing last step of previous section, a new screen will be presented Enter appropriate Names

for the community Name and Company Name Refer Figure 4 for example

Step 2 Select device using a seed IP address from the Discover pull-down menu as shown in Figure 4 Enter

192.168.10.1 as the Seed IP Address Click the Start button to start the device discovery process.

Note Accept any security dialogue windows that are presented after clicking Start button Use the

default username/password as cisco/cisco if any authentication dialog is presented.

Step 3 Click OK after discovery process is complete

Step 4 Verify that all end devices directly connected to UC520 device are shown in the topology presented by

the CCA immediately after completing Step 3 Refer to Figure 5 for example topology view

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Initial Setup

Verify Smart Business Communications System Community and Upgrade the System Software

Complete the following steps to verify the creation of community by restarting CCA Verify that UC520 device has the latest system software If not, upgrade the system software using the latest version listed

in Table 3

Note This verification and upgrade process applies to all new devices added to Smart Business

Communications System network later in this guide

Step 1 Close the CCA application, and save the topology when a screen is presented to do so Restart the CCA

Verify that the relevant community is present in pull-down menu as shown in Figure 6 Click OK to

connect to the Smart Business Communications System community (and to subsequently manage it)

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Initial Setup

Step 2 After authentication, CCA will connect to community and will present the initial network topology

diagram

Step 3 Click Maintenance > Software Upgrade Verify that you have the latest Cisco IOS version listed in

Current Version Match it with the Cisco IOS version included in latest zip/tar file downloaded from

http://www.cisco.com/cgi-bin/tablebuild.pl/UC520

Step 4 (Optional) If the Cisco IOS version on the UC520 device is not the latest one, upgrade the UC520 system

software Highlight/select UC520 in the Software Upgrade screen, and click Upgrade Settings Select

All, and browse the zip/tar file on your laptop PC Click OK on the Upgrade Settings dialogue screen

Then click Upgrade on the Software Upgrade screen as shown in Figure 7

Step 5 (Optional) The upgrade process takes 15 to 20 minutes You can monitor the real-time progress by

clicking the Status button After the upgrade is complete, click Yes when prompted to reload the device.

Note All Smart Business Communications System devices can be set to factory-default configuration

by selecting Maintenance > Restart/Reset

Caution When a UC520 is upgraded, it does not delete the old Cisco IOS image As a result, it can adopt an old

version of the system image when resetting to factory default If your new Cisco IOS image is working,

click Maintenance > File Management Click the tab Files in the File Management window and select

the Delete checkbox of old system boot image Click Apply and OK to delete old version of system boot

image

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Configuring Wide Area Networking

This section describes the steps required to configure wide-area networking using information provided

by ISP of customer

Step 1 Click Configure > Internet Connection Select FastEthernet0/0 on Internet Connection screen, and

click the Modify button A new Modify Internet Connection window will be presented as shown in

Figure 8

Step 2 (Optional) Check the PPPoE option if customer has PPPoE connection from ISP Enter the associated

Username and Password provided by the ISP in the appropriate fields.

Step 3 Select one the three options: Static IP, DHCP, or IP Negotiated

If using the Static IP option, enter the IP address, subnet mask, and default gateway as detailed by

the ISP

If using either the DHCP or IP Negotiated, select OK and the UC520 will obtain the correct IP

address for the WAN interface, such as FastEthernet0/0

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Internet Connection

Step 4 On the Modify Internet Connection window, review the options and click OK.

Step 5 On the Internet Connection screen, click Apply and then click OK.

Configuring Domain Name System

This section explains the steps required to configure DNS by using information provided by ISP of customer

Step 1 Click Configure > Device Properties > IP Addresses Click the tab Device Configuration See

Figure 9

Figure 9 Reference for Steps 1 through 7 of the DNS Configuration

Note Figure 9 illustrates steps 1 through 7

Step 2 (Optional) Enter Domain Name if provided by ISP

Step 3 Check the box Enable Domain Lookup.

Step 4 Remove the servers listed in Current Servers section by clicking Select All and Remove.

Step 5 Enter the DNS server IP address as provided by ISP in New Server box and click Add

Step 6 Repeat Step 5 for an additional DNS servers provided by the ISP

Step 7 Click Apply and then click OK.

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Internet Connection

Step 8 Click Configure > DHCP Servers Click the tab DHCP Pools.

Step 9 Select DHCP Pools name data and click the Modify button The Modify DHCP Pool window will be

presented as shown in Figure 10

Figure 10 Steps 8 through 11 of the DNS Configuration

Step 10 Enter the DNS server IP addresses in the DHCP Options section and click OK.

Step 11 Click Apply and then click OK in the DHCP Server window.

At this point, save the configuration and restart the device To save the configuration click Configure >

Save Configuration To restart the UC520, click Maintenance > Restart/Reset.

Caution Do not select Reset to Factory Default

Once the UC520 is reloaded, verify that all PCs connected to the LAN of the UC520 are able to browse the Internet All phones must also be able to make internal and external calls Now we will expand this working Smart Business Communications System network by adding a CE520 switch

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Options for PSTN Calls

Options for PSTN Calls

The UC520 has various models from which to select depending on the type of options for PSTN connectivity available at customer site Options for off-net or external PSTN calls are analog FXO, ISDN BRI, T1/ E1 PRI, and SIP trunk

FXO and BRI trunks are pre-configured in UC520 with a default dial-plan.This default dial-plan can be customized with individual customer requirement In the “Telephony Configuration” section on page 18, only analog FXO trunk is used when performing dial-plan customization

T1/E1 ports and SIP trunks are not pre-configured in UC520 SIP trunks can only be provisioned using the information provided by SIP service provider regarding proxy server and username/password information ISDN PRI can only be used after a T1/E1 port has been initialized T1 or E1 ports are initialized as described in the following section

Initial PRI Configuration

This section describes steps to configure ISDN PRI as PSTN trunk

Step 1 Click Configure > Telephony > Voice Click the Devices tab See Figure 11

Step 2 Select T1 or E1 radio-button depending on type of trunk from PSTN.

Step 3 Select ISDN PRI from the pull-down menu for Channel Signaling.

Step 4 Based on the information provided by PSTN provider, select the Switch Type from pull-down menu

Step 5 Enter the number of Time Slots depending upon the number of voice channels assigned by PSTN service

provider This number is also limited by number of DSP resources based on the model of UC520 Refer

to Smart Business Communications System 1.1 Design Guide for PRI support and limitations of DSP

resources

To learn more about ISDN PRI click Help, otherwise click Apply and OK See Figure 11

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Telephony Configuration

Figure 11 Initial ISDN PRI Configuration

Telephony Configuration

This section outlines the steps required to configure telephony for SMB offices in two different modes:

PBX and Keysystem Refer to Smart Business Communications System 1.1 Design Guide for the

description of PBX and Keysystem modes

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Telephony Configuration

Caution You must decide in advance which telephony mode is to be used Because changing the mode requires

that you must reset the UC520 to factory default by selecting Maintenance > Restart/Reset in the CCA

You will be required to re-configure all the previous configurations

Basic Keysystem Telephony Configuration

This section describes the steps to set up a basic keysystem configuration on the UC520 device

Step 1 Click Configure > Telephony > Voice A Voice window will appear on the right.

Step 2 Click the Device tab and select radio button for Configure as a Keysystem as shown in Figure 12 Click

Apply The Voice configuration window will automatically move to the AA & Voicemail tab

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Telephony Configuration

Step 3 Enter 600 for Auto Attendant Extension, and 601 for Voicemail Access Extension as shown in Figure 13

The window will automatically move to the Users tab

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Telephony Configuration

Figure 13 Initial AA and Voicemail Extension Assignment

Step 4 Enter the information of the user of the extension number as shown in Figure 14 on page 23 (information

entry requirements match that specified in the “Basic PBX Configuration with Analog PSTN Trunk” section on page 22) Click Apply and OK.

After completing this section verify following functionalities:

Basic voice calls, full-consult transfer, three-party conference, hold-resume, and music-on-hold works for all extensions

Outgoing calls can be placed by dialing access code 9

Incoming calls on PSTN trunks will be greeted and transferred by the AA

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Basic PBX Configuration with Analog PSTN Trunk

This section describes the steps to setup a basic PBX configuration on the UC520 device using CCA

Step 1 Click Configure > Telephony > Voice A new Voice window appears on right Verify that the Configure

as PBX radio button is selected—the default configuration of the UC520.

Step 2 After a brief waiting period, the voice screen might automatically move to the AA & Voicemail tab as

shown in Figure 14 If not, click the AA & Voicemail tab.

Step 3 Enter 600 for Auto Attendant Extension and 601 for Voicemail Access Extension Click Apply The

window will automatically move to the Users tab

Step 4 Enter the information of the user of the extension number as shown in Figure 14 Click Apply and OK

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Telephony Configuration

Figure 14 Initial Voice Users Configuration

Step 5 Click the Dial Plan tab to verify and make changes to the Outgoing Call Handling section as required

by the PSTN dial plan for the customer location

Step 6 The first four extensions are pre-configured to receive PSTN calls directly from four FXO trunks Select

Custom Configuration in the Incoming Call Handling section and click Configure button A new FXO

Port Configuration window will appear Verify all four FXO trunks and enter the AA extension number

and voicemail extension as per customer requirements Click OK.

Step 7 On the Dial Plan tab of Voice window, click Apply and OK See Figure 15

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Telephony Configuration

After completing this section verify following functionalities:

Basic voice calls, full-consult transfer, three-party conference, hold-resume, and music-on-hold works for all extensions

Outgoing calls can be placed by dialing access code as configured in the Dial Plan tab of Voice

configuration window

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Telephony Configuration

Incoming calls on PSTN trunks will be managed by either AA or voicemail as configured in Step 6

of the preceding configuration process

Full-consult transfer, three-party conference, hold-resume, and music-on-hold works for incoming PSTN calls

When a voicemail extension is dialed for the first time, the user is asked to personalize the voicemail-box and select a password

Online Help for Advanced Telephony Configuration

Customers have specific needs for advanced telephony services such as intercom, paging, caller-ID block, multi-party conference, and call-park In addition to detailed configuration guides listed in the reference section, online help embedded in CCA is also a good resource for such configurations This section describes how to use online help within CCA to configure various advanced telephony configurations specific to individual customer requirements

Step 1 Click Configure > Telephony > Voice A new Voice window will appear on the right

Step 2 Click the Help button at bottom-right See Figure 16

Step 3 The online Help related to main Voice window will appear.

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Smart Business Communications System Network Expansion

Figure 16 Online Help as a Guide for Advanced Telephony Configuration

Smart Business Communications System Network Expansion

This section helps customers expand the Smart Business Communications System network for wired and/or autonomous wireless LANs A wired LAN is expanded using CE520 switch An autonomous wireless LAN can be added (or expanded if customer has the UC520 8 or 16 users model with the integrated AP) by adding an AP-521 in the network to add or extend wireless coverage Controller-based wireless LAN implementation is discussed in the “Configuring Controller-based Wireless Network” section on page 37

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Smart Business Communications System Network Expansion

Expanding Wired LAN with CE520 Switch

This section describes the steps to initialize a CE520 switch in order to prepare it for connecting to an existing Smart Business Communications System network

Step 1 Refer to Figure 2 on page 9 Disconnect the CCA from the UC520 Launch the CCA on the disconnected

laptop PC

Step 2 Click Setup > Device Setup Wizard Select the appropriate model of CE520 switch from the Select a

device pull-down menu of Step 1 of the Device Setup Wizard window in Figure 17 Click Next >.

Figure 17 Initialize CE520 switch using Device Setup Wizard

Step 3 Follow the instructions of the Device Setup Wizard and click Next > Step 4 of this wizard might take

some time Wait until you see the ADMIN button LED on the CE520 blinking.

Step 4 Select Static mode in the Step 9 of the Device Setup Wizard Enter 192.168.10.2 as the IP Address for

Interface VLAN1 Use 255.255.255.0 for Subnet Mask, and 192.168.10.1 for Default Gateway as shown

in Figure 18 Click Next >.

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Smart Business Communications System Network Expansion

Figure 18 Initialize CE520 switch using Device Setup Wizard

Step 5 Apply the settings in Step 10 of the Device Setup Wizard and click Finish Disconnect the CCA PC from

the CE520 switch

Step 6 Connect the CCA PC to the UC520 Connect the UC520 and CE520 on their Expansion ports Refer

Figure 2 on page 9 Connect end devices, such as IP phones and PCs, to the switch ports of CE520

Step 7 Restart CCA and connect to the community created in the “Initial Setup” section on page 8 The CE520

switch must be visible in the topology Add the CE520 to the community by clicking the right-button of mouse See Figure 19

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Smart Business Communications System Network Expansion

Note Accept any security dialogue windows presented after clicking Start button Use the default

username/password as cisco/cisco if any authentication dialog is presented.

Step 8 Adding CE520 to the community will make all devices connected to CE520 visible as shown in

Figure 20

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Smart Business Communications System Network Expansion

Figure 20 Topology View after Adding CE520 in Smart Business Communications System

Verify Integrated Autonomous WLAN

As shown in Table 4 on page 7, the factory default SSIDs for the integrated wireless AP in a UC520 (only

8 and 16 user models) are uc520-data and uc520-voice Wireless security is not enabled in the factory

default configuration You can verify the factory-default SSIDs and make changes (only if required) by

clicking Configure > Wireless > WLANs (SSIDs) as shown in Figure 21

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